Damn you ' ve discovered me ! <| sep |> Dig a tunnel <| sep |> Nah we ' re kicking it in waiving the 44 . <| sep |> Essentially any set of data produced is a social contract . And from that moment on it ' s group dynamics and psychological warfare . <| sep |> This happens all the time with new formulations come out , that the photos and often name aren ' t changed . You generally get the newest formula as they are trying to get you fresh products . The other seems like an honest mistake of sending the wrong 2 substitue product . That kind of request is a little trickier than just getting a 2 for one . I think they did try to help address it . They didn ' t do a good job of taking pictures . I totally get your frustration of not getting what you wanted on 2 items . All they are doing is recieving orders you make and sending them on . I think they did an decent job of trying to deal with the problems . Sucks not to get what you want . Double sucks to not get what you ordered twice and it ' s Sulwhasoo and extra shippiing and handling charges .