You did the right thing but possibly went about it in the wrong way . I ' ve just been on a course about how to be better at communication in tough situations and one of the eye opening things for me was that people can ' t and don ' t want to take in solutions and facts when they ' re feeling dismissed or annoyed . You need to show empathy with there feelings , even if you don ' t agree with them , before you try to ' solve ' problems . In this case , drop her a text and tell her you ' re sorry she ' s feeling got at and embarrassed , and you understand why she ' s upset . Don ' t carry on the sentence and say ' but I was only trying to help ' just tell her you ' re sorry you upset her . Once she ' s possessed that , then you can move on to saying how it ' s really dangerous to write back . And not professional if she ' s working there . She probably knows all that really .