I had to look up what a grinder is . It ' s for weed , not spices . <| sep |> Cool thanks , nice concise ELI 5 <| sep |> Yes , and enable two factor <| sep |> It sorta does both , but I ' d personally only hurt the customers that I felt deserved it . I actually liked that job on good days , as I like talking and helping nice people . It was the people who didn ' t understand what my job was , or wanted me to fix something that was their fault and literally had no solution that were the problems . Either they ' d ask for a manager and my manager would decline the call , or they have an unsolvable issue . I worked for a card processing company so here ' s an example Mark takes credit cards for his landscaping business . He decides to use the program without learning anything about it . Mark starts to notice no money is going into his account from the program . He calls up and discovers he ' s been running transactions as cash instead of card for weeks . So none of the money got collected . Instead of realizing this is his fault for not knowing how something works before running his business on it , Mark yells at the customer support agent for free credit or to have the agent magically locate those card numbers and help him charge people ' s credit cards without them knowing . When the agent says they can ' t do that literally can ' t , Mark demands a manager . The agent asks their manager if they want to take the call and the manager says no they only said yes for me a single time in the year I had that job . Agent then gets back on the line with Mark and basically tells him to fuck off .