Maybe you can try with Aria <| sep |> ESO is amazing in that regard because thanks to Dustman your junk sells automatically and you can mark any items as junk per character or per account and make them sell automatically too . Inventory management takes a couple of seconds . <| sep |> We don ' t . not in the slightest . in fact , if American ' s thought highly of us that would make us feel like we were lowering to their standards . <| sep |> He is talking about Xion , but when she died everyone lost their memory of her . <| sep |> couldnt compete at your own rank ? <| sep |> In general , I ' ve found Tier 1 agents not reading email tends to happen in large organisations . It sounds like your organisation is big enough where it is safe for people to take a not my problem attitude . If T 1 techs aren ' t in chat , their management has no particular reason to prod them . If it does not effect the supervisor directly , they won ' t care . What happens when a T 1 agent doesn ' t read their email ? They call you and quickly get the answer and they wanted . That ' s a working system from their perspective . You can either accept that emailing everyone isn ' t working and change what you ' re doing . Or you can experience the joy of this continuing to happen . There are lots of ways to change what ' s happening . One fun way is to shift the responsibility to your apathetic T 1 supervisors . Only email this type of info to the T 1 supervisors and ask them to distribute it to their techs . Putting the supervisor into the loop means you can send a WTF message each time an agents wastes your time with this sort of thing . Keep track of all these messages and provide that data to your management . Don ' t fight the system . Change your approach so you ' re fighting with the system .