Oh man I went through exactly this a little over a year ago . Is your maintenance guy an alcoholic who smokes in your bathroom while doing absolutely nothing ? Does your building management company start with an A ? If so , you may be in for a great time . As far as I know , my former roommate is still dealing with some of the leftover issues . We went without a bathroom ceiling for a month . Anyway , here ' s what you do DO NOT CALL A REPAIRMAN AND DEDUCT THE COST FROM YOUR RENT UNDER ANY CIRCUMSTANCES . This is not considered an essential service and therefore it is not allowed . You can do this if they refuse to turn on the heat and it is under 21 degrees in your apartment , but that ' s neither here nor there . 1 . Start a record of what happened . Names , dates , everything . The date he came , the date he said he ' d be back , the dates you ' ve called , any response . PM me if you need an example . 2 . Call the rgie just to make sure I haven ' t left anything out . This is tricky , as their lines are almost always busy . Exactly at 8 AM or 1 PM is your best bet , as they are just arriving for the morning or after lunch . Otherwise you just have to keep redialing . Expect to wait on hold about an hour and I think they only speak french , but once you ' re actually on the phone they ' re super helpful . 3 . Write a letter to the management company or owner if there ' s no management company . Give them 10 business days 2 weeks to fix the issue . Again , if you need a template , PM me . I would also suggest a courtesy phone call to the management company at this point , as it might get them moving a day or two earlier . Keep a copy of this letter with your record of what is happening . 4 . Send the letter registered mail . That means you have to go to Canada Post and ask them to require a signature . They ' ll know what you ' re talking about . There ' s a small fee , I think about $ 5 . The rgie only considers this official notice if you send it this way , though . You ' ll get a tracking number . Track it . When the letter arrives , take a screenshot of the signature on the tracking page and keep it with your record . 5 . If the issue is not resolved by the deadline , congratulations , you now get to open a file with the rgie . Again , PM me if you get to this point . 6 . IF AT ANY POINT YOU DO NOT HAVE ACCESS TO YOUR BATHTUB OR TOILET , THEY ARE OBLIGATED TO PUT YOU IN A HOTEL OR ANOTHER APARTMENT UNIT . I wish I had known this when I spent a fucking week peeing at neighbouring businesses and showering at the gym and friends ' houses . Other things to keep in mind The management company might whine about only having 2 weeks to fix it . Tough titty , that ' s their job . Just repeat that that was the time frame suggested by the rgie obviously change this if the rgie says longer or shorter , but stick with whatever they say . Remember that they do still have to give you 24 hours ' notice before entering your apartment . If they show up at 7 AM with workers and it ' s the first you ' re hearing of it , you can and should refuse them access . This is their job and they know better . Best of luck , and I can ' t say this enough PM me if you need anything .