I mean he said it was a refurbished product in reference to it being an Apple charger , it ' s a noname charger with no link to Apple themselves . This is getting into a pretty factspecific situation , where we get into the reasonableness of your mother ' s belief that it was an apple charger vs . exactly what questions he was asked and what answers they gave . It ' s a refurb is no more an answer to the Is this an Apple product question than It ' s two thirty or My dog ' s name is Bugger . . You may want to present all of these facts to a lawyer to clarify how likely you are to come out ahead here , but it ' s definitely not worth your time to hire her . I ' m not saying you should just let a store screw you by selling you something you didn ' t ask for and then refusing to help out , but you bear some responsibility for accepting the wrong part in the first place how much really depends on things we can ' t know without a lot of typing . The terms are nonrefundable , but there is a 3 month warranty on the product . And the terms of the warranty are probably repair , replacement or credit at the store ' s discretion , and they ' ve offered you that already . A retail outlet would have to really step out to commit a breach of contract consumer protection laws in matters of purchase and sale are tilted towards the stores in a lot of these cases . Can you sell your credit to another customer ? Source Was a retail guy in store with welldefined but unpopular policies I ' ve had a bit of practice at this but I ' m no expert .