Ah ! Walking backwards . It ' s so simple yet I never do it . Also , I ' ll work on letting them come to me , but it ' s so hard to resist flying out , haha . Thanks ! <| sep |> Way better <| sep |> You can look at the link yourself to see that they don ' t have the certification <| sep |> Compare all of that customer BS over the phone to someone doing it face to face in a retail setting . And the fact that you likely will see that same customer again , maybe even the next day . And there is now someone else behind them that wants your attention and they want it 2 minutes ago . And your manager wants to know why the first customer is upset , and the second hasn ' t been helped . I worked nearly 20 years in restaurants . Mostly quick service casual , and most of that in various levels of management . That is stress . My worst day on the call center floor is laughably less stressful . All those numbers you ' re worried about , they ' re all attainable . If they weren ' t , no one would ever hit them . Now I do realize different companies have different goals and some set the bar at a level that most can ' t reach . They not only expect to burn out and turn over 75 % of the staff every 6 months , but for some reason actually don ' t care . But even if I was in one of those positions , the stress you ' re claiming it causes , for me at least , not saying you or anyone else , but for me , isn ' t even close to the same level .