Get another job if you feel like shooting yourself instead of doing your work . I did , actually . Now I work with internal customers only . It ' s way better than dealing with the CD Burner destroying , iphone breaking public . by the way , the last person I spoke with as a T 2 Supervisor was also the first person I spoke with as a T 2 Supervisor . Senior advisors are required to give out their contact info to the people they talk with . So , this guy , who was my first call , who just HAD to speak with a senior advisor even though his problem was one that could have been solved by documentation available on the website , kept using my number to call me all throughout the year until my very last day . He even got miffed with me about 3 months in when I wouldn ' t return his calls . It was like having a pen pal , except where the pen pal just calls to tell you that things don ' t work all the time and ignores all of your advice on how to fix it without wasting time on a phone call .