I mean , they sent me a laptop that stopped working 12 days in . They sandbagged me in customer service when I wanted it fixed . Then when I say screw it , you are taking way too long , I want my money back , they tell me I ' m now outside the return policy . So I dispute the charge and post . Now I have my money back . They offered me a full refund with a bunch of conditional terms about how i must package it properly using the same cardboard boxes they shipped it in . I don ' t have those anymoreI told them to send me those cardboard boxes and I will load it up and return it . Many companies with sensitive shipping policies will send you a box with a prepaid label to put your product in . This is not that uncommon .