So is it pronounced Ascai ? <| sep |> His tag says 16 so he ' s probably 16 . <| sep |> I should also mention , with AllCovered and other big MSPs the customer will call in to a giant help desk staffed by the cheapest possible staff that doesn ' t know them and can barely help them , they will be managed by an account manager who has dozens of other accounts and doesn ' t care about them particularly . The only well paid and qualified staff is the sales person they like so much , and that person is gone forever once that deal is signed , replaced by people who are just riding it out in a cushy job at a large company where they can hide while getting paid ok for doing a little bit of work . OK maybe not say it exactly like that but that is how it is in the big companies .