I would contact Weller . toolsus . comcontactusWe apologize that you are experiencing trouble with one of our products . We want to take care of you as quickly as possible . To exchange a product , the fastest option is to visit of our distributors in your local area please see where to buy and enter your zip code . If you have difficulty with this , please let us know using the form below so we can ensure the best service for our warranty , If using a local distributor does not work , please contact us via the form below or calling our USA customer service centertel during business hours . This option may be slower , but we will honor our manufacturer ' s warranty . <| sep |> NPR and The BBC are two of the most fact driven media outlets . LOL