You ' re definitely not alone in that opinion . <| sep |> I second this . My inlaws have been driving Lexus Lexii ? ? for a long time now . They used to buy their cars from Sewell Lexus in Ft . Worth . I never understood how someone could be loyal to a car dealership until we bought our IS 250 a year and a half ago . The entire experience was exceptional . There was no last minute haggling over shit I don ' t need . After test driving a couple different models , we decided on the car we liked . We negotiated the price online via emails and once we agreed on the price we showed up and did paperwork . In and out in under two hours . The best part is that their customer service ethos does not end after they have made the sale . If we need anything done to the car , we can pull up there and someone is at our side immediately . We have the wheel care package in which they would repair any scuffs on the wheels one can ' t be careful enough with those low profile tires . I have had them fix things twice now . And each time they go above and beyond what I had asked them . Like for example I would point out one scuff mark on the front driver side wheel , but they would point out a couple more an other wheels and they take care of all of it . No questions asked . Not to mention that I get a nice loaner while they work on my car . I don ' t work for them . Nor do I know anyone who does . I ' m just a happy customer and love to spread the word when they have treated me with such care and attention .