Ah little Tyree Smith . such a sweet boy . <| sep |> I don ' t mind discs at all . Is it any retailer ? <| sep |> This counter argument always confuses me , aren ' t you just arguing in his favor ? <| sep |> And while it would perhaps soothe your soul what possible gain is there from that ? Corporations are not people . A customer support organisation can ' t have a moment of candidness , it sadly doesn ' t work that way . Admitting fault is dangerous in the modern legal landscape . Even if what you say is true , and I don ' t really doubt it , admitting it will only make the problems worse . What do you want ? Perfect honesty or a solution ? It ' s very probable that you can ' t have both . Games and corporations have died over being to honest .