Credit to ulemonbee for thisCoupons . Learn the rules , learn them well , learn how to say no . People will try to take advantage of you . People will be angry and they will yell . They will say very mean things . This does not concern you , however . Let their hatred wash over you but do not let it in your soul . Know where to look for items a guest may conceal , either in the cart or inside other items . Be kind . Act as though they simply forgot the item . Never accuse them of theft , as this will only increase the yelling . This is something that I ' ve only noticed on the front lanes , and if you ' re lucky it will never apply to you or your store . Some guests think they can abuse cashiers because they are in a large group where everyone is just trying to get out of the store in one piece . This behavior gets worse around the holidays as tensions run higher . Don ' t tolerate it . Don ' t tolerate abuse towards yourself or abuse towards your fellow cashiers . If someone is screaming at you or someone else , using racist or derogatory language , or even just refusing to do as you ask within reason , obviously , call your GSTL . They ' ll know how to deescalate the situation or call AP if necessary . Again , hopefully you ' ll never need to worry about this , but it does happen . Good luck out there . You ' ll do fine .