What happens when a hotel guest dies ? What happens when a hotel guest dies ? Where do the half - used loo rolls go ? And can you really steal the robe ? Your burning hotel questions , answeredYes , it is possible to steal a robe from your hotel without being chargedMany properties often have extra complimentary amenities up for grabsBut beware of minibar glasses - they ' re often cleaned with furniture polish Author Jacob Tomsky answers every question you have about hotel staysBy Katie Amey for MailOnline Published : 10 : 02 GMT , 13 April 2015 | Updated : 12 : 01 GMT , 13 April 2015 960 shares 723 View comments Have you ever wondered exactly what happens to the unused toiletries in hotel room bathrooms ? Or how a hotel handles it if a guest dies during their stay ? Hotel industry insider turned author Jacob Tomsky shares his tales from working in two top hotels in New Orleans and New York City and provides lots of little - known tips to ensure guests make the most of every hotel stay . MailOnline Travel chatted with Tomsky to get the answers to some of our most burning hotel questions . .. Scroll down for video Hotel industry insider turned author , Jacob Tomsky , reveals the most common items people take from hotelsWhat are some of the most common items that people take from hotels ? Without a doubt , toiletries and towels are definitely the most popular items for guests to pocket , according to Jacob Tomsky , author of Heads in Beds : A Reckless Memoir of Hotels , Hustles , and So - Called Hospitality . But some individuals staying at the hotel take things a bit too far . ' They take everything , ' he tells MailOnline Travel . ' Duvet covers , little silver trashcans , universal remotes - anything that ' s not nailed down . ' Despite common misconceptions , it is possible to pocket a plush robe - without incurring any chargesWhat can you usually get away with taking ? Despite common misconceptions , you actually can get away with stealing that coveted hotel room robe . ' If you were to , say , check into a room , take a fresh robe and pack it away in your suitcase , then call down and say your room didn ' t have a robe in it when you checked in , is the hotel staff going to search your belongings ? Highly unlikely , ' Tomsky reveals . RELATED ARTICLESPrevious 1 Next A golden age for travel : The vintage airline posters that . .. Food from home flown in by private jet , the world ' s first . .. Two million eyes on Scotland ! Stunning photos reveal what . .. EasyJet plane surrounded by emergency vehicles after report . .. Share this articleShare 960 sharesAnd when it comes to pocketing toiletries , you can occasionally even ask for more . ' There are other items , as well - complimentary amenities that you may not be aware are available , ' he explains . ' Good hotels keep extra items , such as slippers , razors and shaving cream , travel lint rollers , and mini - deodorants , in stock but not displayed in the room . ' As it turns out , the minibar is the most fallible system in the hotel , full of items ' sold at an absurd mark - up ' If you lie about using the minibar , will the hotel really charge you ? ' The minibar is the most fallible system in the hotel , ' Tomsky tells MailOnline Travel . ' Human error , over - stocking , failure to re - stock , errant charges from weighted items being shifted but not consumed , all of these lead the front desk to spend hours a day slicing off incorrect charges . ' He also notes that the ' items are purchased in bulk and sold at an absurd mark - up . '' Hotels are much more concerned with your overall experience and securing further room nights - the main revenue stream - than whether or not you ate a candy bar . ' Mike Holovacs , a front office supervisor at a major hotel chain and an adjunct hospitality instructor , adds : ' If an item has not sold , it ' s just like any other retail setting - the item is pulled when it reaches its expiration date . ' Because certain rooms have varying levels of cleaning difficulty , they are usually awarded ' points ' How long does it take to clean a hotel room ? Is there anything that typically does not get cleaned ? The length of cleaning time generally depends on the room . Because rooms have varying levels of difficulty , they are usually awarded ' points ' and housekeepers must clean a certain total of points in one day . This may translate to a few larger suites or simply multiple standard rooms . ' I ' d guess the average time is between 30 minutes to an hour to flip the room , ' Tomsky estimates . ' A great deal of that time discrepancy depends on how the guest has left the room . ' Once a year , large sections of rooms , or even entire floors are pulled out of service for maintenance and deep cleaning . ' This is includes sending the draperies out for cleaning and shampooing the carpets , ' Holovacs explains . However , minibar glasses are often cleaned less thoroughly , usually soaked in shampoo or furniture polishWhen it comes to the items that are cleaned less frequently or less thoroughly ? Minibar glasses and the remote control . ' Housekeepers are usually responsible for cleaning the glasses , yet are not provided with dish soap , ' he explains . ' So they either soak them in the sink with shampoo or , in a pinch , use furniture polish , as it leaves a ' clean - looking ' shine . ' And have you ever tried to clean your own remote ? ' The rubbery buttons make it near impossible and dousing it with a cleaning agent could damage the circuitry , ' Tomsky adds . How much money hotels spend on toiletries generally depends on the scale of the property and its occupancyHow much do hotels generally spend on toiletries per year ? This one has everything to do with the scale of the property and its occupancy . According to a recent Forbes article , the Marriott hotel chain will spend approximately $ 20 million annually on their Thann products , a natural skincare line that ' s stocked in their Americas and Asia Pacific hotels . ' Usually the ordering is done by a housekeeping manager who takes into account the current supply and the average monthly uses from years past , ' Tomsky reveals . ' People use more toiletries in the winter , have longer showers , and go through more toilet paper . ' It ' s a rather intriguing ordering process based on a large amount of collected data . ' And , ultimately , you don ' t want to be the one who fails to order enough toilet paper for the entire hotel . ' Though there ' s a belief that hotel staffer furnish their home with amenities , Tomsky says it ' s not often the caseAnd do staff ever get to take them home ? ' There ' s a long history of hotel staffers semi - furnishing their own home with hotel amenities , ' Tomsky admits . ' Every party I threw from 2001 to 2004 was catered with hotel pillow chocolates . ' For the most part , items are either so pre - used that to take them would be distasteful , or so expensive that to steal them wouldn ' t be worth the loss of one ' s job . ' But I do have shoe polish that I ' ve never paid for and hotel - branded slippers to keep me comfy in the wintertime . ' One charity has come up with a novel way to deal with leftover hotel soaps - churning them together to provide soap to those in developing countries . Clean The World , receives partially - used and discarded soap from hotels , recycles it into millions of new bars , and then works with partner Global Soap to strategically distribute the new soap to people who lack access to it around the world . People dying in their hotel room is not quite as rare of an occurrence as guests may think , Tomsky admitsWhat happens if someone dies in a hotel room ? While a bit morbid to talk about , Tomsky admits that such an occurrence is not quite as rare as guests may think . ' It ' s not something a hotel wishes to publicise , naturally , ' he explains . ' So , they are removed as discreetly as possible . ' This may involve flashing lights and paramedics , depending on the severity of the situation , but can also happen via employee elevators and back exits . ' Afterwards , the room is sanitised , cleaned , ' flipped ' and sold - and that can happen a lot faster than you ' d think . And , of course , all hotel staffers are forbidden from revealing any details - including cause of death and room numbers - to anyone . ' Death is a part of hotel life , ' Tomsky adds . ' In fact , suicides often prefer hotels , relieving loved ones of the cleaning duties or seeing the deceased in a disturbing way . ' Guests should take comfort in knowing that their in - room safes are actually very secureDo staff actually have access to the in - room safes ? No , they do not . The safes truly are , you know , safe . ' I always recommend using the safe to every traveller , ' Tomsky says . ' The only person who can open the safe , should you forget your password , is a manager from the security department , using a tool that only they are trained and authorised to use . ' What really happens to that half - used roll of loo paper in hotel room bathrooms ? Well , it depends . .. And finally , what happens to the half - used loo roll in hotel room bathrooms ? There ' s a bit of dispute over this one , and again , a lot of times it depends on the hotel itself . In the spirit of being environmentally - minded , most chains will simply refold the paper and leave the half - used roll in the bathroom , with another full roll behind it , should the guest run out . If there ' s not enough left to warrant leaving it , a Quora thread user , who works for the Beechmont Hotels Corporation , believes that the nearly - used up roll most likely winds up on housekeeping carts for when a room attendant needs a tissue for other cleaning tasks or in employee bathrooms . Tips for making the most out of your hotel stay ( related ) Loaded : 0 % Progress : 0 % 00 : 00 PlayLIVEMute 00 : 00 Current Time 0 : 00 / Duration Time 2 : 09 FullscreenNeed TextVideo Quality 576 p 540 p 360 p 270 pForeground --- W h i t e B l a c k R e d G reenBlueYellowMagentaCyan --- OpaqueSemi - OpaqueBackground --- W h i t e B l a c k R e d G reenBlueYellowMagentaCyan --- OpaqueSemi - T r a nsparentTransparentWindow --- W h i t e B l a c k R e d G reenBlueYellowMagentaCyan --- OpaqueSemi - T ransparentTransparentFont Size 50 % 75 % 100 % 125 % 150 % 175 % 200 % 300 % 400 % Text Edge S t y l e N o n e R a i s e d D e p r e ssedUniformDropshadowFont FamilyDefaultMonospace SerifProportional SerifMonospace Sans - SerifProportional Sans - SerifCasualScriptSmall C a p s D e f a u l t s D o neMinimizeExpandCloseRead more : Hotel Science : How Marriott & Starwood Hotels Choose Your Room Amenities - ForbesWhat happens to the half - used toilet paper roll left in a hotel room bathroom ? - QuoraShare or comment on this article 960 shares by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links Sparta online GameA New MMORPG You Won ' t Get Bored With : Click here to try ! 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Check in : Check out : GuestsRoomsSearchPopular in : get widget TOP TRAVEL CREDIT CARDSNO FEES on FOREIGN PURCHASES • Credit cards selected by This is Money 0 % CURRENCY FEES Post Office Platinum 0 % CURRENCY FEES Saga Platinum 0 % FOREIGN FEES Lloyds Avios Card 0 % FOREIGN FEES Halifax Clarity TOP STORIES IN TRAVEL Now THAT ' S getting away from it all : The most remote places in Britain to stay include a sea fort in the Solent , a Highland castle and a cottage hidden in Snowdonia ' s forest Is this Paris ' most chic retreat ? Inside the five - star hotel where the stars of haute couture stay during fashion week Not just fur coats and Hermes handbags : Gstaad is one of the classiest ski resorts in the world but it ' s not just for the global elite Sun , sea and salsa ! 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