K so nice formatting bro . Don ' t care for that but you know you do you . Once again you don ' t understand and for the sake of my own state , i ' ll say that you win ! !!!! Woo , and I hope you will never be a lawyer or a doctor or a detective or anything because you couldn ' t tell the difference between a tiger and a lion and you are obviously stuck in your ego maniac world lmao . Also , it is so important want to know what it is ? I hope not , because hopefully I wont talk to you again . <| sep |> vouch this skunk even tho he is a shitter jk ily bb <| sep |> Etsy doesn ' t hold refunding against you . That said , excellent customer service requires the customer . If they don ' t request anything I would leave it alone . If you want to make sure every customer uses it , then you should either discount all your items using Etsy on Sale , or include a statement about the coupon in the order confirmation email and prepare to respond quickly to anyone that requests the difference . I feel that good customer service is not making the customer feel like they missed out on something and requiring them to contact you after the fact . If you use the Etsy download CVS to do your taxes just be aware that when you refund it can kinda look confusing on there to you , so if you do a lot of refunding you have to pay closer attention to calculating your annual sales $. ETA If they used mobile app there ' s a good chance they didn ' t see your coupon at all . You have to expand the Item Details section to see it . It just looks like your current pricing for the item is a sale price to me because the first word of the listing is SALE . Most people would probably expand the listing to find out the bottle size , but if they ' ve looked at the listing before there ' s no need for that .