Did he ever tell in the feeds how old he was when his actual big brother did that horrible thing to him ? <| sep |> So I guess you should also have to let them know if you ' re bi . <| sep |> I bet he ate them for Thanksgiving dinner ! # jealous # hungry # whoneedsturkey <| sep |> I don ' t know , we ' ve been together for around a year and have plans to move in together once our leases are up . <| sep |> Assuming you have the ability to look at different solutions or even if you can ' t , look at the reporting capabilities , as this will be useful later down the road in terms of finding areas for improvement or showing that the IT team is under resourced . In terms of ticketing systems in general , way too many expose an overly complicated form to regular end users , when a simplified one is more appropriate . You need to sell the idea of logging a ticket as facilitating a communications channel between the end users and the IT department the end user can detail their issue and it allows IT to easily communicate updates . If a person call about an issue , there ' s nothing stopping the IT person creating the ticket during the call many service desks do this . With how the ticket system is configured , it ties in heavily to the business defining things like what is a priority service vs nonpriority , service level agreements and the like . If the business defines a production plant going down as a P 1 call , then your system needs to track that correctly and processes need to respond correctly too .