I have a coworker who is a big dodge fanboy . He special ordered a Durango so special they couldn ' t give him his options at the dealers in Canada . He got contact info for the factory and paid a premium price to get the options he wanted I believe it was still paid to the Canadian dealer and he opted to drive 14 hours to Michigan to pick it up himself cause he could not wait three weeks . So far in 8 months he has had it back to the dealer 13 times to address various issues . We know for a fact that it ' s 13 times because every time he complains about how rude they are and how poor their service is . When we tell him it speaks of poor quality , too many issues in the first year alone he deflects it with his brand loyalty saying oh it ' s not major stuff like the power train . Not the power train yet anyways . Meanwhile he bought a Ford focus three years ago for his wife and we asked how many times it ' s been in the shop he replied only to change the oil . So we say it ' s kind of telling which product seems to have better build quality . He , in turn , starts to verbally masturbate about the joys of owning a HEMI and lament how slow the 1 . 6 L engine powering the focus is to pick up on the high way .