My main issue with healing is that people have absolutely no clue what those heroes do and refuse to cooperate . Zenyatta needs line of sight to heal , so running off , or standing high up and far back means you ' re not going to get a heal , without me having to put myself into an enemies line of fire . Zenyatta also struggles to solo heal , so if he ' s the only healer and everyone is low on health , don ' t expect to be topped up if you ' re not a tank . The other night I had literally saved the entire team from a Hanzo ult but people were all low and a Pharah got in my face and spammed the need healing button . I was aware she needed healing , but there were other , more urgent targets . Maybe going Lucio or Mercy would have been more helpful ? Or maybe going to the many medikits around , or at worst take the 10 second trip back to base as we were at point B in Volskya . Nobody wants to heal , so you should really appreciate it when people do , and try to help them out .