So a little update , I sent this message names removedHi xxxxx I ' ve been having a think on things and I am happy to wait until Wednesday if you will send me a written confirmation that it will be by Wednesday at the latest and also a photograph of the damaged keyboard . That would really put my mind at ease . Many thanks , xxxxxxHis responseHi xxxxxCurrently away until next week . If back before Wednesday I will send something across . ThanksxxxxxSeems deliberately evasive and unhelpful to me . Would be extremely easy to ask someone in the warehouse to take a picture and then send it on . Also didn ' t confirm the refund date . And there was no mention of the fact he was going away when we spoke on the phone yesterday . He actually said he would try to get the money to me before Wednesday which would suggest to me he wasn ' t planning on going away .