Oh , now I see why the camera never panned to him . <| sep |> Just for clarification , I work for a small , family owned Chinese restaurant . Sometimes , when we are not busy , I can get your food to your house in 20 minutes after you ordered it . However , sometimes when we are busy , it may take an hour and a half , with no fault of that being my own . Obviously I am not going to be fired over being late to a delivery , especially as I control very little in the time it takes for the food to be ready . As a customer , though , I would assume you would want to be able to value your tip based on how quickly I get there , so you are not paying the same for a 20 minute wait or a 90 minute wait . Also , there is no way we can offer your food to be free if it isn ' t there in time , as we are a small business , and we cannot afford to be giving away free food . That might work with large chains , but that is off the table for us , as it is pretty unreasonable , even to ask of larger chains .