Yyes , I need new shoes . I look down to the shoes that I currently have on , I can ' t wear these here for sure . I was going to buy some . <| sep |> this is my family ' s thanksgiving and it ' s the best . <| sep |> I saw that Aris stream as well . <| sep |> Not really the same as an ethical solution that involves murdering children , but okay <| sep |> I need to lift , jump in the shower and then grab takeaway kheema naans for dinnerIt isn ' t going to happen inside the 40 minutes , is it 😞 <| sep |> Depends on your experience of T 1 techs . Let me tell you about mine recently , for comparison . We had a big issue last week , which was fixed in a patch . I sent an email last Thursday to the whole support team , saying explicitly X is fixed by Y , the slow rollout is 50 %. This week on Monday , we went full rollout . I sent another email , saying explicitly X is fixed by Y , it ' s available to every customer , 100 %. On Thursday I walked into my office to find a waiting IM from a tech , asking is X fixed by Y ? . 2 hours later can we give this customer the update ? . At this point it has been available to all customers for 3 days , as explained in my email . Which he simply hadn ' t read , after 3 days . He also hadn ' t read the earlier one , after 6 days , both of which explained that the issue was fixed . Later Thursday morning , I realised that there could be another potential issue . I did my thing , emailed the entire team , including a very explicit set of instructions . Not even half an hour later , another IM from the same guy , saying that he had this issue , what should he do and was it safe to do the thing that I explicitly told him to do in step 1 of these instructions ? So that was another email in an attempt to be helpful which was simply ignored . But at least this one was only ignored for half an hour . That guy will not be receiving any free beer from me , I ' ll tell you that for nothing . The OP ' s guy sounds like exactly the sort of dude I ' d like to work with he clearly has the right mindset for this job , and even though it was a simple ticket , he solved it without deferring to senior people because he was confident enough in what he was doing . My guy is exactly the sort of dude we pay for seemingly very few actual troubleshooting skills , and even when he ' s literally spoonfed instructions , fucks up too .