haha also a very good point . <| sep |> I just licked my screen <| sep |> Congratulations ! Thanks for coming in and filling a gap others ' expected to be left before the competition decided to shift their date of release . <| sep |> Thanks , it was in a bulk set from a thrift store . <| sep |> The only worthwhile thing seems to be the trunk of Lapis . Get the 10 . 000 Amazon coins for 77 same for $ I believe and buy the trunk twice instead of the vault . That ' s 20 . 400 Lapis instead of 18 . 000 Lapis . So plus 2 . 400 . Sounds decent enough to maybe get one or two . <| sep |> They told me they didn ' t believed in it because all customers call for urgent matters . So when everybody is busy , what shall be done with the n 1 st urgent call ? Have someone drop his current urgent call ? That ' s your selling point . It enables you to prioritize workload , estimate necessary effort per client sales guys like this because it gives them evidence to renegotiate service contracts and still be available without having to take calls . In the current system , if all of your phone agents are on the phone , your service techsupport in this case is effectively down . If people can submit tickets by mail , you are technically still available .