The same thing happened to me , bought Win 10 , their CC validation failed . I called in 5 times on 3 separate days , got booted out after going from you are 6 th in queue to you are next in queue to all reps are busy , BYE . 3 support tickets via the website , none of them were answered . HOWEVER , I ended up getting through on the phone lines one time . The guy was helpful , and I said I wanted to just cancel my order and be done with it , which he obliged . TLDR Horrible ticketing and phone systems , but if you eventually get through by phone , you may get what you need cancellation . <| sep |> Blaze Magmaburn has some of the pieces , but is missing most of the main bits . It ' s been missing since legion hit . Try ticketing , when I ticketed two months ago the GM had no answer . Maybe they do now .