Bisexual is a thing dude . <| sep |> Duude , i almost upvoted for the Baccano thing . But fuck you , Oregairu S 2 was better than S 1 by far . <| sep |> No , it ' s not . It ' s not about deriding achievements , it ' s about making sure someone doesn ' t turn into a cunt because of said achievements . <| sep |> If a production plant goed down , we can ' t really expect the customer to submit a ticket . Calling does not preclude opening a ticket as well , or having someone on the phone open the ticket for them while noting down everything the customer is telling them on the phone . I ' ve previously worked in places with an agreement that for critical issues we will accept a phonecall as a signal to start working on the problem but the customer must submit a ticket immediately afterwards . This gives us a place to record any findings we have once work begins so is good for us , gives us a way to update the customer automatically based on the comments that go into that ticket so is good for them , and allows us to see patterns and access the information from previous occurrences of the same event so is good for the business .