Ho visto stamattina la pubblicit di Trony in cui ti fanno lo sconto dell ' iva . <| sep |> I have worked remote support for more years than I care to admit . I have the benefit that my team is well staffed and that we don ' t have a strong focus on KPIs that inhibit good service . I train my team with a simple philosophy in mind . The user is part of the systems you support . We all complain so often that the user is half or all of the problem . By supporting the whole system we often resolve the people problems that plague other IT teams leading to a happy and contented user base . User maintenance is an important part of system maintenance . This all seems very touchy feely , but it is just diagnosis and resolution . If the diagnosis is that the user is experiencing an issue then the resolution is user related . TLDR users should be in scope .