That would be 300 k basement dwellers thank you very much , hardly a bunch . And I have to tell you that people have attempted to fight against weponised autism in the past and it rarely ends nicely for anyone . Containment boards exist for a reason . <| sep |> First , find out what speed they pay for . Second , if they are paying for anything over 30 meg , make sure they have at least a Docsis 3 . 0 modem . Third , if both of those are over the requirements , calll Suddenlink and tell them . They should send someone out . I was getting speeds of only 17 meg in my area where the minimum is 50 and it turned out , a squirrel had caused some damage and chewed the aluminum shielding from the cable . Once they fixed it , all was and still is good . I ' m not a huge fan of Suddenlink , their 250 Gig cap on 50 meg each month sucks ass , but they are my only choice . If I could afford it , I could upgrade the speed and lose the cap , but it ' s not in my budget right now .