They are trying to weasle out of their obligation to fix a manufactured defect . not only that , they then try to extort more money from my by suggesting I must buy their extended warranty . even though mine is still under one year ! No I have escalated this to higher levels . getting BBB involved . and posting on different social media pages seems to get some better communication . I will post if it leads to any results <| sep |> I was just going off this , which I found on the CDC ' s website . CDC does not list human breast milk as a body fluid for which most healthcare personnel should use special handling precautions . Occupational exposure to human breast milk has not been shown to lead to transmission of HIV or HBV infection . However , because human breast milk has been implicated in transmitting HIV from mother to infant , gloves may be worn as a precaution by health care workers who are frequently exposed to breast milk e . g . , persons working in human milk banks . Given that they say they may wear gloves and it ' s not a requirement , they ' re not worried , but I assume it ' s more for individual peace of mind to wear gloves or the icky factor of accidentally touching it .