Some time ago I remember the Leafs had a 5 on 0 . They didn ' t score . <| sep |> Our GM was a giant fratbro who never grew out of it . He didn ' t actually manage the store , he just buddied around with all the big spenders and sat around chatting with the leadsasm ' s . We also had one manager who would bust your balls for doing anything even slightly wrong , yet if you paged for a manager she took thirty minutes to get there . That ' s not hyperbole either . I once had a customer who needed to have a manager authorization to process payment for an order because it was in the thousands and I paged her over . Waited five minutes , paged again . Waited another five , paged again . I apologized and told him that it seemed they had other priorities at the moment and would he mind if I helped a few people waiting while we waited for her . He was fine with it and didn ' t blame me . I helped a couple people , came back , another ten minutes had passed . I personally went to find her and she was standing around talking to our tech lead . Just chit chatting not actual store talk . I told her I paged you twice ten minutes ago . There ' s a customer standing at my register waiting on you and we can ' t proceed until you come over . She looked at me like I ' d insulted her mother and told me I ' ll be there in a minute . then went back to chatting . I walked back over and told the customer She ' s having a conversation with someone that ' s apparently more important than you at the moment . I do apologize . Customer rolled his eyes and waited very patiently for another ten minutes before I finally paged again , and repeated myself five times for emphasis before I hung up the phone very loudly . She actually came over that time and acted like it was some huge inconvenience . Thankfully fratbro left and the bitch was fired . We got a new GM who was fucking fantastic and turned the store around for about two months , then the company decided that he should train other GMs in the region so their stores could perform as well , so he spent five out of six work days a week at other stores all day and we saw him about four times a month while our store turned back to shit without his leadership and direction . They also fired the hardest working manager for reasons unknown to me , despite the fact that she was the only one who actually did any work . That company is beyond fucked .