My job in Germany has a department that deals with customer complaints , but which also listens to complaints from employees about customers . They ' re not always terribly helpful , but when a customer says some heinous shit about you , they sit down with you to hear your side of the story . Naturally , my bosses don ' t want things to escalate , and they expect you to be generally amiable , but I don ' t have to be afraid of offending asshole customers , because my workplace actually respects my dignity . My coworkers have yelled at people , told them to call the complaint hotline if they please in a loud voice and they haven ' t been let go . Because sometimes customers are just the worst , and not king . I love those stories where the manager steps in and kicks out a rude customer , especially in an American business , because it ' s so unexpected . Edit a wordEdit 2 thanks for all the stories so far 😁