One of our big issues is people needing to either transfer or withdraw their money . We have multiple options and ways of doing it but frequently this isn ' t good enough for some special snowflakes . People will call saying they need to make a transfer , but they won ' t have a passcode , they will refuse to use either our online or mobile banking systems , and will refuse to go into branch to do the transfer and insist it has to be done right away . I get it if the payment has come as a surprise but sometimes it ' s clear they ' ve known about this for a while . and didn ' t bother to even check how they could make the transfer . If I know I need to organise something big I will find out what I ' m doing well in advance so I ' m not caught out . We also have people telling us they want to organise a cash withdrawal of a large amount asap . We have to give a full working day for this , as we have to contact the branch so they can specially order in more cash on that day . People don ' t seem to get that if you want to withdraw 15000 to buy a car , you might need to give us a little notice . And it ' s only gonna take 5 minutes to give us that notice . But no , people demand shit to be done right away as they don ' t plan ahead .