Guys , this guy is fake and this physical copy is also fake , dont fall for that <| sep |> They seem to be pretty clear with their policies . if you are not happy with a product that you purchased at any one of our stores , you will have 45 days from the date of receipt to request a return for refund , store credit or exchange with no restock fee exclusions apply , see below . All merchandise being returned MUST be in resellable condition . Therefore , items being returned must be in brand new and unused condition . Meaning item has no signs of use or attempted use , modifications or signs of attempted modification i . e . removal or modification of orange tip flash hider , installation of internal and external parts , and items are returned with all included accessories , merchandise tags , factory stickers and logos still attached , and factory packaging is fully in tact . Any merchandise that is reported andor determined to not be in this condition will not be granted return authorization . Please DO NOT send any returns back without prior return authorization or an RMA number from Airsoft GI . Any packages received without return authorization or an RMA number will be refused upon arrival and returned to sender . Request must be made by phone and are available at the following rates $ 10 . 00 for 17 lbs . $ 15 . 00 for 815 lbs . $ 20 . 00 for 16 lbs . Any merchandise determined to not be in this condition will be subject to the following open box fees 15 % open box fee . On returns where items are in brand new and unused condition with no signs of attempted use or modification but retail packaging is received in unsatisfactory condition that would not make the item restockable . Meaning manufacturer sealed packaging or tabs have been disabled or removed andor packaging has signs of damage such as warping , water damage , is ripped , torn , has holes , or has shipping labels attached directly onto retail packaging . 30 % open box fee . On returns where items have signs of use or attempted use , modification or signs of attempted modification i . e . removal of orange tip flash hider , installation of internal and external parts , accessory items included in packaging are not present or have been used , merchandise tags , factory logos and stickers have been removed , retail packaging is in unsatisfactory condition . No returns on any Gift System items , Mystery Boxes , Blitz , Shockers , Wholesale or Blowout purchases . Airsoft GI maintains full discretion in determining condition of merchandise . Open box fees will be automatically applied upon receipt and inspection of items by the RMA Department . Removal or any attempts to of orange tip flash hiders on airsoft guns that is required by Federal Law will not be accepted for return furthermore , voids any and all warranties offered by Airsoft GI , the manufacturer or distributor . Airsoft GI reserves the right to refuse andor deny any return for refund , store credit or exchange for any item that is determined to be used , damaged , altered , modified , or is in any condition that would deem the item to be not restockable or resellable . This return policy applies only to BRAND NEW and unused items . If you are experiencing any problems or issues DOA , failure , damage with an item you received , it will be covered under our warranty policy . All merchandise , unless otherwise stated , that are sold on our website or any of our retail stores will be covered under Airsoft GI ' s 45 day warranty . Please refer to the warranty policy for more details . tldr Take the gun out of the box , test fire it . If something is wrong , put it back in the box with literally everything that came with it , request an RMA , then send it back .