HTC tech support is topnotch ! And no , it ' s not sarcasm . A few days ago I posted about a problem that my Vive had developed apparently after a failed firmware update all troubleshooting had failed , and on Monday morning I referred to the HTC support via live chat . Big shoutout to Chris , who in an hourlong call helped me by remoting in my machine and trying all the tricks in the book to eventually establish that the unit needed servicing and providing me with a prepaid UPS label to send it to Romania . I shipped the unit late afternoon on Tuesday . On Wednesday morning it was already there . In the afternoon they had examined it , reset the firmware and shipped it back . It was back with me the next day . Just 2 TWO ! ! days to ship a bleedingedge tech product to another country , repair it with diligence , email me the results of the diagnostics , send it back to my doorstep , and even call me by phone to discuss the potential reasons of the outage . I am incredulous , and I have never seen support of this quality in 37 years of my life . Big kudos to everyone involved , now I know for sure that the dreadful stories I ' ve been reading are from a minority of unlucky people to whom I extend my sympathies . And for the record , the problem was all my fault the culprit were the LibUSB driverswin 32 wikiHome installed as part of the , that for an incredible coincidence I installed the same day the firmware update was halted by a crash . When installing the Bluetooth driver for the toolkit , the Watchman Dongle ends up using this driver even if I install it only on my Bluetooth receiver . To correct the issue , what I had to do was manually removing the drivers following these instructionsdriverremoval after doing this I disconnected all Steam VR hardware , I used the Steam VR Settings to remove all USB drivers , reconnected the hardware and everything worked . Ultimately I offered to pay for both the repair and the shipping fees . If they will decline , I will send a pack of goodies to the Romanian warehouse were they repaired it , it ' s just fair .