impossible to find one for a reasonable price recently <| sep |> That might be a good thing to do . the factory reset . I ' ll do that and see if it makes a difference . <| sep |> Ha , good catch ! Fortunately , I meant the debug logs generated on the c l i e n t u s a r t i c l e s r r n H o w d o I c r e a t e a d e b u g l o g forthePIAappdesktoplaptop . Those are generated when the option is enabled in the app and can be sent to our support team by pressing CtrlL . Once sent , they are kept for 2 weeks the time the ticket can be solved before they are automatically overwritten and purged . This is what I meant by grab the logs have the user submit the logs for analysis . Server logs would be completely useless to support anyway , as we mostly look for client errors such as failure to open the TAP adapter , failure to change the default route and others . On the server side of things , the policy have not changed we don ' t log , and we never will . We ' d rather destroy the company than permit any kind of logging . We pulled out of Russia for that reason , and we already have plans to avoid the new UK legislation as well . We also have court documents proving it , which is all explained in this a r t i c l e u s a r t i c l e s r rnDoYouHaveAWarrantCanary . As a privacy and security activist , if we had something to hide , I would have quit and pulled a Snowden on PIA long ago !