Starcraft Brood War <| sep |> Everyone that has worked at a call center , my self included , dreams of doing this . Most call centers pay really well however , there is a ton of stress that is piled on to the employees by the companies and the customers . The employees generally have several metrics and goals they must meet each month , if you hit your goals , no big woop . If you miss any of the goals , then your supervisor will be on your ass . In addition to being under appreciated most customers treated us reps like shit . You ' re not face to face with the rep therefore , many people feel that this allows them to be rude , yell , and dehumanize the representatives . Some customers no longer see the rep on the line as a person , just a voice on the phone . My coworkers and I have been called some of most horrific , degrading , and sometimes creative , insults imaginable all because we are not going to waive a fee or because you dropped your iPhone . So yeah , I totally get why this individual did this . Not all customers are mean , and it sucks for those whom are nice and just had a question about their bill . Maybe those customers will change service and hit ATT where it hurts . So he is also hurting the company the only way he actually can .