You mean it doesn ' t ask a third time . You ' ve got to miss twice to lose an attack . <| sep |> Not sure what actually happened . <| sep |> I don ' t even have Top rated players but I do have a few special cards about 130 K worth , I buy them because they fit in my squads , and also they don ' t decrease as much as regular cards unless another IF pop up . <| sep |> Freedom to murder babies , but not to speak . <| sep |> I can ' t believe both Goldberg and Gildberg are relevant for their own reasons <| sep |> Most of these modules have a part number printed right on the board , I ' ve had great luck finding data on them through that most recently for a string of 25 RGB LEDs for Arduino projects . <| sep |> Third party call centres the vendor are usually structure their contracts with their clients in this case Verizon one of 2 ways for their services Hourly or Cost Per Call . The 12 or whatever minutes is usually known as AHT Average Handle Time , and is rarely set by the client . It ' s the metric at which the company is making the ideal amount of profit . The basics The client agrees to pay the vendor X amount each time a call is answered For the sake of explanation we ' ll say $ 10 . The vendor then hires an employee and pays them $ 15 an hour . So the easy math is the employee only needs to answer 2 calls an hour to be profitable . The company would expect him to take on average 2 calls an hour and set that as his AHT goal . Except there ' s a LOT of overheadThe employeeThe direct supervisor The managerThe site directorThe buildingThe facility maintenance J a nitorsComputersnetworksIT s u p p o r t H RTrainingTrainersTraining DevelopersQuality Analysts Evaluating the call to ensure it is meeting performance metrics , and not just shitting on customers Quality SupervisorsThe Lawyers who drew up the contract The sales team who negotiated the businessSecurity to ensure only employees are entering or exiting the buildingAnd that ' s if it ' s not a multinational company . Add on a myriad of different presidential titles , Operations Support centres handling scheduling breaks , lunch , training , translation services , reporting teams , vendor management . All that overhead of the person making usually slightly better than minimum wage . So while they get paid $ 15 an hour , and made the company $ 60 an hour , everyone one of those positions above is likely getting paid more than them . Then there ' s modifiers to the simple paid every time the phone is answered . Did the call last less than 10 seconds ? The client doesn ' t want to pay you for not doing any work . Did the issue not get resolved ? the client doesn ' t want to pay you twice to fix the same issue . Any call center employee can rhyme off acronyms for metrics that they are measured against . In the end though Average Handle Time is the one they will cringe at the most . If you ' re not answering enough calls to turn a profit you hear about it immediatelyfrequently because your supervisor is being talked to about it , their manager is being talked to about it , and so forth . Hope this helps .