I hear you . I also disagree in this instance as CS for mechanics and computerphone techs is wildly different . If a phone tech gets a bad customer review , the recording for the call gets pulled and the managers decides if the customer was being a dick or not . Also a great many of tech customers first idea is to complain anyway . I rarely had to deal with fallout from a whiner because it ' s an absolute rarity they even remember what happened on the call anyway . I ' ve also had incredibly few bad encounters with customers and a majority of those I was able to handle in a way to make them happy at the end of the call without needing to involve a supervisor . So I ' m gonna have to disagree with the fuck them all statement . Mabe fuck some of them , or a certain few , for sure , but not all .