When I used to work retail I wouldn ' t take any of the customers crap I was 16 so that might have something to do with it . A couple years ago when I was in High school I worked at a grocery store called Kroger . I bagged groceries , took the carts in , and helped fix the bottle returns sometimes . One time this middle aged lady yelled at me saying All the bottle return machines are broken . Fix it . She was actually really rude and started calling me a loser and idiot for taking too long so instead of fixing the machine , I just acted like I was fixing it for 20 minutes until she was really mad and swearing at me then I told her that I couldn ' t fix it and left . She went to the manager and started swearing saying that I wouldn ' t help her . The manager just asked her to calm down or leave . she left . I could have fixed the machine .