Right , using their currency on servers they host . Currency that is generated at the game level by Blizzard is almost certainly something that would fall outside Microsoft ' s purview , and that they also would have absolutely no control over . This is less of a payment issue and more of a complete bug that they don ' t seem to have an answer for , and that GMs don ' t have an actual way to fix . Blizzard would need to figure out what is causing it to happen , and probably correct the issue at a game code level . MS is likely to tell you to go to Blizzard unless the issue involved a direct transaction where you were buying MS currency . for what it is worth I actually have worked with MS quite a bit for my job and they are EXCELLENT at telling you all the things they can ' t and won ' t help you with