Played the first game and got more then 20 assists with a blowout , not completed . <| sep |> s means sarcasm <| sep |> Personally from reading the chat messages and timestamps it looks like they did their best to resolve your issues and that they accepted there had been a mistake . I ' m sorry you found it frustrating but I don ' t think they had really bad CS in that respect . As far as a lack of transparency , I can see how you might find it questionable . I guess that issue wouldn ' t be a dealbreaker for me , but it would be good for them to be open about it and people can just consider it part of the fee that KB earns for their service . Being open about it allows people to decide if they have an issue with it or not . But I wouldn ' t be upset that they are pocketing the difference rather than passing the discount on to me , because they aren ' t advertising a discount on products when buying from them .