Most call centers that do inbound and outbound have something called retention and their job is literally to make the customer as happy as possible . Discounts , prorating , one month free , that time of stuff . Its a pretty dope job at a lot of call centers because you get more calls where the bill was just a bit too expensive for them and you get to take money off it or whatever . With digital services or insurance its better because the thing they are buying usually costs pennies on what they are paying <| sep |> Don ' t . I went there for game design shortly after it opened and had a lot of overlap with animation . It ' s a shitty school thar ' s way too expensive . I had an awful time . Also , out of the people in my year , I think about 3 of them got jobs in a related industry that I ' m aware of .