The problem seemed to center around that one Customer Relations person . There was someone who called , asking for a credit card without explaining why . The CR person who was good was actually the thirdshe was everything that a CR person is supposed to be patient , understanding , and most important . trying to solve the problem ! The first had NO idea of a timeframe of repair . 1 month ? 3 months ? 6 months ? ! The second was rude and , though I rarely lose my temper at these people on the phone because most are just doing their job you know ? , I blew the fuck up at him . The third , as I said , was just . Yeah , this doesn ' t work , she ' s right , just replace the damn thing . <| sep |> He may have the glide slope ILS tuned in but not coupled to the auto pilot . This way he can fly his visual approach with the aid of the ' crosshairs ' to keep the approach on track .