If you think companies like Asus or Gigabyte or even MSI which ain ' t nowhere as bad as the first two offer a customer support that is even remotely comparable to EVGA , you must be in some special kind of denial . Thermal pads shipments are taking long but still less than it would take for a RMA with other companies . Not to mention that it was proved the thermals ain ' t not what is killing the cards and that even without , the vrms are not getting nowhere near being hot enough . While the wait and the whole ordeal is indeed inconvenient , it happened to the one of the most customer friendly companies . The whole thing is annoying there ' s no denying that but , they make it a minor nuisance which is what sending your card in and getting one back within 6 days is .