What part of Florida ? Orlando here . <| sep |> Well , if you don ' t have access to your old phone , you ' re in for a bit of a wait . If you do have access to your old phone Create a free email address . Use this email address to set up a facebook account . Put the old phone on wifi , load up the game , connect the game to this facebook account . Close the game , login on the new phone , finish the tutorial , and link to the new facebook account . Everything will transfer over smoothly . If you don ' t have access to the old phone , well . message Scopely support saying you ' re locked out . It ' s fastest if you have your friend code because they can easily track down exactly which account is yours . If you don ' t have the friend code then you will have to provide information so they can identify the right account . They ' ll want to know name , level , faction , and some details on which characters you have . I ' ve heard of this process taking up to a week . Here ' s the deal Your information is one of two ways Tied to a Facebook account or locally on your phone . If you ' re not tied to Facebook , then all the data for which account is you is stored in files on your phone . Linking to Facebook is a good idea because it ' s way too easy to lose files on your one single device .