We sent 5 goodbye letters or thereabout every year to bad customers where I worked in the past . Gardener ' s Supply Co . Bad meaning , we obviously were never going to please them , so we encouraged them to find another source . It ' s not about lowering expectations , it ' s about expecting realistic things . If a customer had a realistic expectation that wasn ' t met , and they complained , then they were right and we made it right . <| sep |> The original video was probably 15 minutes long , unfortunately I cannot find any reuploads of the video , it is completely gone <| sep |> I don ' t think we do . I think we , for the most part , just sort of look at them and then feel a feeling I for one feel worry for them , like when you hear neighbours screaming at each other in the apartment next to yours . Some people look on with disdain , most just don ' t even care .