I felt more like this was a music soothes the savage beast moment , than full control . It just seemed like a pacifier . <| sep |> I never got it because I just couldn ' t get into the idea of MMO style combat using realworld weapons against normal human enemies . Like I can suspend disbelief that maybe it really does take 40 , 000 bullets to take down a space dragon , but a normal human terrorist ? <| sep |> MOTW lolled in a full office <| sep |> Yes , I ' ve had a customer come in screaming and swearing at me over something we couldn ' t do for him . I had to ask him to leave or I would call the cops . I didn ' t feel particularly endangered though . There were a lot of coworkers around , and I ' d helped the guy before he didn ' t seem unhinged , just pissed . Another time I was working in a two person office and the client was literally shaking with rage about a transaction . It was short , so I thought the best thing to do was just finish it as calmly as possible . As she was leaving she turned around and screamed insults at me . I went into the bathroom and cried afterwards . In both cases I contacted HR , but they didn ' t really do anything .