You need to freeze his credit with all 3 agencies you didnt mention transunion not just one . Many credit card companies only pull from one and if they don ' t pull Equifax they wont see the alert . I ' ve never heard of a freeze being rejected what did they say exactly ? I would contact them again and do whatever needs to be done to get the freeze in place with all 3 . Freezing your credit with the agencies is the best protection if you have become a victim of identity theft . Go here www . annualcreditreport . com and get your free credit reports from all 3 if you havent already this is the site mandated by federal law to give you access to your credit report for free from each agency once per year . Make sure to get yours as well as his just in case . If you see anything you didnt open you need to dispute it .