You just have to keep up with it . She felt that she was being pushed because she was a women and couldn ' t articulate exactly the root cause of the issue . I can say that I ' ve never been treated that way by an Apple Store employee other than being fed bullshit like the iPad being made of space age aluminum but I always open with a fully detailed resolution path and I haven ' t had too many problems to test it on . The biggest thing to do is keep at it . You ' ll see posts on here like after my 5 b visit they replaced my iPhone 6 with a 6 s ! !. Those are cases where you continually showed up and advocated for yourself . If you walk in and say something vague like my phone is kind of slow they ' re going to just tell you to reset it and try again because Instagram is know to slow down the system .