I stand by my statement that you ' re making some assumptions about the situation you really don ' t have any business making . You have no idea if a gun could have helped . Like , truly . You couldn ' t possibly know that with any reasonable certainty at all . And even if I had been armed , I would not have shot him . <| sep |> why would you do that to a ribeye ? or did you mean 135 ? if so then yes , that makes sense . <| sep |> It ' s not about sympathy . It ' s about letting the customer know why they are getting basically getting fucked with . OP just made them mad at him . They blame the guy on the phone , since they likely called back and got a different person who actually went through the motions cause I won ' t say helped . You tell them about ATT doing this , they can ' t blame you . It has nothing to do with making them feel for you . It ' s about giving them a better target to blame . Trolling them acconplishes nothing .