Yep , I ' m Irish ! <| sep |> This is my analysis to rile up Alexis Lalas Alexi Lalas is a douche . <| sep |> if you think CSR reps ' add no value ' then you should go use Republic Wireless . They have zero customer service . It ' s part of their business plan . Worked fine until they sent me a broken phone and expect me to pay for it . Fuck Republic Wireless and fuck any company and any company mouthpiece ! who says CSR adds no value . If I can ' t talk to an actual human being when I have an issue with the services or goods you claim to provide , then I don ' t think I want to do business with your company as you obviously haven ' t got a single solitary fuck to give to the customer whose custom pays the rent and keeps the lights on .