공개 가입 설정 하 기 - 골드 피처 - JIRA ServiceDesk - 제품 ( JIRA 플러그인 ) - 골드 피처 
 작성자 : Goldpitcher - 2015 년 5 월 06 일 
 You can enable public signup for your service desk so customers can create an account on the Customer Portal . Agents will also be able to send new customers invitations to create an account . If you want new customers to be able to create requests by sending emails to your service desk , you must enable public signup . 
 When customers send emails to your email channel from email addresses that do not exist as user accounts in the system , their email addresses are automatically added as new users when public signup is enabled . If the service desk does not allow public signup , emails sent from new email addresses are not processed . 
 Screenshot : The signup option on a Customer Portal 
 공개 가입 으로 Service Desk 오픈 하 기 
 공개 가입 중지 하 기 
 CAPTCHA 사용 설정 
 Configuring a service desk to allow public signup is a two - step process : 
 Enable public signup for JIRA Service Desk . This step is is at the system level and when the setting is enabled , service desk administrators can set their individual service desks to allow signup . If the setting is disabled , service desk administrators do not see the signup option on their service desks . 
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 Enable signup for your service desk project . This step is at the service desk level and service desk administrators can perform this action . 
 On the right - hand side of the page , click the Everyone can access button . 
 Select Everyone with an account can access my Customer Portal and Anyone can sign up for a customer account on my Customer Portal . 
 Once you ' ve enabled public signup for your service desk , you can your agents can use the Invite Customers button to invite new customers to signup for an account on your Customer Portal . You can also email customers the link directly or post the link on your intranet . Once your customers create an account , they will be able to create requests straightaway . 
 If you already set up the email channel for your service desk , a new customer can just create requests by emailing your service desk and an account will be created for them automatically . 
 New user accounts are added to the Service Desk Customers role for the service desk and appear in your customer list on the Customers section of the People tab . Customers will receive email notifications about their user accounts . 
 Turning off public signup does not affect the existing customers who ' ve created their accounts via signup . 
 If you turn off the public signup setting for all the service desks at the system level , all service desks that allow signup will be disabled automatically . 
 CAPTCHA for JIRA Service Desk is controlled through the JIRA CAPTCHA setting . If the JIRA CAPTCHA setting is enabled in JIRA , customers will need to enter the word that is displayed in a picture in a text field when signing up for an account . CAPTCHA helps preventing signup by spam systems . Follow the instructions on the Configuring public signup page to enable CAPTCHA . 
 Does public signup count towards the license ? 
 As with any customer account , user accounts that are created via public signup for JIRA Service Desk do not count towards your license . For information about how licensing works , see Configuring public signup . 
 JIRA Service Desk public signup v . s . JIRA public signup 
 The two signup settings ( the JIRA mode setting and the public signup in JIRA Service Desk ) work independently . For example , if the JIRA mode is set to private and public signup is enabled for JIRA Service Desk , users cannot sign up for accounts to access JIRA , but they can sign up for accounts to access the Customer Portal of JIRA Service Desk . For more information about JIRA public signup , see Configuring public signup .