The hero we needed . <| sep |> It ' s the episode called from early season two . From MADELEINE ' S POV we view the living room with dining room in the background . In the distant background a MAN walks into the dining room from the right . The MAN slowly walks forward , wearing a jean jacket and having long gray dirty hair , the MAN is BOB . <| sep |> Ironically we just got a cell signal here at the resort about 2 months ago . before that we were in a dead zone and guests needed to download Skype or wait until they were in town . But even now you may have to go to the rooftop to get a strong cell signal . Internet speeds are abysmal , too compared to the developed world or even just a larger Mexican city . Ours is supposed to be 1 . 5 mb which is fine when it ' s working smoothly we use Skype , Netflix , etc . without issue but if you need to uploaddownload large files it ' s a nightmare . I remember sending the file a year and a half ago to the printer for our cookbook and it took 8 hours . it was crazy stressful as that particular site started the upload over again if the internet went out for just one minute . Twice it failed and I had to try again the next day . But some days the internet is just slow and we do experience occasional outages . I ' ve had potential guests ask before about doing a working vacation and I ' m careful to be honest and say that if you ' re talking emails and non time sensitive phone calls you ' re golden , but if losing the internet for 10 hours means that you could potentially lose a big sale then it ' s too risky here . or if you ' re a developerdrafter and need to send files into the Gb or work directly online with complex software you might encounter issues . I mean , it ' s not THAT bad and we ' ll sometimes go two months without an outage but when there are issues we ' re kind of at the end of the line here in the boonies in terms of when ours gets fixed . and the cell signal can comego depending on where you ' re at so if there are calls that need to be taken immediately our place isn ' t the best fit . Not trying to scare you away haha . we just prefer to be 100 % honest . We believe that the best policy is to do our best to only get guests here who really want to be here . When someone asks about nearby nightlife or make requests that imply they ' d likely be happy elsewhere we let them know . the last thing we ' d want is to bend the truth and get people here who aren ' t looking for what we sell . or have someone miss out on a big business deal because they were counting on 247 super reliable cell and internet service .