{ "TweetSumm--val--1": { "original dialog id": "caae83a2ed59e4959d814ea567980226", "dialog index": 1, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares i tried and it's still the same... moreover, my song history is always empty, so I can't find songs from previous Discover playlists :(" ] }, { "is_agent": true, "sentences": [ "@160485 Could you DM us your account's email address or username?" ] }, { "is_agent": true, "sentences": [ "We'll take a look backstage /MT https://t.co/ldFdZRiNAt" ] } ], [ { "is_agent": false, "sentences": [ "@SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me?" ] }, { "is_agent": true, "sentences": [ "@160485 Hi there, the cavalry's here!" ] }, { "is_agent": true, "sentences": [ "Does logging out, restarting your device, and logging back into Spotify help?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares no, it didn't :( tried everything but I still can't create the playlist." ] }, { "is_agent": true, "sentences": [ "Can we have you try reinstalling the app?" ] }, { "is_agent": true, "sentences": [ "@160485 Could you DM us your account's email address or username?" ] } ], [ { "is_agent": false, "sentences": [ "@SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me?" ] }, { "is_agent": true, "sentences": [ "Does logging out, restarting your device, and logging back into Spotify help?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares no, I tried that as well and just reinstalled again - didn't help." ] }, { "is_agent": true, "sentences": [ "@160485 Could you DM us your account's email address or username?" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about unable to create similar playlist so that function does not work anymore.", "Agent says could DM the account's email address or username so that they look backstage." ], [ "Customer asking explanation why the create similar playlist function doesn't work anymore.", "Agent suggests to logging out and restart his device and logging back and also try to reinstall app and also dm his email address or username." ], [ "Customer is complaining that he is unable to create a new playlist in the Spotify app and tried reinstalling the app.", "Agent suggests to try logging in after restarting the device and requests for account details to assist better." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me? MacBook, v1.0.64.399.g4637b02a.", "system response": "@160485 Hi there, the cavalry's here! Does logging out, restarting your device, and logging back into Spotify help? Keep us in the loop /JI", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SpotifyCares no, it didn't :( tried everything but I still can't create the playlist. it's not even greyed out but nothing happens after clicking on it.", "system response": "@160485 Okay. Can we have you try reinstalling the app? To do so, just follow the steps at https://t.co/EqisDMwZAT.", "dialog history": " @SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me? MacBook, v1.0.64.399.g4637b02a. @160485 Hi there, the cavalry's here! Does logging out, restarting your device, and logging back into Spotify help? Keep us in the loop /JI", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SpotifyCares i tried and it's still the same... moreover, my song history is always empty, so I can't find songs from previous Discover playlists :(", "system response": "@160485 Does restarting your computer help at all? Also, is the song history you're referring to the History tab on your Play Queue? /MT", "dialog history": " @SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me? MacBook, v1.0.64.399.g4637b02a. @160485 Hi there, the cavalry's here! Does logging out, restarting your device, and logging back into Spotify help? Keep us in the loop /JI @SpotifyCares no, it didn't :( tried everything but I still can't create the playlist. it's not even greyed out but nothing happens after clicking on it. @160485 Okay. Can we have you try reinstalling the app? To do so, just follow the steps at https://t.co/EqisDMwZAT.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@SpotifyCares no, I tried that as well and just reinstalled again - didn't help. yes, that's what I mean.", "system response": "@160485 Could you DM us your account's email address or username? We'll take a look backstage /MT https://t.co/ldFdZRiNAt", "dialog history": " @SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me? MacBook, v1.0.64.399.g4637b02a. @160485 Hi there, the cavalry's here! Does logging out, restarting your device, and logging back into Spotify help? Keep us in the loop /JI @SpotifyCares no, it didn't :( tried everything but I still can't create the playlist. it's not even greyed out but nothing happens after clicking on it. @160485 Okay. Can we have you try reinstalling the app? To do so, just follow the steps at https://t.co/EqisDMwZAT. @SpotifyCares i tried and it's still the same... moreover, my song history is always empty, so I can't find songs from previous Discover playlists :( @160485 Does restarting your computer help at all? Also, is the song history you're referring to the History tab on your Play Queue? /MT", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--2": { "original dialog id": "43d602992db76fe4d61bd1718d226e9c", "dialog index": 2, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket \ud83d\ude21" ] }, { "is_agent": true, "sentences": [ "Speed and connectivity is dependent on the mobile signal in the area as well as the number of users at a time." ] }, { "is_agent": false, "sentences": [ "@GWRHelp Well it says low users, and there's more empty seats then used..." ] }, { "is_agent": true, "sentences": [ "@310046 It could also be that mobile signal in the area is not so fast - I'll record your feedback." ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket \ud83d\ude21" ] }, { "is_agent": true, "sentences": [ "@310046 To confirm, you're on the 0815 departure from Paddington?" ] }, { "is_agent": true, "sentences": [ "Speed and connectivity is dependent on the mobile signal in the area as well as the number of users at a time." ] }, { "is_agent": false, "sentences": [ "@GWRHelp Well it says low users, and there's more empty seats then used..." ] }, { "is_agent": true, "sentences": [ "@310046 It could also be that mobile signal in the area is not so fast - I'll record your feedback." ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket \ud83d\ude21" ] }, { "is_agent": true, "sentences": [ "@310046 Thanks - Are you having trouble connecting or is it running slowly?" ] }, { "is_agent": false, "sentences": [ "Running painfully slow." ] }, { "is_agent": true, "sentences": [ "Speed and connectivity is dependent on the mobile signal in the area as well as the number of users at a time." ] }, { "is_agent": true, "sentences": [ "@310046 It could also be that mobile signal in the area is not so fast - I'll record your feedback." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the slow wifi connection.", "Agent replied that the speed of network is depend upon the mobile signal and area." ], [ "Customer is complaining about the 1st class WIFI which is slower.", "Agent states that this issue is because of the mobile signal which is not fast in the area and the feedback will be recorded." ], [ "Customer is complaining about the slowness in the train WiFi.", "Agent states that the speed depends on the mobile signal in the area and the number of users." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket \ud83d\ude21", "system response": "@310046 Hi Viccy. What service are you on please? Rach", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@GWRHelp It's awful https://t.co/no4wiu4Mwv", "system response": "@310046 To confirm, you're on the 0815 departure from Paddington? Phil.", "dialog history": " @GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket \ud83d\ude21 @310046 Hi Viccy. What service are you on please? Rach", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@GWRHelp Yup", "system response": "@310046 Thanks - Are you having trouble connecting or is it running slowly? Phil.", "dialog history": " @GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket \ud83d\ude21 @310046 Hi Viccy. What service are you on please? Rach @GWRHelp It's awful https://t.co/no4wiu4Mwv @310046 To confirm, you're on the 0815 departure from Paddington? Phil.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@GWRHelp Connected fine. Running painfully slow.", "system response": "@310046 Sorry to hear this. Speed and connectivity is dependent on the mobile signal in the area as well as the number of users at a time. Rach", "dialog history": " @GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket \ud83d\ude21 @310046 Hi Viccy. What service are you on please? Rach @GWRHelp It's awful https://t.co/no4wiu4Mwv @310046 To confirm, you're on the 0815 departure from Paddington? Phil. @GWRHelp Yup @310046 Thanks - Are you having trouble connecting or is it running slowly? Phil.", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@GWRHelp Well it says low users, and there's more empty seats then used... So just a poor show really!", "system response": "@310046 It could also be that mobile signal in the area is not so fast - I'll record your feedback. Phil.", "dialog history": " @GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket \ud83d\ude21 @310046 Hi Viccy. What service are you on please? Rach @GWRHelp It's awful https://t.co/no4wiu4Mwv @310046 To confirm, you're on the 0815 departure from Paddington? Phil. @GWRHelp Yup @310046 Thanks - Are you having trouble connecting or is it running slowly? Phil. @GWRHelp Connected fine. Running painfully slow. @310046 Sorry to hear this. Speed and connectivity is dependent on the mobile signal in the area as well as the number of users at a time. Rach", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--3": { "original dialog id": "3f6074702e2881ace14fb77005d6d542", "dialog index": 3, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right" ] }, { "is_agent": true, "sentences": [ "The funds never actually leave your account, and the charge is voided." ] }, { "is_agent": true, "sentences": [ "A member of our team will be in contact with you shortly via email or in-app support." ] }, { "is_agent": true, "sentences": [ "Please make sure your credits are selected." ] }, { "is_agent": true, "sentences": [ "You can toggle on/off your credits under the Payments tab > Apply Credits" ] } ], [ { "is_agent": false, "sentences": [ "@115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right" ] }, { "is_agent": true, "sentences": [ "That's a standard hold used to verify your payment method." ] }, { "is_agent": true, "sentences": [ "The funds never actually leave your account, and the charge is voided." ] } ], [ { "is_agent": false, "sentences": [ "@115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right" ] }, { "is_agent": true, "sentences": [ "That's a standard hold used to verify your payment method." ] }, { "is_agent": true, "sentences": [ "A member of our team will be in contact with you shortly via email or in-app support." ] }, { "is_agent": true, "sentences": [ "You can toggle on/off your credits under the Payments tab > Apply Credits" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about charged 1$ for no reason and informed to return back.", "Agent updated that they team will contact shortly via email and informed that make sure credits are selected." ], [ "The customer stating that he has been charged $1 for no reason.", "The agent confronting the customer saying that its a standard hold to verify his payment and the charge is voided." ], [ "Customer is complaining that they was charged $1 for no reason and requesting to solve this issue.", "Agent updates that a member of their team will be in contact with customer shortly via mail or in-app support." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right", "system response": "@159570 Hi there! That's a standard hold used to verify your payment method. The funds never actually leave your account, and the charge is voided.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Uber_Support They where just deducted from my account I got a notification from my bank", "system response": "@159570 Thank you for providing the info. We are looking into your account right now.", "dialog history": " @115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right @159570 Hi there! That's a standard hold used to verify your payment method. The funds never actually leave your account, and the charge is voided.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Uber_Support I haven\u2019t provided my info?", "system response": "@159570 We had your info on file. A member of our team will be in contact with you shortly via email or in-app support.", "dialog history": " @115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right @159570 Hi there! That's a standard hold used to verify your payment method. The funds never actually leave your account, and the charge is voided. @Uber_Support They where just deducted from my account I got a notification from my bank @159570 Thank you for providing the info. We are looking into your account right now.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@Uber_Support I just got another charge for an order I placed but I had $40 of credit on my account", "system response": "@159570 Sorry for the trouble! Please make sure your credits are selected. You can toggle on/off your credits under the Payments tab > Apply Credits", "dialog history": " @115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right @159570 Hi there! That's a standard hold used to verify your payment method. The funds never actually leave your account, and the charge is voided. @Uber_Support They where just deducted from my account I got a notification from my bank @159570 Thank you for providing the info. We are looking into your account right now. @Uber_Support I haven\u2019t provided my info? @159570 We had your info on file. A member of our team will be in contact with you shortly via email or in-app support.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--4": { "original dialog id": "fce3b9b97cdcf8a8422d3c33991c857f", "dialog index": 4, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@115888 when you say click the banner for 30 minutes of ad free listening." ] }, { "is_agent": false, "sentences": [ "Shouldn\u2019t I get 30 minutes of ad free listening instead of 10?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Also why does my girlfriends account go three or more songs between ads and mine usually one after being a long time premium account" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Spotify followed up by thanking me for watching the ad and then informing me that I could enjoy the next 30 minutes of ad free listening" ] }, { "is_agent": true, "sentences": [ "We'll get this passed on to our devs so they can look into it." ] } ], [ { "is_agent": false, "sentences": [ "@115888 when you say click the banner for 30 minutes of ad free listening." ] }, { "is_agent": true, "sentences": [ "We'll get this passed on to our devs so they can look into it." ] } ], [ { "is_agent": false, "sentences": [ "@115888 when you say click the banner for 30 minutes of ad free listening." ] }, { "is_agent": false, "sentences": [ "Shouldn\u2019t I get 30 minutes of ad free listening instead of 10?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Also why does my girlfriends account go three or more songs between ads and mine usually one after being a long time premium account" ] }, { "is_agent": true, "sentences": [ "Just to confirm, did you watch the video ad that grants you 30 minutes ad-free listening in full after hearing the offer?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Spotify followed up by thanking me for watching the ad and then informing me that I could enjoy the next 30 minutes of ad free listening" ] } ] ], "abstractive_summaries": [ [ "The customer says spotify followed up by thanking him for watching the ad and then informing him that he could enjoy next 30 minuted of ad free listening but he could not be able to watch ad free video.", "The agent says they passed on the issue to devs so that they can look into it." ], [ "The customer is complaining that even after clicking the banner for 30 minutes of add free listening it doesn't work at all.", "The agent told them that they will pass to their devs so that they can look into it." ], [ "Customer is complaining that when they said click the banner for 30 min of ad free listening but 30min of ad free listening instead of 10.", "Agent updated that they will pass this on to their devs so the can look into it." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115888 when you say click the banner for 30 minutes of ad free listening. Shouldn\u2019t I get 30 minutes of ad free listening instead of 10?", "system response": "@495535 Hey Travis, that doesn't sound good! Did the app crash at any point during the 30 minutes? That can cause the ad-free time to reset /MC", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SpotifyCares No it did not. Continuous listening. @SpotifyCares Also why does my girlfriends account go three or more songs between ads and mine usually one after being a long time premium account", "system response": "@495535 Thanks! Just to confirm, did you watch the video ad that grants you 30 minutes ad-free listening in full after hearing the offer? /MC", "dialog history": " @115888 when you say click the banner for 30 minutes of ad free listening. Shouldn\u2019t I get 30 minutes of ad free listening instead of 10? @495535 Hey Travis, that doesn't sound good! Did the app crash at any point during the 30 minutes? That can cause the ad-free time to reset /MC", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SpotifyCares Yes @SpotifyCares Spotify followed up by thanking me for watching the ad and then informing me that I could enjoy the next 30 minutes of ad free listening", "system response": "@495535 That's strange. We'll get this passed on to our devs so they can look into it. For now, give us a shout if you need anything else /MC", "dialog history": " @115888 when you say click the banner for 30 minutes of ad free listening. Shouldn\u2019t I get 30 minutes of ad free listening instead of 10? @495535 Hey Travis, that doesn't sound good! Did the app crash at any point during the 30 minutes? That can cause the ad-free time to reset /MC @SpotifyCares No it did not. Continuous listening. @SpotifyCares Also why does my girlfriends account go three or more songs between ads and mine usually one after being a long time premium account @495535 Thanks! Just to confirm, did you watch the video ad that grants you 30 minutes ad-free listening in full after hearing the offer? /MC", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--5": { "original dialog id": "f4469c90c8a6665a3e8cb0786d79070f", "dialog index": 5, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Have to stop using Tigo Ghana for my Internet surfing." ] }, { "is_agent": false, "sentences": [ "Shit makes my internet damn slow." ] }, { "is_agent": true, "sentences": [ "@225382 What data signal do you mostly receive on your phone?" ] }, { "is_agent": true, "sentences": [ "What type of phone do you use?" ] } ], [ { "is_agent": false, "sentences": [ "Have to stop using Tigo Ghana for my Internet surfing." ] }, { "is_agent": true, "sentences": [ "@225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you." ] }, { "is_agent": false, "sentences": [ "@AskTigogh It's H+ with a full bar signal but funny thing is, it reduces to the lowest and up in that order." ] }, { "is_agent": true, "sentences": [ "@225382 Please DM your number and the APN you have under mobile network settings." ] } ], [ { "is_agent": false, "sentences": [ "Have to stop using Tigo Ghana for my Internet surfing." ] }, { "is_agent": false, "sentences": [ "Shit makes my internet damn slow." ] }, { "is_agent": true, "sentences": [ "@225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you." ] }, { "is_agent": true, "sentences": [ "@225382 Please DM your number and the APN you have under mobile network settings." ] } ], [ { "is_agent": false, "sentences": [ "Have to stop using Tigo Ghana for my Internet surfing." ] }, { "is_agent": true, "sentences": [ "@225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you." ] }, { "is_agent": false, "sentences": [ "@AskTigogh Kumasi, in the vicinity of Manhyia Palace" ] }, { "is_agent": false, "sentences": [ "@AskTigogh It's H+ with a full bar signal but funny thing is, it reduces to the lowest and up in that order." ] }, { "is_agent": true, "sentences": [ "What type of phone do you use?" ] }, { "is_agent": false, "sentences": [ "@AskTigogh Infinix Hot 4 \ud83d\ude14" ] }, { "is_agent": true, "sentences": [ "@225382 Please DM your number and the APN you have under mobile network settings." ] } ] ], "abstractive_summaries": [ [ "The customer is complaining that his internet surfing was too slow.", "The agent asked the customer to dm his number and the apn he has under the mobile network settings." ], [ "Customer is complaining about slow network when using Tigo Ghana.", "Agent requests for the location and data signal information for further assistance." ], [ "Customer enquiring about have to stop using Tigo Ghana for his internet surfing.", "Agent request to share his location and data signal so that he will check for it and also dm his number and the APN under mobile network settings." ], [ "Customer is complaining about the slow internet connection issue and asking whether they have stopped using Tigo Ghana for internet surfing.", "Agent request to DM number and the APN which has under mobile network settings." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Have to stop using Tigo Ghana for my Internet surfing. Shit makes my internet damn slow. The most annoying part... https://t.co/IW2iwPN5ey", "system response": "@225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AskTigogh Kumasi, in the vicinity of Manhyia Palace", "system response": "@225382 What data signal do you mostly receive on your phone?", "dialog history": " Have to stop using Tigo Ghana for my Internet surfing. Shit makes my internet damn slow. The most annoying part... https://t.co/IW2iwPN5ey @225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AskTigogh It's H+ with a full bar signal but funny thing is, it reduces to the lowest and up in that order. It makes my internet surfing very miserable one \ud83d\ude14", "system response": "@225382 Too bad! What type of phone do you use?", "dialog history": " Have to stop using Tigo Ghana for my Internet surfing. Shit makes my internet damn slow. The most annoying part... https://t.co/IW2iwPN5ey @225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you. @AskTigogh Kumasi, in the vicinity of Manhyia Palace @225382 What data signal do you mostly receive on your phone?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AskTigogh Infinix Hot 4 \ud83d\ude14", "system response": "@225382 For how long have you had this challenge?", "dialog history": " Have to stop using Tigo Ghana for my Internet surfing. Shit makes my internet damn slow. The most annoying part... https://t.co/IW2iwPN5ey @225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you. @AskTigogh Kumasi, in the vicinity of Manhyia Palace @225382 What data signal do you mostly receive on your phone? @AskTigogh It's H+ with a full bar signal but funny thing is, it reduces to the lowest and up in that order. It makes my internet surfing very miserable one \ud83d\ude14 @225382 Too bad! What type of phone do you use?", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@AskTigogh It's been happening for Lord knows when...can't recall \ud83d\ude14", "system response": "@225382 Please DM your number and the APN you have under mobile network settings. https://t.co/c7wjjVMcHD", "dialog history": " Have to stop using Tigo Ghana for my Internet surfing. Shit makes my internet damn slow. The most annoying part... https://t.co/IW2iwPN5ey @225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you. @AskTigogh Kumasi, in the vicinity of Manhyia Palace @225382 What data signal do you mostly receive on your phone? @AskTigogh It's H+ with a full bar signal but funny thing is, it reduces to the lowest and up in that order. It makes my internet surfing very miserable one \ud83d\ude14 @225382 Too bad! What type of phone do you use? @AskTigogh Infinix Hot 4 \ud83d\ude14 @225382 For how long have you had this challenge?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--6": { "original dialog id": "3c90c45d4a2bf5a3478ca64cef4a7ba1", "dialog index": 6, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@44334 @XboxSupport I can\u2019t seem to be able to get onto titanfall 2 multiplayer." ] }, { "is_agent": false, "sentences": [ "It\u2019s telling me my account isn\u2019t permitted to play online." ] }, { "is_agent": false, "sentences": [ "I\u2019ve tested other games and they work but TF2 still won\u2019t budge." ] }, { "is_agent": true, "sentences": [ "@642699 Hey there, can you please DM us with a full description of the issue you 1 ^XS" ] }, { "is_agent": true, "sentences": [ "@642699 Are you able to provide us with your Gamertag so we can take a look?" ] } ], [ { "is_agent": false, "sentences": [ "@44334 @XboxSupport I can\u2019t seem to be able to get onto titanfall 2 multiplayer." ] }, { "is_agent": true, "sentences": [ "@642699 Hey there, can you please DM us with a full description of the issue you 1 ^XS" ] }, { "is_agent": false, "sentences": [ "@XboxSupport Dm sent along with screenshot" ] }, { "is_agent": false, "sentences": [ "@XboxSupport I logged out of my account and the game popped up saying it needed an update." ] }, { "is_agent": false, "sentences": [ "Anyway after installing and signing back in I can get onto multiplayer now." ] } ], [ { "is_agent": false, "sentences": [ "@44334 @XboxSupport I can\u2019t seem to be able to get onto titanfall 2 multiplayer." ] }, { "is_agent": false, "sentences": [ "It\u2019s telling me my account isn\u2019t permitted to play online." ] }, { "is_agent": true, "sentences": [ "@642699 are having along with your Gamertag?" ] }, { "is_agent": true, "sentences": [ "Please include verbatims of any error you are seeing." ] }, { "is_agent": true, "sentences": [ "@642699 Are you able to provide us with your Gamertag so we can take a look?" ] }, { "is_agent": false, "sentences": [ "Anyway after installing and signing back in I can get onto multiplayer now." ] }, { "is_agent": true, "sentences": [ "@642699 Happy to hear that!" ] } ] ], "abstractive_summaries": [ [ "The customer says that he is unable to get onto titanfall 2 multiplayer, its telling that his account isn't permitted to play online and adds that he had tested other games and they work but TF2 still won't budge.", "The agent asks to DM the full description of the issue and asks to provide them the Gamertag so that they can assist further on the issue." ], [ "Customer is saying that it is unable to log in and get on to titanfall 2 multiplayer.", "Agent updated to include verbatims of any error and asked to DM the screenshot." ], [ "Customer complaining that he cant able to get onto titan fall 2 multiplayer and his account isn't permitted to play online.", "Agent is asking to provide game tag so they can took a look." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@44334 @XboxSupport I can\u2019t seem to be able to get onto titanfall 2 multiplayer. It\u2019s telling me my account isn\u2019t permitted to play online. I\u2019ve tested other games and they work but TF2 still won\u2019t budge.", "system response": "@642699 Hey there, can you please DM us with a full description of the issue you 1 ^XS @642699 are having along with your Gamertag? Please include verbatims of any error you are seeing. 2 ^XS", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@XboxSupport Dm sent along with screenshot", "system response": "@642699 Are you able to provide us with your Gamertag so we can take a look? ^XS", "dialog history": " @44334 @XboxSupport I can\u2019t seem to be able to get onto titanfall 2 multiplayer. It\u2019s telling me my account isn\u2019t permitted to play online. I\u2019ve tested other games and they work but TF2 still won\u2019t budge. @642699 Hey there, can you please DM us with a full description of the issue you 1 ^XS @642699 are having along with your Gamertag? Please include verbatims of any error you are seeing. 2 ^XS", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@XboxSupport Goldendemon89 @XboxSupport I logged out of my account and the game popped up saying it needed an update. I have my updates set to auto though so it should already have been done. Anyway after installing and signing back in I can get onto multiplayer now.", "system response": "@642699 Happy to hear that! It may be that the update just not registered for your console. Do let us know if you have more issues with the game. ^JL", "dialog history": " @44334 @XboxSupport I can\u2019t seem to be able to get onto titanfall 2 multiplayer. It\u2019s telling me my account isn\u2019t permitted to play online. I\u2019ve tested other games and they work but TF2 still won\u2019t budge. @642699 Hey there, can you please DM us with a full description of the issue you 1 ^XS @642699 are having along with your Gamertag? Please include verbatims of any error you are seeing. 2 ^XS @XboxSupport Dm sent along with screenshot @642699 Are you able to provide us with your Gamertag so we can take a look? ^XS", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--7": { "original dialog id": "7b91cec5105adf2fefbca0256ffc475d", "dialog index": 7, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "I\u2019ve had my iPhoneX since Thursday and still don\u2019t have all my apps loaded." ] }, { "is_agent": false, "sentences": [ "@AppleSupport When I first restored from back up the majority of them were stuck in \u201cloading\u201d or \u201cwaiting\u201d I tried deleting and reinstalling, but nothing gets past the \u201cloading\u201d phase." ] }, { "is_agent": true, "sentences": [ "If you stop the downloads and only download one at a time, do the apps download successfully?" ] }, { "is_agent": true, "sentences": [ "Let's connect is DM." ] } ], [ { "is_agent": false, "sentences": [ "I\u2019ve had my iPhoneX since Thursday and still don\u2019t have all my apps loaded." ] }, { "is_agent": false, "sentences": [ "@AppleSupport When I first restored from back up the majority of them were stuck in \u201cloading\u201d or \u201cwaiting\u201d I tried deleting and reinstalling, but nothing gets past the \u201cloading\u201d phase." ] }, { "is_agent": true, "sentences": [ "@795102 Are you connected to a know good Wi-Fi network or using cellular data?" ] }, { "is_agent": false, "sentences": [ "@AppleSupport I have tried both individually and together." ] }, { "is_agent": true, "sentences": [ "We'd like to gather some additional details." ] } ], [ { "is_agent": false, "sentences": [ "I\u2019ve had my iPhoneX since Thursday and still don\u2019t have all my apps loaded." ] }, { "is_agent": true, "sentences": [ "Can you tell us what happens when you try to download your apps?" ] }, { "is_agent": false, "sentences": [ "@AppleSupport When I first restored from back up the majority of them were stuck in \u201cloading\u201d or \u201cwaiting\u201d I tried deleting and reinstalling, but nothing gets past the \u201cloading\u201d phase." ] }, { "is_agent": true, "sentences": [ "@795102 Please tell us which version of iOS you have installed on your iPhone X." ] }, { "is_agent": true, "sentences": [ "Let's connect is DM." ] } ] ], "abstractive_summaries": [ [ "Customer is facing an issue with apps getting loaded on his iPhoneX.", "Agent request customer to get connect in DM." ], [ "Customer is complaining about the iPhone X as he is not able to download the apps.", "Agent ask about the version of iOS and told to DM to know about some extra details." ], [ "The customer says that he had his iPhoneX since Thursday and still don't have all his apps loaded and adds that when he first restored from back up the majority of them were stuck in, he tried deleting and reinstalling but nothing worked.", "The agent asks to explain what happens when the customer tries to download the apps, which version of iOS have been installed in the phone and then asks to connect via DM to assist further on the issue." ] ] } }, "log": [ { "turn id": 1, "user utterance": "I\u2019ve had my iPhoneX since Thursday and still don\u2019t have all my apps loaded. What gives, @AppleSupport?", "system response": "@795102 We know everyone is excited to get their iPhone X and start enjoying it. Let\u2019s work together to get your apps installed on the iPhone. Can you tell us what happens when you try to download your apps?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport When I first restored from back up the majority of them were stuck in \u201cloading\u201d or \u201cwaiting\u201d I tried deleting and reinstalling, but nothing gets past the \u201cloading\u201d phase.", "system response": "@795102 Got it. If you stop the downloads and only download one at a time, do the apps download successfully?", "dialog history": " I\u2019ve had my iPhoneX since Thursday and still don\u2019t have all my apps loaded. What gives, @AppleSupport? @795102 We know everyone is excited to get their iPhone X and start enjoying it. Let\u2019s work together to get your apps installed on the iPhone. Can you tell us what happens when you try to download your apps?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport They do not. I\u2019ve tried that.", "system response": "@795102 Are you connected to a know good Wi-Fi network or using cellular data?", "dialog history": " I\u2019ve had my iPhoneX since Thursday and still don\u2019t have all my apps loaded. What gives, @AppleSupport? @795102 We know everyone is excited to get their iPhone X and start enjoying it. Let\u2019s work together to get your apps installed on the iPhone. Can you tell us what happens when you try to download your apps? @AppleSupport When I first restored from back up the majority of them were stuck in \u201cloading\u201d or \u201cwaiting\u201d I tried deleting and reinstalling, but nothing gets past the \u201cloading\u201d phase. @795102 Got it. If you stop the downloads and only download one at a time, do the apps download successfully?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AppleSupport I have tried both individually and together.", "system response": "@795102 Please tell us which version of iOS you have installed on your iPhone X. You'll see this in Settings > General > About.", "dialog history": " I\u2019ve had my iPhoneX since Thursday and still don\u2019t have all my apps loaded. What gives, @AppleSupport? @795102 We know everyone is excited to get their iPhone X and start enjoying it. Let\u2019s work together to get your apps installed on the iPhone. Can you tell us what happens when you try to download your apps? @AppleSupport When I first restored from back up the majority of them were stuck in \u201cloading\u201d or \u201cwaiting\u201d I tried deleting and reinstalling, but nothing gets past the \u201cloading\u201d phase. @795102 Got it. If you stop the downloads and only download one at a time, do the apps download successfully? @AppleSupport They do not. I\u2019ve tried that. @795102 Are you connected to a know good Wi-Fi network or using cellular data?", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@AppleSupport 11.1.2", "system response": "@795102 Thanks for confirming this. We'd like to gather some additional details. Let's connect is DM. https://t.co/GDrqU22YpT", "dialog history": " I\u2019ve had my iPhoneX since Thursday and still don\u2019t have all my apps loaded. What gives, @AppleSupport? @795102 We know everyone is excited to get their iPhone X and start enjoying it. Let\u2019s work together to get your apps installed on the iPhone. Can you tell us what happens when you try to download your apps? @AppleSupport When I first restored from back up the majority of them were stuck in \u201cloading\u201d or \u201cwaiting\u201d I tried deleting and reinstalling, but nothing gets past the \u201cloading\u201d phase. @795102 Got it. If you stop the downloads and only download one at a time, do the apps download successfully? @AppleSupport They do not. I\u2019ve tried that. @795102 Are you connected to a know good Wi-Fi network or using cellular data? @AppleSupport I have tried both individually and together. @795102 Please tell us which version of iOS you have installed on your iPhone X. You'll see this in Settings > General > About.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--8": { "original dialog id": "a399722e6dfd80ea892d8e63c559be66", "dialog index": 8, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@115888 why does Spotify close and not play in the background like other music apps ?" ] }, { "is_agent": true, "sentences": [ "@582650 Just to check, does it stop when you lock your screen, hit the home button, or both?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Nope the only thing that occurs is when I close the tab .." ] }, { "is_agent": true, "sentences": [ "@582650 Can you DM us your account's username or email address?" ] } ], [ { "is_agent": false, "sentences": [ "@115888 why does Spotify close and not play in the background like other music apps ?" ] }, { "is_agent": true, "sentences": [ "What device, operating system, and Spotify version are you on?" ] }, { "is_agent": true, "sentences": [ "Does logging out > restarting your device > logging back in help?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Nope the only thing that occurs is when I close the tab .." ] }, { "is_agent": true, "sentences": [ "@582650 Can you DM us your account's username or email address?" ] } ], [ { "is_agent": false, "sentences": [ "@115888 why does Spotify close and not play in the background like other music apps ?" ] }, { "is_agent": true, "sentences": [ "What device, operating system, and Spotify version are you on?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Nope the only thing that occurs is when I close the tab .." ] }, { "is_agent": true, "sentences": [ "@582650 Can you DM us your account's username or email address?" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about Spotifycares not been played in background like other music apps.", "Agent updated the customer to restart the device and log back if then also issue not resolved please DM the account's username and email address." ], [ "The customer is asking why the spotify is getting closed and not playing in the background like other music apps when he closes the tab.", "The agent is asking for device info, spotify version and OS info and asks to DM customer's account's username or email address." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115888 why does Spotify close and not play in the background like other music apps ?", "system response": "@582650 Hey Ethan, that shouldn't be happening. What device, operating system, and Spotify version are you on? We'll see what we can suggest /AY", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SpotifyCares Galaxy s7 edge", "system response": "@582650 1: Thanks. Does logging out > restarting your device > logging back in help? It'd be great too if you could send us the exact... @582650 2: Android and Spotify versions this is happening on. We'll be on the lookout for your response /AY", "dialog history": " @115888 why does Spotify close and not play in the background like other music apps ? @582650 Hey Ethan, that shouldn't be happening. What device, operating system, and Spotify version are you on? We'll see what we can suggest /AY", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SpotifyCares Android version 7.0\nSpotify version: 8.4.25.771 @SpotifyCares This doesn't help, no", "system response": "@582650 Just to check, does it stop when you lock your screen, hit the home button, or both? Also, do you get lock-screen controls? /MU", "dialog history": " @115888 why does Spotify close and not play in the background like other music apps ? @582650 Hey Ethan, that shouldn't be happening. What device, operating system, and Spotify version are you on? We'll see what we can suggest /AY @SpotifyCares Galaxy s7 edge @582650 1: Thanks. Does logging out > restarting your device > logging back in help? It'd be great too if you could send us the exact... @582650 2: Android and Spotify versions this is happening on. We'll be on the lookout for your response /AY", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@SpotifyCares Nope the only thing that occurs is when I close the tab .. @SpotifyCares I do get lock screen controls", "system response": "@582650 Can you DM us your account's username or email address? We'll check things backstage /MU https://t.co/ldFdZRiNAt", "dialog history": " @115888 why does Spotify close and not play in the background like other music apps ? @582650 Hey Ethan, that shouldn't be happening. What device, operating system, and Spotify version are you on? We'll see what we can suggest /AY @SpotifyCares Galaxy s7 edge @582650 1: Thanks. Does logging out > restarting your device > logging back in help? It'd be great too if you could send us the exact... @582650 2: Android and Spotify versions this is happening on. We'll be on the lookout for your response /AY @SpotifyCares Android version 7.0\nSpotify version: 8.4.25.771 @SpotifyCares This doesn't help, no @582650 Just to check, does it stop when you lock your screen, hit the home button, or both? Also, do you get lock-screen controls? /MU", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--9": { "original dialog id": "90b0d02d4e245c3570ef2bbb4ea68f04", "dialog index": 9, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AskPlayStation I need help with call of duty word war 2 pre download" ] }, { "is_agent": true, "sentences": [ "Please provide us more details of the issue that you are having." ] }, { "is_agent": true, "sentences": [ "@706235 Make sure the automatic download feature it's activated, The preload will start automatically you can't force this option" ] }, { "is_agent": false, "sentences": [ "@AskPlayStation the problem is okay now my dad helped me" ] } ], [ { "is_agent": false, "sentences": [ "@AskPlayStation I need help with call of duty word war 2 pre download" ] }, { "is_agent": false, "sentences": [ "@AskPlayStation So i prerecord call of duty word war 2 and it wont let me pre-download it" ] }, { "is_agent": true, "sentences": [ "Usually the pre-download of the games start one or 2 days before the official release date." ] }, { "is_agent": true, "sentences": [ "@706235 Make sure the automatic download feature it's activated, The preload will start automatically you can't force this option" ] } ] ], "abstractive_summaries": [ [ "Customer is asking for a help to pre download the call of duty word war 2 game.", "Agent apologised for the inconvenience and asked about the error message or error code. Agent also informed that usually pre downloaded games start one or two days before the official release date." ], [ "Customer is asking help with call of duty world war 2 where it won't let them to pre-download it.", "Agent updates to make sure the automatic download feature is activated and tells that the preload will start automatically where this option can't be forced." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AskPlayStation I need help with call of duty word war 2 pre download", "system response": "@706235 Hi there. Please provide us more details of the issue that you are having.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AskPlayStation So i prerecord call of duty word war 2 and it wont let me pre-download it", "system response": "@706235 Hi there, Sorry to hear about the inconveniences, Are you getting an error message or an error code? Let us know more details!", "dialog history": " @AskPlayStation I need help with call of duty word war 2 pre download @706235 Hi there. Please provide us more details of the issue that you are having.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AskPlayStation No it has no option to pre-download @AskPlayStation could you please help i bought the game @AskPlayStation hello can you please help me the game comes out in a few days", "system response": "@706235 Hi there. Usually the pre-download of the games start one or 2 days before the official release date.", "dialog history": " @AskPlayStation I need help with call of duty word war 2 pre download @706235 Hi there. Please provide us more details of the issue that you are having. @AskPlayStation So i prerecord call of duty word war 2 and it wont let me pre-download it @706235 Hi there, Sorry to hear about the inconveniences, Are you getting an error message or an error code? Let us know more details!", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AskPlayStation The ps store says you pre download and other people have predownload it", "system response": "@706235 Make sure the automatic download feature it's activated, The preload will start automatically you can't force this option", "dialog history": " @AskPlayStation I need help with call of duty word war 2 pre download @706235 Hi there. Please provide us more details of the issue that you are having. @AskPlayStation So i prerecord call of duty word war 2 and it wont let me pre-download it @706235 Hi there, Sorry to hear about the inconveniences, Are you getting an error message or an error code? Let us know more details! @AskPlayStation No it has no option to pre-download @AskPlayStation could you please help i bought the game @AskPlayStation hello can you please help me the game comes out in a few days @706235 Hi there. Usually the pre-download of the games start one or 2 days before the official release date.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--10": { "original dialog id": "754001220efea32f6e008cac23aa58dc", "dialog index": 10, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "My Kinect won't turn on my #XboxOneX console." ] }, { "is_agent": false, "sentences": [ "The Kinect works in all things except to turn on the console (it goes dark when the console turns off)" ] }, { "is_agent": false, "sentences": [ "Keep in mind it is connected using the Kinect adapter to the XboxOneX." ] }, { "is_agent": true, "sentences": [ "One thing that would be worth trying is unplugging the Kinect adapter then factory resetting the console keeping your games and apps: https://t.co/K9uQAXyBv8 ." ] }, { "is_agent": true, "sentences": [ "@143699 Let's have you try reaching out to chat: https://t.co/aWWrMN54Vu support as they will be better equipped to assist you further." ] } ], [ { "is_agent": false, "sentences": [ "My Kinect won't turn on my #XboxOneX console." ] }, { "is_agent": false, "sentences": [ "The Kinect works in all things except to turn on the console (it goes dark when the console turns off)" ] }, { "is_agent": false, "sentences": [ "Keep in mind it is connected using the Kinect adapter to the XboxOneX." ] }, { "is_agent": true, "sentences": [ "When you went through the reset steps did you unplug the whole adapter or just the Kinect from the adapter?" ] }, { "is_agent": true, "sentences": [ "@143699 Hey there, what happens if you use the Cortana commands instead of the Xbox commands?" ] } ], [ { "is_agent": false, "sentences": [ "My Kinect won't turn on my #XboxOneX console." ] }, { "is_agent": false, "sentences": [ "It works properly for all other functions... https://t.co/8bCK3yKiqy" ] }, { "is_agent": true, "sentences": [ "For this let's start with this page: https://t.co/fWysyqMo1f ." ] }, { "is_agent": true, "sentences": [ "@143699 Let's have you try reaching out to chat: https://t.co/aWWrMN54Vu support as they will be better equipped to assist you further." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the kinect adaptor.", "Agent asks to reach out through chat and support for better equipped to assist further." ], [ "Customer has a complain regarding kinect adapter which turns off when console turns off. It works for all other functions except console.", "Agent updated that the issue sounds odd and asked to reset the whole thing. Further asked to switched with cortana commands instead of the Xbox commands." ], [ "The customer says that his Kinect isn't working on his XboxOneX and says that it works properly for all other functions.", "The agent shares a link of a page to help resolving the issue and asks to try reaching out to chat via provided link as they will be better equipped to assist further on the issue." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy", "system response": "@143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@XboxSupport I read that page, didn't really help. The Kinect works in all things except to turn on the console (it goes dark when the console turns off)", "system response": "@143699 Got it. What happens after you try to reset it with these steps: https://t.co/rjx0Sp33Op ? If still nothing let's toggle the setting off. Then power cycle: https://t.co/QENEhDs7tB and toggle back on and try. ^IS", "dialog history": " @XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy @143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@XboxSupport That didn't work either. Keep in mind it is connected using the Kinect adapter to the XboxOneX. I did not have the problem with the ol Xbone", "system response": "@143699 For sure. Definitely odd. When you went through the reset steps did you unplug the whole adapter or just the Kinect from the adapter? ^IS", "dialog history": " @XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy @143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS @XboxSupport I read that page, didn't really help. The Kinect works in all things except to turn on the console (it goes dark when the console turns off) @143699 Got it. What happens after you try to reset it with these steps: https://t.co/rjx0Sp33Op ? If still nothing let's toggle the setting off. Then power cycle: https://t.co/QENEhDs7tB and toggle back on and try. ^IS", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@XboxSupport Whole thing.", "system response": "@143699 Got it. Definitely odd. One thing that would be worth trying is unplugging the Kinect adapter then factory resetting the console keeping your games and apps: https://t.co/K9uQAXyBv8 . Keep us in the loop. ^IS", "dialog history": " @XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy @143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS @XboxSupport I read that page, didn't really help. The Kinect works in all things except to turn on the console (it goes dark when the console turns off) @143699 Got it. What happens after you try to reset it with these steps: https://t.co/rjx0Sp33Op ? If still nothing let's toggle the setting off. Then power cycle: https://t.co/QENEhDs7tB and toggle back on and try. ^IS @XboxSupport That didn't work either. Keep in mind it is connected using the Kinect adapter to the XboxOneX. I did not have the problem with the ol Xbone @143699 For sure. Definitely odd. When you went through the reset steps did you unplug the whole adapter or just the Kinect from the adapter? ^IS", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@XboxSupport One other thing: The Kinect actually powers down when the console turns off - it didn't do that with my old Xbox.", "system response": "@143699 Hmm. To be sure previously did you have the Xbox One or the Xbox One? Definitely sounding odd. ^IS", "dialog history": " @XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy @143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS @XboxSupport I read that page, didn't really help. The Kinect works in all things except to turn on the console (it goes dark when the console turns off) @143699 Got it. What happens after you try to reset it with these steps: https://t.co/rjx0Sp33Op ? If still nothing let's toggle the setting off. Then power cycle: https://t.co/QENEhDs7tB and toggle back on and try. ^IS @XboxSupport That didn't work either. Keep in mind it is connected using the Kinect adapter to the XboxOneX. I did not have the problem with the ol Xbone @143699 For sure. Definitely odd. When you went through the reset steps did you unplug the whole adapter or just the Kinect from the adapter? ^IS @XboxSupport Whole thing. @143699 Got it. Definitely odd. One thing that would be worth trying is unplugging the Kinect adapter then factory resetting the console keeping your games and apps: https://t.co/K9uQAXyBv8 . Keep us in the loop. ^IS", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "@XboxSupport I had an original Xbox One. Just upgraded to Xbox One X. Everything worked fine on old box (and still does when I plug it in there)", "system response": "@143699 Thanks for that info. Do you currently have the console set to Energy saving mode: https://t.co/iipXerPMMD or instant on mode? ^JA", "dialog history": " @XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy @143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS @XboxSupport I read that page, didn't really help. The Kinect works in all things except to turn on the console (it goes dark when the console turns off) @143699 Got it. What happens after you try to reset it with these steps: https://t.co/rjx0Sp33Op ? If still nothing let's toggle the setting off. Then power cycle: https://t.co/QENEhDs7tB and toggle back on and try. ^IS @XboxSupport That didn't work either. Keep in mind it is connected using the Kinect adapter to the XboxOneX. I did not have the problem with the ol Xbone @143699 For sure. Definitely odd. When you went through the reset steps did you unplug the whole adapter or just the Kinect from the adapter? ^IS @XboxSupport Whole thing. @143699 Got it. Definitely odd. One thing that would be worth trying is unplugging the Kinect adapter then factory resetting the console keeping your games and apps: https://t.co/K9uQAXyBv8 . Keep us in the loop. ^IS @XboxSupport One other thing: The Kinect actually powers down when the console turns off - it didn't do that with my old Xbox. @143699 Hmm. To be sure previously did you have the Xbox One or the Xbox One? Definitely sounding odd. ^IS", "original user side information": {}, "original system side information": {} }, { "turn id": 7, "user utterance": "@XboxSupport It is set to instant on. @XboxSupport Here are the current settings. https://t.co/kr4tMKHXcc", "system response": "@143699 Hey there, what happens if you use the Cortana commands instead of the Xbox commands? https://t.co/UROdT6kHAa ^XS", "dialog history": " @XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy @143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS @XboxSupport I read that page, didn't really help. The Kinect works in all things except to turn on the console (it goes dark when the console turns off) @143699 Got it. What happens after you try to reset it with these steps: https://t.co/rjx0Sp33Op ? If still nothing let's toggle the setting off. Then power cycle: https://t.co/QENEhDs7tB and toggle back on and try. ^IS @XboxSupport That didn't work either. Keep in mind it is connected using the Kinect adapter to the XboxOneX. I did not have the problem with the ol Xbone @143699 For sure. Definitely odd. When you went through the reset steps did you unplug the whole adapter or just the Kinect from the adapter? ^IS @XboxSupport Whole thing. @143699 Got it. Definitely odd. One thing that would be worth trying is unplugging the Kinect adapter then factory resetting the console keeping your games and apps: https://t.co/K9uQAXyBv8 . Keep us in the loop. ^IS @XboxSupport One other thing: The Kinect actually powers down when the console turns off - it didn't do that with my old Xbox. @143699 Hmm. To be sure previously did you have the Xbox One or the Xbox One? Definitely sounding odd. ^IS @XboxSupport I had an original Xbox One. Just upgraded to Xbox One X. Everything worked fine on old box (and still does when I plug it in there) @143699 Thanks for that info. Do you currently have the console set to Energy saving mode: https://t.co/iipXerPMMD or instant on mode? ^JA", "original user side information": {}, "original system side information": {} }, { "turn id": 8, "user utterance": "@XboxSupport It doesn't seem to matter. The Kinect powers down when the console sleeps, hence it doesn't have power to turn the box on.", "system response": "@143699 Let's have you try reaching out to chat: https://t.co/aWWrMN54Vu support as they will be better equipped to assist you further.", "dialog history": " @XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy @143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS @XboxSupport I read that page, didn't really help. The Kinect works in all things except to turn on the console (it goes dark when the console turns off) @143699 Got it. What happens after you try to reset it with these steps: https://t.co/rjx0Sp33Op ? If still nothing let's toggle the setting off. Then power cycle: https://t.co/QENEhDs7tB and toggle back on and try. ^IS @XboxSupport That didn't work either. Keep in mind it is connected using the Kinect adapter to the XboxOneX. I did not have the problem with the ol Xbone @143699 For sure. Definitely odd. When you went through the reset steps did you unplug the whole adapter or just the Kinect from the adapter? ^IS @XboxSupport Whole thing. @143699 Got it. Definitely odd. One thing that would be worth trying is unplugging the Kinect adapter then factory resetting the console keeping your games and apps: https://t.co/K9uQAXyBv8 . Keep us in the loop. ^IS @XboxSupport One other thing: The Kinect actually powers down when the console turns off - it didn't do that with my old Xbox. @143699 Hmm. To be sure previously did you have the Xbox One or the Xbox One? Definitely sounding odd. ^IS @XboxSupport I had an original Xbox One. Just upgraded to Xbox One X. Everything worked fine on old box (and still does when I plug it in there) @143699 Thanks for that info. Do you currently have the console set to Energy saving mode: https://t.co/iipXerPMMD or instant on mode? ^JA @XboxSupport It is set to instant on. @XboxSupport Here are the current settings. https://t.co/kr4tMKHXcc @143699 Hey there, what happens if you use the Cortana commands instead of the Xbox commands? https://t.co/UROdT6kHAa ^XS", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--11": { "original dialog id": "a945dec38c5235eeef9d10cf75f1f46c", "dialog index": 11, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@127908 @AskTigogh hi guys, please cydm" ] }, { "is_agent": false, "sentences": [ "@AskTigogh Anyway, if you could tell me which countries have roaming services, that would be fine too" ] }, { "is_agent": true, "sentences": [ "@573230 We have responded to your DM." ] } ] ], "abstractive_summaries": [ [ "Customer is informing that he has some questions regarding the service which have send through DM.", "Agent asked about the simultaneous equation and informed the customer that they have replied to the DM." ], [ "The customer is asking about which countries have roaming services.", "The agent told that they have responded to their query." ], [ "Customer said that thier problem have not yet been resolved and also asks which countries have roaming services.", "Agent replied that they have responded to thier DM." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@127908 @AskTigogh hi guys, please cydm", "system response": "@573230 What's up SimultaneousEquation?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AskTigogh Well I had some questions so I sent it to your dm", "system response": "@573230 Alright.", "dialog history": " @127908 @AskTigogh hi guys, please cydm @573230 What's up SimultaneousEquation?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AskTigogh Thank you", "system response": "@573230 You're welcome.", "dialog history": " @127908 @AskTigogh hi guys, please cydm @573230 What's up SimultaneousEquation? @AskTigogh Well I had some questions so I sent it to your dm @573230 Alright.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AskTigogh My issue hasn\u2019t been resolved yet though", "system response": "@573230 Oops! Did you use this same handle(@573230)?", "dialog history": " @127908 @AskTigogh hi guys, please cydm @573230 What's up SimultaneousEquation? @AskTigogh Well I had some questions so I sent it to your dm @573230 Alright. @AskTigogh Thank you @573230 You're welcome.", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@AskTigogh Yes I did @AskTigogh Anyway, if you could tell me which countries have roaming services, that would be fine too", "system response": "@573230 We have responded to your DM.", "dialog history": " @127908 @AskTigogh hi guys, please cydm @573230 What's up SimultaneousEquation? @AskTigogh Well I had some questions so I sent it to your dm @573230 Alright. @AskTigogh Thank you @573230 You're welcome. @AskTigogh My issue hasn\u2019t been resolved yet though @573230 Oops! Did you use this same handle(@573230)?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--12": { "original dialog id": "48b916213e74d9cb794109372180a945", "dialog index": 12, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@Delta I\u2019ve been trying to contact Delta about changing my reservation." ] }, { "is_agent": true, "sentences": [ "Could you provide your confirmation number via DM so I can assist?" ] } ], [ { "is_agent": false, "sentences": [ "@Delta I\u2019ve been trying to contact Delta about changing my reservation." ] }, { "is_agent": true, "sentences": [ "Could you provide your confirmation number via DM so I can assist?" ] }, { "is_agent": false, "sentences": [ "@Delta The one issue is that I didn\u2019t receive confirmation of the cancellation or the return of my miles or money to my account." ] }, { "is_agent": true, "sentences": [ "Please allow up to 3-5 business days for the miles to be returned to your account." ] } ] ], "abstractive_summaries": [ [ "The customer is looking to contact delta to change their reservation.", "The agent asked them to provide the confirmation number via dm so that they can assist." ], [ "Customer is complaining that they are trying to contact Delta about changing their reservation but no response and also complaints that they didn't receive return of miles to their account.", "Agent updates to provide their confirmation number via DM so that they can assist and also updates to wait 3-5 business days for the miles to return to their account." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@Delta I\u2019ve been trying to contact Delta about changing my reservation. They keep saying they\u2019ll call me & I won\u2019t lose my place in line. Now it\u2019s past the window to change the res w out a fee. Still haven\u2019t gotten through to anyone.", "system response": "@769085 Oh no! So sorry for that. Could you provide your confirmation number via DM so I can assist? *TDL https://t.co/6iDGBJAc2m", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Delta What is DM?", "system response": "@769085 Direct Message. *TDL", "dialog history": " @Delta I\u2019ve been trying to contact Delta about changing my reservation. They keep saying they\u2019ll call me & I won\u2019t lose my place in line. Now it\u2019s past the window to change the res w out a fee. Still haven\u2019t gotten through to anyone. @769085 Oh no! So sorry for that. Could you provide your confirmation number via DM so I can assist? *TDL https://t.co/6iDGBJAc2m", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Delta I just sent it @Delta Thank you, that was excellent resolution, glad I sent that tweet just in time while I still had a window to change the itinerary without a fee.", "system response": "@769085 We are happy to have been able to help! Have a great day! *TBW", "dialog history": " @Delta I\u2019ve been trying to contact Delta about changing my reservation. They keep saying they\u2019ll call me & I won\u2019t lose my place in line. Now it\u2019s past the window to change the res w out a fee. Still haven\u2019t gotten through to anyone. @769085 Oh no! So sorry for that. Could you provide your confirmation number via DM so I can assist? *TDL https://t.co/6iDGBJAc2m @Delta What is DM? @769085 Direct Message. *TDL", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@Delta The one issue is that I didn\u2019t receive confirmation of the cancellation or the return of my miles or money to my account.", "system response": "@769085 Good Morning Daniel. I see where the redeposit was requested yesterday. Please allow up to 3-5 business days for the miles to be returned to your account. *HPF", "dialog history": " @Delta I\u2019ve been trying to contact Delta about changing my reservation. They keep saying they\u2019ll call me & I won\u2019t lose my place in line. Now it\u2019s past the window to change the res w out a fee. Still haven\u2019t gotten through to anyone. @769085 Oh no! So sorry for that. Could you provide your confirmation number via DM so I can assist? *TDL https://t.co/6iDGBJAc2m @Delta What is DM? @769085 Direct Message. *TDL @Delta I just sent it @Delta Thank you, that was excellent resolution, glad I sent that tweet just in time while I still had a window to change the itinerary without a fee. @769085 We are happy to have been able to help! Have a great day! *TBW", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--13": { "original dialog id": "afbacb06e9e20a7b3cb84575a64d28c3", "dialog index": 13, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@VerizonSupport And we're talking a maximum of 2 weeks now where this doesn't happen." ] }, { "is_agent": false, "sentences": [ "Give the error code to your engineers and look into it." ] }, { "is_agent": true, "sentences": [ "@554626 Is the password saved in the device?" ] }, { "is_agent": true, "sentences": [ "@554626 Please have him manually type the password in and not use the information saved in the application." ] } ], [ { "is_agent": false, "sentences": [ "@VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk?" ] }, { "is_agent": false, "sentences": [ "Idk his security question answers & it keeps forgetting my computer." ] }, { "is_agent": false, "sentences": [ "@VerizonSupport And we're talking a maximum of 2 weeks now where this doesn't happen." ] }, { "is_agent": true, "sentences": [ "@554626 That message will appear when the account information cannot be verified." ] }, { "is_agent": true, "sentences": [ "@554626 Please have him manually type the password in and not use the information saved in the application." ] } ], [ { "is_agent": false, "sentences": [ "@VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk?" ] }, { "is_agent": true, "sentences": [ "@554626 It could be that there have been to many failed attempts to sign in with the correct info." ] }, { "is_agent": true, "sentences": [ "@554626 That message will appear when the account information cannot be verified." ] }, { "is_agent": false, "sentences": [ "@VerizonSupport Every time it makes him create a new pw after this happens." ] }, { "is_agent": true, "sentences": [ "@554626 Please have him manually type the password in and not use the information saved in the application." ] } ] ], "abstractive_summaries": [ [ "Customer gets error frequently while logging into the app.", "Agents informs customer to type password manually and not to use saved information in application." ], [ "Customer is complaining that every time he needs to set a new password whenever he log into the app and asked to resolve the error from engineers.", "Agent has apologised for the inconvenience and confirmed whether the password is saved in the device or not. Agent updated to save the password manually." ], [ "Customer is complaining for getting an error when trying to use the saved sign in information to login into his account.", "Agent states that the error is due to the too may failed attempts with the sign in information and suggests to type it manually." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk? My dad has to spend hrs on phone to fix https://t.co/aBQrYWAUuO", "system response": "@554626 We do apologize for the inconvenience. Are you able to log into https://t.co/gkmHFnzJtb?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VerizonSupport No, he has to. Idk his security question answers & it keeps forgetting my computer. I want to know why this error keeps happening. @VerizonSupport And we're talking a maximum of 2 weeks now where this doesn't happen. It's ridiculous.", "system response": "@554626 It could be that there have been to many failed attempts to sign in with the correct info. It can also be that the password was changed.^JRA", "dialog history": " @VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk? My dad has to spend hrs on phone to fix https://t.co/aBQrYWAUuO @554626 We do apologize for the inconvenience. Are you able to log into https://t.co/gkmHFnzJtb?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VerizonSupport There were ZERO attempts to login when I opened the app. @VerizonSupport And no it wasn't changed. @VerizonSupport I know because this has happened a dozen times now. @VerizonSupport Don't guess at the reasons. Give the error code to your engineers and look into it.", "system response": "@554626 Please attempt to log into the account at https://t.co/gkmHFnzJtb. @554626 That message will appear when the account information cannot be verified. ^NHP", "dialog history": " @VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk? My dad has to spend hrs on phone to fix https://t.co/aBQrYWAUuO @554626 We do apologize for the inconvenience. Are you able to log into https://t.co/gkmHFnzJtb? @VerizonSupport No, he has to. Idk his security question answers & it keeps forgetting my computer. I want to know why this error keeps happening. @VerizonSupport And we're talking a maximum of 2 weeks now where this doesn't happen. It's ridiculous. @554626 It could be that there have been to many failed attempts to sign in with the correct info. It can also be that the password was changed.^JRA", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VerizonSupport And nothing has changed since the last time I opened the app. The password is saved and didn't change.", "system response": "@554626 Is the password saved in the device? Log into the account at https://t.co/gkmHFnzJtb. Manually type in the password.", "dialog history": " @VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk? My dad has to spend hrs on phone to fix https://t.co/aBQrYWAUuO @554626 We do apologize for the inconvenience. Are you able to log into https://t.co/gkmHFnzJtb? @VerizonSupport No, he has to. Idk his security question answers & it keeps forgetting my computer. I want to know why this error keeps happening. @VerizonSupport And we're talking a maximum of 2 weeks now where this doesn't happen. It's ridiculous. @554626 It could be that there have been to many failed attempts to sign in with the correct info. It can also be that the password was changed.^JRA @VerizonSupport There were ZERO attempts to login when I opened the app. @VerizonSupport And no it wasn't changed. @VerizonSupport I know because this has happened a dozen times now. @VerizonSupport Don't guess at the reasons. Give the error code to your engineers and look into it. @554626 Please attempt to log into the account at https://t.co/gkmHFnzJtb. @554626 That message will appear when the account information cannot be verified. ^NHP", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@VerizonSupport To be continued when I have the answer to the security question cuz it forgets my computer. He's out of town & I've emailed him. @VerizonSupport Every time it makes him create a new pw after this happens. @VerizonSupport Do you know how many pws we've gone thru in the last few months? I lost count", "system response": "@554626 Please have him manually type the password in and not use the information saved in the application. ^BAB", "dialog history": " @VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk? My dad has to spend hrs on phone to fix https://t.co/aBQrYWAUuO @554626 We do apologize for the inconvenience. Are you able to log into https://t.co/gkmHFnzJtb? @VerizonSupport No, he has to. Idk his security question answers & it keeps forgetting my computer. I want to know why this error keeps happening. @VerizonSupport And we're talking a maximum of 2 weeks now where this doesn't happen. It's ridiculous. @554626 It could be that there have been to many failed attempts to sign in with the correct info. It can also be that the password was changed.^JRA @VerizonSupport There were ZERO attempts to login when I opened the app. @VerizonSupport And no it wasn't changed. @VerizonSupport I know because this has happened a dozen times now. @VerizonSupport Don't guess at the reasons. Give the error code to your engineers and look into it. @554626 Please attempt to log into the account at https://t.co/gkmHFnzJtb. @554626 That message will appear when the account information cannot be verified. ^NHP @VerizonSupport And nothing has changed since the last time I opened the app. The password is saved and didn't change. @554626 Is the password saved in the device? Log into the account at https://t.co/gkmHFnzJtb. Manually type in the password.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--14": { "original dialog id": "8f61c15aef9a796373fdbb7f61761b62", "dialog index": 14, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you \ud83d\ude44" ] }, { "is_agent": true, "sentences": [ "The team currently have a backlog, this is due to recent disruption." ] }, { "is_agent": false, "sentences": [ "Most companies have a 48-72 hour response time, a month from BA is beyond ridiculous!" ] }, { "is_agent": true, "sentences": [ "@122258 Our Customer Relations team have an extremely high workload due to recent hurricanes and earthquakes." ] } ], [ { "is_agent": false, "sentences": [ "@British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you \ud83d\ude44" ] }, { "is_agent": true, "sentences": [ "@122258 Please rest assured a member of our Customer Relations team will be in touch soon." ] }, { "is_agent": true, "sentences": [ "@122258 Hi Sarah, please be assured we're doing all we can to process all passenger queries as quickly as possible." ] } ], [ { "is_agent": false, "sentences": [ "@British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you \ud83d\ude44" ] }, { "is_agent": true, "sentences": [ "Customer Relations work in order of date received." ] }, { "is_agent": false, "sentences": [ "@British_Airways Still nothing back from @British_Airways on the complaint we submitted on 10th Sept. What does it take to get a response?" ] }, { "is_agent": true, "sentences": [ "The team currently have a backlog, this is due to recent disruption." ] }, { "is_agent": true, "sentences": [ "@122258 Please rest assured a member of our Customer Relations team will be in touch soon." ] }, { "is_agent": false, "sentences": [ "Most companies have a 48-72 hour response time, a month from BA is beyond ridiculous!" ] }, { "is_agent": true, "sentences": [ "@122258 Our Customer Relations team have an extremely high workload due to recent hurricanes and earthquakes." ] }, { "is_agent": false, "sentences": [ "Most companies increase staff cover throughout busy periods" ] }, { "is_agent": true, "sentences": [ "@122258 Hi Sarah, please be assured we're doing all we can to process all passenger queries as quickly as possible." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that they have submitted a claim over weeks ago and still didn't get any response about that.", "Agent updates that their customer relations team have extremely high workload due to hurricanes and earthquakes and rest assured will get in touch asap." ], [ "The customer was complaining that he has submitted a claim over 3 weeks ago and still not heard back yet.", "The agent confronted the customer that all passenger queries will be resolved as quickly as possible." ], [ "Customer is complaining about the claim which they haven't received since its been 3 weeks.", "Agent replied that customer relations team will reach out them and the queries will be resolved ASAP." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you \ud83d\ude44", "system response": "@122258 Hi Sarah. Customer Relations work in order of date received. We'll be in contact as soon as we can. Thanks for your patience. ^Lolly", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@British_Airways Still nothing back from @British_Airways on the complaint we submitted on 10th Sept. What does it take to get a response? @133880", "system response": "@122258 Hi, Sarah. We're sorry you haven't received a response as yet. The team currently have a backlog, this is due to recent disruption. 1/2 @122258 Please rest assured a member of our Customer Relations team will be in touch soon. Many thanks for your ongoing patience. ^Lisa 2/2", "dialog history": " @British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you \ud83d\ude44 @122258 Hi Sarah. Customer Relations work in order of date received. We'll be in contact as soon as we can. Thanks for your patience. ^Lolly", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@British_Airways When will we hear back then? It's been a month aready! Most companies have a 48-72 hour response time, a month from BA is beyond ridiculous!", "system response": "@122258 Our Customer Relations team have an extremely high workload due to recent hurricanes and earthquakes. Rest assured we'll get in touch soon ^", "dialog history": " @British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you \ud83d\ude44 @122258 Hi Sarah. Customer Relations work in order of date received. We'll be in contact as soon as we can. Thanks for your patience. ^Lolly @British_Airways Still nothing back from @British_Airways on the complaint we submitted on 10th Sept. What does it take to get a response? @133880 @122258 Hi, Sarah. We're sorry you haven't received a response as yet. The team currently have a backlog, this is due to recent disruption. 1/2 @122258 Please rest assured a member of our Customer Relations team will be in touch soon. Many thanks for your ongoing patience. ^Lisa 2/2", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@British_Airways Don't we all! And a lot of us were caught up in those hurricanes & earthquakes. Most companies increase staff cover throughout busy periods", "system response": "@122258 Hi Sarah, please be assured we're doing all we can to process all passenger queries as quickly as possible. We appreciate your patience. ^L", "dialog history": " @British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you \ud83d\ude44 @122258 Hi Sarah. Customer Relations work in order of date received. We'll be in contact as soon as we can. Thanks for your patience. ^Lolly @British_Airways Still nothing back from @British_Airways on the complaint we submitted on 10th Sept. What does it take to get a response? @133880 @122258 Hi, Sarah. We're sorry you haven't received a response as yet. The team currently have a backlog, this is due to recent disruption. 1/2 @122258 Please rest assured a member of our Customer Relations team will be in touch soon. Many thanks for your ongoing patience. ^Lisa 2/2 @British_Airways When will we hear back then? It's been a month aready! Most companies have a 48-72 hour response time, a month from BA is beyond ridiculous! @122258 Our Customer Relations team have an extremely high workload due to recent hurricanes and earthquakes. Rest assured we'll get in touch soon ^", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--15": { "original dialog id": "36408fe33bac85f26ebbb510c69bff3d", "dialog index": 15, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "First day of internet in my new house... BAM pc goes out of action \ud83d\ude23 Spent the evening trying to fix it but still no luck, all from installing the @116230 creator update \ud83d\ude23 Well done @115890 \ud83d\udc4f" ] }, { "is_agent": true, "sentences": [ "Any issues after the factory reset?" ] }, { "is_agent": true, "sentences": [ "Please send us a direct message if you need assistance." ] } ], [ { "is_agent": false, "sentences": [ "First day of internet in my new house... BAM pc goes out of action \ud83d\ude23 Spent the evening trying to fix it but still no luck, all from installing the @116230 creator update \ud83d\ude23 Well done @115890 \ud83d\udc4f" ] }, { "is_agent": false, "sentences": [ "@MicrosoftHelps I have to factory reset my pc due to the windows fall creators update corrupting my windows" ] }, { "is_agent": false, "sentences": [ "@MicrosoftHelps Haven't got round to that yet due to me having to go out and buy a usb to create a boot drive but I haven't had time to go shopping." ] }, { "is_agent": true, "sentences": [ "Please send us a direct message if you need assistance." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that PC goes out of action and it isthe first day of internet in the new house.", "Agent asked to make a factory reset and updated to DM for assistance." ], [ "The customer is seeking help since he is facing the internet issue in his new home.", "The agent asks whether there is any issue after the factory reset and asks to DM for further assistance." ], [ "Customer is complaining about the pc which went out of action, they have tried to fix it by installing the creator update which didn't work.", "Agent requests to send a direct message for further assistance with the given link." ] ] } }, "log": [ { "turn id": 1, "user utterance": "First day of internet in my new house... BAM pc goes out of action \ud83d\ude23 Spent the evening trying to fix it but still no luck, all from installing the @116230 creator update \ud83d\ude23 Well done @115890 \ud83d\udc4f", "system response": "@643802 Hi, Tyler. May we know the status of your concern? Feel free to message us back if you need anything else.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@MicrosoftHelps I have to factory reset my pc due to the windows fall creators update corrupting my windows", "system response": "@643802 Thanks for the update. Any issues after the factory reset? Need further assistance?", "dialog history": " First day of internet in my new house... BAM pc goes out of action \ud83d\ude23 Spent the evening trying to fix it but still no luck, all from installing the @116230 creator update \ud83d\ude23 Well done @115890 \ud83d\udc4f @643802 Hi, Tyler. May we know the status of your concern? Feel free to message us back if you need anything else.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@MicrosoftHelps Haven't got round to that yet due to me having to go out and buy a usb to create a boot drive but I haven't had time to go shopping.", "system response": "@643802 Oh! Just give us an update when you're done. Or shoot us a message if you need further help. Enjoy your weekend! @643802 Hi, Tyler! How are you? Just want to make sure if everything is up and running on your end now? Please send us a direct message if you need assistance. https://t.co/3qcAsLFkaY", "dialog history": " First day of internet in my new house... BAM pc goes out of action \ud83d\ude23 Spent the evening trying to fix it but still no luck, all from installing the @116230 creator update \ud83d\ude23 Well done @115890 \ud83d\udc4f @643802 Hi, Tyler. May we know the status of your concern? Feel free to message us back if you need anything else. @MicrosoftHelps I have to factory reset my pc due to the windows fall creators update corrupting my windows @643802 Thanks for the update. Any issues after the factory reset? Need further assistance?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--16": { "original dialog id": "34dd933bbf0ba33f670071db550dd3ea", "dialog index": 16, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@GWRHelp hi guys, can I get a refund for a cancelled train?" ] }, { "is_agent": true, "sentences": [ "What journey are you making and what type of ticket do you hold?" ] }, { "is_agent": true, "sentences": [ "@137807 If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx." ] }, { "is_agent": true, "sentences": [ "@137807 Compensation is based on the delay to your journey." ] }, { "is_agent": true, "sentences": [ "If the cancellation means you arrive at your destination an hour later, you can claim." ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp hi guys, can I get a refund for a cancelled train?" ] }, { "is_agent": true, "sentences": [ "@137807 Compensation is based on the delay to your journey." ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp hi guys, can I get a refund for a cancelled train?" ] }, { "is_agent": true, "sentences": [ "What journey are you making and what type of ticket do you hold?" ] }, { "is_agent": false, "sentences": [ "I'll be home over an hour late so delayed is correct but technically not correct?" ] }, { "is_agent": true, "sentences": [ "If the cancellation means you arrive at your destination an hour later, you can claim." ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp hi guys, can I get a refund for a cancelled train?" ] }, { "is_agent": true, "sentences": [ "What journey are you making and what type of ticket do you hold?" ] }, { "is_agent": false, "sentences": [ "I'll be home over an hour late so delayed is correct but technically not correct?" ] }, { "is_agent": true, "sentences": [ "If the cancellation means you arrive at your destination an hour later, you can claim." ] } ] ], "abstractive_summaries": [ [ "Customer is enquring about refund for a cancelled train.", "Agents informs customer that he can claim if its delayed by an hour." ], [ "The customer was asking that will he able to get a refund for a cancelled train.", "The agent told that the compensation is based on the delay to your journey." ], [ "Customer is requesting for the compensation for the cancelled train.", "Agent is requesting for the information on the journey and the type of ticket. Also states that compensation can be claimed if the customer reaches his destination an hour later." ], [ "Customer is asking can they get amount to be refund at cancellation of train ticket.", "Agent asked about the type of ticket customer holds and the cancellation is asked for arriving late at destination, compensation is just for a delay." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@GWRHelp hi guys, can I get a refund for a cancelled train? Technically, awful service tonight I'm afraid.", "system response": "@137807 Hi Michael. Sorry for the disruption. What journey are you making and what type of ticket do you hold? Lewis", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@GWRHelp Cheers (again) Lewis. We're no stranger to each other haha\n\nOxford to Newport_SW. Ticket is part of a return but individually, is a super off peak single", "system response": "@137807 If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx.", "dialog history": " @GWRHelp hi guys, can I get a refund for a cancelled train? Technically, awful service tonight I'm afraid. @137807 Hi Michael. Sorry for the disruption. What journey are you making and what type of ticket do you hold? Lewis", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@GWRHelp Forgive me for being thick but, my train was cancelled. I'll be home over an hour late so delayed is correct but technically not correct?", "system response": "@137807 Compensation is based on the delay to your journey. If the cancellation means you arrive at your destination an hour later, you can claim. Lewis", "dialog history": " @GWRHelp hi guys, can I get a refund for a cancelled train? Technically, awful service tonight I'm afraid. @137807 Hi Michael. Sorry for the disruption. What journey are you making and what type of ticket do you hold? Lewis @GWRHelp Cheers (again) Lewis. We're no stranger to each other haha\n\nOxford to Newport_SW. Ticket is part of a return but individually, is a super off peak single @137807 If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@GWRHelp Awesome, thanks for your help this evening Lewis.", "system response": "@137807 You're welcome. Sorry again for the problems this evening. Lewis", "dialog history": " @GWRHelp hi guys, can I get a refund for a cancelled train? Technically, awful service tonight I'm afraid. @137807 Hi Michael. Sorry for the disruption. What journey are you making and what type of ticket do you hold? Lewis @GWRHelp Cheers (again) Lewis. We're no stranger to each other haha\n\nOxford to Newport_SW. Ticket is part of a return but individually, is a super off peak single @137807 If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx. @GWRHelp Forgive me for being thick but, my train was cancelled. I'll be home over an hour late so delayed is correct but technically not correct? @137807 Compensation is based on the delay to your journey. If the cancellation means you arrive at your destination an hour later, you can claim. Lewis", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--17": { "original dialog id": "c3e8b2fa4d8c894786effb23e9b1c42a", "dialog index": 17, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@SpotifyCares some of my songs in my library are not playing at all!!" ] }, { "is_agent": true, "sentences": [ "Sending us your device, operating system, and Spotify app version would be handy too /PC" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares i\u2019m using an iphone 8" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares no, the song won\u2019t play or it will stop exactly at 11 seconds within the song" ] }, { "is_agent": true, "sentences": [ "Can you DM us your account's username or email address?" ] } ], [ { "is_agent": false, "sentences": [ "@SpotifyCares some of my songs in my library are not playing at all!!" ] }, { "is_agent": true, "sentences": [ "Sending us your device, operating system, and Spotify app version would be handy too /PC" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares i\u2019ve tried deleting the app and downloading again and nothing is working." ] }, { "is_agent": true, "sentences": [ "Can you DM us your account's username or email address?" ] } ], [ { "is_agent": false, "sentences": [ "@SpotifyCares some of my songs in my library are not playing at all!!" ] }, { "is_agent": true, "sentences": [ "Sending us your device, operating system, and Spotify app version would be handy too /PC" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares no, the song won\u2019t play or it will stop exactly at 11 seconds within the song" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares it played until 11 seconds then it stopped and won\u2019t play the rest of the song." ] }, { "is_agent": false, "sentences": [ "@SpotifyCares i\u2019ve tried deleting the app and downloading again and nothing is working." ] } ] ], "abstractive_summaries": [ [ "Customer complaints that he is unable to play songs in his iPhone library.", "Agents informs customer to DM his account username or email address." ], [ "Customer is complaining that some of the songs in library is not playing.", "Agent updated that to send DM them his account username or email address." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@SpotifyCares some of my songs in my library are not playing at all!! !", "system response": "@257826 Hey Kaylie! Just to check, are those songs grayed-out? Sending us your device, operating system, and Spotify app version would be handy too /PC", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SpotifyCares no they aren\u2019t @SpotifyCares i\u2019m using an iphone 8", "system response": "@257826 Got it. Are you getting any specific error messages? If so, a screenshot would be super useful /PC", "dialog history": " @SpotifyCares some of my songs in my library are not playing at all!! ! @257826 Hey Kaylie! Just to check, are those songs grayed-out? Sending us your device, operating system, and Spotify app version would be handy too /PC", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SpotifyCares no, the song won\u2019t play or it will stop exactly at 11 seconds within the song", "system response": "@257826 Hmm. Can you fire over the versions of your iOS and Spotify app? We'll see what we can suggest /PC", "dialog history": " @SpotifyCares some of my songs in my library are not playing at all!! ! @257826 Hey Kaylie! Just to check, are those songs grayed-out? Sending us your device, operating system, and Spotify app version would be handy too /PC @SpotifyCares no they aren\u2019t @SpotifyCares i\u2019m using an iphone 8 @257826 Got it. Are you getting any specific error messages? If so, a screenshot would be super useful /PC", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@SpotifyCares i don\u2019t know what that means @SpotifyCares it played until 11 seconds then it stopped and won\u2019t play the rest of the song. https://t.co/6oXsWWfDX0", "system response": "@257826 No worries. Does this also happen when you use a different device? /PC", "dialog history": " @SpotifyCares some of my songs in my library are not playing at all!! ! @257826 Hey Kaylie! Just to check, are those songs grayed-out? Sending us your device, operating system, and Spotify app version would be handy too /PC @SpotifyCares no they aren\u2019t @SpotifyCares i\u2019m using an iphone 8 @257826 Got it. Are you getting any specific error messages? If so, a screenshot would be super useful /PC @SpotifyCares no, the song won\u2019t play or it will stop exactly at 11 seconds within the song @257826 Hmm. Can you fire over the versions of your iOS and Spotify app? We'll see what we can suggest /PC", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@SpotifyCares not sure @SpotifyCares i\u2019ve tried deleting the app and downloading again and nothing is working. this is very annoying & has been happening a lot lately.", "system response": "@257826 We're sorry to hear that. No worries, we'll help you out. Can you DM us your account's username or email address? /PC https://t.co/ldFdZRiNAt", "dialog history": " @SpotifyCares some of my songs in my library are not playing at all!! ! @257826 Hey Kaylie! Just to check, are those songs grayed-out? Sending us your device, operating system, and Spotify app version would be handy too /PC @SpotifyCares no they aren\u2019t @SpotifyCares i\u2019m using an iphone 8 @257826 Got it. Are you getting any specific error messages? If so, a screenshot would be super useful /PC @SpotifyCares no, the song won\u2019t play or it will stop exactly at 11 seconds within the song @257826 Hmm. Can you fire over the versions of your iOS and Spotify app? We'll see what we can suggest /PC @SpotifyCares i don\u2019t know what that means @SpotifyCares it played until 11 seconds then it stopped and won\u2019t play the rest of the song. https://t.co/6oXsWWfDX0 @257826 No worries. Does this also happen when you use a different device? /PC", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--18": { "original dialog id": "b51042d8e3536deea9376e83b6804f74", "dialog index": 18, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@Tesco your self service chap on the tills at Pool Tesco Extra, was a big ray of sunshine on a very blustery grey day." ] }, { "is_agent": true, "sentences": [ "Could you DM me with the name or a description of this colleague so I can pass your great feedback on to the store's management team?" ] }, { "is_agent": true, "sentences": [ "Can I ask if this was the Poole Fleets Corner Extra on Waterloo Road, or Poole Extra on Yarrow Road?" ] }, { "is_agent": false, "sentences": [ "Apparently he's called M Champion: Champion by name, Champion by nature \u2728" ] }, { "is_agent": true, "sentences": [ "I believe everybody needs some recognition when doing a great job." ] } ], [ { "is_agent": false, "sentences": [ "@Tesco your self service chap on the tills at Pool Tesco Extra, was a big ray of sunshine on a very blustery grey day." ] }, { "is_agent": true, "sentences": [ "Could you DM me with the name or a description of this colleague so I can pass your great feedback on to the store's management team?" ] }, { "is_agent": false, "sentences": [ "@Tesco It was the one in Cornwall \ud83d\udc47\ud83c\udffd\n\nhttps://t.co/8Da0PIUXuL" ] }, { "is_agent": true, "sentences": [ "I'm so glad you called the store and could let them know how amazing he was yourself." ] }, { "is_agent": true, "sentences": [ "I believe everybody needs some recognition when doing a great job." ] } ] ], "abstractive_summaries": [ [ "Customer has given the great feedback on service.", "Agent appreciated and asked customer to DM name and description of the colleague to recognise the person doing great job." ], [ "Customer is appreciating the service chap on the tills on Pool Tesco Extra.", "Agent is glad that customer called the store and gave the good feedback." ], [ "Customer is overjoyed with service on the tills at Pool Tesco extra.", "Agent is glad that customer has called the store and gave the feedback." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@Tesco your self service chap on the tills at Pool Tesco Extra, was a big ray of sunshine on a very blustery grey day. #sunshineonarainyday", "system response": "@267277 Hi there, that's great to hear! Could you DM me with the name or a description of this colleague so I can pass your great feedback on to the store's management team? Thanks - Dafydd https://t.co/py5Z991Bme", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Tesco Done!", "system response": "@267277 Thanks for replying! Can I ask if this was the Poole Fleets Corner Extra on Waterloo Road, or Poole Extra on Yarrow Road? Thanks - Struan :)", "dialog history": " @Tesco your self service chap on the tills at Pool Tesco Extra, was a big ray of sunshine on a very blustery grey day. #sunshineonarainyday @267277 Hi there, that's great to hear! Could you DM me with the name or a description of this colleague so I can pass your great feedback on to the store's management team? Thanks - Dafydd https://t.co/py5Z991Bme", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Tesco It was the one in Cornwall \ud83d\udc47\ud83c\udffd\n\nhttps://t.co/8Da0PIUXuL @Tesco I called the store and found him. Apparently he's called M Champion: Champion by name, Champion by nature \u2728", "system response": "@267277 Hi there. I just found the store too. I'm so glad you called the store and could let them know how amazing he was yourself. I've also logged it on our system so it'll definitely get fed back to him. :) TY- Charlotte", "dialog history": " @Tesco your self service chap on the tills at Pool Tesco Extra, was a big ray of sunshine on a very blustery grey day. #sunshineonarainyday @267277 Hi there, that's great to hear! Could you DM me with the name or a description of this colleague so I can pass your great feedback on to the store's management team? Thanks - Dafydd https://t.co/py5Z991Bme @Tesco Done! @267277 Thanks for replying! Can I ask if this was the Poole Fleets Corner Extra on Waterloo Road, or Poole Extra on Yarrow Road? Thanks - Struan :)", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@Tesco Ah, good people deserve good feedback. Thank you.", "system response": "@267277 Hi there, definitely! I believe everybody needs some recognition when doing a great job. Thank you - Brooke", "dialog history": " @Tesco your self service chap on the tills at Pool Tesco Extra, was a big ray of sunshine on a very blustery grey day. #sunshineonarainyday @267277 Hi there, that's great to hear! Could you DM me with the name or a description of this colleague so I can pass your great feedback on to the store's management team? Thanks - Dafydd https://t.co/py5Z991Bme @Tesco Done! @267277 Thanks for replying! Can I ask if this was the Poole Fleets Corner Extra on Waterloo Road, or Poole Extra on Yarrow Road? Thanks - Struan :) @Tesco It was the one in Cornwall \ud83d\udc47\ud83c\udffd\n\nhttps://t.co/8Da0PIUXuL @Tesco I called the store and found him. Apparently he's called M Champion: Champion by name, Champion by nature \u2728 @267277 Hi there. I just found the store too. I'm so glad you called the store and could let them know how amazing he was yourself. I've also logged it on our system so it'll definitely get fed back to him. :) TY- Charlotte", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--19": { "original dialog id": "005e63a8ea2181b8ad07307f4fef4679", "dialog index": 19, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford." ] }, { "is_agent": true, "sentences": [ "@379392 I'm afraid the store is now closed, but I've emailed your feedback on to the Store Manager to be reviewed." ] }, { "is_agent": false, "sentences": [ "@sainsburys Grateful if you could let me know the outcome of the store manager's review of my feedback." ] }, { "is_agent": true, "sentences": [ "@379392 Hi there, I would like to assure you that we take all customer feedback seriously and it will not go unnoticed." ] }, { "is_agent": true, "sentences": [ "The car park is owned by horizon and is monitored by CCTV by...1/3" ] } ], [ { "is_agent": false, "sentences": [ "Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford." ] }, { "is_agent": true, "sentences": [ "@379392 ... on the honesty and integrity of our customers." ] }, { "is_agent": false, "sentences": [ "The car park is meant to be patrolled with charges for those abusing the system." ] }, { "is_agent": true, "sentences": [ "@379392 I'm afraid the store is now closed, but I've emailed your feedback on to the Store Manager to be reviewed." ] }, { "is_agent": false, "sentences": [ "I'd like a written response please." ] }, { "is_agent": true, "sentences": [ "@379392 I'm afraid this isn't something that we'd get a written response out for." ] } ], [ { "is_agent": false, "sentences": [ "Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford." ] }, { "is_agent": false, "sentences": [ "The car park is meant to be patrolled with charges for those abusing the system." ] }, { "is_agent": true, "sentences": [ "@379392 I'm afraid the store is now closed, but I've emailed your feedback on to the Store Manager to be reviewed." ] }, { "is_agent": true, "sentences": [ "The car park is owned by horizon and is monitored by CCTV by...1/3" ] }, { "is_agent": true, "sentences": [ "@379392 ...them, however during busy periods we have parking wardens that patrol this area." ] } ] ], "abstractive_summaries": [ [ "Customer complains about people acquiring the wrong place in sainburys .", "Agent emailed the feedback of customer to related department for review." ], [ "Customer is complaining about huge crowd without kids where they are using parent & child spaces at sainsburys crayford.", "Agent replied that the car park is owned by horizon and is monitored by cctv and will have parking wardens who will patrol the area and also assured that they have taken this feedback to closely monitor." ], [ "Customer is complaining about the car park area for high number of people without kids using parent child spaces.", "Agent states that the car park is owned by Horizon, monitored by CCTV and sometimes by parking warden. Also states that the feedback has been emailed to the store manager for a review." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford. It needs better oversight please.", "system response": "@379392 ... on the honesty and integrity of our customers. Thanks, Karen 2/2", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sainsburys Not quite true. The car park is meant to be patrolled with charges for those abusing the system. Never seen it patrolled, when is this done? https://t.co/Ala69HT4t8", "system response": "@379392 I'm afraid the store is now closed, but I've emailed your feedback on to the Store Manager to be reviewed. Thanks, Naomi.", "dialog history": " Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford. It needs better oversight please. @379392 ... on the honesty and integrity of our customers. Thanks, Karen 2/2", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sainsburys Grateful if you could let me know the outcome of the store manager's review of my feedback. Thanks.", "system response": "@379392 Hi there, unfortunately we can't give out any updates on these matters. However I can have the Store Manager give you a ... 1/2 @379392 ... call to discuss this further if you'd like? Robbie 2/2", "dialog history": " Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford. It needs better oversight please. @379392 ... on the honesty and integrity of our customers. Thanks, Karen 2/2 @sainsburys Not quite true. The car park is meant to be patrolled with charges for those abusing the system. Never seen it patrolled, when is this done? https://t.co/Ala69HT4t8 @379392 I'm afraid the store is now closed, but I've emailed your feedback on to the Store Manager to be reviewed. Thanks, Naomi.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@sainsburys I guess that means my feedback was filed in the bin. I'd like a written response please.", "system response": "@379392 Hi there, I would like to assure you that we take all customer feedback seriously and it will not go unnoticed. Chris.", "dialog history": " Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford. It needs better oversight please. @379392 ... on the honesty and integrity of our customers. Thanks, Karen 2/2 @sainsburys Not quite true. The car park is meant to be patrolled with charges for those abusing the system. Never seen it patrolled, when is this done? https://t.co/Ala69HT4t8 @379392 I'm afraid the store is now closed, but I've emailed your feedback on to the Store Manager to be reviewed. Thanks, Naomi. @sainsburys Grateful if you could let me know the outcome of the store manager's review of my feedback. Thanks. @379392 Hi there, unfortunately we can't give out any updates on these matters. However I can have the Store Manager give you a ... 1/2 @379392 ... call to discuss this further if you'd like? Robbie 2/2", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@sainsburys That's good to hear. So when will I get a written response? Thanks very much!", "system response": "@379392 I'm afraid this isn't something that we'd get a written response out for. The car park is owned by horizon and is monitored by CCTV by...1/3 @379392 ...them, however during busy periods we have parking wardens that patrol this area. We have logged your feedback for...2/3 @379392 ...us to try monitor this more closely. Take care. Aisha 3/3", "dialog history": " Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford. It needs better oversight please. @379392 ... on the honesty and integrity of our customers. Thanks, Karen 2/2 @sainsburys Not quite true. The car park is meant to be patrolled with charges for those abusing the system. Never seen it patrolled, when is this done? https://t.co/Ala69HT4t8 @379392 I'm afraid the store is now closed, but I've emailed your feedback on to the Store Manager to be reviewed. Thanks, Naomi. @sainsburys Grateful if you could let me know the outcome of the store manager's review of my feedback. Thanks. @379392 Hi there, unfortunately we can't give out any updates on these matters. However I can have the Store Manager give you a ... 1/2 @379392 ... call to discuss this further if you'd like? Robbie 2/2 @sainsburys I guess that means my feedback was filed in the bin. I'd like a written response please. @379392 Hi there, I would like to assure you that we take all customer feedback seriously and it will not go unnoticed. Chris.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--20": { "original dialog id": "32401943d541cc5835f1315544295878", "dialog index": 20, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03?" ] }, { "is_agent": false, "sentences": [ "My ticket is supposed to be for the 10:11 only so shall I show this tweet if any problems?" ] }, { "is_agent": true, "sentences": [ "@488574 If you visit the ticket office, they will confirm whether you can use the ticket with the circumstances." ] }, { "is_agent": true, "sentences": [ "@488574 Unfortunately we have now received reports of a signalling issue between Leeds and Wakefield." ] } ], [ { "is_agent": false, "sentences": [ "@nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03?" ] }, { "is_agent": true, "sentences": [ "@488574 If you visit the ticket office, they will confirm whether you can use the ticket with the circumstances." ] } ], [ { "is_agent": false, "sentences": [ "@nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03?" ] }, { "is_agent": false, "sentences": [ "My ticket is supposed to be for the 10:11 only so shall I show this tweet if any problems?" ] }, { "is_agent": true, "sentences": [ "@488574 If you visit the ticket office, they will confirm whether you can use the ticket with the circumstances." ] }, { "is_agent": true, "sentences": [ "@488574 Unfortunately we have now received reports of a signalling issue between Leeds and Wakefield." ] } ], [ { "is_agent": false, "sentences": [ "@nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03?" ] }, { "is_agent": true, "sentences": [ "@488574 Hi there, I'm so sorry about this, I can't see this being a problem at all." ] }, { "is_agent": true, "sentences": [ "@488574 If you visit the ticket office, they will confirm whether you can use the ticket with the circumstances." ] }, { "is_agent": true, "sentences": [ "@488574 Unfortunately we have now received reports of a signalling issue between Leeds and Wakefield." ] } ] ], "abstractive_summaries": [ [ "Customer is enquiring about his ticket to be used for an hour delayed.", "Agent informs customer that he has received reports that there was signalling issue." ], [ "The customer is asking that can he use the delayed ticket for the next arrival.", "The agent asked to visit theticket office." ], [ "Customer is complaining about the delay of the train and asking whether he can use the tickets again.", "Agent replied that just now he received the reports of a signalling issue." ], [ "The customer asks would it be possible to use his ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03.", "The agent says they can't see this being a problem at all and asks to visit the ticket office so that they will inform whether the customer can use the ticket with the circumstances." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03?", "system response": "@488574 Hi there, I'm so sorry about this, I can't see this being a problem at all.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@nationalrailenq Ok great! My ticket is supposed to be for the 10:11 only so shall I show this tweet if any problems?", "system response": "@488574 If you visit the ticket office, they will confirm whether you can use the ticket with the circumstances.", "dialog history": " @nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03? @488574 Hi there, I'm so sorry about this, I can't see this being a problem at all.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@nationalrailenq Ok thankyou! @nationalrailenq Great the 9:11 has been cancelled anyways \ud83d\ude2d", "system response": "@488574 Unfortunately we have now received reports of a signalling issue between Leeds and Wakefield.", "dialog history": " @nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03? @488574 Hi there, I'm so sorry about this, I can't see this being a problem at all. @nationalrailenq Ok great! My ticket is supposed to be for the 10:11 only so shall I show this tweet if any problems? @488574 If you visit the ticket office, they will confirm whether you can use the ticket with the circumstances.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--21": { "original dialog id": "8625cb30dd78f53d8441653f2bc24e06", "dialog index": 21, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Can\u2019t get into apple news on iPhone\ud83e\udd37\ud83c\udffc\u200d\u2642\ufe0f @115858 @AppleSupport" ] }, { "is_agent": true, "sentences": [ "So we're on the same page is this the Apple News app or the website you're attempting to access?" ] }, { "is_agent": true, "sentences": [ "Which iOS does this occur on?" ] }, { "is_agent": true, "sentences": [ "Also, are you getting an error message when you try and open the News app?" ] }, { "is_agent": true, "sentences": [ "When was the last time you were able to access the News app?" ] }, { "is_agent": true, "sentences": [ "Let's go ahead and delete and reinstall the News app: https://t.co/fUZ0NRJxcn" ] }, { "is_agent": false, "sentences": [ "@AppleSupport Ok I will try" ] }, { "is_agent": false, "sentences": [ "@AppleSupport It\u2019s working again thx\ud83d\udc4d" ] }, { "is_agent": true, "sentences": [ "You're most welcome!" ] } ], [ { "is_agent": false, "sentences": [ "Can\u2019t get into apple news on iPhone\ud83e\udd37\ud83c\udffc\u200d\u2642\ufe0f @115858 @AppleSupport" ] }, { "is_agent": true, "sentences": [ "So we're on the same page is this the Apple News app or the website you're attempting to access?" ] }, { "is_agent": false, "sentences": [ "@AppleSupport Tried turning phone off and on n nothing" ] }, { "is_agent": true, "sentences": [ "Also, are you getting an error message when you try and open the News app?" ] }, { "is_agent": true, "sentences": [ "When was the last time you were able to access the News app?" ] } ], [ { "is_agent": false, "sentences": [ "Can\u2019t get into apple news on iPhone\ud83e\udd37\ud83c\udffc\u200d\u2642\ufe0f @115858 @AppleSupport" ] }, { "is_agent": true, "sentences": [ "So we're on the same page is this the Apple News app or the website you're attempting to access?" ] }, { "is_agent": false, "sentences": [ "@AppleSupport Apple news app" ] }, { "is_agent": true, "sentences": [ "Let's go ahead and delete and reinstall the News app: https://t.co/fUZ0NRJxcn" ] } ] ], "abstractive_summaries": [ [ "Customer complaining about he cant get apple news on iphone.", "Agent suggests to delete and reinstall the news app using URL." ], [ "Customer is asking can get into apple news on iphone.", "Agent suggest the customer to delete and reinstall the news app." ], [ "Customer is complaining that he is facing problem in opening the Apple news app.", "Agent suggests to delete and reinstall the news app by following the shared URL." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Can\u2019t get into apple news on iPhone\ud83e\udd37\ud83c\udffc\u200d\u2642\ufe0f @115858 @AppleSupport", "system response": "@127403 Happy to help. So we're on the same page is this the Apple News app or the website you're attempting to access?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport Apple news app @AppleSupport Tried turning phone off and on n nothing", "system response": "@127403 Got it, thanks. Which iOS does this occur on? Also, are you getting an error message when you try and open the News app?", "dialog history": " Can\u2019t get into apple news on iPhone\ud83e\udd37\ud83c\udffc\u200d\u2642\ufe0f @115858 @AppleSupport @127403 Happy to help. So we're on the same page is this the Apple News app or the website you're attempting to access?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport iOS 11.0.3. No error msg just sits their blank @AppleSupport Click app - blank page", "system response": "@127403 Got it. When was the last time you were able to access the News app? And have you moved between countries recently?", "dialog history": " Can\u2019t get into apple news on iPhone\ud83e\udd37\ud83c\udffc\u200d\u2642\ufe0f @115858 @AppleSupport @127403 Happy to help. So we're on the same page is this the Apple News app or the website you're attempting to access? @AppleSupport Apple news app @AppleSupport Tried turning phone off and on n nothing @127403 Got it, thanks. Which iOS does this occur on? Also, are you getting an error message when you try and open the News app?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AppleSupport Yesterday , still in same place Los Angeles", "system response": "@127403 Thanks for clarifying. Let's go ahead and delete and reinstall the News app: https://t.co/fUZ0NRJxcn", "dialog history": " Can\u2019t get into apple news on iPhone\ud83e\udd37\ud83c\udffc\u200d\u2642\ufe0f @115858 @AppleSupport @127403 Happy to help. So we're on the same page is this the Apple News app or the website you're attempting to access? @AppleSupport Apple news app @AppleSupport Tried turning phone off and on n nothing @127403 Got it, thanks. Which iOS does this occur on? Also, are you getting an error message when you try and open the News app? @AppleSupport iOS 11.0.3. No error msg just sits their blank @AppleSupport Click app - blank page @127403 Got it. When was the last time you were able to access the News app? And have you moved between countries recently?", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@AppleSupport Ok I will try @AppleSupport It\u2019s working again thx\ud83d\udc4d", "system response": "@127403 Excellent! We're glad to hear that. You're most welcome! Enjoy the rest of your day.", "dialog history": " Can\u2019t get into apple news on iPhone\ud83e\udd37\ud83c\udffc\u200d\u2642\ufe0f @115858 @AppleSupport @127403 Happy to help. So we're on the same page is this the Apple News app or the website you're attempting to access? @AppleSupport Apple news app @AppleSupport Tried turning phone off and on n nothing @127403 Got it, thanks. Which iOS does this occur on? Also, are you getting an error message when you try and open the News app? @AppleSupport iOS 11.0.3. No error msg just sits their blank @AppleSupport Click app - blank page @127403 Got it. When was the last time you were able to access the News app? And have you moved between countries recently? @AppleSupport Yesterday , still in same place Los Angeles @127403 Thanks for clarifying. Let's go ahead and delete and reinstall the News app: https://t.co/fUZ0NRJxcn", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--22": { "original dialog id": "bbc275cb61734fa557f9cb8214da16ef", "dialog index": 22, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points." ] }, { "is_agent": true, "sentences": [ "Please try a different web browser or you can call our Travel Team at 1-866-951-6592 for immediate assistance." ] }, { "is_agent": false, "sentences": [ "I'm in Australia so would rather not rack up long distance charges to find out what's available." ] }, { "is_agent": true, "sentences": [ "Feel free to reach out to us again if you have any additional questions." ] } ], [ { "is_agent": false, "sentences": [ "@ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points." ] }, { "is_agent": true, "sentences": [ "Please try a different web browser or you can call our Travel Team at 1-866-951-6592 for immediate assistance." ] }, { "is_agent": true, "sentences": [ "In most countries, the best way to reach an international operator is to use a landline and dial \"0.\u201d ^JM" ] }, { "is_agent": true, "sentences": [ "Feel free to reach out to us again if you have any additional questions." ] } ], [ { "is_agent": false, "sentences": [ "@ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points." ] }, { "is_agent": true, "sentences": [ "Can you please clear the cache and cookies on your web browser?" ] }, { "is_agent": true, "sentences": [ "Please try a different web browser or you can call our Travel Team at 1-866-951-6592 for immediate assistance." ] } ], [ { "is_agent": false, "sentences": [ "@ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points." ] }, { "is_agent": true, "sentences": [ "Can you please clear the cache and cookies on your web browser?" ] }, { "is_agent": true, "sentences": [ "Please try a different web browser or you can call our Travel Team at 1-866-951-6592 for immediate assistance." ] }, { "is_agent": true, "sentences": [ "@685781 You can also call us internationally at 1-302-594-8200." ] }, { "is_agent": true, "sentences": [ "If you work with an international operator to dial collect, we will accept the charges." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining for not being able to book an hotel using reward points.", "Agent suggests to use a different web browser and requests to contact over a phone call for immediate assistance." ], [ "Customer is getting an error message while booking anhotel.", "Agent informs customer to feel free to reach out again ig they have any issue." ], [ "The customer is complaining that he is getting a nonsensical error messages while trying to book a hotel.", "The agent asked them clear cache and cookies on web browser, if they persist same issue they can call to travel team at 1-866-951-6592 for immediate assistance." ], [ "Customer is complaining of getting nonsensical error message while trying to book a hotel.", "Agents updates to try with a different web browser and also provided several contact details for further assistance." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points. none of the two alternatives, including the identical one to my entry, work either. bug or no hotels available? https://t.co/U8XsWuzMiD", "system response": "@685781 I'm sorry to hear this. Can you please clear the cache and cookies on your web browser? ^JM", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@ChaseSupport Already tried that :) But tried again and got same message.", "system response": "@685781 Thank you for this information. Please try a different web browser or you can call our Travel Team at 1-866-951-6592 for immediate assistance. ^JM", "dialog history": " @ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points. none of the two alternatives, including the identical one to my entry, work either. bug or no hotels available? https://t.co/U8XsWuzMiD @685781 I'm sorry to hear this. Can you please clear the cache and cookies on your web browser? ^JM", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@ChaseSupport Doesn't work in Safari or Chrome. I'm in Australia so would rather not rack up long distance charges to find out what's available. Will just book directly.", "system response": "@685781 You can also call us internationally at 1-302-594-8200. If you work with an international operator to dial collect, we will accept the charges. In most countries, the best way to reach an international operator is to use a landline and dial \"0.\u201d ^JM", "dialog history": " @ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points. none of the two alternatives, including the identical one to my entry, work either. bug or no hotels available? https://t.co/U8XsWuzMiD @685781 I'm sorry to hear this. Can you please clear the cache and cookies on your web browser? ^JM @ChaseSupport Already tried that :) But tried again and got same message. @685781 Thank you for this information. Please try a different web browser or you can call our Travel Team at 1-866-951-6592 for immediate assistance. ^JM", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@ChaseSupport I appreciate that that's an option but I want an easy way to look at all the inventory in an unfamiliar city, and doing that over the phone seems like a huge pain in the butt. Gonna use cash/other points instead.", "system response": "@685781 Thank you for providing this information. Feel free to reach out to us again if you have any additional questions. ^RR", "dialog history": " @ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points. none of the two alternatives, including the identical one to my entry, work either. bug or no hotels available? https://t.co/U8XsWuzMiD @685781 I'm sorry to hear this. Can you please clear the cache and cookies on your web browser? ^JM @ChaseSupport Already tried that :) But tried again and got same message. @685781 Thank you for this information. Please try a different web browser or you can call our Travel Team at 1-866-951-6592 for immediate assistance. ^JM @ChaseSupport Doesn't work in Safari or Chrome. I'm in Australia so would rather not rack up long distance charges to find out what's available. Will just book directly. @685781 You can also call us internationally at 1-302-594-8200. If you work with an international operator to dial collect, we will accept the charges. In most countries, the best way to reach an international operator is to use a landline and dial \"0.\u201d ^JM", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--23": { "original dialog id": "cfbeabb1c2f9c53a791fa63a44ab92d0", "dialog index": 23, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@VerizonSupport audio but no video in 02905." ] }, { "is_agent": false, "sentences": [ "@VerizonSupport Menu & Netflix work fine." ] }, { "is_agent": true, "sentences": [ "Have you had a chance to reboot the STB?" ] }, { "is_agent": true, "sentences": [ "@348998 Please reset your set-top box to see if the problem resolves." ] }, { "is_agent": true, "sentences": [ "@348998 Perfect, thank you for taking the time to let us know." ] } ], [ { "is_agent": false, "sentences": [ "@VerizonSupport audio but no video in 02905." ] }, { "is_agent": true, "sentences": [ "@348998 Please reset your set-top box to see if the problem resolves." ] } ], [ { "is_agent": false, "sentences": [ "@VerizonSupport audio but no video in 02905." ] }, { "is_agent": true, "sentences": [ "@348998 Is this happening on all TVs?" ] }, { "is_agent": false, "sentences": [ "@VerizonSupport Menu & Netflix work fine." ] }, { "is_agent": true, "sentences": [ "@348998 Please check the cables connected to the set top box." ] }, { "is_agent": true, "sentences": [ "@348998 Please reset your set-top box to see if the problem resolves." ] } ] ], "abstractive_summaries": [ [ "Customer complains on issue in cable connection of tv.", "Agent have suggest the customer to reset the set top box connect.ion." ], [ "Customer is complaining about the set top box where only audio but no vedio.", "Agent says to reset the setup box to see if the problem resolves." ], [ "The customer is complaining that audio is audible but video is not visible.", "The agent asked to reset the set up box to see if the problem resolves." ], [ "The customer complaining that there is only audio but no video is persisting.", "The agent asks whether the same happens in all TVs and asks to check the cables connected to set top box." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@VerizonSupport audio but no video in 02905.", "system response": "@348998 Is this happening on all TVs?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VerizonSupport Menu & Netflix work fine. Only have 1 TV.", "system response": "@348998 Please check the cables connected to the set top box.", "dialog history": " @VerizonSupport audio but no video in 02905. @348998 Is this happening on all TVs?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VerizonSupport Ok but everything else works fine https://t.co/Xh9mi7lWxG", "system response": "@348998 Sorry for the trouble. Have you had a chance to reboot the STB? ^JRA", "dialog history": " @VerizonSupport audio but no video in 02905. @348998 Is this happening on all TVs? @VerizonSupport Menu & Netflix work fine. Only have 1 TV. @348998 Please check the cables connected to the set top box.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VerizonSupport Why? Everything else works fine. Seems like a signal issue.", "system response": "@348998 Please reset your set-top box to see if the problem resolves. ^NHP", "dialog history": " @VerizonSupport audio but no video in 02905. @348998 Is this happening on all TVs? @VerizonSupport Menu & Netflix work fine. Only have 1 TV. @348998 Please check the cables connected to the set top box. @VerizonSupport Ok but everything else works fine https://t.co/Xh9mi7lWxG @348998 Sorry for the trouble. Have you had a chance to reboot the STB? ^JRA", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@VerizonSupport Maybe later. Switching to Netflix. Thanks", "system response": "@348998 Let us know. ^DDG", "dialog history": " @VerizonSupport audio but no video in 02905. @348998 Is this happening on all TVs? @VerizonSupport Menu & Netflix work fine. Only have 1 TV. @348998 Please check the cables connected to the set top box. @VerizonSupport Ok but everything else works fine https://t.co/Xh9mi7lWxG @348998 Sorry for the trouble. Have you had a chance to reboot the STB? ^JRA @VerizonSupport Why? Everything else works fine. Seems like a signal issue. @348998 Please reset your set-top box to see if the problem resolves. ^NHP", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "@VerizonSupport Problem solved. Thank you!", "system response": "@348998 Perfect, thank you for taking the time to let us know. Have a great weekend. ^RMD", "dialog history": " @VerizonSupport audio but no video in 02905. @348998 Is this happening on all TVs? @VerizonSupport Menu & Netflix work fine. Only have 1 TV. @348998 Please check the cables connected to the set top box. @VerizonSupport Ok but everything else works fine https://t.co/Xh9mi7lWxG @348998 Sorry for the trouble. Have you had a chance to reboot the STB? ^JRA @VerizonSupport Why? Everything else works fine. Seems like a signal issue. @348998 Please reset your set-top box to see if the problem resolves. ^NHP @VerizonSupport Maybe later. Switching to Netflix. Thanks @348998 Let us know. ^DDG", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--24": { "original dialog id": "4eed69e923b203475c747744c3cd94f6", "dialog index": 24, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@GWRHelp Any news on what happened to the 9.13am from Lawrence Hill to Bristol Parkway?" ] }, { "is_agent": true, "sentences": [ "There were animals on the line so the train had to bypass the station at a reduce speed so it could stop and investigate the damage to the service - Josh" ] }, { "is_agent": true, "sentences": [ "Services are not always able to stop additionally as this can cause further delays for other train - Josh" ] }, { "is_agent": true, "sentences": [ "You can make a complaint by emailing __email__ - Josh" ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp Any news on what happened to the 9.13am from Lawrence Hill to Bristol Parkway?" ] }, { "is_agent": false, "sentences": [ "It was delayed, now it appears to have disappeared." ] }, { "is_agent": true, "sentences": [ "There were animals on the line so the train had to bypass the station at a reduce speed so it could stop and investigate the damage to the service - Josh" ] }, { "is_agent": true, "sentences": [ "Services are not always able to stop additionally as this can cause further delays for other train - Josh" ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp Any news on what happened to the 9.13am from Lawrence Hill to Bristol Parkway?" ] }, { "is_agent": false, "sentences": [ "It was delayed, now it appears to have disappeared." ] }, { "is_agent": true, "sentences": [ "There were animals on the line so the train had to bypass the station at a reduce speed so it could stop and investigate the damage to the service - Josh" ] }, { "is_agent": true, "sentences": [ "Services are not always able to stop additionally as this can cause further delays for other train - Josh" ] } ] ], "abstractive_summaries": [ [ "Customer complaints about delay in train.", "Agent informs customer to register a complaint on given email address." ], [ "Customer is enquiring about the delayed train.", "Agent states that it was due to the animals which were on the line." ], [ "The customer asks what happened to the 9.13am from Lawrence Hill to Bristol Parkway since it was delayed.", "The agent says that there were animals on the line so the train had to bypass the station at a reduced speed so it could stop and investigate the damage to the service and adds that the services are not always able to stop additionally as this can cause further delays for other trains." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@GWRHelp Any news on what happened to the 9.13am from Lawrence Hill to Bristol Parkway? It was delayed, now it appears to have disappeared.", "system response": "@721962 Hi there. There were animals on the line so the train had to bypass the station at a reduce speed so it could stop and investigate the damage to the service - Josh", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@GWRHelp Okay. Why was this not communicated? @GWRHelp Another train has just passed us, going to Parkway. Surely not too much to have it stop at LH? @GWRHelp No apology either?", "system response": "@721962 Apologies for any lack of information provided, I appreciate this must be frustrating. Services are not always able to stop additionally as this can cause further delays for other train - Josh", "dialog history": " @GWRHelp Any news on what happened to the 9.13am from Lawrence Hill to Bristol Parkway? It was delayed, now it appears to have disappeared. @721962 Hi there. There were animals on the line so the train had to bypass the station at a reduce speed so it could stop and investigate the damage to the service - Josh", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@GWRHelp As opposed to the forty minutes I have now wasted sat on a platform? For a train that was supposed to be coming until it disappeared 3 minutes before on the live planner? How do I formally complain?", "system response": "@721962 Sorry for the inconvenience Greig. We always try to impact as few customers as possible. You can make a complaint by emailing __email__ - Josh", "dialog history": " @GWRHelp Any news on what happened to the 9.13am from Lawrence Hill to Bristol Parkway? It was delayed, now it appears to have disappeared. @721962 Hi there. There were animals on the line so the train had to bypass the station at a reduce speed so it could stop and investigate the damage to the service - Josh @GWRHelp Okay. Why was this not communicated? @GWRHelp Another train has just passed us, going to Parkway. Surely not too much to have it stop at LH? @GWRHelp No apology either? @721962 Apologies for any lack of information provided, I appreciate this must be frustrating. Services are not always able to stop additionally as this can cause further delays for other train - Josh", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--25": { "original dialog id": "822bfbb831711cbaf42fdfd092c4ba0e", "dialog index": 25, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Y\u2019all waisted a hour of my life." ] }, { "is_agent": true, "sentences": [ "@309496 Hello, we can't imagine how frustrating this has been for you, we are truly sorry about that." ] }, { "is_agent": true, "sentences": [ "Did this happen this morning?" ] }, { "is_agent": true, "sentences": [ "@309496 We are looking into the system issue right now." ] }, { "is_agent": true, "sentences": [ "@309496 My supervisor just confirmed that we are having issues with our system at this time." ] }, { "is_agent": true, "sentences": [ "@309496 I'm going to check with my supervisor." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about his system is down.", "Agent is updated that he is looking into the system right now and his supervisor just confirmed that they are having issue with his system at this time." ], [ "Customer is complaining about the systems for not working properly.", "Agent is stating that they are having issue with the systems at the time." ], [ "The customer complains that the system is down due to a fault.", "The agent replies that their supervisor just informed that they are having issues with their system at that time and informs that he will check with his supervisor on the customer's issue." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Fault cause they system down fuck @115714 . Y\u2019all waisted a hour of my life. To give me a $20 credit on a $150 bI\u2019ll for one line \ud83d\udd95\ud83c\udffd\ud83d\udd95\ud83c\udffd https://t.co/CuWDHHOjho", "system response": "@309496 Hello, we can't imagine how frustrating this has been for you, we are truly sorry about that. Did this happen this morning?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sprintcare Yes", "system response": "@309496 We are looking into the system issue right now. @309496 My supervisor just confirmed that we are having issues with our system at this time. I want to help you here. @309496 May I call you when the system is back up?", "dialog history": " Fault cause they system down fuck @115714 . Y\u2019all waisted a hour of my life. To give me a $20 credit on a $150 bI\u2019ll for one line \ud83d\udd95\ud83c\udffd\ud83d\udd95\ud83c\udffd https://t.co/CuWDHHOjho @309496 Hello, we can't imagine how frustrating this has been for you, we are truly sorry about that. Did this happen this morning?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sprintcare Sure 202-867-0033", "system response": "@309496 Thank you.", "dialog history": " Fault cause they system down fuck @115714 . Y\u2019all waisted a hour of my life. To give me a $20 credit on a $150 bI\u2019ll for one line \ud83d\udd95\ud83c\udffd\ud83d\udd95\ud83c\udffd https://t.co/CuWDHHOjho @309496 Hello, we can't imagine how frustrating this has been for you, we are truly sorry about that. Did this happen this morning? @sprintcare Yes @309496 We are looking into the system issue right now. @309496 My supervisor just confirmed that we are having issues with our system at this time. I want to help you here. @309496 May I call you when the system is back up?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@sprintcare Y\u2019all system still down I just want to use my 8 \ud83d\ude2b\ud83d\ude2b", "system response": "@309496 I'm going to check with my supervisor. Hold on.", "dialog history": " Fault cause they system down fuck @115714 . Y\u2019all waisted a hour of my life. To give me a $20 credit on a $150 bI\u2019ll for one line \ud83d\udd95\ud83c\udffd\ud83d\udd95\ud83c\udffd https://t.co/CuWDHHOjho @309496 Hello, we can't imagine how frustrating this has been for you, we are truly sorry about that. Did this happen this morning? @sprintcare Yes @309496 We are looking into the system issue right now. @309496 My supervisor just confirmed that we are having issues with our system at this time. I want to help you here. @309496 May I call you when the system is back up? @sprintcare Sure 202-867-0033 @309496 Thank you.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--26": { "original dialog id": "1950ce6e35d7c75af52184d5c8233afa", "dialog index": 26, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Deleting the app and telling all my friends to dump them." ] }, { "is_agent": false, "sentences": [ "@HotelTonightCX Im going to email and nothing is going to get resolved." ] }, { "is_agent": true, "sentences": [ "@478570 Thanks for your patience while we looked into this." ] }, { "is_agent": true, "sentences": [ "Sometimes 140 characters isn't enough!" ] } ], [ { "is_agent": false, "sentences": [ "@148884 do not book with this company." ] }, { "is_agent": false, "sentences": [ "@HotelTonightCX I called 6 times already and you all did nothing." ] }, { "is_agent": true, "sentences": [ "@478570 Oh no \u2013 DM us the reservation's Booking ID and we'll be happy to look into this" ] }, { "is_agent": true, "sentences": [ "@478570 If you'd like to DM or shoot us over an email to __email__ we\u2019re happy to discuss further" ] }, { "is_agent": true, "sentences": [ "We followed up via email" ] } ], [ { "is_agent": false, "sentences": [ "Deleting the app and telling all my friends to dump them." ] }, { "is_agent": false, "sentences": [ "@HotelTonightCX I called 6 times already and you all did nothing." ] }, { "is_agent": false, "sentences": [ "@HotelTonightCX Im going to email and nothing is going to get resolved." ] }, { "is_agent": true, "sentences": [ "@478570 If you'd like to DM or shoot us over an email to __email__ we\u2019re happy to discuss further" ] }, { "is_agent": false, "sentences": [ "@HotelTonightCX I sent a dm and email and no reponse." ] } ] ], "abstractive_summaries": [ [ "Customer complaining about hoteltonightcx because they are not responded properly for his booking.", "Agent suggests to dm his reservation booking id and he will be look into that." ], [ "Customer is complaining about deleting the app and telling all friends to dump them.", "Agent says sometimes 140 characters isn't enough and followed via email." ], [ "Customer is complaining for not resolving the issue with a reservation.", "Agent is requesting for the reservation ID via Direct message or email." ], [ "Customer is complaining that not to book with that company as there is no response from them.", "Agent updated that they followed through email." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@148884 do not book with this company. Absolutely the worst! Deleting the app and telling all my friends to dump them. Horrible!", "system response": "@478570 That isn\u2019t what we like to hear! Email __email__ so we can learn more", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@HotelTonightCX I called 6 times already and you all did nothing. Beyond dispointed. @HotelTonightCX Im going to email and nothing is going to get resolved.", "system response": "@478570 Oh no \u2013 DM us the reservation's Booking ID and we'll be happy to look into this @478570 If you'd like to DM or shoot us over an email to __email__ we\u2019re happy to discuss further", "dialog history": " @148884 do not book with this company. Absolutely the worst! Deleting the app and telling all my friends to dump them. Horrible! @478570 That isn\u2019t what we like to hear! Email __email__ so we can learn more", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@HotelTonightCX I sent a dm and email and no reponse.", "system response": "@478570 Thanks for your patience while we looked into this. Sometimes 140 characters isn't enough! We followed up via email", "dialog history": " @148884 do not book with this company. Absolutely the worst! Deleting the app and telling all my friends to dump them. Horrible! @478570 That isn\u2019t what we like to hear! Email __email__ so we can learn more @HotelTonightCX I called 6 times already and you all did nothing. Beyond dispointed. @HotelTonightCX Im going to email and nothing is going to get resolved. @478570 Oh no \u2013 DM us the reservation's Booking ID and we'll be happy to look into this @478570 If you'd like to DM or shoot us over an email to __email__ we\u2019re happy to discuss further", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--27": { "original dialog id": "b9e4e3bd9914afc891b8796422a298a4", "dialog index": 27, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "ordered somethin on @115937 & accidentally used my parents addy cuz it was default& requested to cancel right away and it was still too late ?" ] }, { "is_agent": true, "sentences": [ "@490757 The seller should still be able to cancel it unless they've already shipped it." ] }, { "is_agent": false, "sentences": [ "@AskeBay I put in the request to cancel like 10min after i made the order because i made mistake on the address /1" ] }, { "is_agent": false, "sentences": [ "@AskeBay I didnt received a message till today in the evening that they couldn\u2019t cancel because it has shipped/2" ] }, { "is_agent": false, "sentences": [ "@AskeBay Yet its not showing as shipped on my ebay app nor have i received a tracking number ?" ] }, { "is_agent": true, "sentences": [ "@490757 I would recommend to continue to work with the seller and open a returns request if it doesn't arrive on time." ] } ], [ { "is_agent": false, "sentences": [ "ordered somethin on @115937 & accidentally used my parents addy cuz it was default& requested to cancel right away and it was still too late ?" ] }, { "is_agent": true, "sentences": [ "@490757 The seller should still be able to cancel it unless they've already shipped it." ] }, { "is_agent": false, "sentences": [ "@AskeBay I didnt received a message till today in the evening that they couldn\u2019t cancel because it has shipped/2" ] }, { "is_agent": true, "sentences": [ "If it has been sent, will your parents be able to collect it & get it to you?^BC" ] }, { "is_agent": true, "sentences": [ "@490757 I would recommend to continue to work with the seller and open a returns request if it doesn't arrive on time." ] } ] ], "abstractive_summaries": [ [ "Customer wants to cancel an order which was placed by mistake.", "Agent states that to open a return request if the item didn't arrive on time." ], [ "The customer says that he accidentally ordered something to his parents address as it was default and could not cancel the item.", "The agent says seller can still able to cancel the item unless they have already shipped and recommend to continue work with seller and open return request if it does not arrive on time." ], [ "Customer is enquirer that they had order something and need to cancel that order .", "Agent recommend to continue to work with seller and open a returns request if it doesn't arrive on time." ] ] } }, "log": [ { "turn id": 1, "user utterance": "ordered somethin on @115937 & accidentally used my parents addy cuz it was default& requested to cancel right away and it was still too late ?", "system response": "@490757 The seller should still be able to cancel it unless they've already shipped it. Have you reached out to them? ^BC", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AskeBay I put in the request to cancel like 10min after i made the order because i made mistake on the address /1 @AskeBay I didnt received a message till today in the evening that they couldn\u2019t cancel because it has shipped/2 @AskeBay Yet its not showing as shipped on my ebay app nor have i received a tracking number ?", "system response": "@490757 That's strange. Have you said this to them? If it has been sent, will your parents be able to collect it & get it to you?^BC", "dialog history": " ordered somethin on @115937 & accidentally used my parents addy cuz it was default& requested to cancel right away and it was still too late ? @490757 The seller should still be able to cancel it unless they've already shipped it. Have you reached out to them? ^BC", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AskeBay Yes i did and they should i just wont get the package in time", "system response": "@490757 I see. I'm afraid there's nothing we can do as we can't force the seller to cancel the transaction for you if it's sent. 1/2 @490757 I would recommend to continue to work with the seller and open a returns request if it doesn't arrive on time. ^BC 2/2", "dialog history": " ordered somethin on @115937 & accidentally used my parents addy cuz it was default& requested to cancel right away and it was still too late ? @490757 The seller should still be able to cancel it unless they've already shipped it. Have you reached out to them? ^BC @AskeBay I put in the request to cancel like 10min after i made the order because i made mistake on the address /1 @AskeBay I didnt received a message till today in the evening that they couldn\u2019t cancel because it has shipped/2 @AskeBay Yet its not showing as shipped on my ebay app nor have i received a tracking number ? @490757 That's strange. Have you said this to them? If it has been sent, will your parents be able to collect it & get it to you?^BC", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--28": { "original dialog id": "2d482fb60f4a5bba769bf2b7e61c17b6", "dialog index": 28, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@SpotifyCares any reason why your app is \"unavailable\" in Spain?" ] }, { "is_agent": true, "sentences": [ "Do you have a VPN enabled?" ] }, { "is_agent": true, "sentences": [ "Can you let us know what country your Google Account is set to?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Looks like account country is set to Serbia." ] }, { "is_agent": true, "sentences": [ "If you ever need anything else, just shout and we'll come running \ud83c\udfc3 /DF" ] } ], [ { "is_agent": false, "sentences": [ "@SpotifyCares any reason why your app is \"unavailable\" in Spain?" ] }, { "is_agent": true, "sentences": [ "Can you tell us where in Spain you're located?" ] }, { "is_agent": true, "sentences": [ "Do you have a VPN enabled?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Nope!" ] }, { "is_agent": true, "sentences": [ "Also, is this the first time you're downloading the app?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares Changed it and it works now." ] } ], [ { "is_agent": false, "sentences": [ "@SpotifyCares any reason why your app is \"unavailable\" in Spain?" ] }, { "is_agent": true, "sentences": [ "Can you tell us where in Spain you're located?" ] }, { "is_agent": true, "sentences": [ "We'll see what we can suggest /NH" ] }, { "is_agent": true, "sentences": [ "Do you have a VPN enabled?" ] }, { "is_agent": true, "sentences": [ "Can you let us know what country your Google Account is set to?" ] }, { "is_agent": true, "sentences": [ "Also, is this the first time you're downloading the app?" ] }, { "is_agent": false, "sentences": [ "Thanks!" ] }, { "is_agent": true, "sentences": [ "We're glad we could help out." ] } ], [ { "is_agent": false, "sentences": [ "@SpotifyCares any reason why your app is \"unavailable\" in Spain?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares I'm in Madrid" ] }, { "is_agent": true, "sentences": [ "If so, try disabling it to see if it helps." ] }, { "is_agent": true, "sentences": [ "Can you let us know what country your Google Account is set to?" ] } ] ], "abstractive_summaries": [ [ "Customer is enquiring about the app which is not available in Spain.", "Agent ask to change the account by selecting serbia country and also states that they can get help at anytime." ], [ "Here is complaining about app is not showing in Spain in particular country and wants better solution.", "Here agent ask proper location and assist her to make changes in settings and gives the better solution." ], [ "Customer enquiring about Spotifycares app are unavilable in spain.", "Agent is asking is he had vpn enabled or not and also are you downloading the app for the first time." ], [ "Customer is questioning why their app is unavailable in Spain.", "Agent replies to check which country their Google account is set to." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@SpotifyCares any reason why your app is \"unavailable\" in Spain? https://t.co/M5M34BSswz", "system response": "@637766 Hi there! Can you tell us where in Spain you're located? We'll see what we can suggest /NH", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SpotifyCares I'm in Madrid", "system response": "@637766 Thanks! Do you have a VPN enabled? If so, try disabling it to see if it helps. Let us know how it goes /NH", "dialog history": " @SpotifyCares any reason why your app is \"unavailable\" in Spain? https://t.co/M5M34BSswz @637766 Hi there! Can you tell us where in Spain you're located? We'll see what we can suggest /NH", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SpotifyCares Nope! No VPN", "system response": "@637766 Got it. Can you let us know what country your Google Account is set to? Also, is this the first time you're downloading the app? /NH", "dialog history": " @SpotifyCares any reason why your app is \"unavailable\" in Spain? https://t.co/M5M34BSswz @637766 Hi there! Can you tell us where in Spain you're located? We'll see what we can suggest /NH @SpotifyCares I'm in Madrid @637766 Thanks! Do you have a VPN enabled? If so, try disabling it to see if it helps. Let us know how it goes /NH", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@SpotifyCares Looks like account country is set to Serbia. I'll see if I can change it right now @SpotifyCares Changed it and it works now. Thanks!", "system response": "@637766 No worries! We're glad we could help out. If you ever need anything else, just shout and we'll come running \ud83c\udfc3 /DF", "dialog history": " @SpotifyCares any reason why your app is \"unavailable\" in Spain? https://t.co/M5M34BSswz @637766 Hi there! Can you tell us where in Spain you're located? We'll see what we can suggest /NH @SpotifyCares I'm in Madrid @637766 Thanks! Do you have a VPN enabled? If so, try disabling it to see if it helps. Let us know how it goes /NH @SpotifyCares Nope! No VPN @637766 Got it. Can you let us know what country your Google Account is set to? Also, is this the first time you're downloading the app? /NH", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--29": { "original dialog id": "a1e7ab29a4195bf1aa1f5a74b0091b30", "dialog index": 29, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback" ] }, { "is_agent": false, "sentences": [ "@AdobeCare Did not work - please view this screenshot to see how Photoshop is hijacking my cmputer during app launch process\nhttps://t.co/mnGgLS6o6O" ] }, { "is_agent": true, "sentences": [ "@357513 Hi Joe, we're looping in an expert who can help you out here." ] }, { "is_agent": true, "sentences": [ "Our team working on this issue to get it fix asap, refer: https://t.co/BUs9gTCXeF ^MG" ] } ], [ { "is_agent": false, "sentences": [ "Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback" ] }, { "is_agent": true, "sentences": [ "@357513 Hi Joe,\n Did you try clicking the 3 dots by your profile pic in the CC desktop app & select Pin to menu bar?" ] }, { "is_agent": true, "sentences": [ "@357513 Hi Joe, I attached a screen shot of my CC desktop app to show you where the Pin to menu bar is located." ] }, { "is_agent": false, "sentences": [ "@AdobeCare Did not work - please view this screenshot to see how Photoshop is hijacking my cmputer during app launch process\nhttps://t.co/mnGgLS6o6O" ] }, { "is_agent": true, "sentences": [ "@357513 Hi Joe, we're looping in an expert who can help you out here." ] } ], [ { "is_agent": false, "sentences": [ "Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback" ] }, { "is_agent": true, "sentences": [ "@357513 Hi Joe, I attached a screen shot of my CC desktop app to show you where the Pin to menu bar is located." ] }, { "is_agent": true, "sentences": [ "@357513 Hi Joe, we're looping in an expert who can help you out here." ] }, { "is_agent": true, "sentences": [ "Our team working on this issue to get it fix asap, refer: https://t.co/BUs9gTCXeF ^MG" ] } ] ], "abstractive_summaries": [ [ "Customer is asking about it would be nice if when minimized creative cloud upon opening the app,stayed minimized product feedback.", "Agent says the team is working on this issue to get it fix asap,refer:URL." ], [ "Customer wished that the minimized Creative Cloud upon stay upon when opening the other app.", "Agent updated to refer to a given link, and also tells that their team is working on this issue to get it fixed asap." ], [ "Customer wants the Creative cloud to stay minimized upon opening the app.", "Agent provides several solutions which didn't work and later updates that their team is working on this issue to get it fix asap." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback", "system response": "@357513 Hi Joe,\n Did you try clicking the 3 dots by your profile pic in the CC desktop app & select Pin to menu bar? That should help you. ^SV", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AdobeCare Please provide a screenshot", "system response": "@357513 Hi Joe, I attached a screen shot of my CC desktop app to show you where the Pin to menu bar is located. ^SV https://t.co/6FY23nCFx1", "dialog history": " Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback @357513 Hi Joe,\n Did you try clicking the 3 dots by your profile pic in the CC desktop app & select Pin to menu bar? That should help you. ^SV", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AdobeCare Thank You :) @AdobeCare Did not work - please view this screenshot to see how Photoshop is hijacking my cmputer during app launch process\nhttps://t.co/mnGgLS6o6O", "system response": "@357513 Joe, are you using a dual monitor display? Have you tired resetting the Photoshop preferences to see if it helps? ^SV", "dialog history": " Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback @357513 Hi Joe,\n Did you try clicking the 3 dots by your profile pic in the CC desktop app & select Pin to menu bar? That should help you. ^SV @AdobeCare Please provide a screenshot @357513 Hi Joe, I attached a screen shot of my CC desktop app to show you where the Pin to menu bar is located. ^SV https://t.co/6FY23nCFx1", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AdobeCare Have you tried to recreate the experience?", "system response": "@357513 Hi Joe, we're looping in an expert who can help you out here. They will reply as soon as they're available. ^NR https://t.co/iuwZCjz4Or", "dialog history": " Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback @357513 Hi Joe,\n Did you try clicking the 3 dots by your profile pic in the CC desktop app & select Pin to menu bar? That should help you. ^SV @AdobeCare Please provide a screenshot @357513 Hi Joe, I attached a screen shot of my CC desktop app to show you where the Pin to menu bar is located. ^SV https://t.co/6FY23nCFx1 @AdobeCare Thank You :) @AdobeCare Did not work - please view this screenshot to see how Photoshop is hijacking my cmputer during app launch process\nhttps://t.co/mnGgLS6o6O @357513 Joe, are you using a dual monitor display? Have you tired resetting the Photoshop preferences to see if it helps? ^SV", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@AdobeCare Thank You", "system response": "@357513 Hi Joe, Its a known issue and logged as a bug. Our team working on this issue to get it fix asap, refer: https://t.co/BUs9gTCXeF ^MG", "dialog history": " Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback @357513 Hi Joe,\n Did you try clicking the 3 dots by your profile pic in the CC desktop app & select Pin to menu bar? That should help you. ^SV @AdobeCare Please provide a screenshot @357513 Hi Joe, I attached a screen shot of my CC desktop app to show you where the Pin to menu bar is located. ^SV https://t.co/6FY23nCFx1 @AdobeCare Thank You :) @AdobeCare Did not work - please view this screenshot to see how Photoshop is hijacking my cmputer during app launch process\nhttps://t.co/mnGgLS6o6O @357513 Joe, are you using a dual monitor display? Have you tired resetting the Photoshop preferences to see if it helps? ^SV @AdobeCare Have you tried to recreate the experience? @357513 Hi Joe, we're looping in an expert who can help you out here. They will reply as soon as they're available. ^NR https://t.co/iuwZCjz4Or", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--30": { "original dialog id": "09f1f1eda420edb933147e2700ac4662", "dialog index": 30, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@airtel_care Go check your DM and see the number I have put down since the 7th , especially that Lawrence Igbeme or something.. he thinks he is smart" ] }, { "is_agent": true, "sentences": [ "@130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into." ] }, { "is_agent": true, "sentences": [ "@130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into." ] }, { "is_agent": false, "sentences": [ "@airtel_care You are suppose to call me by 12 according to your cc" ] }, { "is_agent": true, "sentences": [ "@130842 Hello @130842, please be informed that you will be contacted shortly on this." ] } ], [ { "is_agent": false, "sentences": [ "you will fold up and run into loss as u have caused me pains,4weeks n counting" ] }, { "is_agent": true, "sentences": [ "@130842 Hello @130842, kindly provide a mobile number we can reach you on for verbal clarification." ] }, { "is_agent": false, "sentences": [ "@airtel_care Go check your DM and see the number I have put down since the 7th , especially that Lawrence Igbeme or something.. he thinks he is smart" ] }, { "is_agent": true, "sentences": [ "@130842 Hello @130842, we acknowledge your complaint." ] }, { "is_agent": true, "sentences": [ "@130842 Hello @130842, we acknowledge your complaint." ] }, { "is_agent": true, "sentences": [ "@130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into." ] }, { "is_agent": true, "sentences": [ "@130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into." ] } ] ], "abstractive_summaries": [ [ "Customer is aggressive about his previous conversation with agent and complaint registered.", "Agent request customer to have patient and informed that they will be contacted shortly." ], [ "Customer is nit happy with the customer support for not attending to his issues.", "Agent assures that the issue is being looked into and will contact shortly." ], [ "Customer is complaining about the service and response in the airtel care.", "Agent informed that they will be contacted shortly on this." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@airtel_care fuck you, your company, your CEO and even COO. you will fold up and run into loss as u have caused me pains,4weeks n counting", "system response": "@130842 Hello @130842, kindly provide a mobile number we can reach you on for verbal clarification. Thank you.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@airtel_care Which verbal clarifications... you are fraud, you defrauded me, lied to me and still rude.. cc @23957 @airtel_care Go check your DM and see the number I have put down since the 7th , especially that Lawrence Igbeme or something.. he thinks he is smart @airtel_care 08077364214", "system response": "@130842 Hello @130842, we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. ^ED @130842 Hello @130842, we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. ^ED @130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into. All inconveniences regretted. Thank you.", "dialog history": " @airtel_care fuck you, your company, your CEO and even COO. you will fold up and run into loss as u have caused me pains,4weeks n counting @130842 Hello @130842, kindly provide a mobile number we can reach you on for verbal clarification. Thank you.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@airtel_care You are suppose to call me by 12 according to your cc", "system response": "@130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into. All inconveniences regretted. Thank you. @130842 Hello @130842, please be informed that you will be contacted shortly on this. Thank you.", "dialog history": " @airtel_care fuck you, your company, your CEO and even COO. you will fold up and run into loss as u have caused me pains,4weeks n counting @130842 Hello @130842, kindly provide a mobile number we can reach you on for verbal clarification. Thank you. @airtel_care Which verbal clarifications... you are fraud, you defrauded me, lied to me and still rude.. cc @23957 @airtel_care Go check your DM and see the number I have put down since the 7th , especially that Lawrence Igbeme or something.. he thinks he is smart @airtel_care 08077364214 @130842 Hello @130842, we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. ^ED @130842 Hello @130842, we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. ^ED @130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into. All inconveniences regretted. Thank you.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--31": { "original dialog id": "a9854ff1dd946ad4618a3fabe2793f08", "dialog index": 31, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "After weeks dealing w/ wrong accusations, my bill is higher b/c of Verizon\u2019s mistake." ] }, { "is_agent": true, "sentences": [ "@651141 Should your number be with Verizon or Comcast?" ] }, { "is_agent": false, "sentences": [ "@VerizonSupport All we want is to pay the price we paid for months before all of this happened with no impetus from us." ] }, { "is_agent": true, "sentences": [ "@651141 We can have a billing specialist look into it." ] }, { "is_agent": true, "sentences": [ "@651141 We can look into this and see what we can do." ] } ], [ { "is_agent": false, "sentences": [ "After weeks dealing w/ wrong accusations, my bill is higher b/c of Verizon\u2019s mistake." ] }, { "is_agent": true, "sentences": [ "te customersknowledge Please follow and DM us for assistance." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the bill hike and doesn't wish to pay the extra for somebody else's mistake.", "Agent asks if the number is with Verizon or Comcast, and also assures that a billing specialist will look into it to resolve the issue." ], [ "The customer is complaining that his bill was higher only because of verizon's mistake.", "The agent asked to dm them for further assistance." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115725 Really disappointing service. After weeks dealing w/ wrong accusations, my bill is higher b/c of Verizon\u2019s mistake. @118156", "system response": "@651141 What mistake was made? We would like to help. ^KMG", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VerizonSupport Our phone stopped working. We called and were told it was because we had told another company to claim it. We hadn\u2019t. @VerizonSupport The problem is Verizon then said our contract was broken, and so our bill went up. Now we\u2019re paying more monthly for something we didn\u2019t do.", "system response": "@651141 Oh no!!! Is this for residential or wireless phone service?", "dialog history": " @115725 Really disappointing service. After weeks dealing w/ wrong accusations, my bill is higher b/c of Verizon\u2019s mistake. @118156 @651141 What mistake was made? We would like to help. ^KMG", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VerizonSupport On Verizon\u2019s advice we called Comcast, Who had the number, and they said they that verizon had sent them a release on 9/15 we didn\u2019t ask for @VerizonSupport The phone is working again. Comcast never activated it after the # was released by Verizon because nobody (I\ufe0f.e. me) asked them to do so.", "system response": "@651141 Should your number be with Verizon or Comcast? ^TDC", "dialog history": " @115725 Really disappointing service. After weeks dealing w/ wrong accusations, my bill is higher b/c of Verizon\u2019s mistake. @118156 @651141 What mistake was made? We would like to help. ^KMG @VerizonSupport Our phone stopped working. We called and were told it was because we had told another company to claim it. We hadn\u2019t. @VerizonSupport The problem is Verizon then said our contract was broken, and so our bill went up. Now we\u2019re paying more monthly for something we didn\u2019t do. @651141 Oh no!!! Is this for residential or wireless phone service?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VerizonSupport However they never activate this # that was release by Verizon because we never asked them to get it, but Verizon seems to think we did. @VerizonSupport Verizon. We switched to Verizon in April. @VerizonSupport All we want is to pay the price we paid for months before all of this happened with no impetus from us. It seems unlikely Verizon cant do so", "system response": "@651141 We can have a billing specialist look into it. te customersknowledge Please follow and DM us for assistance. @651141 We can look into this and see what we can do. Please follow and DM us. ^KMG", "dialog history": " @115725 Really disappointing service. After weeks dealing w/ wrong accusations, my bill is higher b/c of Verizon\u2019s mistake. @118156 @651141 What mistake was made? We would like to help. ^KMG @VerizonSupport Our phone stopped working. We called and were told it was because we had told another company to claim it. We hadn\u2019t. @VerizonSupport The problem is Verizon then said our contract was broken, and so our bill went up. Now we\u2019re paying more monthly for something we didn\u2019t do. @651141 Oh no!!! Is this for residential or wireless phone service? @VerizonSupport On Verizon\u2019s advice we called Comcast, Who had the number, and they said they that verizon had sent them a release on 9/15 we didn\u2019t ask for @VerizonSupport The phone is working again. Comcast never activated it after the # was released by Verizon because nobody (I\ufe0f.e. me) asked them to do so. @651141 Should your number be with Verizon or Comcast? ^TDC", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--32": { "original dialog id": "ac71746eb04be4c2456e2d54a5fede47", "dialog index": 32, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl" ] }, { "is_agent": true, "sentences": [ "Also, what iOS version is running and which iPhone model is this happening on?" ] }, { "is_agent": true, "sentences": [ "Let's have you try to restart the iPhone and then see if that issue persists." ] }, { "is_agent": false, "sentences": [ "@AppleSupport happened multiple times over 3-4 weeks." ] }, { "is_agent": true, "sentences": [ "@138172 If that issue happens again, go ahead and reach out to us in DM and let us know more about it then." ] } ], [ { "is_agent": false, "sentences": [ "MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl" ] }, { "is_agent": true, "sentences": [ "Also, what iOS version is running and which iPhone model is this happening on?" ] }, { "is_agent": false, "sentences": [ "iOS11.1.2." ] }, { "is_agent": true, "sentences": [ "@138172 If that issue happens again, go ahead and reach out to us in DM and let us know more about it then." ] } ], [ { "is_agent": false, "sentences": [ "MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl" ] }, { "is_agent": true, "sentences": [ "Let's have you try to restart the iPhone and then see if that issue persists." ] }, { "is_agent": true, "sentences": [ "To confirm, the issue is not happening now after restarting the iPhone?" ] }, { "is_agent": false, "sentences": [ "@AppleSupport As I said I can't recreate the scenario but it happens once every week or so" ] } ] ], "abstractive_summaries": [ [ "The customer is asking why cant he view his notifications even after the phone is unlocked.", "The agent asks what is the model of the phone, what version of iOS runs on customer's phone and asks to DM them again if the same issue occurs." ], [ "Customer is stating that he is unable to view the notification even after unlocking the phone.", "The agent asked the customer to restart the phone once." ], [ "Customer is complaining that he is unable to view notification even after unlocking the phone.", "Agent is enquiring whether the issue persists even after restarting the phone." ] ] } }, "log": [ { "turn id": 1, "user utterance": "MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl", "system response": "@138172 We'll work together to get you able to view those notifications in no time. What happens when you try to view that notification? Also, what iOS version is running and which iPhone model is this happening on?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport Nothing happens. iOS11.1.2. iPhone 7.", "system response": "@138172 Thanks for letting us know. Let's have you try to restart the iPhone and then see if that issue persists. This can help: https://t.co/OWRDHWSt4h Let us know how that goes afterward. Also, check out this article about notifications: https://t.co/2txgOv5s2M https://t.co/GDrqU22YpT", "dialog history": " MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl @138172 We'll work together to get you able to view those notifications in no time. What happens when you try to view that notification? Also, what iOS version is running and which iPhone model is this happening on?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport happened multiple times over 3-4 weeks. even after restarting. can't seem to replicate the scenario though.", "system response": "@138172 Thanks for that info. To confirm, the issue is not happening now after restarting the iPhone?", "dialog history": " MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl @138172 We'll work together to get you able to view those notifications in no time. What happens when you try to view that notification? Also, what iOS version is running and which iPhone model is this happening on? @AppleSupport Nothing happens. iOS11.1.2. iPhone 7. @138172 Thanks for letting us know. Let's have you try to restart the iPhone and then see if that issue persists. This can help: https://t.co/OWRDHWSt4h Let us know how that goes afterward. Also, check out this article about notifications: https://t.co/2txgOv5s2M https://t.co/GDrqU22YpT", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AppleSupport As I said I can't recreate the scenario but it happens once every week or so", "system response": "@138172 If that issue happens again, go ahead and reach out to us in DM and let us know more about it then. We'll be happy to help further then. https://t.co/GDrqU22YpT", "dialog history": " MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl @138172 We'll work together to get you able to view those notifications in no time. What happens when you try to view that notification? Also, what iOS version is running and which iPhone model is this happening on? @AppleSupport Nothing happens. iOS11.1.2. iPhone 7. @138172 Thanks for letting us know. Let's have you try to restart the iPhone and then see if that issue persists. This can help: https://t.co/OWRDHWSt4h Let us know how that goes afterward. Also, check out this article about notifications: https://t.co/2txgOv5s2M https://t.co/GDrqU22YpT @AppleSupport happened multiple times over 3-4 weeks. even after restarting. can't seem to replicate the scenario though. @138172 Thanks for that info. To confirm, the issue is not happening now after restarting the iPhone?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--33": { "original dialog id": "bb8743de6a2608bb1c3bc2696fb87313", "dialog index": 33, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@115722 what is going on with #SNF being frozen for the last 30 minutes." ] }, { "is_agent": false, "sentences": [ "All other channels are working and I\u2019m missing the game because of #Fios being messed up." ] }, { "is_agent": true, "sentences": [ "@673907 We would want to reseat the coax cable at the main DVR and the splitter." ] }, { "is_agent": true, "sentences": [ "Can you take that coax out and then put it back in securely?" ] }, { "is_agent": true, "sentences": [ "We will still would need to reseat coax and unplug the power cord." ] } ], [ { "is_agent": false, "sentences": [ "@115722 what is going on with #SNF being frozen for the last 30 minutes." ] }, { "is_agent": false, "sentences": [ "All other channels are working and I\u2019m missing the game because of #Fios being messed up." ] }, { "is_agent": true, "sentences": [ "@673907 We would want to reseat the coax cable at the main DVR and the splitter." ] }, { "is_agent": true, "sentences": [ "Can you take that coax out and then put it back in securely?" ] } ] ], "abstractive_summaries": [ [ "Customer complains that he is missing the game as #SNF being stuck for 30 minutes.", "Agent suggested to reset coax cable and to unplug the power cord." ], [ "The customer is asking what is going on with #SNF being frozen for more than 30 minutes and adds that all the channels are working and he is missing the game because of #Fios being messed up.", "The agent asks to reseat the coax cable at the main DVR and the spitter and to put it back securely." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115722 what is going on with #SNF being frozen for the last 30 minutes. All other channels are working and I\u2019m missing the game because of #Fios being messed up.", "system response": "@673907 Good evening, is this happening on all boxes? ^RMD", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VerizonSupport It was happening on both boxes in the house. Yes.", "system response": "@673907 We would want to reseat the coax cable at the main DVR and the splitter. Can you take that coax out and then put it back in securely? ^BCW", "dialog history": " @115722 what is going on with #SNF being frozen for the last 30 minutes. All other channels are working and I\u2019m missing the game because of #Fios being messed up. @673907 Good evening, is this happening on all boxes? ^RMD", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VerizonSupport But it\u2019s only that one channel. All other channels are working fine @VerizonSupport Coax in main box taken out and put back in. Still frozen", "system response": "@673907 That's fine. We will still would need to reseat coax and unplug the power cord. ^CAR", "dialog history": " @115722 what is going on with #SNF being frozen for the last 30 minutes. All other channels are working and I\u2019m missing the game because of #Fios being messed up. @673907 Good evening, is this happening on all boxes? ^RMD @VerizonSupport It was happening on both boxes in the house. Yes. @673907 We would want to reseat the coax cable at the main DVR and the splitter. Can you take that coax out and then put it back in securely? ^BCW", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VerizonSupport Power reset it. Working now.", "system response": "@673907 Ok great we are happy to hear that! Have a great day!", "dialog history": " @115722 what is going on with #SNF being frozen for the last 30 minutes. All other channels are working and I\u2019m missing the game because of #Fios being messed up. @673907 Good evening, is this happening on all boxes? ^RMD @VerizonSupport It was happening on both boxes in the house. Yes. @673907 We would want to reseat the coax cable at the main DVR and the splitter. Can you take that coax out and then put it back in securely? ^BCW @VerizonSupport But it\u2019s only that one channel. All other channels are working fine @VerizonSupport Coax in main box taken out and put back in. Still frozen @673907 That's fine. We will still would need to reseat coax and unplug the power cord. ^CAR", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--34": { "original dialog id": "f7a6652a75ac3a73958e6719a9ca071c", "dialog index": 34, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AirAsiaSupport When i buy tiket at @115802 Web when i made payment the price increase, it didnt state in the payment page that there will be add cosr" ] }, { "is_agent": false, "sentences": [ "@AirAsiaSupport Then i call your call center they said it probably bank charge fee, but why is it so high?!!" ] }, { "is_agent": true, "sentences": [ "@365268 Dear Ana, this is subject to travel agent, kindly refer https://t.co/37BlIaNL8q to avoid processing fee charge." ] }, { "is_agent": true, "sentences": [ "@365268 Hi Ana,processing fee will be charge accordingly to bank, to avoid kindly apply payments made through BIG Visa card.Thanks-Mich" ] } ], [ { "is_agent": false, "sentences": [ "@AirAsiaSupport When i buy tiket at @115802 Web when i made payment the price increase, it didnt state in the payment page that there will be add cosr" ] }, { "is_agent": true, "sentences": [ "@365268 Hi Ana, Processing Fees are actually chargeable for payments made via Credit/Debit cards or even Direct Debit." ] }, { "is_agent": true, "sentences": [ "@365268 Hi Ana,processing fee will be charge accordingly to bank, to avoid kindly apply payments made through BIG Visa card.Thanks-Mich" ] } ], [ { "is_agent": false, "sentences": [ "Telp ke call center @115802 malah disarankan pesan lewat call center ajah next nya.." ] }, { "is_agent": true, "sentences": [ "@365268 Hi Ana, kindly tweet us in English or you may also contact the Call Centre https://t.co/H9HzxD1OOh for further assistance- Mariya" ] }, { "is_agent": false, "sentences": [ "@AirAsiaSupport When i buy tiket at @115802 Web when i made payment the price increase, it didnt state in the payment page that there will be add cosr" ] }, { "is_agent": false, "sentences": [ "@AirAsiaSupport The call center suggest me to buy trough them not wwb so there will no add charge!!" ] }, { "is_agent": true, "sentences": [ "@365268 Hi Ana, Processing Fees are actually chargeable for payments made via Credit/Debit cards or even Direct Debit." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about paying higher bank processing fee.", "Agent states that the processing fee will be charged accordingly to bank." ], [ "Customer complaint about almost 10 % hike in ticket price while making payment on payment page.", "Agents informs customer that processing fee will be charge accordingly to bank." ], [ "The customer was complaining that the price of the ticket is increased.", "The agent updated the customer saying that processing fees are actually chargeable for payments." ], [ "Customer is complaining that they have made payment the price increase and it did not state in the payment page.", "Agent updated that processing fee will be charge accordingly to bank to avoid kindly apply payments made through BIG visa card." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Telp ke call center @115802 malah disarankan pesan lewat call center ajah next nya.. WHAT??!! Apagunanya you punya web", "system response": "@365268 Hi Ana, kindly tweet us in English or you may also contact the Call Centre https://t.co/H9HzxD1OOh for further assistance- Mariya", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AirAsiaSupport When i buy tiket at @115802 Web when i made payment the price increase, it didnt state in the payment page that there will be add cosr @AirAsiaSupport Then i call your call center they said it probably bank charge fee, but why is it so high?!! Its like 10% add to my ticket price! ! @AirAsiaSupport The call center suggest me to buy trough them not wwb so there will no add charge!! So what the use of your website? @AirAsiaSupport I try to book the same flight with traveloka and in the last payment their price is cheaper!!! Because they do not charge us add cost! !", "system response": "@365268 Hi Ana, Processing Fees are actually chargeable for payments made via Credit/Debit cards or even Direct Debit. Thanks. -Floi @365268 Hi, prices can change in between you check the availability as system works on real-time,kindly clear cache,try again.Thanks-Mich @365268 Hi Ana, may refer to https://t.co/37BlIaNL8q for processing fee list. Thanks-Mich @365268 Hi Ana, kindly refer to https://t.co/37BlIaw9JQ processing fee list. Thanks-Mich @365268 Dear Ana, this is subject to travel agent, kindly refer https://t.co/37BlIaNL8q to avoid processing fee charge. Thanks-Mich", "dialog history": " Telp ke call center @115802 malah disarankan pesan lewat call center ajah next nya.. WHAT??!! Apagunanya you punya web @365268 Hi Ana, kindly tweet us in English or you may also contact the Call Centre https://t.co/H9HzxD1OOh for further assistance- Mariya", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AirAsiaSupport Understand.. And did not mind it, but is it almost 10% of my ticket price??!! As far i know its about 3% from my total transaction @AirAsiaSupport I have check my invoice.. The price did not change, just you add processing fee, that i think it ridiculously high..", "system response": "@365268 Hi Ana,processing fee will be charge accordingly to bank, to avoid kindly apply payments made through BIG Visa card.Thanks-Mich", "dialog history": " Telp ke call center @115802 malah disarankan pesan lewat call center ajah next nya.. WHAT??!! Apagunanya you punya web @365268 Hi Ana, kindly tweet us in English or you may also contact the Call Centre https://t.co/H9HzxD1OOh for further assistance- Mariya @AirAsiaSupport When i buy tiket at @115802 Web when i made payment the price increase, it didnt state in the payment page that there will be add cosr @AirAsiaSupport Then i call your call center they said it probably bank charge fee, but why is it so high?!! Its like 10% add to my ticket price! ! @AirAsiaSupport The call center suggest me to buy trough them not wwb so there will no add charge!! So what the use of your website? @AirAsiaSupport I try to book the same flight with traveloka and in the last payment their price is cheaper!!! Because they do not charge us add cost! ! @365268 Hi Ana, Processing Fees are actually chargeable for payments made via Credit/Debit cards or even Direct Debit. Thanks. -Floi @365268 Hi, prices can change in between you check the availability as system works on real-time,kindly clear cache,try again.Thanks-Mich @365268 Hi Ana, may refer to https://t.co/37BlIaNL8q for processing fee list. Thanks-Mich @365268 Hi Ana, kindly refer to https://t.co/37BlIaw9JQ processing fee list. Thanks-Mich @365268 Dear Ana, this is subject to travel agent, kindly refer https://t.co/37BlIaNL8q to avoid processing fee charge. Thanks-Mich", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--35": { "original dialog id": "816389a137d0ff1b0a043a2f7da73573", "dialog index": 35, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@Safaricom_Care hey kindly can you reverse a transaction i did wrongly few minutes ago." ] }, { "is_agent": true, "sentences": [ "@318819 Hi Angie, sorry this happened kindly share the transaction id for assistance.^WK" ] }, { "is_agent": true, "sentences": [ "@318819 We have reversed the transaction." ] } ], [ { "is_agent": false, "sentences": [ "@Safaricom_Care hey kindly can you reverse a transaction i did wrongly few minutes ago." ] }, { "is_agent": false, "sentences": [ "@Safaricom_Care Transaction id is LJD5O1L15X" ] }, { "is_agent": true, "sentences": [ "@318819 -(contd)any letter or number within 25 seconds to cancel a wrong transaction." ] }, { "is_agent": false, "sentences": [ "How long does it take to get the money back in my account." ] } ], [ { "is_agent": false, "sentences": [ "@Safaricom_Care hey kindly can you reverse a transaction i did wrongly few minutes ago." ] }, { "is_agent": false, "sentences": [ "@Safaricom_Care Transaction id is LJD5O1L15X" ] }, { "is_agent": true, "sentences": [ "You will get a notification once completed." ] }, { "is_agent": true, "sentences": [ "@318819 -(contd)any letter or number within 25 seconds to cancel a wrong transaction." ] } ] ], "abstractive_summaries": [ [ "The customer was requesting to reverse the transaction he did.", "The agent asked for the transaction id for assistance and helped the customer to get back his amount." ], [ "Customer is requesting to reverse the transaction to the account.", "Agent asked the customer to share transaction ID and informed that wrong transaction will be cancelled." ], [ "Customer asks to reverse a transaction which they did wrongly few minutes ago.", "Agent updates that their transaction has been reversed, and provides details how to cancel wrong transaction." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@Safaricom_Care hey kindly can you reverse a transaction i did wrongly few minutes ago.", "system response": "@318819 Hi Angie, sorry this happened kindly share the transaction id for assistance.^WK", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Safaricom_Care Transaction id is LJD5O1L15X", "system response": "@318819 We have reversed the transaction. You will get a notification once completed. Use the hakikisha service by responding with @318819 -(contd)any letter or number within 25 seconds to cancel a wrong transaction. ^NP", "dialog history": " @Safaricom_Care hey kindly can you reverse a transaction i did wrongly few minutes ago. @318819 Hi Angie, sorry this happened kindly share the transaction id for assistance.^WK", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Safaricom_Care thank-you so much @Safaricom_Care hello. How long does it take to get the money back in my account. I haven't received it yet", "system response": "@318819 See DM. ^PI", "dialog history": " @Safaricom_Care hey kindly can you reverse a transaction i did wrongly few minutes ago. @318819 Hi Angie, sorry this happened kindly share the transaction id for assistance.^WK @Safaricom_Care Transaction id is LJD5O1L15X @318819 We have reversed the transaction. You will get a notification once completed. Use the hakikisha service by responding with @318819 -(contd)any letter or number within 25 seconds to cancel a wrong transaction. ^NP", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--36": { "original dialog id": "73137606c1ec52a6268570a790215709", "dialog index": 36, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Got an offer code from @116057." ] }, { "is_agent": false, "sentences": [ "@116057 Congratulations, @116057, this is how you lose a customer before they even become one." ] }, { "is_agent": true, "sentences": [ "@164296 If an order is cancelled the promo code goes back on your account for future use." ] }, { "is_agent": true, "sentences": [ "Feel free to DM us your account email so we can look into that for you!" ] }, { "is_agent": true, "sentences": [ "In that case, the credit doesn't show until after the order is complete." ] } ], [ { "is_agent": false, "sentences": [ "After using code, needed to change the order." ] }, { "is_agent": false, "sentences": [ "Not an option, so canceled & reorder." ] }, { "is_agent": true, "sentences": [ "Feel free to DM us your account email so we can look into that for you!" ] }, { "is_agent": true, "sentences": [ "In that case, the credit doesn't show until after the order is complete." ] } ], [ { "is_agent": false, "sentences": [ "After using code, needed to change the order." ] }, { "is_agent": false, "sentences": [ "Not an option, so canceled & reorder." ] }, { "is_agent": true, "sentences": [ "@164296 If an order is cancelled the promo code goes back on your account for future use." ] }, { "is_agent": true, "sentences": [ "In that case, the credit doesn't show until after the order is complete." ] } ], [ { "is_agent": false, "sentences": [ "After using code, needed to change the order." ] }, { "is_agent": false, "sentences": [ "@116057 Congratulations, @116057, this is how you lose a customer before they even become one." ] }, { "is_agent": true, "sentences": [ "@164296 If an order is cancelled the promo code goes back on your account for future use." ] }, { "is_agent": true, "sentences": [ "@164296 You should see a discount on your delivery fee." ] }, { "is_agent": true, "sentences": [ "Feel free to DM us your account email so we can look into that for you!" ] } ], [ { "is_agent": false, "sentences": [ "Got an offer code from @116057." ] }, { "is_agent": false, "sentences": [ "After using code, needed to change the order." ] }, { "is_agent": true, "sentences": [ "@164296 If an order is cancelled the promo code goes back on your account for future use." ] }, { "is_agent": true, "sentences": [ "@164296 You should see a discount on your delivery fee." ] }, { "is_agent": true, "sentences": [ "Feel free to DM us your account email so we can look into that for you!" ] } ] ], "abstractive_summaries": [ [ "Customer is asking information about promotional code as he want to change the order.", "Agent explaining the process offer code n asking customer to dm regarding account details for further assist." ], [ "Customer couldn't change the order after using offer code.", "Agent informs customer that credit doesn't shows until order is complete." ], [ "Customer wants to change the order and need reorder it.", "Agent says that credit doesn't show until after the order is complete." ], [ "Customer is enquirer that after using the code needed to change the order.", "Agent updated that case the credit doesn't show until after the order is complete." ], [ "The customer says that he got an offer from @116057 and after using code, he needed to change the order so he cancelled it.", "The agent says if an order is cancelled the promo code goes back to his account for further use, one should see a discount on delivery fee and asks to DM customer's account email so that they get look into it." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Got an offer code from @116057. After using code, needed to change the order. Not an option, so canceled & reorder. @116057 Congratulations, @116057, this is how you lose a customer before they even become one. Good job. I'll use @115877 instead.", "system response": "@164296 If an order is cancelled the promo code goes back on your account for future use.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Postmates_Help Where does it say that? The order total doesn't indicate the discount.", "system response": "@164296 You should see a discount on your delivery fee. Feel free to DM us your account email so we can look into that for you!", "dialog history": " Got an offer code from @116057. After using code, needed to change the order. Not an option, so canceled & reorder. @116057 Congratulations, @116057, this is how you lose a customer before they even become one. Good job. I'll use @115877 instead. @164296 If an order is cancelled the promo code goes back on your account for future use.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Postmates_Help It wasn't a discount on the delivery. It was $15 off the total.", "system response": "@164296 Oh! In that case, the credit doesn't show until after the order is complete.", "dialog history": " Got an offer code from @116057. After using code, needed to change the order. Not an option, so canceled & reorder. @116057 Congratulations, @116057, this is how you lose a customer before they even become one. Good job. I'll use @115877 instead. @164296 If an order is cancelled the promo code goes back on your account for future use. @Postmates_Help Where does it say that? The order total doesn't indicate the discount. @164296 You should see a discount on your delivery fee. Feel free to DM us your account email so we can look into that for you!", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--37": { "original dialog id": "ead085c1865c2dc09f3307530b6ddd40", "dialog index": 37, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error." ] }, { "is_agent": true, "sentences": [ "We know how important it is to have your apps up to date on your device." ] }, { "is_agent": true, "sentences": [ "Going forward, reach out to us in DM using the link below and we'll look closer into the issue from there." ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error." ] }, { "is_agent": false, "sentences": [ "@AppleSupport I can take a screenshot next time I have an update available but something along these lines \u201cApp Store not working/available at the moment\u201d" ] }, { "is_agent": false, "sentences": [ "It\u2019s happened at work and at home so always connected to wifi." ] }, { "is_agent": true, "sentences": [ "Going forward, reach out to us in DM using the link below and we'll look closer into the issue from there." ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error." ] }, { "is_agent": true, "sentences": [ "@231128 Can you provide us what the error says when you try to update your apps?" ] }, { "is_agent": false, "sentences": [ "@AppleSupport I can take a screenshot next time I have an update available but something along these lines \u201cApp Store not working/available at the moment\u201d" ] }, { "is_agent": true, "sentences": [ "Going forward, reach out to us in DM using the link below and we'll look closer into the issue from there." ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error." ] }, { "is_agent": true, "sentences": [ "To help us look into this issue, can you provide us the iOS on your device?" ] }, { "is_agent": false, "sentences": [ "@AppleSupport I can take a screenshot next time I have an update available but something along these lines \u201cApp Store not working/available at the moment\u201d" ] }, { "is_agent": true, "sentences": [ "For example, does this happen while connected to Wi-Fi or cellular data?" ] }, { "is_agent": true, "sentences": [ "Does this happen in multiple different locations?" ] }, { "is_agent": true, "sentences": [ "Going forward, reach out to us in DM using the link below and we'll look closer into the issue from there." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the restarting the phone everytime and to update apps otherwise the app store will show an error.", "Agent says to reach out though DM using the link below and look closer into the issue from there." ], [ "Customer complaints about his phone getting restart every time he updates app.", "Agent informs customer to reach out in DM using link given." ], [ "Customer is complaining for having to restart the phone whenever try to update the apps.", "Agents enquires about the error message and requests to reach out over the provided link." ], [ "Customer is complaining that every time he needs to update the apps before using using the phone or else the app store will show some kind of error.", "Agent requests to share the error feedback and asks to DM for further assistance to provided link." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error. Is this something you are aware of?", "system response": "@231128 We appreciate you reaching out and providing us this information. We know how important it is to have your apps up to date on your device. To help us look into this issue, can you provide us the iOS on your device? https://t.co/ZTw54HL4Rm", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport Sure thing. 11.1.2 I believe I\u2019ve had this issue for a few weeks now.", "system response": "@231128 Can you provide us what the error says when you try to update your apps?", "dialog history": " @AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error. Is this something you are aware of? @231128 We appreciate you reaching out and providing us this information. We know how important it is to have your apps up to date on your device. To help us look into this issue, can you provide us the iOS on your device? https://t.co/ZTw54HL4Rm", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport I can take a screenshot next time I have an update available but something along these lines \u201cApp Store not working/available at the moment\u201d", "system response": "@231128 Got it. Have you noticed a pattern? For example, does this happen while connected to Wi-Fi or cellular data? Does this happen in multiple different locations?", "dialog history": " @AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error. Is this something you are aware of? @231128 We appreciate you reaching out and providing us this information. We know how important it is to have your apps up to date on your device. To help us look into this issue, can you provide us the iOS on your device? https://t.co/ZTw54HL4Rm @AppleSupport Sure thing. 11.1.2 I believe I\u2019ve had this issue for a few weeks now. @231128 Can you provide us what the error says when you try to update your apps?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AppleSupport Good question. It\u2019s happened at work and at home so always connected to wifi. I never try to update using my data.", "system response": "@231128 Got it, thanks! Going forward, reach out to us in DM using the link below and we'll look closer into the issue from there. https://t.co/GDrqU22YpT", "dialog history": " @AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error. Is this something you are aware of? @231128 We appreciate you reaching out and providing us this information. We know how important it is to have your apps up to date on your device. To help us look into this issue, can you provide us the iOS on your device? https://t.co/ZTw54HL4Rm @AppleSupport Sure thing. 11.1.2 I believe I\u2019ve had this issue for a few weeks now. @231128 Can you provide us what the error says when you try to update your apps? @AppleSupport I can take a screenshot next time I have an update available but something along these lines \u201cApp Store not working/available at the moment\u201d @231128 Got it. Have you noticed a pattern? For example, does this happen while connected to Wi-Fi or cellular data? Does this happen in multiple different locations?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--38": { "original dialog id": "999d38e6b7bcc35ff7e67311bf543a32", "dialog index": 38, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@XboxSupport My subscription expired and it won't allow me to change my card number." ] }, { "is_agent": true, "sentences": [ "@536432 We are not equipped to handle account/billing issues here on Twitter, for security reasons." ] }, { "is_agent": true, "sentences": [ "@536432 The link we sent will also have an option for the phone if available at that time and in that region." ] }, { "is_agent": true, "sentences": [ "@536432 You should not need to sign in to get to the phone portion of the site." ] }, { "is_agent": true, "sentences": [ "@536432 you can tell us what country you are in we can provide a direct link to your region." ] } ], [ { "is_agent": false, "sentences": [ "@XboxSupport My subscription expired and it won't allow me to change my card number." ] }, { "is_agent": false, "sentences": [ "I also bought 3 different codes from Walmart and they didn't work." ] }, { "is_agent": true, "sentences": [ "@536432 We are not equipped to handle account/billing issues here on Twitter, for security reasons." ] }, { "is_agent": true, "sentences": [ "@536432 The link we sent will also have an option for the phone if available at that time and in that region." ] }, { "is_agent": true, "sentences": [ "@536432 you can tell us what country you are in we can provide a direct link to your region." ] } ], [ { "is_agent": false, "sentences": [ "@XboxSupport My subscription expired and it won't allow me to change my card number." ] }, { "is_agent": false, "sentences": [ "I also bought 3 different codes from Walmart and they didn't work." ] }, { "is_agent": true, "sentences": [ "@536432 Here you go: https://t.co/lOCEiuUPdH We wish you the best with that, let us know if we can assist with anything else." ] } ] ], "abstractive_summaries": [ [ "Customer is saying that due to expired subscription it is not able to change card number and unable to play online.", "Agent updated that it is not equipped to handle account/billing issue and given URL for further assistance." ], [ "Customer is complaining that they are unable to pay online nor in the Xbox store since their subscription has expired and its not allowing them to change the card number and also system says that mail address doesn't exist.", "Agent asks the customer to which country they belongs, to provide a direct link for further assistance." ], [ "Customer is facing billing issue.", "Agent informs customer due to security reason he cant assist here instead he will provide an URL link for his location to have an option for phone." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@XboxSupport My subscription expired and it won't allow me to change my card number. And the system says my email address doesn't exist... @XboxSupport Now I can't pay online nor in the Xbox store. I also bought 3 different codes from Walmart and they didn't work. #HELPNEEDED", "system response": "@536432 We are not equipped to handle account/billing issues here on Twitter, for security reasons. In this case, let's have 1 ^BZ @536432 you reach out to the live chat team in your region: https://t.co/lUV7XYl61S for more help with your account! 2 ^BZ", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@XboxSupport I\u2019d rather talk to someone over the phone if possible. Is there a number I could call and preferred time", "system response": "@536432 The link we sent will also have an option for the phone if available at that time and in that region. ^JL", "dialog history": " @XboxSupport My subscription expired and it won't allow me to change my card number. And the system says my email address doesn't exist... @XboxSupport Now I can't pay online nor in the Xbox store. I also bought 3 different codes from Walmart and they didn't work. #HELPNEEDED @536432 We are not equipped to handle account/billing issues here on Twitter, for security reasons. In this case, let's have 1 ^BZ @536432 you reach out to the live chat team in your region: https://t.co/lUV7XYl61S for more help with your account! 2 ^BZ", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@XboxSupport Yes I am aware. But in order to get the number I have to sign in. Which for some reason I can not. This is my only method of communication", "system response": "@536432 You should not need to sign in to get to the phone portion of the site. But, if 1 ^JL @536432 you can tell us what country you are in we can provide a direct link to your region. 2 ^JL", "dialog history": " @XboxSupport My subscription expired and it won't allow me to change my card number. And the system says my email address doesn't exist... @XboxSupport Now I can't pay online nor in the Xbox store. I also bought 3 different codes from Walmart and they didn't work. #HELPNEEDED @536432 We are not equipped to handle account/billing issues here on Twitter, for security reasons. In this case, let's have 1 ^BZ @536432 you reach out to the live chat team in your region: https://t.co/lUV7XYl61S for more help with your account! 2 ^BZ @XboxSupport I\u2019d rather talk to someone over the phone if possible. Is there a number I could call and preferred time @536432 The link we sent will also have an option for the phone if available at that time and in that region. ^JL", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@XboxSupport United States", "system response": "@536432 Here you go: https://t.co/lOCEiuUPdH We wish you the best with that, let us know if we can assist with anything else. ^JL", "dialog history": " @XboxSupport My subscription expired and it won't allow me to change my card number. And the system says my email address doesn't exist... @XboxSupport Now I can't pay online nor in the Xbox store. I also bought 3 different codes from Walmart and they didn't work. #HELPNEEDED @536432 We are not equipped to handle account/billing issues here on Twitter, for security reasons. In this case, let's have 1 ^BZ @536432 you reach out to the live chat team in your region: https://t.co/lUV7XYl61S for more help with your account! 2 ^BZ @XboxSupport I\u2019d rather talk to someone over the phone if possible. Is there a number I could call and preferred time @536432 The link we sent will also have an option for the phone if available at that time and in that region. ^JL @XboxSupport Yes I am aware. But in order to get the number I have to sign in. Which for some reason I can not. This is my only method of communication @536432 You should not need to sign in to get to the phone portion of the site. But, if 1 ^JL @536432 you can tell us what country you are in we can provide a direct link to your region. 2 ^JL", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@XboxSupport Thank you", "system response": "@536432 You are welcome! ^JL", "dialog history": " @XboxSupport My subscription expired and it won't allow me to change my card number. And the system says my email address doesn't exist... @XboxSupport Now I can't pay online nor in the Xbox store. I also bought 3 different codes from Walmart and they didn't work. #HELPNEEDED @536432 We are not equipped to handle account/billing issues here on Twitter, for security reasons. In this case, let's have 1 ^BZ @536432 you reach out to the live chat team in your region: https://t.co/lUV7XYl61S for more help with your account! 2 ^BZ @XboxSupport I\u2019d rather talk to someone over the phone if possible. Is there a number I could call and preferred time @536432 The link we sent will also have an option for the phone if available at that time and in that region. ^JL @XboxSupport Yes I am aware. But in order to get the number I have to sign in. Which for some reason I can not. This is my only method of communication @536432 You should not need to sign in to get to the phone portion of the site. But, if 1 ^JL @536432 you can tell us what country you are in we can provide a direct link to your region. 2 ^JL @XboxSupport United States @536432 Here you go: https://t.co/lOCEiuUPdH We wish you the best with that, let us know if we can assist with anything else. ^JL", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--39": { "original dialog id": "0e35203a45a94307fd0e71dcbd98e350", "dialog index": 39, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@VirginAmerica how can you let your staff promote another airline they know nothing about?" ] }, { "is_agent": false, "sentences": [ "@AlaskaAir please train VX staff so they don\u2019t look like idiots to those who have flown VX for years...and fix the aircraft seats, etc... #disappointedguest #ImDone" ] }, { "is_agent": false, "sentences": [ "system (2 fly\u2019s), no knowledge by phone personnel re: meal service on red eye flight, general service declined" ] }, { "is_agent": true, "sentences": [ "I will share your feedback with our leadership team." ] } ], [ { "is_agent": false, "sentences": [ "@VirginAmerica how can you let your staff promote another airline they know nothing about?" ] }, { "is_agent": false, "sentences": [ "@AlaskaAir please train VX staff so they don\u2019t look like idiots to those who have flown VX for years...and fix the aircraft seats, etc... #disappointedguest #ImDone" ] }, { "is_agent": true, "sentences": [ "Can you tell me what happened so I can share and hope this doesn't happen again." ] }, { "is_agent": false, "sentences": [ "system (2 fly\u2019s), no knowledge by phone personnel re: meal service on red eye flight, general service declined" ] }, { "is_agent": false, "sentences": [ "How does @AlaskaAir plan on retaining loyal VX guests with the decline in service?" ] } ], [ { "is_agent": false, "sentences": [ "@AlaskaAir essentially service in 1st has steadily declined in the past six months." ] }, { "is_agent": true, "sentences": [ "I will share your feedback with our leadership team." ] } ] ], "abstractive_summaries": [ [ "Customer complains about the embarrassement faced and very disappointed with the staff.", "Agent updated to share this feedback with their leadership team." ], [ "Customer is complaining that how can they let staff to promote another airline without knowing anything.", "Agent updated that they will share the feedback with their leadership team." ], [ "The customer is complaining that the essential services were steadily declined from past six months.", "The agent told that they will share the feedback to their leadership team." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@VirginAmerica how can you let your staff promote another airline they know nothing about? @AlaskaAir please train VX staff so they don\u2019t look like idiots to those who have flown VX for years...and fix the aircraft seats, etc... #disappointedguest #ImDone", "system response": "@493901 I am sorry we doing our best to understand each product. Can you tell me what happened so I can share and hope this doesn't happen again.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AlaskaAir essentially service in 1st has steadily declined in the past six months. ex: seats don\u2019t recline, when they do, often need reset to sit up, inoperable inflight ent. system (2 fly\u2019s), no knowledge by phone personnel re: meal service on red eye flight, general service declined @AlaskaAir it\u2019s a huge disappointment for someone like me who flies VX frequently. I am elevate gold member with 75K in miles. I refuse to spend another penny on VX because of the decline. How does @AlaskaAir plan on retaining loyal VX guests with the decline in service?", "system response": "@493901 I'm very sorry about this. I will share your feedback with our leadership team. -Maeghan", "dialog history": " @VirginAmerica how can you let your staff promote another airline they know nothing about? @AlaskaAir please train VX staff so they don\u2019t look like idiots to those who have flown VX for years...and fix the aircraft seats, etc... #disappointedguest #ImDone @493901 I am sorry we doing our best to understand each product. Can you tell me what happened so I can share and hope this doesn't happen again.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AlaskaAir sorry doesn\u2019t cut it anymore. I hear lots of \u201csorry\u201d onboard and i the phone - and not a lot of solution. it continues to get worse each flight. i\u2019d be embarrassed to treat guests in 1st this way. #VXisntgreatanymore #ImDone @AlaskaAir additionally the VX inflight team doesn\u2019t enforce the lavatory rules in 1st. flying VX used to be such a great experience - now it\u2019s nothing more than a city bus. Ugh! #whathappenedtoVX #deathofanairline", "system response": "@493901 I will share this feedback with our leadership team. -Maeghan", "dialog history": " @VirginAmerica how can you let your staff promote another airline they know nothing about? @AlaskaAir please train VX staff so they don\u2019t look like idiots to those who have flown VX for years...and fix the aircraft seats, etc... #disappointedguest #ImDone @493901 I am sorry we doing our best to understand each product. Can you tell me what happened so I can share and hope this doesn't happen again. @AlaskaAir essentially service in 1st has steadily declined in the past six months. ex: seats don\u2019t recline, when they do, often need reset to sit up, inoperable inflight ent. system (2 fly\u2019s), no knowledge by phone personnel re: meal service on red eye flight, general service declined @AlaskaAir it\u2019s a huge disappointment for someone like me who flies VX frequently. I am elevate gold member with 75K in miles. I refuse to spend another penny on VX because of the decline. How does @AlaskaAir plan on retaining loyal VX guests with the decline in service? @493901 I'm very sorry about this. I will share your feedback with our leadership team. -Maeghan", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--40": { "original dialog id": "1188a121cccfa2ee9562172b5f25ce8c", "dialog index": 40, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "How can @SW_Help sell enough tickets for a 10 coach train and a 5 coach one appears!" ] }, { "is_agent": true, "sentences": [ "@437870 inconvenience, however there was a fault on one of the units putting it out of use and we had no choice but to run with 5 coaches." ] }, { "is_agent": false, "sentences": [ "@SW_Help It was the 18:35, can I get an email of someone to take this further please?" ] }, { "is_agent": true, "sentences": [ "@437870 Hi, you can email our customer services team here: __email__ or complete the following form: 1/2" ] } ], [ { "is_agent": false, "sentences": [ "How can @SW_Help sell enough tickets for a 10 coach train and a 5 coach one appears!" ] }, { "is_agent": true, "sentences": [ "@437870 The majority of our customers buy a ticket for a journey and not the individual train, we do not limit the amount 1/3" ] }, { "is_agent": true, "sentences": [ "@437870 of people who board, and leave it to passenger discretion, as it can cause more issues to refuse entry." ] }, { "is_agent": false, "sentences": [ "@SW_Help I appreciate you saying that but you don\u2019t even know what train it is that ran with the 5 coaches not 10." ] }, { "is_agent": true, "sentences": [ "@437870 Hi, you can email our customer services team here: __email__ or complete the following form: 1/2" ] } ], [ { "is_agent": false, "sentences": [ "How can @SW_Help sell enough tickets for a 10 coach train and a 5 coach one appears!" ] }, { "is_agent": true, "sentences": [ "@437870 The majority of our customers buy a ticket for a journey and not the individual train, we do not limit the amount 1/3" ] }, { "is_agent": true, "sentences": [ "@437870 of people who board, and leave it to passenger discretion, as it can cause more issues to refuse entry." ] }, { "is_agent": true, "sentences": [ "@437870 inconvenience, however there was a fault on one of the units putting it out of use and we had no choice but to run with 5 coaches." ] }, { "is_agent": false, "sentences": [ "@SW_Help I appreciate you saying that but you don\u2019t even know what train it is that ran with the 5 coaches not 10." ] }, { "is_agent": true, "sentences": [ "@437870 Apologies I assumed that it was the 18:30 from Waterloo to Weymouth as that was the one I was aware of." ] }, { "is_agent": true, "sentences": [ "@437870 Hi, you can email our customer services team here: __email__ or complete the following form: 1/2" ] } ] ], "abstractive_summaries": [ [ "The customer is asking for the email of someone to the issue for further.", "The agent given the email id to complete the following form." ], [ "Customer complains of coach in trains.", "Agent provided customer service team mail id to send a feedback." ], [ "Customer is complaining about the worst journey and service of the train where the train ran with 5 coaches instead of 10 coaches.", "Agent asks to email customer service team to complete the form." ] ] } }, "log": [ { "turn id": 1, "user utterance": "How can @SW_Help sell enough tickets for a 10 coach train and a 5 coach one appears! Awful journey and service.", "system response": "@437870 The majority of our customers buy a ticket for a journey and not the individual train, we do not limit the amount 1/3 @437870 of people who board, and leave it to passenger discretion, as it can cause more issues to refuse entry. In this case I apologise for the 2/3 @437870 inconvenience, however there was a fault on one of the units putting it out of use and we had no choice but to run with 5 coaches. ^BV 3/3", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SW_Help I appreciate you saying that but you don\u2019t even know what train it is that ran with the 5 coaches not 10. Most unsatisfactory!! !", "system response": "@437870 Apologies I assumed that it was the 18:30 from Waterloo to Weymouth as that was the one I was aware of. ^BV", "dialog history": " How can @SW_Help sell enough tickets for a 10 coach train and a 5 coach one appears! Awful journey and service. @437870 The majority of our customers buy a ticket for a journey and not the individual train, we do not limit the amount 1/3 @437870 of people who board, and leave it to passenger discretion, as it can cause more issues to refuse entry. In this case I apologise for the 2/3 @437870 inconvenience, however there was a fault on one of the units putting it out of use and we had no choice but to run with 5 coaches. ^BV 3/3", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SW_Help It was the 18:35, can I get an email of someone to take this further please?", "system response": "@437870 Hi, you can email our customer services team here: __email__ or complete the following form: 1/2 @437870 https://t.co/phxUD79cHB ^AW 2/2", "dialog history": " How can @SW_Help sell enough tickets for a 10 coach train and a 5 coach one appears! Awful journey and service. @437870 The majority of our customers buy a ticket for a journey and not the individual train, we do not limit the amount 1/3 @437870 of people who board, and leave it to passenger discretion, as it can cause more issues to refuse entry. In this case I apologise for the 2/3 @437870 inconvenience, however there was a fault on one of the units putting it out of use and we had no choice but to run with 5 coaches. ^BV 3/3 @SW_Help I appreciate you saying that but you don\u2019t even know what train it is that ran with the 5 coaches not 10. Most unsatisfactory!! ! @437870 Apologies I assumed that it was the 18:30 from Waterloo to Weymouth as that was the one I was aware of. ^BV", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--41": { "original dialog id": "458a8b40a2c64ebf58e7bdab8e13427f", "dialog index": 41, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AirAsiaSupport I have book air asia bangalore to pune and paid 650 rs for seat with extra leg space and you assigned some other seat to my wife #whatcrap #assignproperseat" ] }, { "is_agent": true, "sentences": [ "@711387 Please be informed that you didnot even pay for the seat and we have given you a hot seat for Free >>>" ] }, { "is_agent": true, "sentences": [ "@711387 > Please check with the agent that you have made the booking with .Please do take note that the passenger boarded the flight" ] }, { "is_agent": false, "sentences": [ "I am seeing that makemytrip has added seat surcharge to return trip." ] }, { "is_agent": true, "sentences": [ "@711387 Then please refer to them and on the payment dispute.We will only advice on what is booked by the agent.Thanks-Emir" ] } ], [ { "is_agent": false, "sentences": [ "@AirAsiaSupport I have book air asia bangalore to pune and paid 650 rs for seat with extra leg space and you assigned some other seat to my wife #whatcrap #assignproperseat" ] }, { "is_agent": true, "sentences": [ "@711387 > Please check with the agent that you have made the booking with .Please do take note that the passenger boarded the flight" ] }, { "is_agent": false, "sentences": [ "@AirAsiaSupport i have booked round trip blr-pune-blr." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining over the increased ticket fee for the return journey.", "Agent states that they have given a seat for free and only advice on what is booked by the agent." ], [ "Customer is complaining that he have booked an extra large seat for his wife who is travelling with infant and the booked seat is not provided to her.", "Agent has not booked the seat and it is an issue has arised by the agent." ], [ "Customer is complaining that his wife was assigned with different seat but he has booked air asia bangalore to pune and also paid 650 rs for seat with extra leg space.", "Agent updates to check with the agent, and tells that his wife has assigned with a better seat." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AirAsiaSupport I have book air asia bangalore to pune and paid 650 rs for seat with extra leg space and you assigned some other seat to my wife #whatcrap #assignproperseat", "system response": "@711387 Please be informed that you didnot even pay for the seat and we have given you a hot seat for Free >>> @711387 > Please check with the agent that you have made the booking with .Please do take note that the passenger boarded the flight", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AirAsiaSupport @21521 why you overcharged me for seat when it was not sent to airasia #refundmoney @AirAsiaSupport", "system response": "@711387 may we know what payment and refund you are looking for ? as per system your agent didnot even book the seat for you .Thanks", "dialog history": " @AirAsiaSupport I have book air asia bangalore to pune and paid 650 rs for seat with extra leg space and you assigned some other seat to my wife #whatcrap #assignproperseat @711387 Please be informed that you didnot even pay for the seat and we have given you a hot seat for Free >>> @711387 > Please check with the agent that you have made the booking with .Please do take note that the passenger boarded the flight", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AirAsiaSupport i have booked round trip blr-pune-blr. choose 13f seat. ticket sent to me showing 13f seat. but it was not allocated to my wife who is travelling with infant. I am seeing that makemytrip has added seat surcharge to return trip. i am checking return trip seat assignment now. @AirAsiaSupport anyways you have given her better seat.thanks for help. please close the request.thanks for quick response.", "system response": "@711387 Then please refer to them and on the payment dispute.We will only advice on what is booked by the agent.Thanks-Emir @711387 You're most welcome. Do let us know if any further assistance is needed. Thank you and have a great day-Mariya", "dialog history": " @AirAsiaSupport I have book air asia bangalore to pune and paid 650 rs for seat with extra leg space and you assigned some other seat to my wife #whatcrap #assignproperseat @711387 Please be informed that you didnot even pay for the seat and we have given you a hot seat for Free >>> @711387 > Please check with the agent that you have made the booking with .Please do take note that the passenger boarded the flight @AirAsiaSupport @21521 why you overcharged me for seat when it was not sent to airasia #refundmoney @AirAsiaSupport @711387 may we know what payment and refund you are looking for ? as per system your agent didnot even book the seat for you .Thanks", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--42": { "original dialog id": "68f27101bdb98afe5600869fa7c16974", "dialog index": 42, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@ArgosHelpers just looking at an item on your eBay store is says refurbished." ] }, { "is_agent": true, "sentences": [ "@392600 hi shaun what item was it that you was looking at ?" ] }, { "is_agent": true, "sentences": [ "@392600 do you have a catalog number ?" ] }, { "is_agent": true, "sentences": [ "@392600 could you please dm us so we can have a look at this for you :)" ] } ], [ { "is_agent": false, "sentences": [ "@ArgosHelpers just looking at an item on your eBay store is says refurbished." ] }, { "is_agent": true, "sentences": [ "@392600 nothing seems to be coming up on the website for that catalog number, are you looking out of a catalog or on the internet on the website" ] }, { "is_agent": true, "sentences": [ "@392600 could you please dm us so we can have a look at this for you :)" ] } ], [ { "is_agent": false, "sentences": [ "@ArgosHelpers just looking at an item on your eBay store is says refurbished." ] }, { "is_agent": false, "sentences": [ "@ArgosHelpers Item # 332370695193 doesn't really give much detail" ] }, { "is_agent": true, "sentences": [ "@392600 nothing seems to be coming up on the website for that catalog number, are you looking out of a catalog or on the internet on the website" ] }, { "is_agent": true, "sentences": [ "@392600 could you please dm us so we can have a look at this for you :)" ] } ] ], "abstractive_summaries": [ [ "The customer is searching for some product in eBay store but it says refurbished.", "The agent asks for what product the customer is looking for and asks to DM ." ], [ "Customer enquirers about an item which shows refurbished.", "Agent informs customer to DM catalog number so that they can have a look." ], [ "Customer is complaining that the listing is not clear for the item they were looking on their ebay store which says refurbished.", "Agent asks for some details, and updates to DM them so that they can have a look over this problem." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@ArgosHelpers just looking at an item on your eBay store is says refurbished. What do you mean? Listing is not clear.", "system response": "@392600 hi shaun what item was it that you was looking at ?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@ArgosHelpers Item # 332370695193 doesn't really give much detail", "system response": "@392600 do you have a catalog number ?", "dialog history": " @ArgosHelpers just looking at an item on your eBay store is says refurbished. What do you mean? Listing is not clear. @392600 hi shaun what item was it that you was looking at ?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@ArgosHelpers Catalogue Number 723/7412", "system response": "@392600 nothing seems to be coming up on the website for that catalog number, are you looking out of a catalog or on the internet on the website", "dialog history": " @ArgosHelpers just looking at an item on your eBay store is says refurbished. What do you mean? Listing is not clear. @392600 hi shaun what item was it that you was looking at ? @ArgosHelpers Item # 332370695193 doesn't really give much detail @392600 do you have a catalog number ?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@ArgosHelpers Your eBay store", "system response": "@392600 could you please dm us so we can have a look at this for you :)", "dialog history": " @ArgosHelpers just looking at an item on your eBay store is says refurbished. What do you mean? Listing is not clear. @392600 hi shaun what item was it that you was looking at ? @ArgosHelpers Item # 332370695193 doesn't really give much detail @392600 do you have a catalog number ? @ArgosHelpers Catalogue Number 723/7412 @392600 nothing seems to be coming up on the website for that catalog number, are you looking out of a catalog or on the internet on the website", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--43": { "original dialog id": "b36b4f8343c47f5ad3b55b8e4d86dfe9", "dialog index": 43, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@LondonMidland cancelling a train 20min before arrival is unacceptable!" ] }, { "is_agent": true, "sentences": [ "Where is he travelling between?" ] }, { "is_agent": false, "sentences": [ "It\u2019s his only form of transport for work - the train was on time when he checked before he left!" ] }, { "is_agent": true, "sentences": [ "@493804 I am sorry, there are over run engineering works which means we lost possession of the line." ] }, { "is_agent": true, "sentences": [ "Should your son require a letter of confirmation for today's delay, we will be more than happy to provide this." ] } ], [ { "is_agent": false, "sentences": [ "@LondonMidland cancelling a train 20min before arrival is unacceptable!" ] }, { "is_agent": true, "sentences": [ "@493804 I am sorry, there are over run engineering works which means we lost possession of the line." ] } ], [ { "is_agent": false, "sentences": [ "@LondonMidland cancelling a train 20min before arrival is unacceptable!" ] }, { "is_agent": false, "sentences": [ "It\u2019s his only form of transport for work - the train was on time when he checked before he left!" ] }, { "is_agent": true, "sentences": [ "@493804 As explained, Network Rail are responsible for the late works." ] }, { "is_agent": true, "sentences": [ "Should your son require a letter of confirmation for today's delay, we will be more than happy to provide this." ] } ] ], "abstractive_summaries": [ [ "The customer says that the London midland cancelled a train 20 min before arrival and his son got delayed to work due to the cancellation of the train.", "The agent asks where the customer's son is travelling between and informs that there are over run engineering works which means they lost possession of the line and adds that they will provide a letter of confirmation for delay if required." ], [ "The customer is complaining that cancelling a train 20 mins before arrival is unacceptable.", "The agent apologize and told that there are over run engineering works which means they have lost possession of the line." ], [ "Customer is complaining about the cancellation of train 20 mins before arrival which was unacceptable.", "Agent updates Network rail are responsible for the late works and also tells if require a confirmation letter for the delay they would be happy to provide." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@LondonMidland cancelling a train 20min before arrival is unacceptable! teenage son cycled to the station to find out train is now cancelled", "system response": "@493804 Hi Tracey, sorry to hear this. Where is he travelling between?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@LondonMidland From Tring to Hemel Hempstead! It\u2019s his only form of transport for work - the train was on time when he checked before he left!", "system response": "@493804 I am sorry, there are over run engineering works which means we lost possession of the line. Unfortunately, this did result..1/2 @493804 2/2.. in us cancelling the already very late running train. Please pass on my apologies to your son.", "dialog history": " @LondonMidland cancelling a train 20min before arrival is unacceptable! teenage son cycled to the station to find out train is now cancelled @493804 Hi Tracey, sorry to hear this. Where is he travelling between?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@LondonMidland An apology isn\u2019t going to get him to work!! ! @LondonMidland Do London Midland want to call his boss and explain why he\u2019s late for work today? ?", "system response": "@493804 As explained, Network Rail are responsible for the late works. We had no possession of the line. This means we could not run..1/2 @493804 2/2.. any trains. Should your son require a letter of confirmation for today's delay, we will be more than happy to provide this.", "dialog history": " @LondonMidland cancelling a train 20min before arrival is unacceptable! teenage son cycled to the station to find out train is now cancelled @493804 Hi Tracey, sorry to hear this. Where is he travelling between? @LondonMidland From Tring to Hemel Hempstead! It\u2019s his only form of transport for work - the train was on time when he checked before he left! @493804 I am sorry, there are over run engineering works which means we lost possession of the line. Unfortunately, this did result..1/2 @493804 2/2.. in us cancelling the already very late running train. Please pass on my apologies to your son.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--44": { "original dialog id": "b892245244d0a2d6b0d08aef36baa21e", "dialog index": 44, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Digital artists don't use press and hold, it makes the pen unusable." ] }, { "is_agent": true, "sentences": [ "@145449 If the feature is no longer working after the recent update, we can suggest two options." ] }, { "is_agent": true, "sentences": [ "One is to rollback the update and 2nd is to open Feedback Hub and suggest this features to our developers through this link: https://t.co/YeZOQVxPoi" ] }, { "is_agent": false, "sentences": [ "It looks as if the fall update has disabled the option to turn off press and hold." ] } ], [ { "is_agent": false, "sentences": [ "Digital artists don't use press and hold, it makes the pen unusable." ] }, { "is_agent": true, "sentences": [ "What steps have you tried as far as resolving the press and hold function of your Surface Pen?" ] }, { "is_agent": false, "sentences": [ "Tried with a different pen." ] }, { "is_agent": true, "sentences": [ "One is to rollback the update and 2nd is to open Feedback Hub and suggest this features to our developers through this link: https://t.co/YeZOQVxPoi" ] } ], [ { "is_agent": false, "sentences": [ "Press and hold for right click can't be turned off on @123127 anymore." ] }, { "is_agent": true, "sentences": [ "As a work around, you may try to put the duration of he press and hold to the longest setting and let us know if that helps out." ] }, { "is_agent": false, "sentences": [ "@MicrosoftHelps Ran surface diagnostic, reinstalled drivers +ntrig, ran windows update." ] }, { "is_agent": true, "sentences": [ "@145449 Have you installed the cumulative update for the Windows Fall Creators?" ] }, { "is_agent": true, "sentences": [ "@145449 If the feature is no longer working after the recent update, we can suggest two options." ] }, { "is_agent": true, "sentences": [ "One is to rollback the update and 2nd is to open Feedback Hub and suggest this features to our developers through this link: https://t.co/YeZOQVxPoi" ] }, { "is_agent": false, "sentences": [ "It looks as if the fall update has disabled the option to turn off press and hold." ] } ], [ { "is_agent": false, "sentences": [ "Digital artists don't use press and hold, it makes the pen unusable." ] }, { "is_agent": true, "sentences": [ "As a work around, you may try to put the duration of he press and hold to the longest setting and let us know if that helps out." ] }, { "is_agent": true, "sentences": [ "@145449 Have you installed the cumulative update for the Windows Fall Creators?" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining for not being able to use the surface pen.", "Agent requests to rollback the update and to suggest this feature to their developers." ], [ "Customer is facing issue with surface pen functioning.", "Agent informed customer to suggest features to their developers through given link." ], [ "Customer is enquiring about the press and hold function of surface pen which is not turning off and digital artists doesn't use press and hold which makes the pen unusable.", "Agent suggested two options one is to rollback the update and 2nd is to open feedback hub and suggested this features through link to the developers." ], [ "The customer was complaining that the pen is unusable when artists press and hold it.", "The asked that has he installed the cumulative update for the windows fall creators." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Would love a @115890 update that didn't break something. Press and hold for right click can't be turned off on @123127 anymore. Digital artists don't use press and hold, it makes the pen unusable. https://t.co/KvEjnLyDBF", "system response": "@145449 Let's help you check on this, Arran. What steps have you tried as far as resolving the press and hold function of your Surface Pen? As a work around, you may try to put the duration of he press and hold to the longest setting and let us know if that helps out.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@MicrosoftHelps Ran surface diagnostic, reinstalled drivers +ntrig, ran windows update. Tried with a different pen. I think it's the fall update. I'm on the book performance base.", "system response": "@145449 Have you installed the cumulative update for the Windows Fall Creators?", "dialog history": " Would love a @115890 update that didn't break something. Press and hold for right click can't be turned off on @123127 anymore. Digital artists don't use press and hold, it makes the pen unusable. https://t.co/KvEjnLyDBF @145449 Let's help you check on this, Arran. What steps have you tried as far as resolving the press and hold function of your Surface Pen? As a work around, you may try to put the duration of he press and hold to the longest setting and let us know if that helps out.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@MicrosoftHelps My device says everything is up to date :/", "system response": "@145449 If the feature is no longer working after the recent update, we can suggest two options. One is to rollback the update and 2nd is to open Feedback Hub and suggest this features to our developers through this link: https://t.co/YeZOQVxPoi @145449 Hi Arran. Checking back with you. Were we able to help you resolve your issue?", "dialog history": " Would love a @115890 update that didn't break something. Press and hold for right click can't be turned off on @123127 anymore. Digital artists don't use press and hold, it makes the pen unusable. https://t.co/KvEjnLyDBF @145449 Let's help you check on this, Arran. What steps have you tried as far as resolving the press and hold function of your Surface Pen? As a work around, you may try to put the duration of he press and hold to the longest setting and let us know if that helps out. @MicrosoftHelps Ran surface diagnostic, reinstalled drivers +ntrig, ran windows update. Tried with a different pen. I think it's the fall update. I'm on the book performance base. @145449 Have you installed the cumulative update for the Windows Fall Creators?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--45": { "original dialog id": "521923ae22019d41dc462e43e0d4f65d", "dialog index": 45, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@sainsburys do you sell this in your aylesbury store?" ] }, { "is_agent": true, "sentences": [ "@425486 This product is not available in that store." ] }, { "is_agent": true, "sentences": [ "@425486 Hi Caterek, London Colney looks like the closest to the Welwyn Garden City." ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys do you sell this in your aylesbury store?" ] }, { "is_agent": true, "sentences": [ "@425486 This product is not available in that store." ] }, { "is_agent": true, "sentences": [ "The closest store that stocks it is our Apsley Mills store: https://t.co/SNOKgNel0A." ] }, { "is_agent": false, "sentences": [ "@sainsburys Thanks, what store closest to Welwyn Garden City stocks it?" ] }, { "is_agent": true, "sentences": [ "@425486 Hi Caterek, London Colney looks like the closest to the Welwyn Garden City." ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys do you sell this in your aylesbury store?" ] }, { "is_agent": true, "sentences": [ "@425486 This product is not available in that store." ] }, { "is_agent": true, "sentences": [ "Best thing to do is ask an instore colleague for help." ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys do you sell this in your aylesbury store?" ] }, { "is_agent": true, "sentences": [ "@425486 This product is not available in that store." ] }, { "is_agent": true, "sentences": [ "The closest store that stocks it is our Apsley Mills store: https://t.co/SNOKgNel0A." ] }, { "is_agent": false, "sentences": [ "@sainsburys Thanks, can you tell me what isle it will be in as I\u2019ve been told not it\u2019s not Chilled?" ] }, { "is_agent": true, "sentences": [ "Best thing to do is ask an instore colleague for help." ] } ] ], "abstractive_summaries": [ [ "The customer is asking that the product was available in their store.", "The agent responded saying that it's not available in their store and suggest to visit welwyn garden city." ], [ "Here customer wants to buy some product and takes the help from sainsbury.", "Here agent informs to the customer that product is not available at their store and helps him over it." ], [ "Costumer is inquiring about product availability.", "Agent informs that the best thing to do is to ask an instore colleague for help." ], [ "Customer is enquiring that whether the product is available in their store.", "Agent suggested to take assistance from instore colleague." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@sainsburys do you sell this in your aylesbury store? https://t.co/Ottpdlj5lr", "system response": "@425486 This product is not available in that store. The closest store that stocks it is our Apsley Mills store: https://t.co/SNOKgNel0A.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sainsburys Thanks, what store closest to Welwyn Garden City stocks it? @sainsburys Any update? ! @sainsburys Can someone get back to me?", "system response": "@425486 Hi Caterek, London Colney looks like the closest to the Welwyn Garden City. Hope this helps! Ewan", "dialog history": " @sainsburys do you sell this in your aylesbury store? https://t.co/Ottpdlj5lr @425486 This product is not available in that store. The closest store that stocks it is our Apsley Mills store: https://t.co/SNOKgNel0A.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sainsburys Thanks, can you tell me what isle it will be in as I\u2019ve been told not it\u2019s not Chilled?", "system response": "@425486 Hi there! Best thing to do is ask an instore colleague for help. They'll be happy to show you where it is. Sas", "dialog history": " @sainsburys do you sell this in your aylesbury store? https://t.co/Ottpdlj5lr @425486 This product is not available in that store. The closest store that stocks it is our Apsley Mills store: https://t.co/SNOKgNel0A. @sainsburys Thanks, what store closest to Welwyn Garden City stocks it? @sainsburys Any update? ! @sainsburys Can someone get back to me? @425486 Hi Caterek, London Colney looks like the closest to the Welwyn Garden City. Hope this helps! Ewan", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--46": { "original dialog id": "76797dcf2a5de037c5bad374fdaa5332", "dialog index": 46, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "2/2 @VirginTrains spending \u00a350+ on train tickets doesn\u2019t give me the right to get on an earlier train, despite mine being heavily delayed." ] }, { "is_agent": true, "sentences": [ "@821313 Were you travelling with an Advance ticket for your journey?" ] }, { "is_agent": true, "sentences": [ "@821313 That is the condition of that fare." ] }, { "is_agent": true, "sentences": [ "@821313 Advance fares are only valid on the booked service, which is still running ^CB" ] }, { "is_agent": true, "sentences": [ "@821313 I'm afraid I'm unable to advise further on this as staff have followed the correct protocol in these circumstances ^CB" ] } ], [ { "is_agent": false, "sentences": [ "2/2 @VirginTrains spending \u00a350+ on train tickets doesn\u2019t give me the right to get on an earlier train, despite mine being heavily delayed." ] }, { "is_agent": true, "sentences": [ "@821313 Were you travelling with an Advance ticket for your journey?" ] }, { "is_agent": false, "sentences": [ "@VirginTrains Yes, have no problem with my normal train but this delay will make me: miss my next train from Bham,then add an hour+ to my drive time after" ] }, { "is_agent": false, "sentences": [ "@VirginTrains It\u2019s not as if it was peak time - the train was near empty leaving the station here." ] }, { "is_agent": true, "sentences": [ "@821313 I'm afraid I'm unable to advise further on this as staff have followed the correct protocol in these circumstances ^CB" ] } ], [ { "is_agent": false, "sentences": [ "2/2 @VirginTrains spending \u00a350+ on train tickets doesn\u2019t give me the right to get on an earlier train, despite mine being heavily delayed." ] }, { "is_agent": false, "sentences": [ "@VirginTrains Yes, have no problem with my normal train but this delay will make me: miss my next train from Bham,then add an hour+ to my drive time after" ] }, { "is_agent": true, "sentences": [ "As that service is still in operation you do have to travel as booked ^CB" ] }, { "is_agent": true, "sentences": [ "@821313 Advance fares are only valid on the booked service, which is still running ^CB" ] }, { "is_agent": true, "sentences": [ "@821313 I'm afraid I'm unable to advise further on this as staff have followed the correct protocol in these circumstances ^CB" ] } ] ], "abstractive_summaries": [ [ "Custoner is complaining about delay of advance fare train booking.", "Agent has been justifying the customer about the issue saying that staff have followed the correct protocol in the circumstances." ], [ "Customer is complaining about the delay train.", "Agent replied that they are unable to advise further as staff are following the correct protocol." ], [ "Customer is complaining about the heavily delayed of trains which will miss their next train from Bham.", "Agent updates that advance fares are only valid on booked services, and is unable to advise further on this as the staff have followed the correct protocol in these circumstances." ] ] } }, "log": [ { "turn id": 1, "user utterance": "2/2 @VirginTrains spending \u00a350+ on train tickets doesn\u2019t give me the right to get on an earlier train, despite mine being heavily delayed.", "system response": "@821313 Were you travelling with an Advance ticket for your journey? ^CB", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VirginTrains Yes, have no problem with my normal train but this delay will make me: miss my next train from Bham,then add an hour+ to my drive time after", "system response": "@821313 I understand the frustration with the delay. As that service is still in operation you do have to travel as booked ^CB", "dialog history": " 2/2 @VirginTrains spending \u00a350+ on train tickets doesn\u2019t give me the right to get on an earlier train, despite mine being heavily delayed. @821313 Were you travelling with an Advance ticket for your journey? ^CB", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VirginTrains Which is bull. What ever happened to compassion? Seems you guys don\u2019t care once money has changed hands @VirginTrains It\u2019s not as if it was peak time - the train was near empty leaving the station here.", "system response": "@821313 That is the condition of that fare. It is only valid on the booked train. Staff will have followed the correct procedure ^CB", "dialog history": " 2/2 @VirginTrains spending \u00a350+ on train tickets doesn\u2019t give me the right to get on an earlier train, despite mine being heavily delayed. @821313 Were you travelling with an Advance ticket for your journey? ^CB @VirginTrains Yes, have no problem with my normal train but this delay will make me: miss my next train from Bham,then add an hour+ to my drive time after @821313 I understand the frustration with the delay. As that service is still in operation you do have to travel as booked ^CB", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VirginTrains Well the booked train is not arriving at the time I booked for. @VirginTrains So the service I have PAID for does not exist @VirginTrains Here\u2019s ANOTHER route I could have taken https://t.co/CmSfxKO30p @VirginTrains Again, an empty train", "system response": "@821313 Advance fares are only valid on the booked service, which is still running ^CB", "dialog history": " 2/2 @VirginTrains spending \u00a350+ on train tickets doesn\u2019t give me the right to get on an earlier train, despite mine being heavily delayed. @821313 Were you travelling with an Advance ticket for your journey? ^CB @VirginTrains Yes, have no problem with my normal train but this delay will make me: miss my next train from Bham,then add an hour+ to my drive time after @821313 I understand the frustration with the delay. As that service is still in operation you do have to travel as booked ^CB @VirginTrains Which is bull. What ever happened to compassion? Seems you guys don\u2019t care once money has changed hands @VirginTrains It\u2019s not as if it was peak time - the train was near empty leaving the station here. @821313 That is the condition of that fare. It is only valid on the booked train. Staff will have followed the correct procedure ^CB", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@VirginTrains Yeah, you keep saying that. Obviously missing my next train means nothing? @VirginTrains And it is running 24 mins late currently. You think that is a service worth paying for?", "system response": "@821313 I'm afraid I'm unable to advise further on this as staff have followed the correct protocol in these circumstances ^CB", "dialog history": " 2/2 @VirginTrains spending \u00a350+ on train tickets doesn\u2019t give me the right to get on an earlier train, despite mine being heavily delayed. @821313 Were you travelling with an Advance ticket for your journey? ^CB @VirginTrains Yes, have no problem with my normal train but this delay will make me: miss my next train from Bham,then add an hour+ to my drive time after @821313 I understand the frustration with the delay. As that service is still in operation you do have to travel as booked ^CB @VirginTrains Which is bull. What ever happened to compassion? Seems you guys don\u2019t care once money has changed hands @VirginTrains It\u2019s not as if it was peak time - the train was near empty leaving the station here. @821313 That is the condition of that fare. It is only valid on the booked train. Staff will have followed the correct procedure ^CB @VirginTrains Well the booked train is not arriving at the time I booked for. @VirginTrains So the service I have PAID for does not exist @VirginTrains Here\u2019s ANOTHER route I could have taken https://t.co/CmSfxKO30p @VirginTrains Again, an empty train @821313 Advance fares are only valid on the booked service, which is still running ^CB", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--47": { "original dialog id": "71f3109ad60981d4c99d12e71fdcb4a5", "dialog index": 47, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s" ] }, { "is_agent": true, "sentences": [ "Are you turning off Wi-Fi in the Control Center?" ] }, { "is_agent": true, "sentences": [ "You do have the option of turning Wi-Fi off in Settings > Wi-Fi." ] }, { "is_agent": true, "sentences": [ "This will disable until you turn it back on." ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s" ] }, { "is_agent": true, "sentences": [ "Are you turning off Wi-Fi in the Control Center?" ] }, { "is_agent": true, "sentences": [ "Check this link for details about that feature: https://t.co/G7BHuQnDS6" ] }, { "is_agent": false, "sentences": [ "I don\u2019t need or want the phone looking for a WiFi service when I\u2019ve turned off" ] }, { "is_agent": true, "sentences": [ "This will disable until you turn it back on." ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s" ] }, { "is_agent": true, "sentences": [ "Are you turning off Wi-Fi in the Control Center?" ] }, { "is_agent": true, "sentences": [ "@395371 We welcome all feedback on our products and services here: https://t.co/eTPVYVFyd8" ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s" ] }, { "is_agent": true, "sentences": [ "You do have the option of turning Wi-Fi off in Settings > Wi-Fi." ] } ] ], "abstractive_summaries": [ [ "Customer complaining about WiFi keep turning itself on even after turning it off.", "Agent suggest that go to setting and disable the WiFi until he turn it back on." ], [ "Customer having an issue with WiFi.", "Agent updated the customer to turn off the WiFi in control centre and also send the URL for the same." ], [ "The customer asks why following the initial recent update does the WiFi keep turning itself on, even after turning it off.", "The agent asks the customer whether he is turning off Wi-Fi in the Control Centre and welcomes all feedback on their products and services via provided link." ], [ "The customer is complaining that the wifi was automatically turning on in his ios11.", "The agent updated the customer that they do have an option of turning off the wifi in settings." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s", "system response": "@395371 We can help. Are you turning off Wi-Fi in the Control Center?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport Turning off in control centre, then after do not disturb active in car then deactivated when disconnected the WiFi is back same with APM \u2708\ufe0f", "system response": "@395371 Okay. That is expected in iOS 11. Check this link for details about that feature: https://t.co/G7BHuQnDS6", "dialog history": " @AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s @395371 We can help. Are you turning off Wi-Fi in the Control Center?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport Thanks but this feature defeats the object of turning it off. I don\u2019t need or want the phone looking for a WiFi service when I\u2019ve turned off", "system response": "@395371 Understood. You do have the option of turning Wi-Fi off in Settings > Wi-Fi. This will disable until you turn it back on.", "dialog history": " @AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s @395371 We can help. Are you turning off Wi-Fi in the Control Center? @AppleSupport Turning off in control centre, then after do not disturb active in car then deactivated when disconnected the WiFi is back same with APM \u2708\ufe0f @395371 Okay. That is expected in iOS 11. Check this link for details about that feature: https://t.co/G7BHuQnDS6", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AppleSupport Ruins the whole object of control centre though doesn\u2019t it! Kind of pointless \ud83d\ude31", "system response": "@395371 We welcome all feedback on our products and services here: https://t.co/eTPVYVFyd8", "dialog history": " @AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s @395371 We can help. Are you turning off Wi-Fi in the Control Center? @AppleSupport Turning off in control centre, then after do not disturb active in car then deactivated when disconnected the WiFi is back same with APM \u2708\ufe0f @395371 Okay. That is expected in iOS 11. Check this link for details about that feature: https://t.co/G7BHuQnDS6 @AppleSupport Thanks but this feature defeats the object of turning it off. I don\u2019t need or want the phone looking for a WiFi service when I\u2019ve turned off @395371 Understood. You do have the option of turning Wi-Fi off in Settings > Wi-Fi. This will disable until you turn it back on.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--48": { "original dialog id": "b8993d0c89372d599733b1af9053901e", "dialog index": 48, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AskPlayStation So what should I do if I want some actual support for issues with my PS4?" ] }, { "is_agent": false, "sentences": [ "@AskPlayStation Because nothing there fixes the problem." ] }, { "is_agent": false, "sentences": [ "And it's only been a problem since the last system software update." ] }, { "is_agent": true, "sentences": [ "We have sent you a Direct Message via Twitter with further instructions." ] } ], [ { "is_agent": false, "sentences": [ "@AskPlayStation So what should I do if I want some actual support for issues with my PS4?" ] }, { "is_agent": false, "sentences": [ "@AskPlayStation Because nothing there fixes the problem." ] }, { "is_agent": true, "sentences": [ "@305746 Please go to Safe Mode and select Restore Default Settings." ] }, { "is_agent": false, "sentences": [ "Problem is back again today." ] }, { "is_agent": true, "sentences": [ "We have sent you a Direct Message via Twitter with further instructions." ] } ], [ { "is_agent": false, "sentences": [ "@AskPlayStation So what should I do if I want some actual support for issues with my PS4?" ] }, { "is_agent": true, "sentences": [ "Please follow the steps in the next link: https://t.co/ZTQiswJ84L" ] }, { "is_agent": false, "sentences": [ "And it's only been a problem since the last system software update." ] }, { "is_agent": true, "sentences": [ "@305746 Please go to Safe Mode and select Restore Default Settings." ] }, { "is_agent": true, "sentences": [ "We have sent you a Direct Message via Twitter with further instructions." ] } ], [ { "is_agent": false, "sentences": [ "@AskPlayStation So what should I do if I want some actual support for issues with my PS4?" ] }, { "is_agent": false, "sentences": [ "And it's only been a problem since the last system software update." ] }, { "is_agent": true, "sentences": [ "@305746 Please go to Safe Mode and select Restore Default Settings." ] }, { "is_agent": true, "sentences": [ "We have sent you a Direct Message via Twitter with further instructions." ] } ] ], "abstractive_summaries": [ [ "Customer is asking what should they do if they want some actual support for the issues with PS4.", "Agent says that have send a direct message via twitter with further instruction." ], [ "Customer is complaining about the issue with game operating system .", "Agent shared an URL to customer to set restore default setting." ], [ "Here customer is facing some issue in PS4 after updating some software.", "Here agent gives a link customer can follow steps to resolve the issue , and also ask customer to restore the default setting." ], [ "Customer is asking what to do if they want some actual support for issues with their PS4.", "Agent updates that they have sent them a direct message via twitter for further instructions." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AskPlayStation So what should I do if I want some actual support for issues with my PS4?", "system response": "@305746 Sorry for the delay. Please follow the steps in the next link: https://t.co/ZTQiswJ84L", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AskPlayStation And if none of those work? @AskPlayStation Because nothing there fixes the problem. And it's only been a problem since the last system software update.", "system response": "@305746 Please go to Safe Mode and select Restore Default Settings. Steps here: https://t.co/OOaq76kzAA", "dialog history": " @AskPlayStation So what should I do if I want some actual support for issues with my PS4? @305746 Sorry for the delay. Please follow the steps in the next link: https://t.co/ZTQiswJ84L", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AskPlayStation Thank you! That seems to have done the trick.", "system response": "@305746 You're welcome. Happy gaming!", "dialog history": " @AskPlayStation So what should I do if I want some actual support for issues with my PS4? @305746 Sorry for the delay. Please follow the steps in the next link: https://t.co/ZTQiswJ84L @AskPlayStation And if none of those work? @AskPlayStation Because nothing there fixes the problem. And it's only been a problem since the last system software update. @305746 Please go to Safe Mode and select Restore Default Settings. Steps here: https://t.co/OOaq76kzAA", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AskPlayStation Spoke too soon. Problem is back again today.", "system response": "@305746 Sorry to hear that! We have sent you a Direct Message via Twitter with further instructions.", "dialog history": " @AskPlayStation So what should I do if I want some actual support for issues with my PS4? @305746 Sorry for the delay. Please follow the steps in the next link: https://t.co/ZTQiswJ84L @AskPlayStation And if none of those work? @AskPlayStation Because nothing there fixes the problem. And it's only been a problem since the last system software update. @305746 Please go to Safe Mode and select Restore Default Settings. Steps here: https://t.co/OOaq76kzAA @AskPlayStation Thank you! That seems to have done the trick. @305746 You're welcome. Happy gaming!", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--49": { "original dialog id": "f8969ac83c75cf1536d709047ddaf394", "dialog index": 49, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@Delta Flight 2166 this morning going out with 8+ comfort plus seats open and no upgrades cleared?!?!" ] }, { "is_agent": true, "sentences": [ "According to the inventory, all the seats in Delta Confort+ are assigned." ] }, { "is_agent": true, "sentences": [ "Typically, upgrades would have been offered for the no-shows by this time." ] }, { "is_agent": true, "sentences": [ "@206828 I'll make certain the appropriate leadership team is made aware of the situation." ] } ], [ { "is_agent": false, "sentences": [ "@Delta Flight 2166 this morning going out with 8+ comfort plus seats open and no upgrades cleared?!?!" ] }, { "is_agent": true, "sentences": [ "According to the inventory, all the seats in Delta Confort+ are assigned." ] }, { "is_agent": false, "sentences": [ "@Delta The flight attendant headed to start her day in ATL is in one them \ud83d\ude1c" ] }, { "is_agent": true, "sentences": [ "@206828 I'll make certain the appropriate leadership team is made aware of the situation." ] } ], [ { "is_agent": false, "sentences": [ "@Delta Flight 2166 this morning going out with 8+ comfort plus seats open and no upgrades cleared?!?!" ] }, { "is_agent": true, "sentences": [ "According to the inventory, all the seats in Delta Confort+ are assigned." ] }, { "is_agent": false, "sentences": [ "@Delta The flight attendant headed to start her day in ATL is in one them \ud83d\ude1c" ] }, { "is_agent": true, "sentences": [ "Typically, upgrades would have been offered for the no-shows by this time." ] }, { "is_agent": false, "sentences": [ "@Delta Better luck for both of us next time...phones off \ud83d\ude15" ] } ] ], "abstractive_summaries": [ [ "Customer is going with 8+ comfort plus seats and says that there is no updates on it.", "Agent updated that according to the inventory all the comfort seats are assigned." ], [ "The customer says Flight 2166 that morning going out with 8+ comfort plus seats open and no upgrades cleared.", "The agent says according to the inventory, all the seats in Delta comfort+ are assigned and they will make appropriate leadership team is made aware of the situation." ], [ "Customer is complaining that this morning going out with comfort plus seats open and no upgrades cleared.", "Agent updated that they will make certain the appropriate leadership team is made aware of the situation." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@Delta Flight 2166 this morning going out with 8+ comfort plus seats open and no upgrades cleared?!?! #paxexp #fail", "system response": "@206828 HI, Tim. According to the inventory, all the seats in Delta Confort+ are assigned. *ALY", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Delta I can assure you they are not. Would you like a picture? https://t.co/nxEkhsQm8u @Delta The flight attendant headed to start her day in ATL is in one them \ud83d\ude1c", "system response": "@206828 Goodness. Typically, upgrades would have been offered for the no-shows by this time. One moment, please. *ALY @206828 I'm sorry this wasn't handled better for you. *ALY", "dialog history": " @Delta Flight 2166 this morning going out with 8+ comfort plus seats open and no upgrades cleared?!?! #paxexp #fail @206828 HI, Tim. According to the inventory, all the seats in Delta Confort+ are assigned. *ALY", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Delta Better luck for both of us next time...phones off \ud83d\ude15", "system response": "@206828 I'll make certain the appropriate leadership team is made aware of the situation. *ALY", "dialog history": " @Delta Flight 2166 this morning going out with 8+ comfort plus seats open and no upgrades cleared?!?! #paxexp #fail @206828 HI, Tim. According to the inventory, all the seats in Delta Confort+ are assigned. *ALY @Delta I can assure you they are not. Would you like a picture? https://t.co/nxEkhsQm8u @Delta The flight attendant headed to start her day in ATL is in one them \ud83d\ude1c @206828 Goodness. Typically, upgrades would have been offered for the no-shows by this time. One moment, please. *ALY @206828 I'm sorry this wasn't handled better for you. *ALY", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--50": { "original dialog id": "ee1ffbac01ca91645b86ab931906968d", "dialog index": 50, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Even searching different ways doesn't help 90% of the things that show up are still done through only Netflix or a subscription" ] }, { "is_agent": false, "sentences": [ "Like put an icon on it or something at least so people don't waste their time going through the movies wasting their time cause they don't know what's actually free and what's just gonna reroute them to netflix" ] }, { "is_agent": true, "sentences": [ "Can you please DM us your full service address and full name?" ] } ], [ { "is_agent": false, "sentences": [ "@CoxHelp But no way to separate the free on demand from the Netflix items." ] }, { "is_agent": false, "sentences": [ "Even searching different ways doesn't help 90% of the things that show up are still done through only Netflix or a subscription" ] }, { "is_agent": true, "sentences": [ "@704062 We have no control on separating or changing what comes on Netflix or od demand." ] }, { "is_agent": true, "sentences": [ "Can you please DM us your full service address and full name?" ] }, { "is_agent": true, "sentences": [ "@704062 We're here 24-7 and always happy to help." ] } ] ], "abstractive_summaries": [ [ "Customer had complaint about watching only live tv.", "Agent informs customer to DM full service address and name." ], [ "Customer is complaining that he can't watch anything but live tv now because of this Netflix.", "Agent suggest him that to DM them his full service address and full name." ], [ "Customer is complaining that he is unable to separate the free content from Netflix subscription content.", "Agent states that they have no control over it and requests for the full name and service address." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really", "system response": "@704062 I want to help. Please DM us your full service address, so we can investigate this further. Thank you. \u2013Lindsey", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@CoxHelp i would gladly DM you to resolve this but i says that i cannot nless you follow me so i will be addressing this further through facebook.", "system response": "@704062, We also offer free on-demand. = JJ https://t.co/ovAKPb0TYC", "dialog history": " @116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really @704062 I want to help. Please DM us your full service address, so we can investigate this further. Thank you. \u2013Lindsey", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@CoxHelp But no way to separate the free on demand from the Netflix items. Even searching different ways doesn't help 90% of the things that show up are still done through only Netflix or a subscription", "system response": "@704062 We have no control on separating or changing what comes on Netflix or od demand. We do apologize for any inconvenience this has caused. Thank you. -Lindsey", "dialog history": " @116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really @704062 I want to help. Please DM us your full service address, so we can investigate this further. Thank you. \u2013Lindsey @CoxHelp i would gladly DM you to resolve this but i says that i cannot nless you follow me so i will be addressing this further through facebook. @704062, We also offer free on-demand. = JJ https://t.co/ovAKPb0TYC", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@CoxHelp Well it's something to work on. Like put an icon on it or something at least so people don't waste their time going through the movies wasting their time cause they don't know what's actually free and what's just gonna reroute them to netflix", "system response": "@704062 Hi Jessica, if you have Contour 2 it can be filtered out. -Dee", "dialog history": " @116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really @704062 I want to help. Please DM us your full service address, so we can investigate this further. Thank you. \u2013Lindsey @CoxHelp i would gladly DM you to resolve this but i says that i cannot nless you follow me so i will be addressing this further through facebook. @704062, We also offer free on-demand. = JJ https://t.co/ovAKPb0TYC @CoxHelp But no way to separate the free on demand from the Netflix items. Even searching different ways doesn't help 90% of the things that show up are still done through only Netflix or a subscription @704062 We have no control on separating or changing what comes on Netflix or od demand. We do apologize for any inconvenience this has caused. Thank you. -Lindsey", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@CoxHelp How would I get that? Pay more for it?", "system response": "@704062 We would be happy to discuss this further with you. Can you please DM us your full service address and full name? Thank you. -Lindsey", "dialog history": " @116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really @704062 I want to help. Please DM us your full service address, so we can investigate this further. Thank you. \u2013Lindsey @CoxHelp i would gladly DM you to resolve this but i says that i cannot nless you follow me so i will be addressing this further through facebook. @704062, We also offer free on-demand. = JJ https://t.co/ovAKPb0TYC @CoxHelp But no way to separate the free on demand from the Netflix items. Even searching different ways doesn't help 90% of the things that show up are still done through only Netflix or a subscription @704062 We have no control on separating or changing what comes on Netflix or od demand. We do apologize for any inconvenience this has caused. Thank you. -Lindsey @CoxHelp Well it's something to work on. Like put an icon on it or something at least so people don't waste their time going through the movies wasting their time cause they don't know what's actually free and what's just gonna reroute them to netflix @704062 Hi Jessica, if you have Contour 2 it can be filtered out. -Dee", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "@CoxHelp as i have stated before. i tried to dm you and was unable to.", "system response": "@704062 We're now following you. Sorry about that, you can now DM us your full service address. Thank you. -Lindsey", "dialog history": " @116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really @704062 I want to help. Please DM us your full service address, so we can investigate this further. Thank you. \u2013Lindsey @CoxHelp i would gladly DM you to resolve this but i says that i cannot nless you follow me so i will be addressing this further through facebook. @704062, We also offer free on-demand. = JJ https://t.co/ovAKPb0TYC @CoxHelp But no way to separate the free on demand from the Netflix items. Even searching different ways doesn't help 90% of the things that show up are still done through only Netflix or a subscription @704062 We have no control on separating or changing what comes on Netflix or od demand. We do apologize for any inconvenience this has caused. Thank you. -Lindsey @CoxHelp Well it's something to work on. Like put an icon on it or something at least so people don't waste their time going through the movies wasting their time cause they don't know what's actually free and what's just gonna reroute them to netflix @704062 Hi Jessica, if you have Contour 2 it can be filtered out. -Dee @CoxHelp How would I get that? Pay more for it? @704062 We would be happy to discuss this further with you. Can you please DM us your full service address and full name? Thank you. -Lindsey", "original user side information": {}, "original system side information": {} }, { "turn id": 7, "user utterance": "@CoxHelp My husband will deal with it in the morning it's currently 4 am here and I'm trying to go to sleep before the sun comes up please. You will be contacted later by me or my husband.", "system response": "@704062 We're here 24-7 and always happy to help. -Lindsey", "dialog history": " @116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really @704062 I want to help. Please DM us your full service address, so we can investigate this further. Thank you. \u2013Lindsey @CoxHelp i would gladly DM you to resolve this but i says that i cannot nless you follow me so i will be addressing this further through facebook. @704062, We also offer free on-demand. = JJ https://t.co/ovAKPb0TYC @CoxHelp But no way to separate the free on demand from the Netflix items. Even searching different ways doesn't help 90% of the things that show up are still done through only Netflix or a subscription @704062 We have no control on separating or changing what comes on Netflix or od demand. We do apologize for any inconvenience this has caused. Thank you. -Lindsey @CoxHelp Well it's something to work on. Like put an icon on it or something at least so people don't waste their time going through the movies wasting their time cause they don't know what's actually free and what's just gonna reroute them to netflix @704062 Hi Jessica, if you have Contour 2 it can be filtered out. -Dee @CoxHelp How would I get that? Pay more for it? @704062 We would be happy to discuss this further with you. Can you please DM us your full service address and full name? Thank you. -Lindsey @CoxHelp as i have stated before. i tried to dm you and was unable to. @704062 We're now following you. Sorry about that, you can now DM us your full service address. Thank you. -Lindsey", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--51": { "original dialog id": "e0b85fcc42cd8d2e23eac7190b1bf69c", "dialog index": 51, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AppleSupport No option to set wifi hotspot timeout in iOS ,which iam looking from 2months ," ] }, { "is_agent": false, "sentences": [ "@AppleSupport Most of the apps in App Store are us less they sshould moly consume your mobile data and as well as battery with no use" ] }, { "is_agent": true, "sentences": [ "If not, connect with us via phone or chat here: https://t.co/IBIY3vMgPj" ] }, { "is_agent": false, "sentences": [ "@AppleSupport Did you understood my issues with iPhone\nMultiple contacts deletion,by app basis photo organiser , wifi hotspot timeout" ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport No option to set wifi hotspot timeout in iOS ,which iam looking from 2months ," ] }, { "is_agent": false, "sentences": [ "@AppleSupport I did not understood what do you mean by DM my iPhone" ] }, { "is_agent": false, "sentences": [ "@AppleSupport iPhone 6s 32 GB model with iOS 11.0.3 what else you need,," ] }, { "is_agent": false, "sentences": [ "@AppleSupport Most of the apps in App Store are us less they sshould moly consume your mobile data and as well as battery with no use" ] }, { "is_agent": true, "sentences": [ "If not, connect with us via phone or chat here: https://t.co/IBIY3vMgPj" ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport No option to set wifi hotspot timeout in iOS ,which iam looking from 2months ," ] }, { "is_agent": true, "sentences": [ "Please DM us your Apple device and we'll go from there." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the issues with iPhone Multiple contacts deletion, by app basis photo organiser, wifi hotspot timeout.", "Agent updated to DM the Apple device through URL." ], [ "Customer enquirers about no option to setup wifi hotspot timeout in iOS.", "Agent informs customer to connect via phone or chat in given URL." ], [ "Customer is complaining about the apple device and says most of the apps in app store are useless they should mostly consume mobile data as well as battery with no use.", "Agent says to connect with via phone or chat here:URL." ], [ "The customer is complaining that there is no option to set wifi time out in his ios.", "The agent asked him to dm the iphone device name so that they can help him out." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AppleSupport No option to set wifi hotspot timeout in iOS ,which iam looking from 2months ,", "system response": "@308070 We'd be happy to point you in the right direction. Please DM us your Apple device and we'll go from there. https://t.co/GDrqU22YpT", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport I did not understood what do you mean by DM my iPhone", "system response": "@308070 We'd like to continue with you via DM. Send us a DM and let us know which device you're using: https://t.co/GDrqU2kzhr", "dialog history": " @AppleSupport No option to set wifi hotspot timeout in iOS ,which iam looking from 2months , @308070 We'd be happy to point you in the right direction. Please DM us your Apple device and we'll go from there. https://t.co/GDrqU22YpT", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport iPhone 6s 32 GB model with iOS 11.0.3 what else you need,, @AppleSupport Difficult to organise the photos by app wise like WhatsApp and Facebook etc,,, @AppleSupport Why can\u2019t be an always on display with date time in iPhone @AppleSupport Most of the apps in App Store are us less they sshould moly consume your mobile data and as well as battery with no use @AppleSupport In fact apps applications developed by Apple for the iPhone users ar very less", "system response": "@308070 Are you able to send a DM using Twitter's website? If not, connect with us via phone or chat here: https://t.co/IBIY3vMgPj", "dialog history": " @AppleSupport No option to set wifi hotspot timeout in iOS ,which iam looking from 2months , @308070 We'd be happy to point you in the right direction. Please DM us your Apple device and we'll go from there. https://t.co/GDrqU22YpT @AppleSupport I did not understood what do you mean by DM my iPhone @308070 We'd like to continue with you via DM. Send us a DM and let us know which device you're using: https://t.co/GDrqU2kzhr", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--52": { "original dialog id": "de782f68d28646a0adc0b411918b970d", "dialog index": 52, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online." ] }, { "is_agent": true, "sentences": [ "@773426 Do you have a VT reference number we can view or an Email you can DM us with so we can search." ] }, { "is_agent": false, "sentences": [ "But all they are saying is they've forwarded the issue to Northern - again fobbing me off to them." ] }, { "is_agent": true, "sentences": [ "The team have passed this over to Northern to look in to ^CB" ] } ], [ { "is_agent": false, "sentences": [ "So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online." ] }, { "is_agent": true, "sentences": [ "@773426 Do you have a VT reference number we can view or an Email you can DM us with so we can search." ] }, { "is_agent": false, "sentences": [ "@VirginTrains I got an auto acknowledgement on 11th October, with no reference: \nDear Customer, Thank you for your correspondence, this is an automated response to confirm that we have received your email and we will be in touch again soon." ] }, { "is_agent": true, "sentences": [ "@773426 I can see a case reference listed VT-111017-0301 which is with our team though you should have received a response by now." ] } ], [ { "is_agent": false, "sentences": [ "So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online." ] }, { "is_agent": true, "sentences": [ "@773426 If you were delayed on a @121516 service you would need to claim for this through them." ] } ] ], "abstractive_summaries": [ [ "The customer says he bought a ticket from them but the journey was delayed and the refund is also not done for him.", "The agent says the issue have been forwarded to Northern to look to." ], [ "Customer is complaining about not receiving the compensation for the delayed train.", "Agent is requesting for the VT reference number over email." ], [ "The customer is complaining that he was bought a ticket and the journey was delayed over half an hour and demanding for refund.", "The agent updated that if he was delayed on that service he would need to claim for this through them." ] ] } }, "log": [ { "turn id": 1, "user utterance": "So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online. Now you've fobbed me onto Northern Rail.", "system response": "@773426 Do you have a VT reference number we can view or an Email you can DM us with so we can search. ^PA https://t.co/hhfk9c3ylv", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VirginTrains Here's the VT ref no: 2326635614", "system response": "@773426 That's the booking reference, when you applied, did you get one that starts VT? ^PA", "dialog history": " So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online. Now you've fobbed me onto Northern Rail. @773426 Do you have a VT reference number we can view or an Email you can DM us with so we can search. ^PA https://t.co/hhfk9c3ylv", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VirginTrains I got an auto acknowledgement on 11th October, with no reference: \nDear Customer, Thank you for your correspondence, this is an automated response to confirm that we have received your email and we will be in touch again soon.", "system response": "@773426 I can see a case reference listed VT-111017-0301 which is with our team though you should have received a response by now. Apologies for this delay. I've escalated with our Customer Resolutions team ^CB", "dialog history": " So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online. Now you've fobbed me onto Northern Rail. @773426 Do you have a VT reference number we can view or an Email you can DM us with so we can search. ^PA https://t.co/hhfk9c3ylv @VirginTrains Here's the VT ref no: 2326635614 @773426 That's the booking reference, when you applied, did you get one that starts VT? ^PA", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VirginTrains Thank you, I've received an email from them. But all they are saying is they've forwarded the issue to Northern - again fobbing me off to them. I bought the ticket from you, not them.", "system response": "@773426 If you were delayed on a @121516 service you would need to claim for this through them. The team have passed this over to Northern to look in to ^CB", "dialog history": " So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online. Now you've fobbed me onto Northern Rail. @773426 Do you have a VT reference number we can view or an Email you can DM us with so we can search. ^PA https://t.co/hhfk9c3ylv @VirginTrains Here's the VT ref no: 2326635614 @773426 That's the booking reference, when you applied, did you get one that starts VT? ^PA @VirginTrains I got an auto acknowledgement on 11th October, with no reference: \nDear Customer, Thank you for your correspondence, this is an automated response to confirm that we have received your email and we will be in touch again soon. @773426 I can see a case reference listed VT-111017-0301 which is with our team though you should have received a response by now. Apologies for this delay. I've escalated with our Customer Resolutions team ^CB", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--53": { "original dialog id": "de294dc75b51cf2cdda29a2e7a33609b", "dialog index": 53, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "I'd like to talk to someone to identify what features on Azure we need (and related costs)." ] }, { "is_agent": true, "sentences": [ "@453497 Hello, our Product Team would be a good place to start." ] }, { "is_agent": false, "sentences": [ "@AzureSupport I made contact via text and somebody was supposed to call me by today." ] }, { "is_agent": true, "sentences": [ "Out of curiosity, did you receive any reference ID's or records of the interactions with the team?" ] }, { "is_agent": true, "sentences": [ "@453497 if different from what's on twitter) and we will arrange for someone to reach out to you: https://t.co/ObUanPWteA 3 ^FC" ] } ], [ { "is_agent": false, "sentences": [ "I'd like to talk to someone to identify what features on Azure we need (and related costs)." ] }, { "is_agent": true, "sentences": [ "@453497 Hello, our Product Team would be a good place to start." ] }, { "is_agent": true, "sentences": [ "Do you mind DM'ing us with your contact details (email / telephone number and name, 2 ^FC" ] } ], [ { "is_agent": false, "sentences": [ "I'd like to talk to someone to identify what features on Azure we need (and related costs)." ] }, { "is_agent": true, "sentences": [ "@453497 Hello, our Product Team would be a good place to start." ] }, { "is_agent": false, "sentences": [ "@AzureSupport I made contact via text and somebody was supposed to call me by today." ] }, { "is_agent": true, "sentences": [ "We are in touch with someone from the team now and looking into getting someone to 1 ^FC" ] } ] ], "abstractive_summaries": [ [ "Customer would like to talk to someone to identify what features on Azure they need and its related costs.", "Agent updates to DM them with their contact details and they will arrange for someone to reach them out." ], [ "The customer is asking that he want some information regarding azure and about it's costs.", "The agent asked him to check with their product team and asked them to dm their contact details." ], [ "Customer wants to talk to someone who can identify what features on Azure they need.", "Agent updates that they will arrange for someone to reach out to them to solve this issue." ] ] } }, "log": [ { "turn id": 1, "user utterance": "I'd like to talk to someone to identify what features on Azure we need (and related costs). Who can I talk to? @azuresupport #azcommunity", "system response": "@453497 Hello, our Product Team would be a good place to start. Feel free to reach out, more info here: https://t.co/K9xDgxKV31 ^JI @453497 Hi Hamish, just wanted to check in to see if you were in touch 1 ^FC @453497 with someone from our product team or if there are any outstanding concerns? 2 ^FC", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AzureSupport I made contact via text and somebody was supposed to call me by today. However, I\u2019m yet to hear anything", "system response": "@453497 Thanks. Out of curiosity, did you receive any reference ID's or records of the interactions with the team? ^FC", "dialog history": " I'd like to talk to someone to identify what features on Azure we need (and related costs). Who can I talk to? @azuresupport #azcommunity @453497 Hello, our Product Team would be a good place to start. Feel free to reach out, more info here: https://t.co/K9xDgxKV31 ^JI @453497 Hi Hamish, just wanted to check in to see if you were in touch 1 ^FC @453497 with someone from our product team or if there are any outstanding concerns? 2 ^FC", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AzureSupport No, unfortunately", "system response": "@453497 Can you confirm whereabouts you based? ^FC", "dialog history": " I'd like to talk to someone to identify what features on Azure we need (and related costs). Who can I talk to? @azuresupport #azcommunity @453497 Hello, our Product Team would be a good place to start. Feel free to reach out, more info here: https://t.co/K9xDgxKV31 ^JI @453497 Hi Hamish, just wanted to check in to see if you were in touch 1 ^FC @453497 with someone from our product team or if there are any outstanding concerns? 2 ^FC @AzureSupport I made contact via text and somebody was supposed to call me by today. However, I\u2019m yet to hear anything @453497 Thanks. Out of curiosity, did you receive any reference ID's or records of the interactions with the team? ^FC", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AzureSupport I\u2019m in Australia", "system response": "@453497 Sorry for the delay. We are in touch with someone from the team now and looking into getting someone to 1 ^FC @453497 contact you at the soonest. Do you mind DM'ing us with your contact details (email / telephone number and name, 2 ^FC @453497 if different from what's on twitter) and we will arrange for someone to reach out to you: https://t.co/ObUanPWteA 3 ^FC", "dialog history": " I'd like to talk to someone to identify what features on Azure we need (and related costs). Who can I talk to? @azuresupport #azcommunity @453497 Hello, our Product Team would be a good place to start. Feel free to reach out, more info here: https://t.co/K9xDgxKV31 ^JI @453497 Hi Hamish, just wanted to check in to see if you were in touch 1 ^FC @453497 with someone from our product team or if there are any outstanding concerns? 2 ^FC @AzureSupport I made contact via text and somebody was supposed to call me by today. However, I\u2019m yet to hear anything @453497 Thanks. Out of curiosity, did you receive any reference ID's or records of the interactions with the team? ^FC @AzureSupport No, unfortunately @453497 Can you confirm whereabouts you based? ^FC", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--54": { "original dialog id": "cf2de7f27b2d44e04e2a6bcf5ae133d6", "dialog index": 54, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard." ] }, { "is_agent": true, "sentences": [ "@262669 Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard." ] }, { "is_agent": false, "sentences": [ "This issue occurs on both an (Apple) external keyboard as well as the built-in one." ] }, { "is_agent": true, "sentences": [ "If you are using Safari, pressing the play/pause key will attempt to perform this action in Safari." ] }, { "is_agent": true, "sentences": [ "We encourage you to provide feedback concerning this here: https://t.co/eTPVYVFyd8" ] } ], [ { "is_agent": false, "sentences": [ "The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard." ] }, { "is_agent": true, "sentences": [ "@262669 Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard." ] }, { "is_agent": false, "sentences": [ "Sometimes the controls work, but when I have https://t.co/IgleL6FdFT open in Safari it will play its notification sound instead, for example." ] }, { "is_agent": true, "sentences": [ "Next, is it fully updated to macOS High Sierra 10.13.1?" ] } ], [ { "is_agent": false, "sentences": [ "The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard." ] }, { "is_agent": false, "sentences": [ "Instead of always working, it only works (sometimes) when the application (iTunes/Spotify) is on the screen." ] }, { "is_agent": true, "sentences": [ "@262669 Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard." ] }, { "is_agent": false, "sentences": [ "This issue occurs on both an (Apple) external keyboard as well as the built-in one." ] }, { "is_agent": false, "sentences": [ "Sometimes the controls work, but when I have https://t.co/IgleL6FdFT open in Safari it will play its notification sound instead, for example." ] } ] ], "abstractive_summaries": [ [ "Customer is having an issue with not able to control the itunes music from the keyboard.", "Agent updated that if the customer is using the safari ,pressing the play pause key will attempt to perform this action in safari and informed the customer to send the feedback." ], [ "The customer complaining that he can't able to control his itunes music from mobile as well as from external keyboard.", "The agent helped him by telling him to use third party app that fix the issue." ], [ "Customer is complaining about the change in MacOS High sierra music control buttons on the keyboard.", "Agent suggest him to if he is using safari pressing the play/ pause key will attempt to perform that action in safari." ] ] } }, "log": [ { "turn id": 1, "user utterance": "The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard. Instead of always working, it only works (sometimes) when the application (iTunes/Spotify) is on the screen. *Coincidentally* it doesn't seem to work for Spotify at all. @AppleSupport please tell someone somewhere to bring this back to how it was. I use these buttons all day and now (a) nothing happens or (b) the wrong application is affected.", "system response": "@262669 Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard. To begin, which Mac are you using? Also, is it an external keyboard?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport I'm using a MacBook Pro (Retina, 13-inch, Early 2015). This issue occurs on both an (Apple) external keyboard as well as the built-in one. Sometimes the controls work, but when I have https://t.co/IgleL6FdFT open in Safari it will play its notification sound instead, for example.", "system response": "@262669 Thank you. Next, is it fully updated to macOS High Sierra 10.13.1? What version of iTunes are you using?", "dialog history": " The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard. Instead of always working, it only works (sometimes) when the application (iTunes/Spotify) is on the screen. *Coincidentally* it doesn't seem to work for Spotify at all. @AppleSupport please tell someone somewhere to bring this back to how it was. I use these buttons all day and now (a) nothing happens or (b) the wrong application is affected. @262669 Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard. To begin, which Mac are you using? Also, is it an external keyboard?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport Both are fully up-to-date. I'm pretty sure this is a 'feature', not a bug, though. As of High Sierra the media keys seem to be binding to the last opened 'controllable' app. It's just that it happens to bind to the wrong apps (like https://t.co/IgleL6FdFT in Safari).", "system response": "@262669 The media keys now control playback for the app you are currently using. If you are using Safari, pressing the play/pause key will attempt to perform this action in Safari. We encourage you to provide feedback concerning this here: https://t.co/eTPVYVFyd8", "dialog history": " The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard. Instead of always working, it only works (sometimes) when the application (iTunes/Spotify) is on the screen. *Coincidentally* it doesn't seem to work for Spotify at all. @AppleSupport please tell someone somewhere to bring this back to how it was. I use these buttons all day and now (a) nothing happens or (b) the wrong application is affected. @262669 Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard. To begin, which Mac are you using? Also, is it an external keyboard? @AppleSupport I'm using a MacBook Pro (Retina, 13-inch, Early 2015). This issue occurs on both an (Apple) external keyboard as well as the built-in one. Sometimes the controls work, but when I have https://t.co/IgleL6FdFT open in Safari it will play its notification sound instead, for example. @262669 Thank you. Next, is it fully updated to macOS High Sierra 10.13.1? What version of iTunes are you using?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AppleSupport Thanks for the clarification. I\u2019ve found a third party app that fixes this issue, but I\u2019ll be sure to leave feedback. Thanks!", "system response": "@262669 You're most welcome!", "dialog history": " The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard. Instead of always working, it only works (sometimes) when the application (iTunes/Spotify) is on the screen. *Coincidentally* it doesn't seem to work for Spotify at all. @AppleSupport please tell someone somewhere to bring this back to how it was. I use these buttons all day and now (a) nothing happens or (b) the wrong application is affected. @262669 Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard. To begin, which Mac are you using? Also, is it an external keyboard? @AppleSupport I'm using a MacBook Pro (Retina, 13-inch, Early 2015). This issue occurs on both an (Apple) external keyboard as well as the built-in one. Sometimes the controls work, but when I have https://t.co/IgleL6FdFT open in Safari it will play its notification sound instead, for example. @262669 Thank you. Next, is it fully updated to macOS High Sierra 10.13.1? What version of iTunes are you using? @AppleSupport Both are fully up-to-date. I'm pretty sure this is a 'feature', not a bug, though. As of High Sierra the media keys seem to be binding to the last opened 'controllable' app. It's just that it happens to bind to the wrong apps (like https://t.co/IgleL6FdFT in Safari). @262669 The media keys now control playback for the app you are currently using. If you are using Safari, pressing the play/pause key will attempt to perform this action in Safari. We encourage you to provide feedback concerning this here: https://t.co/eTPVYVFyd8", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--55": { "original dialog id": "f3f345a7b9ca5f07811a28d8bd6ca3dc", "dialog index": 55, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@115911 @118272 agree my insured\ud83d\udcf1is faulty." ] }, { "is_agent": true, "sentences": [ "@483008 Hey Tiffany, if you're still needing assistance with this." ] }, { "is_agent": true, "sentences": [ "@483008 Hey Tiffany I got your DM and don't worry we are going to do everything we can to help." ] }, { "is_agent": true, "sentences": [ "@483008 Well those are two things we are all about here in T-Force, and thank you for being so awesome today!" ] } ], [ { "is_agent": false, "sentences": [ "Runaround & disconnects." ] }, { "is_agent": false, "sentences": [ "After 4 wks following all protocol, nada." ] }, { "is_agent": false, "sentences": [ "Spent enough time & money." ] }, { "is_agent": true, "sentences": [ "@483008 Well those are two things we are all about here in T-Force, and thank you for being so awesome today!" ] } ], [ { "is_agent": false, "sentences": [ "@115911 @118272 agree my insured\ud83d\udcf1is faulty." ] }, { "is_agent": true, "sentences": [ "Click my pic to send me a DM plzzzz \ud83d\udce8\ud83d\udce8\ud83d\udce8 https://t.co/mn6KTF2tgi *RayNg" ] }, { "is_agent": true, "sentences": [ "@483008 Hey Tiffany I got your DM and don't worry we are going to do everything we can to help." ] } ], [ { "is_agent": false, "sentences": [ "After 4 wks following all protocol, nada." ] }, { "is_agent": true, "sentences": [ "@483008 Hey Tiffany, if you're still needing assistance with this." ] }, { "is_agent": false, "sentences": [ "Bounced from rep to rep (6 today) all assuring resolution." ] }, { "is_agent": false, "sentences": [ "Prefer to keep positivity alongside for the ride." ] }, { "is_agent": true, "sentences": [ "@483008 Hey Tiffany I got your DM and don't worry we are going to do everything we can to help." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that after following all protocols the insured phone is faulty.", "Agent asked the customer to DM for assistance and said not to worry they are going to do everything to work." ], [ "Customer is complaining about the mobile runaround & amp, disconnect and also have spend enough money and time.", "Agent says well those are two things are all about here in t-force." ], [ "Customer complaints about his insured mobile being faulty.", "Agent informs customer to DM and they will do everything to help." ], [ "Customer is complaining that agree that insured faulty.", "Agent updated that well those are two things we are all about there in t-force ." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115911 @118272 agree my insured\ud83d\udcf1is faulty. Runaround & disconnects. After 4 wks following all protocol, nada. Had 2buy another! F.A.I.L.", "system response": "@483008 Hey Tiffany, if you're still needing assistance with this. Send us a DM and we can get you taken care of. *ChanneyT", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@TMobileHelp A month. Bounced from rep to rep (6 today) all assuring resolution. I'm done. Spent enough time & money. Maddening. Truly shocked #tmobile https://t.co/k0XyP3Gyu2 @TMobileHelp .The upside? Moving on from this, keeping perspective. Prefer to keep positivity alongside for the ride.", "system response": "@483008 Hey Tiff! T-Force has your back & I\u2019d \ud83d\udc97 to remedy this! Click my pic to send me a DM plzzzz \ud83d\udce8\ud83d\udce8\ud83d\udce8 https://t.co/mn6KTF2tgi *RayNg @483008 Hey Tiffany I got your DM and don't worry we are going to do everything we can to help. *KennethStone", "dialog history": " @115911 @118272 agree my insured\ud83d\udcf1is faulty. Runaround & disconnects. After 4 wks following all protocol, nada. Had 2buy another! F.A.I.L. @483008 Hey Tiffany, if you're still needing assistance with this. Send us a DM and we can get you taken care of. *ChanneyT", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@TMobileHelp \"Do\" and \"Help\" are great words to hear!", "system response": "@483008 Well those are two things we are all about here in T-Force, and thank you for being so awesome today! *KennethStone", "dialog history": " @115911 @118272 agree my insured\ud83d\udcf1is faulty. Runaround & disconnects. After 4 wks following all protocol, nada. Had 2buy another! F.A.I.L. @483008 Hey Tiffany, if you're still needing assistance with this. Send us a DM and we can get you taken care of. *ChanneyT @TMobileHelp A month. Bounced from rep to rep (6 today) all assuring resolution. I'm done. Spent enough time & money. Maddening. Truly shocked #tmobile https://t.co/k0XyP3Gyu2 @TMobileHelp .The upside? Moving on from this, keeping perspective. Prefer to keep positivity alongside for the ride. @483008 Hey Tiff! T-Force has your back & I\u2019d \ud83d\udc97 to remedy this! Click my pic to send me a DM plzzzz \ud83d\udce8\ud83d\udce8\ud83d\udce8 https://t.co/mn6KTF2tgi *RayNg @483008 Hey Tiffany I got your DM and don't worry we are going to do everything we can to help. *KennethStone", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--56": { "original dialog id": "26f87806e2297031d42b79e331a1b084", "dialog index": 56, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@118056, why can't I past commends into the web PowerShell terminal browser window??" ] }, { "is_agent": true, "sentences": [ "@139811 Could you please explain more what you are unable to do?" ] }, { "is_agent": false, "sentences": [ "If I put into the clipboard one of those settings, then go back to the PS browser, I cannot paste in via ctrl-v." ] }, { "is_agent": true, "sentences": [ "@139811 Could you post this here https://t.co/iwOPE1oRCp and send us the link?" ] }, { "is_agent": true, "sentences": [ "We'll have an engineer take a look." ] } ], [ { "is_agent": false, "sentences": [ "@AzureSupport I had a text file with three sets of commands I needed to run." ] }, { "is_agent": false, "sentences": [ "If I put into the clipboard one of those settings, then go back to the PS browser, I cannot paste in via ctrl-v." ] }, { "is_agent": true, "sentences": [ "@139811 Hi, just to confirm, you are unable to use ctrl-v within the PowerShell console?" ] }, { "is_agent": true, "sentences": [ "@139811 Could you post this here https://t.co/iwOPE1oRCp and send us the link?" ] }, { "is_agent": true, "sentences": [ "We'll have an engineer take a look." ] } ] ], "abstractive_summaries": [ [ "Customer is having a text file which he needs to run. If the file is put into the clipboard it goes back to the browser and it is unable to use ctrl+v with powershell.", "Agent asked the customer to post the issue in the URL and updated that engineer is going to resolve the issue." ], [ "Customer is complaining that he is unable to use ctrl+v keys to paste the text within the powershell console.", "Agent requests to post it on the provided URL so that their engineer will look into it." ], [ "Customer enquire about web Power Shell terminal window.", "Agent ask customer did he get a chance to post his question in the forum." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@118056, why can't I past commends into the web PowerShell terminal browser window?? ?", "system response": "@139811 Could you please explain more what you are unable to do? ^MB", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AzureSupport I had a text file with three sets of commands I needed to run. If I put into the clipboard one of those settings, then go back to the PS browser, I cannot paste in via ctrl-v.", "system response": "@139811 Hi, just to confirm, you are unable to use ctrl-v within the PowerShell console? ^JI", "dialog history": " @118056, why can't I past commends into the web PowerShell terminal browser window?? ? @139811 Could you please explain more what you are unable to do? ^MB", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AzureSupport Yes, correct", "system response": "@139811 Could you post this here https://t.co/iwOPE1oRCp and send us the link? We'll have an engineer take a look. ^DO @139811 Just checking back in. Did you get a chance to post your question in the forum? ^MB", "dialog history": " @118056, why can't I past commends into the web PowerShell terminal browser window?? ? @139811 Could you please explain more what you are unable to do? ^MB @AzureSupport I had a text file with three sets of commands I needed to run. If I put into the clipboard one of those settings, then go back to the PS browser, I cannot paste in via ctrl-v. @139811 Hi, just to confirm, you are unable to use ctrl-v within the PowerShell console? ^JI", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--57": { "original dialog id": "6e685f6b81469feb1d2506ec8435f75e", "dialog index": 57, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5." ] }, { "is_agent": false, "sentences": [ "Not all virgins fault but short staff and delayed train from Doncaster did not help \ud83d\udc4a\ud83c\udffb" ] }, { "is_agent": true, "sentences": [ "@280717 We look forward to seeing you back onboard, Sue \ud83d\ude0a ^HP" ] } ], [ { "is_agent": false, "sentences": [ "@VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5." ] }, { "is_agent": false, "sentences": [ "More frazzled than tackling the M1 & missed my meeting!!" ] }, { "is_agent": false, "sentences": [ "Not all virgins fault but short staff and delayed train from Doncaster did not help \ud83d\udc4a\ud83c\udffb" ] }, { "is_agent": false, "sentences": [ "@VirginTrains Trust me tomorrow is London to Manchester." ] }, { "is_agent": true, "sentences": [ "@280717 We look forward to seeing you back onboard, Sue \ud83d\ude0a ^HP" ] } ], [ { "is_agent": false, "sentences": [ "@VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5." ] }, { "is_agent": false, "sentences": [ "Not all virgins fault but short staff and delayed train from Doncaster did not help \ud83d\udc4a\ud83c\udffb" ] }, { "is_agent": false, "sentences": [ "@VirginTrains Trust me tomorrow is London to Manchester." ] }, { "is_agent": true, "sentences": [ "@280717 We look forward to seeing you back onboard, Sue \ud83d\ude0a ^HP" ] }, { "is_agent": true, "sentences": [ "@280717 Hair of the dog it is then \ud83c\udf7a ^MW" ] } ], [ { "is_agent": false, "sentences": [ "@VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5." ] }, { "is_agent": false, "sentences": [ "More frazzled than tackling the M1 & missed my meeting!!" ] }, { "is_agent": true, "sentences": [ "@280717 We look forward to seeing you back onboard, Sue \ud83d\ude0a ^HP" ] }, { "is_agent": false, "sentences": [ "@VirginTrains Do you stock hangover cures in the shop?\u2764\ufe0f\ud83d\ude48" ] }, { "is_agent": true, "sentences": [ "@280717 We do lovely coffee \u2615 ^MW" ] } ] ], "abstractive_summaries": [ [ "Customer gives the experience details about and ask the details.", "Gives the details about the train." ], [ "Customer is complaining about train dealy.", "Agent assure the customer to look forward on the issue and evolved into a short phrase ." ], [ "Customer is saying about the traveling for the first time and more frazzled than tackling the M1 & missed meeting.", "Agent says to look forward seeing back onboard and hair of the dog it then." ], [ "The customer says that he missed his meeting due to the staff and delayed train and asks whether the hangover cures are stocked in shop.", "The agent says that the they look forward to see the customer back onboard and adds that they do lovely coffee." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5. More frazzled than tackling the M1 & missed my meeting!! Not all virgins fault but short staff and delayed train from Doncaster did not help \ud83d\udc4a\ud83c\udffb", "system response": "@280717 Come back to us, Sue \ud83d\ude02 ^HP", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VirginTrains Trust me tomorrow is London to Manchester. I\u2019m with you all the way \ud83d\ude09\ud83d\udc4d\ud83c\udffb", "system response": "@280717 We look forward to seeing you back onboard, Sue \ud83d\ude0a ^HP", "dialog history": " @VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5. More frazzled than tackling the M1 & missed my meeting!! Not all virgins fault but short staff and delayed train from Doncaster did not help \ud83d\udc4a\ud83c\udffb @280717 Come back to us, Sue \ud83d\ude02 ^HP", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VirginTrains Do you stock hangover cures in the shop?\u2764\ufe0f\ud83d\ude48", "system response": "@280717 We do lovely coffee \u2615 ^MW", "dialog history": " @VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5. More frazzled than tackling the M1 & missed my meeting!! Not all virgins fault but short staff and delayed train from Doncaster did not help \ud83d\udc4a\ud83c\udffb @280717 Come back to us, Sue \ud83d\ude02 ^HP @VirginTrains Trust me tomorrow is London to Manchester. I\u2019m with you all the way \ud83d\ude09\ud83d\udc4d\ud83c\udffb @280717 We look forward to seeing you back onboard, Sue \ud83d\ude0a ^HP", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VirginTrains Hmmm not sure that\u2019s enough today \ud83d\ude02", "system response": "@280717 Hair of the dog? ^MW", "dialog history": " @VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5. More frazzled than tackling the M1 & missed my meeting!! Not all virgins fault but short staff and delayed train from Doncaster did not help \ud83d\udc4a\ud83c\udffb @280717 Come back to us, Sue \ud83d\ude02 ^HP @VirginTrains Trust me tomorrow is London to Manchester. I\u2019m with you all the way \ud83d\ude09\ud83d\udc4d\ud83c\udffb @280717 We look forward to seeing you back onboard, Sue \ud83d\ude0a ^HP @VirginTrains Do you stock hangover cures in the shop?\u2764\ufe0f\ud83d\ude48 @280717 We do lovely coffee \u2615 ^MW", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@VirginTrains Might be me onthe train. Give me sympathy if you see me \ud83e\udd2a https://t.co/MrVpcGDwRZ", "system response": "@280717 Hair of the dog it is then \ud83c\udf7a ^MW", "dialog history": " @VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time \ud83d\ude02 5 1/2 hours home - Stevenage, I can drive in 3.5. More frazzled than tackling the M1 & missed my meeting!! Not all virgins fault but short staff and delayed train from Doncaster did not help \ud83d\udc4a\ud83c\udffb @280717 Come back to us, Sue \ud83d\ude02 ^HP @VirginTrains Trust me tomorrow is London to Manchester. I\u2019m with you all the way \ud83d\ude09\ud83d\udc4d\ud83c\udffb @280717 We look forward to seeing you back onboard, Sue \ud83d\ude0a ^HP @VirginTrains Do you stock hangover cures in the shop?\u2764\ufe0f\ud83d\ude48 @280717 We do lovely coffee \u2615 ^MW @VirginTrains Hmmm not sure that\u2019s enough today \ud83d\ude02 @280717 Hair of the dog? ^MW", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--58": { "original dialog id": "510b361553975eb57e1b9b62c2907801", "dialog index": 58, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them?" ] }, { "is_agent": false, "sentences": [ "@SW_Help Luckily the transport police at the station were very helpful and made up for it..." ] }, { "is_agent": true, "sentences": [ "@403187 Hi Elizabeth, can you let me know which service you are referring to please?" ] }, { "is_agent": false, "sentences": [ "@SW_Help Thanks - can you also tell me when children\u2019s travel stopped being free as per this article https://t.co/oCJ4EI7L2U" ] } ], [ { "is_agent": false, "sentences": [ "@SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them?" ] }, { "is_agent": true, "sentences": [ "@403187 Hi Elizabeth, can you let me know which service you are referring to please?" ] }, { "is_agent": true, "sentences": [ "I will pass your comments onto the relevant management ^JM" ] }, { "is_agent": false, "sentences": [ "@SW_Help Thanks - can you also tell me when children\u2019s travel stopped being free as per this article https://t.co/oCJ4EI7L2U" ] }, { "is_agent": true, "sentences": [ "@403187 Hi, this @TFL page explains how the free travel in London operates https://t.co/nToeZf9S9f ^DP" ] } ], [ { "is_agent": false, "sentences": [ "@SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them?" ] }, { "is_agent": false, "sentences": [ "@SW_Help Luckily the transport police at the station were very helpful and made up for it..." ] }, { "is_agent": true, "sentences": [ "I will pass your comments onto the relevant management ^JM" ] }, { "is_agent": false, "sentences": [ "@SW_Help Thanks - can you also tell me when children\u2019s travel stopped being free as per this article https://t.co/oCJ4EI7L2U" ] }, { "is_agent": true, "sentences": [ "@403187 @TfL Hi, your daughter would have needed a 5-10 Zip Oyster card in order to have travelled for free yesterday ^DP" ] } ], [ { "is_agent": false, "sentences": [ "@SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them?" ] }, { "is_agent": true, "sentences": [ "@403187 Hi Elizabeth, can you let me know which service you are referring to please?" ] }, { "is_agent": true, "sentences": [ "I will pass your comments onto the relevant management ^JM" ] }, { "is_agent": false, "sentences": [ "@SW_Help Thanks - can you also tell me when children\u2019s travel stopped being free as per this article https://t.co/oCJ4EI7L2U" ] }, { "is_agent": false, "sentences": [ "@SW_Help @TfL So my daughter should have been free going from motspur Park to Waterloo yesterday - man at the station said we had to pay." ] } ] ], "abstractive_summaries": [ [ "Customer complaining that the peoples are still getting on the train before closing doors and need train attendants actually.", "Agent is asking let he know which service he is referring." ], [ "Customer is inquiring about the change in free travel for children.", "Agent shares a page to check for the explanation for the same." ], [ "Customer complained about the experience he had in the train as the doors were closed where people still yet to get in and also asks about the free travelling for children.", "Agent replied that the issue will be forwarded to the relevant management and also states that by using a 5-10 zip oyster card, the children will have free travelling." ], [ "Customer is complaining that train attendants actually check to see if there are people still getting on the train before closing doors on them.", "Agent updated that your daughter would have needed a 5 - 10 zip oyster card in order to have traveled for free." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them? @SW_Help Luckily the transport police at the station were very helpful and made up for it...", "system response": "@403187 Hi Elizabeth, can you let me know which service you are referring to please? ^JM", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SW_Help 9.29 from motspur Park", "system response": "@403187 Thank you, and sorry to hear of your experience. I will pass your comments onto the relevant management ^JM", "dialog history": " @SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them? @SW_Help Luckily the transport police at the station were very helpful and made up for it... @403187 Hi Elizabeth, can you let me know which service you are referring to please? ^JM", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SW_Help Thanks - can you also tell me when children\u2019s travel stopped being free as per this article https://t.co/oCJ4EI7L2U", "system response": "@403187 Hi, this @TFL page explains how the free travel in London operates https://t.co/nToeZf9S9f ^DP", "dialog history": " @SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them? @SW_Help Luckily the transport police at the station were very helpful and made up for it... @403187 Hi Elizabeth, can you let me know which service you are referring to please? ^JM @SW_Help 9.29 from motspur Park @403187 Thank you, and sorry to hear of your experience. I will pass your comments onto the relevant management ^JM", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@SW_Help @TfL So my daughter should have been free going from motspur Park to Waterloo yesterday - man at the station said we had to pay.", "system response": "@403187 @TfL Hi, your daughter would have needed a 5-10 Zip Oyster card in order to have travelled for free yesterday ^DP", "dialog history": " @SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them? @SW_Help Luckily the transport police at the station were very helpful and made up for it... @403187 Hi Elizabeth, can you let me know which service you are referring to please? ^JM @SW_Help 9.29 from motspur Park @403187 Thank you, and sorry to hear of your experience. I will pass your comments onto the relevant management ^JM @SW_Help Thanks - can you also tell me when children\u2019s travel stopped being free as per this article https://t.co/oCJ4EI7L2U @403187 Hi, this @TFL page explains how the free travel in London operates https://t.co/nToeZf9S9f ^DP", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--59": { "original dialog id": "44caeefa37126b87b050a9e90054cd3d", "dialog index": 59, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@115858 @AppleSupport I\u2019ve never been so disappointed in an update." ] }, { "is_agent": false, "sentences": [ "This IOS is trash constantly disconnecting my phone from Bluetooth ..." ] }, { "is_agent": true, "sentences": [ "@753610 Let's have you delete the Bluetooth profile from both devices then pair them again together." ] }, { "is_agent": true, "sentences": [ "Then, test the new pairing." ] } ], [ { "is_agent": false, "sentences": [ "This IOS is trash constantly disconnecting my phone from Bluetooth ..." ] }, { "is_agent": true, "sentences": [ "Which version of iOS 11 is installed on your iPhone?" ] }, { "is_agent": true, "sentences": [ "@753610 Let's have you delete the Bluetooth profile from both devices then pair them again together." ] }, { "is_agent": false, "sentences": [ "@AppleSupport Alleviated the problem of stopping the music for minutes at a time but if I change the volume it always plays the garbage U2 music..." ] } ], [ { "is_agent": false, "sentences": [ "This IOS is trash constantly disconnecting my phone from Bluetooth ..." ] }, { "is_agent": true, "sentences": [ "@753610 Let's have you delete the Bluetooth profile from both devices then pair them again together." ] }, { "is_agent": false, "sentences": [ "@AppleSupport Alleviated the problem of stopping the music for minutes at a time but if I change the volume it always plays the garbage U2 music..." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about constantly disconnecting Bluetooth after an update.", "Agent suggests to try out by deleting Bluetooth profile from both devices and to test new pairing." ], [ "Customer is complaining about the IOS update as it is constantly disconnecting phone from bluetooth.", "Agent suggested to delete the bluetooth profile from both devices and pair them again and also told to keep them in loop." ], [ "Customer is complaining about IOS being trash constantly and phone getting disconnected from Bluetooth.", "Agent informs customer to keep them in loop for anyupdates." ], [ "The customer is complaining that he is constantly disconnecting with bluetooth from his phone.", "The agent asked to repair device with the bluetooth again." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115858 @AppleSupport I\u2019ve never been so disappointed in an update. This IOS is trash constantly disconnecting my phone from Bluetooth ...", "system response": "@753610 We want to help. Which version of iOS 11 is installed on your iPhone? You'll see this in Settings > General > About.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport 11.0.3", "system response": "@753610 Let's have you delete the Bluetooth profile from both devices then pair them again together. Then, test the new pairing.", "dialog history": " @115858 @AppleSupport I\u2019ve never been so disappointed in an update. This IOS is trash constantly disconnecting my phone from Bluetooth ... @753610 We want to help. Which version of iOS 11 is installed on your iPhone? You'll see this in Settings > General > About.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport Give it a shot when I get the chance", "system response": "@753610 Thank you. Yes, please do keep us in the loop.", "dialog history": " @115858 @AppleSupport I\u2019ve never been so disappointed in an update. This IOS is trash constantly disconnecting my phone from Bluetooth ... @753610 We want to help. Which version of iOS 11 is installed on your iPhone? You'll see this in Settings > General > About. @AppleSupport 11.0.3 @753610 Let's have you delete the Bluetooth profile from both devices then pair them again together. Then, test the new pairing.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--60": { "original dialog id": "2a8d1fc9a25a9eb2481c0c925d76d7c5", "dialog index": 60, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@VirginTrains got an advance ticket for 13:23 to Coventry from Euston." ] }, { "is_agent": false, "sentences": [ "Might miss as been delayed on other trains, can I get train after" ] }, { "is_agent": true, "sentences": [ "@720912 Are you travelling with a ticket that includes a connection at Coventry, or is this a single fare?" ] }, { "is_agent": true, "sentences": [ "@720912 Be sure to speak with station staff when you arrive in to London as they can endorse the fare to travel on a later train ^CB" ] }, { "is_agent": true, "sentences": [ "@720912 I would speak to both to ensure they can endorse and advise further ^CB" ] } ], [ { "is_agent": false, "sentences": [ "@VirginTrains got an advance ticket for 13:23 to Coventry from Euston." ] }, { "is_agent": true, "sentences": [ "@720912 Are you travelling with a single fare from Euston to Coventry, or is this a connection?" ] }, { "is_agent": true, "sentences": [ "@720912 Be sure to speak with station staff when you arrive in to London as they can endorse the fare to travel on a later train ^CB" ] } ] ], "abstractive_summaries": [ [ "The customer is saying that he might miss the train due to delay.", "The agent told them that they will speak to both to ensure they can endrose and advise further." ], [ "The customer says he has advance ticket for 13:23 to Coventry from Euston but he may miss as been delayed on other train so asking can he get train after.", "The agent does the customer travelling with a ticket that includes a connection at Coventry and says he would speak to virgin staff so that they can endorse and advice further." ], [ "Customer is enquiring about train timings.", "Agent informs customer to speak to Station staff when he arrives to London." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@VirginTrains got an advance ticket for 13:23 to Coventry from Euston. Might miss as been delayed on other trains, can I get train after", "system response": "@720912 Are you travelling with a ticket that includes a connection at Coventry, or is this a single fare? ^CB", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VirginTrains I finish at Coventry", "system response": "@720912 Are you travelling with a single fare from Euston to Coventry, or is this a connection? ^CB", "dialog history": " @VirginTrains got an advance ticket for 13:23 to Coventry from Euston. Might miss as been delayed on other trains, can I get train after @720912 Are you travelling with a ticket that includes a connection at Coventry, or is this a single fare? ^CB", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VirginTrains Hi this is a connection. I started my journey in maidstone and ticket is maidstone to Coventry", "system response": "@720912 Be sure to speak with station staff when you arrive in to London as they can endorse the fare to travel on a later train ^CB", "dialog history": " @VirginTrains got an advance ticket for 13:23 to Coventry from Euston. Might miss as been delayed on other trains, can I get train after @720912 Are you travelling with a ticket that includes a connection at Coventry, or is this a single fare? ^CB @VirginTrains I finish at Coventry @720912 Are you travelling with a single fare from Euston to Coventry, or is this a connection? ^CB", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VirginTrains Could I ask which staff this is. E.g. Virgin staff or staff of company I was delayed on.", "system response": "@720912 I would speak to both to ensure they can endorse and advise further ^CB", "dialog history": " @VirginTrains got an advance ticket for 13:23 to Coventry from Euston. Might miss as been delayed on other trains, can I get train after @720912 Are you travelling with a ticket that includes a connection at Coventry, or is this a single fare? ^CB @VirginTrains I finish at Coventry @720912 Are you travelling with a single fare from Euston to Coventry, or is this a connection? ^CB @VirginTrains Hi this is a connection. I started my journey in maidstone and ticket is maidstone to Coventry @720912 Be sure to speak with station staff when you arrive in to London as they can endorse the fare to travel on a later train ^CB", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--61": { "original dialog id": "c5f1c66557a6d73da5d8c5aa584f0c26", "dialog index": 61, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Why would half the automated tolls be closed when there\u2019s a line of people waiting... Hopefully @1547 will open near by soon" ] }, { "is_agent": true, "sentences": [ "@702126 Hi James, I'm sorry some of our tills were closed, your feedback has been given to my colleagues in store." ] }, { "is_agent": true, "sentences": [ "@702126 I hope that we can make some changes to prevent large queues in future for you." ] } ], [ { "is_agent": false, "sentences": [ "Come on @Tesco how hard is it to work the tech?" ] }, { "is_agent": true, "sentences": [ "@702126 Hi James, it looks like their off rather than out of order." ] }, { "is_agent": true, "sentences": [ "@702126 Hi James, I've spoken to the management at the store and they informed me the lanes were simply closed." ] }, { "is_agent": true, "sentences": [ "@702126 She also let me know that there were seven other lanes still open at this time too :)." ] }, { "is_agent": false, "sentences": [ "Why would half the automated tolls be closed when there\u2019s a line of people waiting... Hopefully @1547 will open near by soon" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that the large queue is formed due to the closing of half of the automated tolls.", "Agent states that the feedback is shared to his colleagues and will make changes to prevent large queues." ], [ "Customer is asking why automated tolls are closed when there is a line of people waiting it to be open soon.", "Agent updated that there are other lanes too which are opened. Agent also updated that they will speak with the management and give feedback to the colleagues." ], [ "Customer is complaining about Tesco which was out of order.", "Agent updates that it looks like off rather than out of order, and also updates that they will make some changes to prevent large queues in future for them." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Come on @Tesco how hard is it to work the tech? #technology https://t.co/PHysG3TlDA", "system response": "@702126 Hi James, it looks like their off rather than out of order. Which store was this in please? Thanks, Leah.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Tesco Queensway", "system response": "@702126 Hi James, I've spoken to the management at the store and they informed me the lanes were simply closed. 1/2 @702126 She also let me know that there were seven other lanes still open at this time too :). Hope this clears things up. - Peter 2/2", "dialog history": " Come on @Tesco how hard is it to work the tech? #technology https://t.co/PHysG3TlDA @702126 Hi James, it looks like their off rather than out of order. Which store was this in please? Thanks, Leah.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Tesco Not really! Why would half the automated tolls be closed when there\u2019s a line of people waiting... Hopefully @1547 will open near by soon", "system response": "@702126 Hi James, I'm sorry some of our tills were closed, your feedback has been given to my colleagues in store. 1/2 @702126 I hope that we can make some changes to prevent large queues in future for you. Thanks - Laura 2/2", "dialog history": " Come on @Tesco how hard is it to work the tech? #technology https://t.co/PHysG3TlDA @702126 Hi James, it looks like their off rather than out of order. Which store was this in please? Thanks, Leah. @Tesco Queensway @702126 Hi James, I've spoken to the management at the store and they informed me the lanes were simply closed. 1/2 @702126 She also let me know that there were seven other lanes still open at this time too :). Hope this clears things up. - Peter 2/2", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--62": { "original dialog id": "027bdd129e86706ceb56a0ec159ef568", "dialog index": 62, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Could have died eating a @sainsburys pie." ] }, { "is_agent": false, "sentences": [ "Nearly choked on piece of glass." ] }, { "is_agent": true, "sentences": [ "Could you please confirm if you're able to return this to store, so we can send it off to... 1/2" ] }, { "is_agent": true, "sentences": [ "Can you DM us your full name, address and contact number via the link...1/2" ] }, { "is_agent": true, "sentences": [ "We'll give you a reference number to take with you." ] } ], [ { "is_agent": false, "sentences": [ "Nearly choked on piece of glass." ] }, { "is_agent": true, "sentences": [ "Do you still have the products packaging and piece of glass found?" ] } ], [ { "is_agent": false, "sentences": [ "Could have died eating a @sainsburys pie." ] }, { "is_agent": false, "sentences": [ "Nearly choked on piece of glass." ] }, { "is_agent": true, "sentences": [ "Do you still have the products packaging and piece of glass found?" ] }, { "is_agent": false, "sentences": [ "@sainsburys I will return to Sainsbury\u2019s in Dorking." ] }, { "is_agent": true, "sentences": [ "Can you DM us your full name, address and contact number via the link...1/2" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the sainsburys pie choked on pieces of glass.", "Agent asks DM full name, address and contact number via the link and gives a reference number." ], [ "The customer is complaining that he choked a piece of glass in his pie bought from sainsbury.", "The agent apologizes for that asked him to return it if he still has the product packaging and a piece of glass found, also asked him to dm full name, contact number, and address via the given link." ], [ "Customer is complaining that had died eating this pie.", "Agent suggest that do DM his full name , address and contact number." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Could have died eating a @sainsburys pie. Nearly choked on piece of glass. https://t.co/Tba9zWwqNz", "system response": "@321242 I'm really sorry about this Rob. Are you okay? Do you still have the products packaging and piece of glass found? Aisha", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sainsburys Yes ok luckily. Bit on it before swallowing. Yes I still have the glass and packaging.", "system response": "@321242 I'm glad you're alright! Could you please confirm if you're able to return this to store, so we can send it off to... 1/2 @321242 ...be tested by our Product Quality Team? If so, please let us know what store you'll be returning it to. Marc 2/2", "dialog history": " Could have died eating a @sainsburys pie. Nearly choked on piece of glass. https://t.co/Tba9zWwqNz @321242 I'm really sorry about this Rob. Are you okay? Do you still have the products packaging and piece of glass found? Aisha", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sainsburys I will return to Sainsbury\u2019s in Dorking. Yes", "system response": "@321242 Thanks Rob! Can you DM us your full name, address and contact number via the link...1/2 @321242 ... please? We'll give you a reference number to take with you. Lauren 2/2 https://t.co/MdMtnTlX6H", "dialog history": " Could have died eating a @sainsburys pie. Nearly choked on piece of glass. https://t.co/Tba9zWwqNz @321242 I'm really sorry about this Rob. Are you okay? Do you still have the products packaging and piece of glass found? Aisha @sainsburys Yes ok luckily. Bit on it before swallowing. Yes I still have the glass and packaging. @321242 I'm glad you're alright! Could you please confirm if you're able to return this to store, so we can send it off to... 1/2 @321242 ...be tested by our Product Quality Team? If so, please let us know what store you'll be returning it to. Marc 2/2", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--63": { "original dialog id": "8f895049f612b94f0b8179c2a9b5e82e", "dialog index": 63, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@sprintcare Trying to cancel a line I thought I already did but was told I could not because the phone had an ap on it that needed to be turned off." ] }, { "is_agent": true, "sentences": [ "@732937 Was the phone an iphone?" ] }, { "is_agent": false, "sentences": [ "@sprintcare It was my kids phone he doesn't know it" ] }, { "is_agent": true, "sentences": [ "@732937 We would recommend calling apple and see if they can help with the login information or can possibly turn off that feature." ] } ], [ { "is_agent": false, "sentences": [ "@115714 just wasted an hour of my life w \"cust service\"." ] }, { "is_agent": false, "sentences": [ "@sprintcare Trying to cancel a line I thought I already did but was told I could not because the phone had an ap on it that needed to be turned off." ] }, { "is_agent": true, "sentences": [ "@732937 We would recommend calling apple and see if they can help with the login information or can possibly turn off that feature." ] } ], [ { "is_agent": false, "sentences": [ "@sprintcare Trying to cancel a line I thought I already did but was told I could not because the phone had an ap on it that needed to be turned off." ] }, { "is_agent": true, "sentences": [ "@732937 We would recommend calling apple and see if they can help with the login information or can possibly turn off that feature." ] } ] ], "abstractive_summaries": [ [ "The customer saying he is trying to cancel a line but could not because the phone had an app in it which he was unable to turn off.", "The agent asks which phone was that and suggests to call apple and see if they can help him out to turn it off." ], [ "Customer is complaining about the phone which was lost.", "Agent recommended to call to the apple and provide the login information." ], [ "The customer asking that he need to cancel a line but they lost their iphone.", "The agent asked them to call apple and see if they can help with the login information and can turn off that feature." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115714 just wasted an hour of my life w \"cust service\". You should revisit that title. #horribleservice@sprint", "system response": "@732937 Hello there, what's up? Please, tell us a bit more of what's going on. - FS", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sprintcare Trying to cancel a line I thought I already did but was told I could not because the phone had an ap on it that needed to be turned off. Phone is lost", "system response": "@732937 Was the phone an iphone?", "dialog history": " @115714 just wasted an hour of my life w \"cust service\". You should revisit that title. #horribleservice@sprint @732937 Hello there, what's up? Please, tell us a bit more of what's going on. - FS", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sprintcare Yes. It has been lost for years", "system response": "@732937 Do you still have your itunes/icloud login to turn it off.", "dialog history": " @115714 just wasted an hour of my life w \"cust service\". You should revisit that title. #horribleservice@sprint @732937 Hello there, what's up? Please, tell us a bit more of what's going on. - FS @sprintcare Trying to cancel a line I thought I already did but was told I could not because the phone had an ap on it that needed to be turned off. Phone is lost @732937 Was the phone an iphone?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@sprintcare It was my kids phone he doesn't know it", "system response": "@732937 We would recommend calling apple and see if they can help with the login information or can possibly turn off that feature.", "dialog history": " @115714 just wasted an hour of my life w \"cust service\". You should revisit that title. #horribleservice@sprint @732937 Hello there, what's up? Please, tell us a bit more of what's going on. - FS @sprintcare Trying to cancel a line I thought I already did but was told I could not because the phone had an ap on it that needed to be turned off. Phone is lost @732937 Was the phone an iphone? @sprintcare Yes. It has been lost for years @732937 Do you still have your itunes/icloud login to turn it off.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--64": { "original dialog id": "3af258a3dbb1a76f7f14ca7b71e14448", "dialog index": 64, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "I want to buy some stuff from @115821 but they are not shipping to my address." ] }, { "is_agent": false, "sentences": [ "That stuff doesn't available on Amazon India." ] }, { "is_agent": true, "sentences": [ "Could you let us know what were they?" ] }, { "is_agent": true, "sentences": [ "@177043 Please keep checking our website for further updates on the availability of the same." ] } ], [ { "is_agent": false, "sentences": [ "I want to buy some stuff from @115821 but they are not shipping to my address." ] }, { "is_agent": false, "sentences": [ "That stuff doesn't available on Amazon India." ] }, { "is_agent": false, "sentences": [ "We are not as privileged as others to shop on Amazon" ] }, { "is_agent": true, "sentences": [ "@177043 Please keep checking our website for further updates on the availability of the same." ] } ], [ { "is_agent": false, "sentences": [ "I want to buy some stuff from @115821 but they are not shipping to my address." ] }, { "is_agent": true, "sentences": [ "@177043 I'm sorry the products you'd like to buy aren't available on Amazon.in." ] }, { "is_agent": true, "sentences": [ "@177043 You may check under health and care category on our website." ] }, { "is_agent": true, "sentences": [ "@177043 Please keep checking our website for further updates on the availability of the same." ] } ] ], "abstractive_summaries": [ [ "The customer says that he wants to buy some product from amazon but they are not shipping that to his address.", "The agent asks what was product the customer wants to buy and asks to keep checking their website for further updates on the availability of the same since the product was not available at that moment." ], [ "The customer wants to buy some stuff from Amazon but it was unavailable in Amazon.in.", "The agent is telling the customer that the required stuff is not currently available and ask him to keep on checking the website for further updates." ], [ "Customer complaints that there is no shipping available on his address.", "Agents direct customer to check on their website for further updates on the availability of the same." ] ] } }, "log": [ { "turn id": 1, "user utterance": "I want to buy some stuff from @115821 but they are not shipping to my address. That stuff doesn't available on Amazon India. What should I", "system response": "@177043 I'm sorry the products you'd like to buy aren't available on Amazon.in. Could you let us know what were they? ^HA", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AmazonHelp Self Pleasuring stuff @AmazonHelp Disgraceful. We are not as privileged as others to shop on Amazon", "system response": "@177043 You may check under health and care category on our website. ^HA", "dialog history": " I want to buy some stuff from @115821 but they are not shipping to my address. That stuff doesn't available on Amazon India. What should I @177043 I'm sorry the products you'd like to buy aren't available on Amazon.in. Could you let us know what were they? ^HA", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AmazonHelp Thanks", "system response": "@177043 Sorry to know that the product you are looking for is unavailable with us right now. (1/2) PJ @177043 Please keep checking our website for further updates on the availability of the same. (2/2) PJ", "dialog history": " I want to buy some stuff from @115821 but they are not shipping to my address. That stuff doesn't available on Amazon India. What should I @177043 I'm sorry the products you'd like to buy aren't available on Amazon.in. Could you let us know what were they? ^HA @AmazonHelp Self Pleasuring stuff @AmazonHelp Disgraceful. We are not as privileged as others to shop on Amazon @177043 You may check under health and care category on our website. ^HA", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--65": { "original dialog id": "eb7428a777adf4c7627bb416ab4685dd", "dialog index": 65, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@118916 600000 points and I cant spend them." ] }, { "is_agent": true, "sentences": [ "@339457 2/2 know your account number and details of the your redemption?" ] }, { "is_agent": true, "sentences": [ "Are you trying to redeem a Reward Night or a merchandise?" ] }, { "is_agent": false, "sentences": [ "@IHGService Rewards nights are almost becoming impossible to claim at certain brands, int co tinental, crowne plaza and some HI's." ] }, { "is_agent": true, "sentences": [ "@339457 1/2 There's certain number of rooms allocated for Reward Nights per hotel." ] }, { "is_agent": true, "sentences": [ "We're sorry for the inconvenience." ] } ], [ { "is_agent": false, "sentences": [ "@118916 600000 points and I cant spend them." ] }, { "is_agent": true, "sentences": [ "I'm sorry that you can't use your points for redemption." ] } ], [ { "is_agent": false, "sentences": [ "@118916 600000 points and I cant spend them." ] }, { "is_agent": true, "sentences": [ "I'm sorry that you can't use your points for redemption." ] }, { "is_agent": true, "sentences": [ "Once this allocation is gone, Reward Night won't be https://t.co/2rT0l9N9Cu" ] }, { "is_agent": false, "sentences": [ "@IHGService What everywhere and even months in advance and cant book a week." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that 600000 points which he cannot spend as a redemption.", "Agent is apologizing for inconvenience and suggested if they cannot book in hotel, they can check other locations." ], [ "The customer is complaining that he is not able to use his 600000 points.", "The agent responded that they can not use their points for redemption." ], [ "Customer is complaining about unable to use IHG rewards points.", "Agent updated the customer that once the allocation is gone ,the reward night won't be available to book." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@118916 600000 points and I cant spend them. Thats me finished with IHG. Absolute rubbish now!!!! !", "system response": "@339457 2/2 know your account number and details of the your redemption? Thanks ^lp @339457 1/2 Thanks for posting your comments about the IHG Rewards Club. I'm sorry that you can't use your points for redemption. May https://t.co/2rT0l9N9Cu", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@IHGService Or lack of redemptions @IHGService Is that it!!!! I'm sorry \ud83d\ude21\ud83d\ude21\ud83d\ude21\ud83d\ude21", "system response": "@339457 Hi. We regret that you are so upset about this. Are you trying to redeem a Reward Night or a merchandise? Thanks ^lp https://t.co/2rT0l9N9Cu", "dialog history": " @118916 600000 points and I cant spend them. Thats me finished with IHG. Absolute rubbish now!!!! ! @339457 2/2 know your account number and details of the your redemption? Thanks ^lp @339457 1/2 Thanks for posting your comments about the IHG Rewards Club. I'm sorry that you can't use your points for redemption. May https://t.co/2rT0l9N9Cu", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@IHGService Rewards nights are almost becoming impossible to claim at certain brands, int co tinental, crowne plaza and some HI's. Try to book in cities", "system response": "@339457 1/2 There's certain number of rooms allocated for Reward Nights per hotel. Once this allocation is gone, Reward Night won't be https://t.co/2rT0l9N9Cu @339457 2/2 available to book. We're sorry for the inconvenience. If you can't book in a hotel, we suggest checking other location. ^lp", "dialog history": " @118916 600000 points and I cant spend them. Thats me finished with IHG. Absolute rubbish now!!!! ! @339457 2/2 know your account number and details of the your redemption? Thanks ^lp @339457 1/2 Thanks for posting your comments about the IHG Rewards Club. I'm sorry that you can't use your points for redemption. May https://t.co/2rT0l9N9Cu @IHGService Or lack of redemptions @IHGService Is that it!!!! I'm sorry \ud83d\ude21\ud83d\ude21\ud83d\ude21\ud83d\ude21 @339457 Hi. We regret that you are so upset about this. Are you trying to redeem a Reward Night or a merchandise? Thanks ^lp https://t.co/2rT0l9N9Cu", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--66": { "original dialog id": "b6db90435eb7ba3e692c3fa242efc6f1", "dialog index": 66, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@sainsburys Hiya, when are your Christmas home delivery slots going to be released?" ] }, { "is_agent": true, "sentences": [ "@688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance." ] }, { "is_agent": false, "sentences": [ "@sainsburys That\u2019s great, thanks for getting back to me." ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys Hiya, when are your Christmas home delivery slots going to be released?" ] }, { "is_agent": true, "sentences": [ "@688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance." ] }, { "is_agent": true, "sentences": [ "If you are a delivery pass holder they are available 4 weeks ahead." ] }, { "is_agent": true, "sentences": [ "@688992 I'll have a look into this for you and will be back ASAP." ] }, { "is_agent": true, "sentences": [ "The delivery slots will become available 4 weeks prior to you desired delivery slot." ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys Hiya, when are your Christmas home delivery slots going to be released?" ] }, { "is_agent": true, "sentences": [ "@688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance." ] }, { "is_agent": false, "sentences": [ "Will we get an email notification?" ] }, { "is_agent": true, "sentences": [ "The delivery slots will become available 4 weeks prior to you desired delivery slot." ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys Hiya, when are your Christmas home delivery slots going to be released?" ] }, { "is_agent": true, "sentences": [ "@688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance." ] }, { "is_agent": true, "sentences": [ "If you are a delivery pass holder they are available 4 weeks ahead." ] }, { "is_agent": true, "sentences": [ "The delivery slots will become available 4 weeks prior to you desired delivery slot." ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys Hiya, when are your Christmas home delivery slots going to be released?" ] }, { "is_agent": true, "sentences": [ "@688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance." ] }, { "is_agent": true, "sentences": [ "If you are a delivery pass holder they are available 4 weeks ahead." ] }, { "is_agent": false, "sentences": [ "I am a delivery pass holder." ] }, { "is_agent": true, "sentences": [ "The delivery slots will become available 4 weeks prior to you desired delivery slot." ] } ] ], "abstractive_summaries": [ [ "Customer Enquiring that when their Christmas home delivery slots going to be released.", "Agent updated that he don't have that info available at this moment but delivery slots are generally available 2 weeks in advance." ], [ "Customer is inquiring about christmas delivery slots .", "Agent IS provided necessary information to the customer regarding the slots.." ], [ "Customer is asking when their Christmas home delivery slots are going to be released.", "Agent updates that the delivery slots will be available 4 weeks prior to their desired delivery slot and hope this helps." ], [ "The customer asks when the Christmas home delivery slots going to be released.", "The agent says that they don't have info available at the moment but delivery slots are generally available 3 weeks in advance and for delivery pass holders it will be available 4 weeks ahead." ], [ "Customer is enquiring that when the Christmas home delivery slots gonna released.", "Agent Replied that the delivery slots will be available 4 weeks prior to desired delivery slot." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@sainsburys Hiya, when are your Christmas home delivery slots going to be released?", "system response": "@688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance. If you are a delivery pass holder they are available 4 weeks ahead. Sas", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sainsburys Okay thanks. I am a delivery pass holder. Will we get an email notification?", "system response": "@688992 I'll have a look into this for you and will be back ASAP. Sas", "dialog history": " @sainsburys Hiya, when are your Christmas home delivery slots going to be released? @688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance. If you are a delivery pass holder they are available 4 weeks ahead. Sas", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sainsburys Cheers \ud83d\ude42", "system response": "@688992 Hi Kimberley! The delivery slots will become available 4 weeks prior to you desired delivery slot. I hope this helps. Gordon.", "dialog history": " @sainsburys Hiya, when are your Christmas home delivery slots going to be released? @688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance. If you are a delivery pass holder they are available 4 weeks ahead. Sas @sainsburys Okay thanks. I am a delivery pass holder. Will we get an email notification? @688992 I'll have a look into this for you and will be back ASAP. Sas", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@sainsburys That\u2019s great, thanks for getting back to me.", "system response": "@688992 Happy to help! Gordon.", "dialog history": " @sainsburys Hiya, when are your Christmas home delivery slots going to be released? @688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance. If you are a delivery pass holder they are available 4 weeks ahead. Sas @sainsburys Okay thanks. I am a delivery pass holder. Will we get an email notification? @688992 I'll have a look into this for you and will be back ASAP. Sas @sainsburys Cheers \ud83d\ude42 @688992 Hi Kimberley! The delivery slots will become available 4 weeks prior to you desired delivery slot. I hope this helps. Gordon.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--67": { "original dialog id": "62a87044b8aa4ad4b3074f664e952f6b", "dialog index": 67, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@116549 amazon without warning canceled my Xbox one x order." ] }, { "is_agent": true, "sentences": [ "@423984 Orders with payment issues cancel if the payment isn't updated in 3 days." ] }, { "is_agent": false, "sentences": [ "The 1 unit that I pre ordered should be available since you don\u2019t even take pre orders for weeks." ] } ], [ { "is_agent": false, "sentences": [ "@116549 amazon without warning canceled my Xbox one x order." ] }, { "is_agent": true, "sentences": [ "Did we send an e-mail explaining the cancellation?" ] }, { "is_agent": false, "sentences": [ "@AmazonHelp You sent an email saying the card was declined but in that same email you canceled the order?" ] }, { "is_agent": true, "sentences": [ "@423984 Orders with payment issues cancel if the payment isn't updated in 3 days." ] } ], [ { "is_agent": false, "sentences": [ "@116549 amazon without warning canceled my Xbox one x order." ] }, { "is_agent": true, "sentences": [ "Did we send an e-mail explaining the cancellation?" ] }, { "is_agent": false, "sentences": [ "@AmazonHelp You sent an email saying the card was declined but in that same email you canceled the order?" ] }, { "is_agent": false, "sentences": [ "@AmazonHelp My account was recently breached so I received a new card" ] }, { "is_agent": true, "sentences": [ "@423984 Orders with payment issues cancel if the payment isn't updated in 3 days." ] } ], [ { "is_agent": false, "sentences": [ "@116549 amazon without warning canceled my Xbox one x order." ] }, { "is_agent": false, "sentences": [ "How can I still get on 7th." ] }, { "is_agent": true, "sentences": [ "Did we send an e-mail explaining the cancellation?" ] }, { "is_agent": false, "sentences": [ "@AmazonHelp You sent an email saying the card was declined but in that same email you canceled the order?" ] }, { "is_agent": true, "sentences": [ "@423984 Orders with payment issues cancel if the payment isn't updated in 3 days." ] } ] ], "abstractive_summaries": [ [ "Customer complaints about order being canceled .", "Agent informs orders with payment issues cancel if the payments isn't updated in 3 days." ], [ "The customer is complaining that the amazon canceled his order without informing him.", "The agent responded saying that orders with payment issues cancel if the payment isn't updated in 3 days." ], [ "Customer is complaining that his Xbox one x order was canceled without any warning.", "Agent inquires about the explanation email for cancellation and states that orders with payment issues gets canceled within 3 days if payment is not updated." ], [ "The customer says that the amazon cancelled his Xbox one x order without warning him and asks how can he still get on 7th.", "The agent asks did they send an e-mail explaining the cancellation and adds that orders with payment issues cancel if the payment isn't updated in 3 days." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@116549 amazon without warning canceled my Xbox one x order. How can I still get on 7th. Please help this is such bullsh***", "system response": "@423984 We'd love to help, Robert! First we'll need a little more info. Did we send an e-mail explaining the cancellation? ^JD", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AmazonHelp You sent an email saying the card was declined but in that same email you canceled the order? @AmazonHelp My account was recently breached so I received a new card", "system response": "@423984 Orders with payment issues cancel if the payment isn't updated in 3 days. I'm sorry for any inconvenience this causes! ^SH", "dialog history": " @116549 amazon without warning canceled my Xbox one x order. How can I still get on 7th. Please help this is such bullsh*** @423984 We'd love to help, Robert! First we'll need a little more info. Did we send an e-mail explaining the cancellation? ^JD", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--68": { "original dialog id": "b4f6c95b33ddfc72cf5333286ad9e4bf", "dialog index": 68, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@GWRHelp Thanks for a \u00a310 refund charge on a \u00a316 ticket because of an error." ] }, { "is_agent": false, "sentences": [ "Your trains are always late particularly during school holidays my concern is about refund charge!" ] }, { "is_agent": false, "sentences": [ "@GWRHelp I don't have a booking reference I have a return ticket from a machine." ] }, { "is_agent": false, "sentences": [ "@GWRHelp It was a peak ticket meant for today but accidentally purchased last night when there were no more peak services left to run in the day" ] }, { "is_agent": true, "sentences": [ "@414697 If the GWR train you planned to catch was cancelled or delayed, and you didn\u2019t travel, you can claim a full refund." ] }, { "is_agent": true, "sentences": [ "@414697 Can you send me a photo of the tickets via DM please?" ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp Thanks for a \u00a310 refund charge on a \u00a316 ticket because of an error." ] }, { "is_agent": false, "sentences": [ "Your trains are always late particularly during school holidays my concern is about refund charge!" ] }, { "is_agent": true, "sentences": [ "@414697 If the GWR train you planned to catch was cancelled or delayed, and you didn\u2019t travel, you can claim a full refund." ] }, { "is_agent": true, "sentences": [ "@414697 If you decided not to travel for any other reason, we will charge a \u00a310 admin fee for every application made." ] } ], [ { "is_agent": false, "sentences": [ "@GWRHelp Thanks for a \u00a310 refund charge on a \u00a316 ticket because of an error." ] }, { "is_agent": true, "sentences": [ "What service are you referring to please?" ] }, { "is_agent": false, "sentences": [ "Your machine broke as I purchased a ticket which led to me rushing and buying for wrong day." ] }, { "is_agent": true, "sentences": [ "@414697 Can you send me a photo of the tickets via DM please?" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the refund charge.", "Agent request to share the photo of the tickets via DM." ], [ "Customer is complaining about charges to change ticket.", "Agent request customer to send an photo of tickets via DM." ], [ "Customer is demanding for a refund for delayed train and broken ticket vending machine.", "Agent is stating that the refund is only for cancelled and delayed train and for other reasons one has to pay the admin fee." ], [ "The customer says Thanks for a $10 refund charge on a $16 ticket because of an error and says that the machine was broken which led him to rush for buying for wrong day.", "The agent asks what service does the customer was referring to ans asks to DM the photo of the ticket." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@GWRHelp Thanks for a \u00a310 refund charge on a \u00a316 ticket because of an error. GWR profits over service, train is now running 8 minutes late! !", "system response": "@414697 Hi Michael. What service are you referring to please? Rach", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@GWRHelp Thanks for reacting to my main concern. Your trains are always late particularly during school holidays my concern is about refund charge! !", "system response": "@414697 Can you confirm your booking reference via DM please? Rach", "dialog history": " @GWRHelp Thanks for a \u00a310 refund charge on a \u00a316 ticket because of an error. GWR profits over service, train is now running 8 minutes late! ! @414697 Hi Michael. What service are you referring to please? Rach", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@GWRHelp I don't have a booking reference I have a return ticket from a machine. Why are you charging \u00a310 to change the ticket? @GWRHelp It was a peak ticket meant for today but accidentally purchased last night when there were no more peak services left to run in the day", "system response": "@414697 If the GWR train you planned to catch was cancelled or delayed, and you didn\u2019t travel, you can claim a full refund. 1/2 @414697 If you decided not to travel for any other reason, we will charge a \u00a310 admin fee for every application made. 2/2 Rach", "dialog history": " @GWRHelp Thanks for a \u00a310 refund charge on a \u00a316 ticket because of an error. GWR profits over service, train is now running 8 minutes late! ! @414697 Hi Michael. What service are you referring to please? Rach @GWRHelp Thanks for reacting to my main concern. Your trains are always late particularly during school holidays my concern is about refund charge! ! @414697 Can you confirm your booking reference via DM please? Rach", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@GWRHelp what costs does a \u00a310 admin charge cover? Your machine broke as I purchased a ticket which led to me rushing and buying for wrong day.", "system response": "@414697 Can you send me a photo of the tickets via DM please? Rach https://t.co/Fg4VGS9qNo", "dialog history": " @GWRHelp Thanks for a \u00a310 refund charge on a \u00a316 ticket because of an error. GWR profits over service, train is now running 8 minutes late! ! @414697 Hi Michael. What service are you referring to please? Rach @GWRHelp Thanks for reacting to my main concern. Your trains are always late particularly during school holidays my concern is about refund charge! ! @414697 Can you confirm your booking reference via DM please? Rach @GWRHelp I don't have a booking reference I have a return ticket from a machine. Why are you charging \u00a310 to change the ticket? @GWRHelp It was a peak ticket meant for today but accidentally purchased last night when there were no more peak services left to run in the day @414697 If the GWR train you planned to catch was cancelled or delayed, and you didn\u2019t travel, you can claim a full refund. 1/2 @414697 If you decided not to travel for any other reason, we will charge a \u00a310 admin fee for every application made. 2/2 Rach", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--69": { "original dialog id": "bd226e085c41a573d70edcc38eaa1446", "dialog index": 69, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@CoxHelp hi, need help setting my modem/router combo to bridges mode." ] }, { "is_agent": true, "sentences": [ "@165297 The modem you desccribed handles Internet, home network, and telephone service." ] }, { "is_agent": false, "sentences": [ "How do I go about exchanging it?" ] }, { "is_agent": true, "sentences": [ "@165297 Hi Kyle, that definitely does make a difference then (no phone), DM the account info and I can see what the situation is.-Chris" ] } ], [ { "is_agent": false, "sentences": [ "@CoxHelp hi, need help setting my modem/router combo to bridges mode." ] }, { "is_agent": true, "sentences": [ "@165297 The modem you desccribed handles Internet, home network, and telephone service." ] }, { "is_agent": true, "sentences": [ "@165297 It can be exchanged for one that handles just the Internet and telephone services." ] }, { "is_agent": true, "sentences": [ "@165297 The 3925's are not allowed to be purchased, I could check your account however it's likely a rental." ] }, { "is_agent": true, "sentences": [ "@165297 Hi Kyle, that definitely does make a difference then (no phone), DM the account info and I can see what the situation is.-Chris" ] } ], [ { "is_agent": false, "sentences": [ "@CoxHelp hi, need help setting my modem/router combo to bridges mode." ] }, { "is_agent": true, "sentences": [ "@165297 The modem you desccribed handles Internet, home network, and telephone service." ] }, { "is_agent": true, "sentences": [ "@165297 It can be exchanged for one that handles just the Internet and telephone services." ] }, { "is_agent": false, "sentences": [ "How do I go about exchanging it?" ] }, { "is_agent": true, "sentences": [ "@165297 The 3925's are not allowed to be purchased, I could check your account however it's likely a rental." ] } ], [ { "is_agent": false, "sentences": [ "@CoxHelp hi, need help setting my modem/router combo to bridges mode." ] }, { "is_agent": true, "sentences": [ "@165297 The modem you desccribed handles Internet, home network, and telephone service." ] }, { "is_agent": true, "sentences": [ "@165297 It can be exchanged for one that handles just the Internet and telephone services." ] }, { "is_agent": false, "sentences": [ "How do I go about exchanging it?" ] }, { "is_agent": true, "sentences": [ "@165297 Hi Kyle, that definitely does make a difference then (no phone), DM the account info and I can see what the situation is.-Chris" ] } ] ], "abstractive_summaries": [ [ "Customer is asking for the help to set modem /router combo to bridges mode and asking for exchange.", "Agent is replying that he will check his account." ], [ "The customer having issue with the setting up of a modem or router.", "Agent requesting to customer to send a direct message regarding account information of a customer to get know the possible solution." ], [ "Customer is requesting to assist in setting up his modem/router combo to bridges mode.", "Agent suggests to exchange it for the on ethat just handles internet and telephone services." ], [ "The customer is seeking help in setting his modem/router combo to bridges mode and asks how can he go about exchanging it.", "The agent says that the modem the customer described handles internet, home network and telephone services and informs that it can be exchanged for one that handles just the internet and telephone services and asks to DM the account info to assist further." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@CoxHelp hi, need help setting my modem/router combo to bridges mode.", "system response": "@165297 The modem you desccribed handles Internet, home network, and telephone service. -Chris @165297 It can be exchanged for one that handles just the Internet and telephone services. -Chris", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@CoxHelp I bought this modem outright from you in 2013. How do I go about exchanging it? @CoxHelp So do I go to a cox store?", "system response": "@165297 The 3925's are not allowed to be purchased, I could check your account however it's likely a rental. -Chris", "dialog history": " @CoxHelp hi, need help setting my modem/router combo to bridges mode. @165297 The modem you desccribed handles Internet, home network, and telephone service. -Chris @165297 It can be exchanged for one that handles just the Internet and telephone services. -Chris", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@CoxHelp It's a 3825.", "system response": "@165297 Hi Kyle, that definitely does make a difference then (no phone), DM the account info and I can see what the situation is.-Chris", "dialog history": " @CoxHelp hi, need help setting my modem/router combo to bridges mode. @165297 The modem you desccribed handles Internet, home network, and telephone service. -Chris @165297 It can be exchanged for one that handles just the Internet and telephone services. -Chris @CoxHelp I bought this modem outright from you in 2013. How do I go about exchanging it? @CoxHelp So do I go to a cox store? @165297 The 3925's are not allowed to be purchased, I could check your account however it's likely a rental. -Chris", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--70": { "original dialog id": "7b2eb30f486f70fd7d81ddc8854a756f", "dialog index": 70, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@sainsburys Sainsbury\u2019s lemon and raisin pancakes, with one lonely raisin!" ] }, { "is_agent": true, "sentences": [ "Can you give us the barcode and confirm the store you got these from please?" ] }, { "is_agent": false, "sentences": [ "Purchased from Sainsbury\u2019s, liphook in Hampshire." ] }, { "is_agent": true, "sentences": [ "@468383 Thank you, if you DM me your Nectar card number via this link I can get a refund added for you and make sure this is fed back." ] }, { "is_agent": true, "sentences": [ "I also added 140 points (70p) to your Nectar card, they'll clear for use in 72 hours...1/2" ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys Sainsbury\u2019s lemon and raisin pancakes, with one lonely raisin!" ] }, { "is_agent": false, "sentences": [ "Why?" ] }, { "is_agent": true, "sentences": [ "Can you give us the barcode and confirm the store you got these from please?" ] }, { "is_agent": true, "sentences": [ "@468383 Thank you, if you DM me your Nectar card number via this link I can get a refund added for you and make sure this is fed back." ] }, { "is_agent": true, "sentences": [ "@468383 Thanks, I fed this back for review." ] }, { "is_agent": true, "sentences": [ "@468383 ...Hope you have a great weekend." ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys Sainsbury\u2019s lemon and raisin pancakes, with one lonely raisin!" ] }, { "is_agent": true, "sentences": [ "Can you give us the barcode and confirm the store you got these from please?" ] }, { "is_agent": false, "sentences": [ "@sainsburys Very sorry I threw away the packaging." ] }, { "is_agent": true, "sentences": [ "@468383 Thank you, if you DM me your Nectar card number via this link I can get a refund added for you and make sure this is fed back." ] }, { "is_agent": true, "sentences": [ "I also added 140 points (70p) to your Nectar card, they'll clear for use in 72 hours...1/2" ] } ], [ { "is_agent": false, "sentences": [ "@sainsburys Sainsbury\u2019s lemon and raisin pancakes, with one lonely raisin!" ] }, { "is_agent": true, "sentences": [ "Can you give us the barcode and confirm the store you got these from please?" ] }, { "is_agent": true, "sentences": [ "I also added 140 points (70p) to your Nectar card, they'll clear for use in 72 hours...1/2" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that the Sainsbury's lemon and raisin pancakes had only 1 raisin.", "Agent is requesting for the store information and states that they have added 140 points to the nectar card." ], [ "Customer complaining about in lemon and raisin pancakes why with one lonely raisin.", "Agent asking about bar code and store confirmation where he got these products." ], [ "The customer says that there was very less raisin in sainsburys lemon and raisin pancakes and says that he threw away the packaging.", "The agent asks to give the barcode and confirm the store he got those from and says that he have added points to his Nectar card." ], [ "Customer is complaining that lemon and raisin pancakes with one lonely raisin.", "Agent updated that they had refund the amount in nectar card and they will clear in 72 hours." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@sainsburys Sainsbury\u2019s lemon and raisin pancakes, with one lonely raisin! Why? https://t.co/qMctkGiC3j", "system response": "@468383 Sorry John! Can you give us the barcode and confirm the store you got these from please? Danny", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sainsburys Very sorry I threw away the packaging. Purchased from Sainsbury\u2019s, liphook in Hampshire. Kindest Regards, \n\nJohn Hall", "system response": "@468383 Thank you, can you confirm the right product here please - https://t.co/S7Ncgfcy49?", "dialog history": " @sainsburys Sainsbury\u2019s lemon and raisin pancakes, with one lonely raisin! Why? https://t.co/qMctkGiC3j @468383 Sorry John! Can you give us the barcode and confirm the store you got these from please? Danny", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sainsburys https://t.co/b8IaxhBRK8", "system response": "@468383 Thank you, if you DM me your Nectar card number via this link I can get a refund added for you and make sure this is fed back. Robbie https://t.co/MdMtnTlX6H", "dialog history": " @sainsburys Sainsbury\u2019s lemon and raisin pancakes, with one lonely raisin! Why? https://t.co/qMctkGiC3j @468383 Sorry John! Can you give us the barcode and confirm the store you got these from please? Danny @sainsburys Very sorry I threw away the packaging. Purchased from Sainsbury\u2019s, liphook in Hampshire. Kindest Regards, \n\nJohn Hall @468383 Thank you, can you confirm the right product here please - https://t.co/S7Ncgfcy49?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@sainsburys Liphook store, nectar is https://t.co/z3J3J57Vin", "system response": "@468383 Thanks, I fed this back for review. I also added 140 points (70p) to your Nectar card, they'll clear for use in 72 hours...1/2 @468383 ...Hope you have a great weekend. Maclaine 2/2", "dialog history": " @sainsburys Sainsbury\u2019s lemon and raisin pancakes, with one lonely raisin! Why? https://t.co/qMctkGiC3j @468383 Sorry John! Can you give us the barcode and confirm the store you got these from please? Danny @sainsburys Very sorry I threw away the packaging. Purchased from Sainsbury\u2019s, liphook in Hampshire. Kindest Regards, \n\nJohn Hall @468383 Thank you, can you confirm the right product here please - https://t.co/S7Ncgfcy49? @sainsburys https://t.co/b8IaxhBRK8 @468383 Thank you, if you DM me your Nectar card number via this link I can get a refund added for you and make sure this is fed back. Robbie https://t.co/MdMtnTlX6H", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--71": { "original dialog id": "951a029c2ec13be2dca428ff7f3bd140", "dialog index": 71, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Just been to @Tesco express, asked the assistant where the Bovril was..'never heard of it' he said!" ] }, { "is_agent": false, "sentences": [ "@Tesco Boar lane, Leeds..ain't bothered tbh about not having it." ] }, { "is_agent": true, "sentences": [ "I've had a look and they don't stock it at that store, but they have it in the Bond St. Metro!" ] }, { "is_agent": true, "sentences": [ "The most I could offer is to log your suggestion that we start selling Bovril in your local store." ] } ], [ { "is_agent": false, "sentences": [ "Just been to @Tesco express, asked the assistant where the Bovril was..'never heard of it' he said!" ] }, { "is_agent": true, "sentences": [ "@468661 Please give a brief description of the colleague and time you visited so I can do this." ] }, { "is_agent": true, "sentences": [ "The most I could offer is to log your suggestion that we start selling Bovril in your local store." ] } ] ], "abstractive_summaries": [ [ "Customer asked the assistant where the Bovril was and the strange thing they notices was the assistant has never heard of it, and asks for compensation.", "Agent updates to provide brief description of the colleague and time they visited and replies that there is no compensation for this." ], [ "Customer is complaining for not selling Bovril at a particular local store.", "Agent states that they don't have stock of the product and assures they will start selling in local store." ], [ "The customer asking that where is the bovril and he told that he never heard of bovril.", "The agent asked the colleague details and the time he visited." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Just been to @Tesco express, asked the assistant where the Bovril was..'never heard of it' he said! !\ud83e\udd24 I give up!! !", "system response": "@468661 Hi there, that's very strange indeed. can you let me know which store this was at and can have a look for you? TY - Lee", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Tesco Boar lane, Leeds..ain't bothered tbh about not having it. More the fact the young lad had never heard of it! \ud83d\ude02", "system response": "@468661 Sounds like our colleague could have been more helpful, I'd be happy to contact the store to let them know if you like? 1/2 @468661 Please give a brief description of the colleague and time you visited so I can do this. Also, The Herbs was a great show! TY - Struan 2/2", "dialog history": " Just been to @Tesco express, asked the assistant where the Bovril was..'never heard of it' he said! !\ud83e\udd24 I give up!! ! @468661 Hi there, that's very strange indeed. can you let me know which store this was at and can have a look for you? TY - Lee", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Tesco I'm not a grass you know! !", "system response": "@468661 No worries! I've had a look and they don't stock it at that store, but they have it in the Bond St. Metro! :) TY - Robyn", "dialog history": " Just been to @Tesco express, asked the assistant where the Bovril was..'never heard of it' he said! !\ud83e\udd24 I give up!! ! @468661 Hi there, that's very strange indeed. can you let me know which store this was at and can have a look for you? TY - Lee @Tesco Boar lane, Leeds..ain't bothered tbh about not having it. More the fact the young lad had never heard of it! \ud83d\ude02 @468661 Sounds like our colleague could have been more helpful, I'd be happy to contact the store to let them know if you like? 1/2 @468661 Please give a brief description of the colleague and time you visited so I can do this. Also, The Herbs was a great show! TY - Struan 2/2", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@Tesco Can i have 4 cans of Brewdog Elvis juice as compensation? As i had to use an Oxo cube instead.. ta", "system response": "@468661 Nice try! But I'm afraid not. The most I could offer is to log your suggestion that we start selling Bovril in your local store. - Cameron", "dialog history": " Just been to @Tesco express, asked the assistant where the Bovril was..'never heard of it' he said! !\ud83e\udd24 I give up!! ! @468661 Hi there, that's very strange indeed. can you let me know which store this was at and can have a look for you? TY - Lee @Tesco Boar lane, Leeds..ain't bothered tbh about not having it. More the fact the young lad had never heard of it! \ud83d\ude02 @468661 Sounds like our colleague could have been more helpful, I'd be happy to contact the store to let them know if you like? 1/2 @468661 Please give a brief description of the colleague and time you visited so I can do this. Also, The Herbs was a great show! TY - Struan 2/2 @Tesco I'm not a grass you know! ! @468661 No worries! I've had a look and they don't stock it at that store, but they have it in the Bond St. Metro! :) TY - Robyn", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--72": { "original dialog id": "0817a0c51384dfe5c52adbfcd54819a8", "dialog index": 72, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@43734 Why do @marksandspencer Mini Bites tubs only warn about Peanuts if u read the French or Dutch?" ] }, { "is_agent": false, "sentences": [ "Are the labelling rules that vague?" ] }, { "is_agent": true, "sentences": [ "As a result, we\u2019re changing our nut alibi labelling to make it clearer for our customers." ] }, { "is_agent": true, "sentences": [ "@370980 @43734 @5453 @15633 start to notice the change over the next few weeks." ] } ], [ { "is_agent": false, "sentences": [ "@43734 Why do @marksandspencer Mini Bites tubs only warn about Peanuts if u read the French or Dutch?" ] }, { "is_agent": false, "sentences": [ "Why be more specific in other languages?" ] }, { "is_agent": true, "sentences": [ "@370980 @43734 @5453 @15633 on the back of the packaging will now separate nut and peanut allergies." ] }, { "is_agent": true, "sentences": [ "@370980 @43734 @5453 @15633 start to notice the change over the next few weeks." ] } ], [ { "is_agent": false, "sentences": [ "@43734 Why do @marksandspencer Mini Bites tubs only warn about Peanuts if u read the French or Dutch?" ] }, { "is_agent": true, "sentences": [ "@370980 @43734 Hi Laura, we do have the warning in the blue box for our UK tubs." ] }, { "is_agent": false, "sentences": [ "@marksandspencer @43734 @5453 @15633 Do other companies list different allergies in other languages?" ] }, { "is_agent": true, "sentences": [ "Customer contacts have shown an increase in questions about whether nut labeling includes 1/4" ] }, { "is_agent": true, "sentences": [ "As a result, we\u2019re changing our nut alibi labelling to make it clearer for our customers." ] } ] ], "abstractive_summaries": [ [ "Customer enquire about mini Bites tubs labelling warns about peanuts if he reads French or Dutch.", "Agent informs customer that they are making changes gradually which they can start noticing over the next few weeks." ], [ "Customer is complaining about the information provided on the package of an eatable which are in other languages.", "Agent states that they are making changes and can notice the changes over few weeks." ], [ "Customer is asking why do Mini Bites tubs only warn about Peanuts when you read the French or Dutch.", "Agent updated that they are making few changes gradually which start to notice the change over the next few weeks." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@43734 Why do @marksandspencer Mini Bites tubs only warn about Peanuts if u read the French or Dutch? #peanutallergy #badlabelling https://t.co/cPOyevGqu8 @43734 @marksandspencer https://t.co/iYpWi9IOOa", "system response": "@370980 @43734 Hi Laura, we do have the warning in the blue box for our UK tubs.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@marksandspencer @43734 That just says Nuts. Peanuts are different. Why be more specific in other languages? This is life or death for sufferers. @marksandspencer @43734 @5453 @15633 Do other companies list different allergies in other languages? Are the labelling rules that vague?", "system response": "@370980 @43734 @5453 @15633 We've just looked into this for you, Laura. Customer contacts have shown an increase in questions about whether nut labeling includes 1/4 @370980 @43734 @5453 @15633 both nuts and peanuts. As a result, we\u2019re changing our nut alibi labelling to make it clearer for our customers. The allergy information @370980 @43734 @5453 @15633 on the back of the packaging will now separate nut and peanut allergies. We\u2019re making these changes gradually but customers may 3/4 @370980 @43734 @5453 @15633 start to notice the change over the next few weeks. We hope this helps. 4/4", "dialog history": " @43734 Why do @marksandspencer Mini Bites tubs only warn about Peanuts if u read the French or Dutch? #peanutallergy #badlabelling https://t.co/cPOyevGqu8 @43734 @marksandspencer https://t.co/iYpWi9IOOa @370980 @43734 Hi Laura, we do have the warning in the blue box for our UK tubs.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--73": { "original dialog id": "ef21903b3ee3e094631ae0ca905dd2fd", "dialog index": 73, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\"." ] }, { "is_agent": true, "sentences": [ "@140910 I'm afraid these can be booked by someone up until the booking page ^MM" ] }, { "is_agent": false, "sentences": [ "I'd put my card details in and then it rejected it because you'd sold them to someone else." ] }, { "is_agent": true, "sentences": [ "@140910 The Aftersales team may be able to advise further via Websupport LiveChat https://t.co/PAMNyrwzCC ^MM" ] } ], [ { "is_agent": false, "sentences": [ "Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\"." ] }, { "is_agent": true, "sentences": [ "If so they are subject to availability and may have been booked by someone else." ] }, { "is_agent": true, "sentences": [ "@140910 Do you have a screenshot of this, Chris?" ] }, { "is_agent": true, "sentences": [ "@140910 The Aftersales team may be able to advise further via Websupport LiveChat https://t.co/PAMNyrwzCC ^MM" ] } ], [ { "is_agent": false, "sentences": [ "Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\"." ] }, { "is_agent": false, "sentences": [ "They aren't allowed to help re tickets sales and have told me to call the sales team..." ] }, { "is_agent": true, "sentences": [ "@140910 They would be best to advise ^MM" ] } ], [ { "is_agent": false, "sentences": [ "Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\"." ] }, { "is_agent": true, "sentences": [ "If so they are subject to availability and may have been booked by someone else." ] }, { "is_agent": false, "sentences": [ "@VirginTrains They were advance tickets, yes, but surely you shouldn't make a product available at a price let peope go through the process and then increase the price." ] }, { "is_agent": true, "sentences": [ "@140910 The Aftersales team may be able to advise further via Websupport LiveChat https://t.co/PAMNyrwzCC ^MM" ] }, { "is_agent": false, "sentences": [ "They aren't allowed to help re tickets sales and have told me to call the sales team..." ] } ] ], "abstractive_summaries": [ [ "The customer says he tried booking a ticket but while making the payment it was not confirmed and shows a higher price and he doubts it might be sold out to other people.", "The agent says aftersale team may be able to advise further via LiveChat to resolve the issue." ], [ "Customer having an issue with ticket booking @Virgin Trains.", "Agent updated the customer to contact the Aftersales team may able to advice via Websupport Live Chat." ], [ "Customer tried booking tickets online but it was unavailable.", "Agent assures customers that sales team are best to advise." ], [ "Customer is complaining for taking away the offer on tickets just before the payment.", "Agent states that it happens if someone else booked the ticket and requests to reach out aftersales team." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\". Reset the app & now they've gone up! Really disappointed. Tempted to go with Chiltern. Don't supposed you want to offer them at old price?", "system response": "@140910 Were these Advance tickets? If so they are subject to availability and may have been booked by someone else. Therefore we cannot offer them at the other price. ^BT", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VirginTrains They were advance tickets, yes, but surely you shouldn't make a product available at a price let peope go through the process and then increase the price. Other ticketing sites guarantee the ticket is yours, subject to payment, as soon as you select it", "system response": "@140910 I'm afraid these can be booked by someone up until the booking page ^MM", "dialog history": " Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\". Reset the app & now they've gone up! Really disappointed. Tempted to go with Chiltern. Don't supposed you want to offer them at old price? @140910 Were these Advance tickets? If so they are subject to availability and may have been booked by someone else. Therefore we cannot offer them at the other price. ^BT", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VirginTrains I was on the booking page. I'd put my card details in and then it rejected it because you'd sold them to someone else.", "system response": "@140910 Do you have a screenshot of this, Chris? ^MM", "dialog history": " Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\". Reset the app & now they've gone up! Really disappointed. Tempted to go with Chiltern. Don't supposed you want to offer them at old price? @140910 Were these Advance tickets? If so they are subject to availability and may have been booked by someone else. Therefore we cannot offer them at the other price. ^BT @VirginTrains They were advance tickets, yes, but surely you shouldn't make a product available at a price let peope go through the process and then increase the price. Other ticketing sites guarantee the ticket is yours, subject to payment, as soon as you select it @140910 I'm afraid these can be booked by someone up until the booking page ^MM", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VirginTrains Sadly not as I then had to go out of the app and back in. That's when the price increased. @VirginTrains Don't worry, it's not just you. @123241 have just done the same \ud83e\udd26\ud83c\udffb\u200d\u2642\ufe0f", "system response": "@140910 The Aftersales team may be able to advise further via Websupport LiveChat https://t.co/PAMNyrwzCC ^MM", "dialog history": " Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\". Reset the app & now they've gone up! Really disappointed. Tempted to go with Chiltern. Don't supposed you want to offer them at old price? @140910 Were these Advance tickets? If so they are subject to availability and may have been booked by someone else. Therefore we cannot offer them at the other price. ^BT @VirginTrains They were advance tickets, yes, but surely you shouldn't make a product available at a price let peope go through the process and then increase the price. Other ticketing sites guarantee the ticket is yours, subject to payment, as soon as you select it @140910 I'm afraid these can be booked by someone up until the booking page ^MM @VirginTrains I was on the booking page. I'd put my card details in and then it rejected it because you'd sold them to someone else. @140910 Do you have a screenshot of this, Chris? ^MM", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@VirginTrains Just done that. They aren't allowed to help re tickets sales and have told me to call the sales team...", "system response": "@140910 They would be best to advise ^MM", "dialog history": " Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\". Reset the app & now they've gone up! Really disappointed. Tempted to go with Chiltern. Don't supposed you want to offer them at old price? @140910 Were these Advance tickets? If so they are subject to availability and may have been booked by someone else. Therefore we cannot offer them at the other price. ^BT @VirginTrains They were advance tickets, yes, but surely you shouldn't make a product available at a price let peope go through the process and then increase the price. Other ticketing sites guarantee the ticket is yours, subject to payment, as soon as you select it @140910 I'm afraid these can be booked by someone up until the booking page ^MM @VirginTrains I was on the booking page. I'd put my card details in and then it rejected it because you'd sold them to someone else. @140910 Do you have a screenshot of this, Chris? ^MM @VirginTrains Sadly not as I then had to go out of the app and back in. That's when the price increased. @VirginTrains Don't worry, it's not just you. @123241 have just done the same \ud83e\udd26\ud83c\udffb\u200d\u2642\ufe0f @140910 The Aftersales team may be able to advise further via Websupport LiveChat https://t.co/PAMNyrwzCC ^MM", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--74": { "original dialog id": "125ede3b5a0b9ee76c10b7fd5210f70c", "dialog index": 74, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AskPlayStation The power indicator for Sony 4 does not appear" ] }, { "is_agent": true, "sentences": [ "Please provide us more details about the issue that you are having in order to better assist you." ] }, { "is_agent": false, "sentences": [ "@AskPlayStation When I press power button no work but when I press eject power appear sound like whistle (I mean eject power it's work )" ] }, { "is_agent": true, "sentences": [ "Press the power button for 30 sec and check if it loads to Safe Mode." ] } ], [ { "is_agent": false, "sentences": [ "@AskPlayStation The power indicator for Sony 4 does not appear" ] }, { "is_agent": true, "sentences": [ "Please follow the steps in the next link: https://t.co/4QwhQCQ9wk" ] }, { "is_agent": true, "sentences": [ "Press the power button for 30 sec and check if it loads to Safe Mode." ] }, { "is_agent": false, "sentences": [ "@AskPlayStation How can I fix motherboard for PS ???" ] }, { "is_agent": true, "sentences": [ "Check out the next article on how to get service and repair: \nhttps://t.co/i6nPDcNQo7" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about not appearing power indicator.", "Agent states to press the power button for 30 second so that it loads to safe mode." ], [ "The customer says that the power indicator for Sony 4 does not appear and asks how can he fix motherboard for PS.", "The agent asks to follow the steps in the link provided to resolve the issue and and suggests to Press the power button for 30 sec and then check if it loads to Safe Mode." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AskPlayStation The power indicator for Sony 4 does not appear @AskPlayStation What's the solution?????? ?", "system response": "@411895 Here to help! Please provide us more details about the issue that you are having in order to better assist you.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AskPlayStation When I press power button no work but when I press eject power appear sound like whistle (I mean eject power it's work )", "system response": "@411895 Sorry to know that. Please follow the steps in the next link: https://t.co/4QwhQCQ9wk", "dialog history": " @AskPlayStation The power indicator for Sony 4 does not appear @AskPlayStation What's the solution?????? ? @411895 Here to help! Please provide us more details about the issue that you are having in order to better assist you.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AskPlayStation Does this indicate a problem in power supply?????? ?", "system response": "@411895 Make sure it is properly connected. Press the power button for 30 sec and check if it loads to Safe Mode.", "dialog history": " @AskPlayStation The power indicator for Sony 4 does not appear @AskPlayStation What's the solution?????? ? @411895 Here to help! Please provide us more details about the issue that you are having in order to better assist you. @AskPlayStation When I press power button no work but when I press eject power appear sound like whistle (I mean eject power it's work ) @411895 Sorry to know that. Please follow the steps in the next link: https://t.co/4QwhQCQ9wk", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AskPlayStation How can I fix motherboard for PS ??? ?", "system response": "@411895 Hi there! Check out the next article on how to get service and repair: \nhttps://t.co/i6nPDcNQo7", "dialog history": " @AskPlayStation The power indicator for Sony 4 does not appear @AskPlayStation What's the solution?????? ? @411895 Here to help! Please provide us more details about the issue that you are having in order to better assist you. @AskPlayStation When I press power button no work but when I press eject power appear sound like whistle (I mean eject power it's work ) @411895 Sorry to know that. Please follow the steps in the next link: https://t.co/4QwhQCQ9wk @AskPlayStation Does this indicate a problem in power supply?????? ? @411895 Make sure it is properly connected. Press the power button for 30 sec and check if it loads to Safe Mode.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--75": { "original dialog id": "ec52abc178b6a5192f88c027dcc6963f", "dialog index": 75, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@116076 Store 3752 changed the delivery policy to have a minimum of $11." ] }, { "is_agent": false, "sentences": [ "Now I can't redeem my rewards without buying extraneous items to meet the minimum." ] }, { "is_agent": true, "sentences": [ "@808286 We would be forwarding this to the store operators who over see this location." ] }, { "is_agent": true, "sentences": [ "Feel free to DM us your contact info and we can inform the operators that you are not happy with this." ] } ], [ { "is_agent": false, "sentences": [ "I already talked to the manager of the store and he redirected me to customer service." ] }, { "is_agent": true, "sentences": [ "Feel free to DM us your contact info and we can inform the operators that you are not happy with this." ] }, { "is_agent": false, "sentences": [ "@AskPapaJohns I want you as a company to make sure that loyal customers are allowed to redeem their awards without penalty." ] } ], [ { "is_agent": false, "sentences": [ "@116076 Store 3752 changed the delivery policy to have a minimum of $11." ] }, { "is_agent": false, "sentences": [ "Now I can't redeem my rewards without buying extraneous items to meet the minimum." ] }, { "is_agent": true, "sentences": [ "Please DM us your contact info and we can forward your concerns." ] } ] ], "abstractive_summaries": [ [ "Customer is asking to change the delivery policy to have a minimum of &11.can't redeem rewards without buying extraneous items to meet the minimum.", "Agent says to feel free to DM about the contact info and can inform the operators that are not happy with this." ], [ "Customer is complaining about not being able to redeem awards without penalty.", "Agent is requesting for the contact information to inform the operators about it." ], [ "The customer is complaining that they have changed the delivery policies and they can't redeem their rewards also.", "The agent asked to dm their contact info and they can forward their concerns." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@116076 Store 3752 changed the delivery policy to have a minimum of $11. Now I can't redeem my rewards without buying extraneous items to meet the minimum. I used to order from you guys on a weekly basis. I will be sticking to Dominos from here on out. Thanks for your loyalty", "system response": "@808286 We're sorry about this! Please DM us your contact info and we can forward your concerns. Thanks!", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AskPapaJohns Forward my concerns to whom? I already talked to the manager of the store and he redirected me to customer service. I waited on the line for approximately five minutes before I hung up.", "system response": "@808286 We would be forwarding this to the store operators who over see this location. We're sorry about this.", "dialog history": " @116076 Store 3752 changed the delivery policy to have a minimum of $11. Now I can't redeem my rewards without buying extraneous items to meet the minimum. I used to order from you guys on a weekly basis. I will be sticking to Dominos from here on out. Thanks for your loyalty @808286 We're sorry about this! Please DM us your contact info and we can forward your concerns. Thanks!", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AskPapaJohns \"Would be\"? What does that mean?", "system response": "@808286 We plan to forward your concerns to the store operators who over see this location. These operators over see changes like the minimum delivery amount. Feel free to DM us your contact info and we can inform the operators that you are not happy with this. Thanks,", "dialog history": " @116076 Store 3752 changed the delivery policy to have a minimum of $11. Now I can't redeem my rewards without buying extraneous items to meet the minimum. I used to order from you guys on a weekly basis. I will be sticking to Dominos from here on out. Thanks for your loyalty @808286 We're sorry about this! Please DM us your contact info and we can forward your concerns. Thanks! @AskPapaJohns Forward my concerns to whom? I already talked to the manager of the store and he redirected me to customer service. I waited on the line for approximately five minutes before I hung up. @808286 We would be forwarding this to the store operators who over see this location. We're sorry about this.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AskPapaJohns I want you as a company to make sure that loyal customers are allowed to redeem their awards without penalty. I attached a picture of all the pizzas that I ordered in the last 2 weeks and one of which I ordered today. https://t.co/4fz2OBsrNi @AskPapaJohns I already told you the store number. 3752 in Boston, MA.", "system response": "@808286 Yes. We asked for your contact info. Thank you for your time!", "dialog history": " @116076 Store 3752 changed the delivery policy to have a minimum of $11. Now I can't redeem my rewards without buying extraneous items to meet the minimum. I used to order from you guys on a weekly basis. I will be sticking to Dominos from here on out. Thanks for your loyalty @808286 We're sorry about this! Please DM us your contact info and we can forward your concerns. Thanks! @AskPapaJohns Forward my concerns to whom? I already talked to the manager of the store and he redirected me to customer service. I waited on the line for approximately five minutes before I hung up. @808286 We would be forwarding this to the store operators who over see this location. We're sorry about this. @AskPapaJohns \"Would be\"? What does that mean? @808286 We plan to forward your concerns to the store operators who over see this location. These operators over see changes like the minimum delivery amount. Feel free to DM us your contact info and we can inform the operators that you are not happy with this. Thanks,", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--76": { "original dialog id": "fd6bc4053b866f4e8208599b72caf85a", "dialog index": 76, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "If you really wanna know how to pack a 7 day bag - Let @Delta lose your bag for a month and have to buy on a strict travel budget." ] }, { "is_agent": false, "sentences": [ "@Delta Work clothes for a month - I freelance.. that is basically any and everything any day of the week." ] }, { "is_agent": false, "sentences": [ "@Delta It's been a month.. you seriously think I haven't reached out through the proper channels?" ] }, { "is_agent": true, "sentences": [ "@491256 ...proper channels were followed as we have no way of knowing if you did or not without asking." ] } ], [ { "is_agent": false, "sentences": [ "If you really wanna know how to pack a 7 day bag - Let @Delta lose your bag for a month and have to buy on a strict travel budget." ] }, { "is_agent": true, "sentences": [ "Have you filled a claim and followed up with our baggage team?" ] }, { "is_agent": false, "sentences": [ "@Delta It's been a month.. you seriously think I haven't reached out through the proper channels?" ] }, { "is_agent": true, "sentences": [ "@491256 We don't use canned or automated responses, Brittany." ] } ], [ { "is_agent": false, "sentences": [ "If you really wanna know how to pack a 7 day bag - Let @Delta lose your bag for a month and have to buy on a strict travel budget." ] }, { "is_agent": true, "sentences": [ "Have you filled a claim and followed up with our baggage team?" ] }, { "is_agent": true, "sentences": [ "@491256 ...proper channels were followed as we have no way of knowing if you did or not without asking." ] }, { "is_agent": true, "sentences": [ "@491256 We don't use canned or automated responses, Brittany." ] } ] ], "abstractive_summaries": [ [ "Customer loss his delta bag and hope they reimburse receipts.", "Agent says we don't use canned or automated responses." ], [ "Customer is complaining about lost bag and didn't get any response from the baggage team as well.", "Agent enquires about filing the claim and states that they don't use automated responses." ], [ "Customer is complaining about the loss of bag for a month and disappointed with delay in response.", "Agent updates that proper channel were followed and they don't use canned or automated responses and apologies for it." ] ] } }, "log": [ { "turn id": 1, "user utterance": "If you really wanna know how to pack a 7 day bag - Let @Delta lose your bag for a month and have to buy on a strict travel budget. @Delta Only for you to hope they reimburse your receipts @Delta Work clothes for a month - I freelance.. that is basically any and everything any day of the week.", "system response": "@491256 ...at (800) 325 8224. Thank you for your time and patience. *HFG 2/2 @491256 I am very sorry for the loss of your bag. Have you filled a claim and followed up with our baggage team? Please call our baggage team... 1/2", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Delta It's been a month.. you seriously think I haven't reached out through the proper channels? Too bad automated responses don't come.. @Delta With contextual awareness or common sense.", "system response": "@491256 ...proper channels were followed as we have no way of knowing if you did or not without asking. *ABN 2/2 @491256 We don't use canned or automated responses, Brittany. Our apologies for coming across as robotic or automated. We have to ensure the... 1/2", "dialog history": " If you really wanna know how to pack a 7 day bag - Let @Delta lose your bag for a month and have to buy on a strict travel budget. @Delta Only for you to hope they reimburse your receipts @Delta Work clothes for a month - I freelance.. that is basically any and everything any day of the week. @491256 ...at (800) 325 8224. Thank you for your time and patience. *HFG 2/2 @491256 I am very sorry for the loss of your bag. Have you filled a claim and followed up with our baggage team? Please call our baggage team... 1/2", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--77": { "original dialog id": "9ea6c23a5cf8f3503b7e63ba55af48ef", "dialog index": 77, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Platform is jammed, no direction, it is absolute carnage!" ] }, { "is_agent": false, "sentences": [ "@VirginTrains My journey was disrupted in the morning already so knew about the problem, however directing and informing passengers would be helpful!" ] }, { "is_agent": false, "sentences": [ "No onboard service either." ] }, { "is_agent": true, "sentences": [ "@287397 Sorry for your expereince, Delay Repay compensation is available to those who have been caught up in disruption and delayed by over 30 minutes." ] }, { "is_agent": true, "sentences": [ "Please claim via our Delay Repay form here - https://t.co/v2F1XYIfEP ^MM" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about delayed train.", "Agent sent an URL for claim via delay repay form." ], [ "The customer is complaining that he can't claim delay repay.", "The agent asked the customer to claim via their delay repay." ], [ "Customer is complaining about the delayed and overcrowded train with no onboard service.", "Agent requests to claim the compensation for the delay if the train is delayed over 30 minutes from the shared link." ] ] } }, "log": [ { "turn id": 1, "user utterance": "", "system response": "#VTUPDATE Services are likely to face delays for the remainder of the day https://t.co/8Nd6h3aBZ1", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VirginTrains Unimpressed at Birmingham New street. Platform is jammed, no direction, it is absolute carnage!", "system response": "@287397 Not great to hear, there has been issues today with a points failure causing this, Frankie ^MW", "dialog history": " #VTUPDATE Services are likely to face delays for the remainder of the day https://t.co/8Nd6h3aBZ1", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VirginTrains My journey was disrupted in the morning already so knew about the problem, however directing and informing passengers would be helpful! Especially when 3 trainloads of people try to get on one train!", "system response": "@287397 We can appreciate that, many apologies ^MW", "dialog history": " #VTUPDATE Services are likely to face delays for the remainder of the day https://t.co/8Nd6h3aBZ1 @VirginTrains Unimpressed at Birmingham New street. Platform is jammed, no direction, it is absolute carnage! @287397 Not great to hear, there has been issues today with a points failure causing this, Frankie ^MW", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VirginTrains Just to add to the insult on a packed and heavily delayed train. No onboard service either. The staff doesn\u2019t even try.", "system response": "@287397 Sorry for your expereince, Delay Repay compensation is available to those who have been caught up in disruption and delayed by over 30 minutes. Please claim via our Delay Repay form here - https://t.co/v2F1XYIfEP ^MM", "dialog history": " #VTUPDATE Services are likely to face delays for the remainder of the day https://t.co/8Nd6h3aBZ1 @VirginTrains Unimpressed at Birmingham New street. Platform is jammed, no direction, it is absolute carnage! @287397 Not great to hear, there has been issues today with a points failure causing this, Frankie ^MW @VirginTrains My journey was disrupted in the morning already so knew about the problem, however directing and informing passengers would be helpful! Especially when 3 trainloads of people try to get on one train! @287397 We can appreciate that, many apologies ^MW", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--78": { "original dialog id": "26dc74c62ab8f1266618b1969cd73ccf", "dialog index": 78, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@Tesco Hello, I bought 2 Tesco's own Xero Colas and was wondering why one of them tasted awful, it was 8 months out of date (APR 2017) so I checked the other bottle, but that one says APR 2018 and is fine." ] }, { "is_agent": true, "sentences": [ "@240999 Hello there, I am sorry you have purchased an out of date bottle of pop, can you please DM your full name, address and email?" ] }, { "is_agent": true, "sentences": [ "@240999 We'd insist on offering you a refund, given the fact that one of the bottles was out of date, this is a mistake on our part, and one you shouldn't have to pay for." ] }, { "is_agent": false, "sentences": [ "@Tesco I have sent you a Direct Message with all the details requested." ] } ], [ { "is_agent": false, "sentences": [ "@Tesco Hello, I bought 2 Tesco's own Xero Colas and was wondering why one of them tasted awful, it was 8 months out of date (APR 2017) so I checked the other bottle, but that one says APR 2018 and is fine." ] }, { "is_agent": true, "sentences": [ "@240999 Hello there, I am sorry you have purchased an out of date bottle of pop, can you please DM your full name, address and email?" ] }, { "is_agent": true, "sentences": [ "Can you also send a pic of your full receipt and the barcode on the coke?" ] }, { "is_agent": true, "sentences": [ "I can issue a Moneycard refund." ] }, { "is_agent": false, "sentences": [ "@Tesco I have sent you a Direct Message with all the details requested." ] } ], [ { "is_agent": false, "sentences": [ "@Tesco Hello, I bought 2 Tesco's own Xero Colas and was wondering why one of them tasted awful, it was 8 months out of date (APR 2017) so I checked the other bottle, but that one says APR 2018 and is fine." ] }, { "is_agent": true, "sentences": [ "I can issue a Moneycard refund." ] } ] ], "abstractive_summaries": [ [ "The customer says he bought 2 tesco's own Xero Colas and one of them tasted awful and was outdated.", "The agent says they will make sure there is no outdated products in the shelves and asks to DM the customer's details to refund the money." ], [ "Customer is complaining about the expired coke that he bought in the local store.", "Agent requests for personal and purchase information in order to initiate the refund." ], [ "The customer is complaining that he was bought 2 tesco own xero colas among that one has 8 months out of date.", "The agent apologizes and assured a moneycard refund." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@Tesco Hello, I bought 2 Tesco's own Xero Colas and was wondering why one of them tasted awful, it was 8 months out of date (APR 2017) so I checked the other bottle, but that one says APR 2018 and is fine.", "system response": "@240999 Hello there, I am sorry you have purchased an out of date bottle of pop, can you please DM your full name, address and email? Can you also send a pic of your full receipt and the barcode on the coke? I can issue a Moneycard refund. 1/2 @240999 I will also call the store when they reopen and ask them to check to ensure there are no more on the shelves. Would you prefer to receive an email Moneycard you can use straight away, or one posted which can take up to 10 days? Chris 2/2", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Tesco That's a great idea, and I'm okay for a refund, it was only 50p.", "system response": "@240999 Hey there, I've just called the Park Road Extra store and have spoken with Martin, who is currently the Duty Manager on shift this morning. 1/4 @240999 Whilst on the phone to him today, he checked the shelves and confirmed that there are no longer any out of date bottles available on shelves; one must have slipped through the net for which he has apologised for. 2/4 @240999 We'd insist on offering you a refund, given the fact that one of the bottles was out of date, this is a mistake on our part, and one you shouldn't have to pay for. 3/4 @240999 If you were happy to provide the details requested by Chris, we can get this setup for you and ensure you aren't left out of pocket. Kind Regards - Rob 4/4", "dialog history": " @Tesco Hello, I bought 2 Tesco's own Xero Colas and was wondering why one of them tasted awful, it was 8 months out of date (APR 2017) so I checked the other bottle, but that one says APR 2018 and is fine. @240999 Hello there, I am sorry you have purchased an out of date bottle of pop, can you please DM your full name, address and email? Can you also send a pic of your full receipt and the barcode on the coke? I can issue a Moneycard refund. 1/2 @240999 I will also call the store when they reopen and ask them to check to ensure there are no more on the shelves. Would you prefer to receive an email Moneycard you can use straight away, or one posted which can take up to 10 days? Chris 2/2", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Tesco I have sent you a Direct Message with all the details requested.", "system response": "@240999 Hi Kristo, that's great, thanks very much. I've arranged for a refund and extra for another bottle on us. This will be with you in the next half hour. If there's anything else I can do for you today, let me know! TY - Robyn", "dialog history": " @Tesco Hello, I bought 2 Tesco's own Xero Colas and was wondering why one of them tasted awful, it was 8 months out of date (APR 2017) so I checked the other bottle, but that one says APR 2018 and is fine. @240999 Hello there, I am sorry you have purchased an out of date bottle of pop, can you please DM your full name, address and email? Can you also send a pic of your full receipt and the barcode on the coke? I can issue a Moneycard refund. 1/2 @240999 I will also call the store when they reopen and ask them to check to ensure there are no more on the shelves. Would you prefer to receive an email Moneycard you can use straight away, or one posted which can take up to 10 days? Chris 2/2 @Tesco That's a great idea, and I'm okay for a refund, it was only 50p. @240999 Hey there, I've just called the Park Road Extra store and have spoken with Martin, who is currently the Duty Manager on shift this morning. 1/4 @240999 Whilst on the phone to him today, he checked the shelves and confirmed that there are no longer any out of date bottles available on shelves; one must have slipped through the net for which he has apologised for. 2/4 @240999 We'd insist on offering you a refund, given the fact that one of the bottles was out of date, this is a mistake on our part, and one you shouldn't have to pay for. 3/4 @240999 If you were happy to provide the details requested by Chris, we can get this setup for you and ensure you aren't left out of pocket. Kind Regards - Rob 4/4", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--79": { "original dialog id": "4844e6750b20342f8ab29cb8fa4925e0", "dialog index": 79, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fianc\u00e9." ] }, { "is_agent": true, "sentences": [ "@210573 note asking to sing \"Happy Birthday\" to him on tomorrow's flight from Minneapolis to Dallas." ] }, { "is_agent": true, "sentences": [ "We try our best to honor this special request." ] } ], [ { "is_agent": false, "sentences": [ "@Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fianc\u00e9." ] }, { "is_agent": true, "sentences": [ "@210573 I see in his itinerary that his birthday is tomorrow." ] }, { "is_agent": true, "sentences": [ "His flight today is already flying." ] }, { "is_agent": false, "sentences": [ "He just landed and said no HBD message." ] }, { "is_agent": true, "sentences": [ "Sorry, that couldn't honor the Happy Birthday wishes." ] } ], [ { "is_agent": false, "sentences": [ "@Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fianc\u00e9." ] }, { "is_agent": true, "sentences": [ "His flight today is already flying." ] }, { "is_agent": true, "sentences": [ "Since the birthday is tomorrow, I put in a *CKP" ] }, { "is_agent": true, "sentences": [ "@210573 note asking to sing \"Happy Birthday\" to him on tomorrow's flight from Minneapolis to Dallas." ] }, { "is_agent": false, "sentences": [ "Can you add that it's from his fianc\u00e9 Stephanie?" ] } ] ], "abstractive_summaries": [ [ "Customer is saying about the last minute business trip and is spending 30th birthday alone without family and finance.", "Agent asking to sing happy birthday to him on tomorrows flight from minneaolis to dallas." ], [ "The customer says his fiance got sent on a last min business trip an spending his birthday alone without family and fiance and asks to wish him happy birthday.", "The agent replies they will wish and then says they are not able to wish all the time." ], [ "Customer is having a conversation about his fiance flying on his birthday via Delta airlines.", "Agent assures to put a note to sing Happy Birthday to the customer on his flight." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fianc\u00e9. Flight 1461 SAN-MSP!\ud83d\ude4f", "system response": "@210573 I see in his itinerary that his birthday is tomorrow. His flight today is already flying. Since the birthday is tomorrow, I put in a *CKP @210573 note asking to sing \"Happy Birthday\" to him on tomorrow's flight from Minneapolis to Dallas. Hope he has a great day! *CKP", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Delta Um, you are AMAZING! Can you add that it's from his fianc\u00e9 Stephanie? Thank you! \u263a\ufe0f\u2708\ufe0f #DeltaProud", "system response": "@210573 Can do. Have a great rest of your Monday and thanks for tweeting us! *CAR", "dialog history": " @Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fianc\u00e9. Flight 1461 SAN-MSP!\ud83d\ude4f @210573 I see in his itinerary that his birthday is tomorrow. His flight today is already flying. Since the birthday is tomorrow, I put in a *CKP @210573 note asking to sing \"Happy Birthday\" to him on tomorrow's flight from Minneapolis to Dallas. Hope he has a great day! *CKP", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Delta Bummer. He just landed and said no HBD message. \ud83d\ude0f", "system response": "@210573 ...unable to do it every time. *AOS 2/2 @210573 Oh no. Sorry, that couldn't honor the Happy Birthday wishes. We try our best to honor this special request. Unfortunately, we are... 1/2", "dialog history": " @Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fianc\u00e9. Flight 1461 SAN-MSP!\ud83d\ude4f @210573 I see in his itinerary that his birthday is tomorrow. His flight today is already flying. Since the birthday is tomorrow, I put in a *CKP @210573 note asking to sing \"Happy Birthday\" to him on tomorrow's flight from Minneapolis to Dallas. Hope he has a great day! *CKP @Delta Um, you are AMAZING! Can you add that it's from his fianc\u00e9 Stephanie? Thank you! \u263a\ufe0f\u2708\ufe0f #DeltaProud @210573 Can do. Have a great rest of your Monday and thanks for tweeting us! *CAR", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@Delta No worries, thanks!", "system response": "@210573 You are most welcome. Thank you so much for tweeting us today. *AOS", "dialog history": " @Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fianc\u00e9. Flight 1461 SAN-MSP!\ud83d\ude4f @210573 I see in his itinerary that his birthday is tomorrow. His flight today is already flying. Since the birthday is tomorrow, I put in a *CKP @210573 note asking to sing \"Happy Birthday\" to him on tomorrow's flight from Minneapolis to Dallas. Hope he has a great day! *CKP @Delta Um, you are AMAZING! Can you add that it's from his fianc\u00e9 Stephanie? Thank you! \u263a\ufe0f\u2708\ufe0f #DeltaProud @210573 Can do. Have a great rest of your Monday and thanks for tweeting us! *CAR @Delta Bummer. He just landed and said no HBD message. \ud83d\ude0f @210573 ...unable to do it every time. *AOS 2/2 @210573 Oh no. Sorry, that couldn't honor the Happy Birthday wishes. We try our best to honor this special request. Unfortunately, we are... 1/2", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--80": { "original dialog id": "ba7212c9a7a83afd825d2f316de686f2", "dialog index": 80, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "#sprint worse service in America." ] }, { "is_agent": true, "sentences": [ "It is very unfortunate and difficult to deal with poor service connection, we will work with you to resolve your issue." ] }, { "is_agent": true, "sentences": [ "@275028 We have check your coverage issues and there are no issues within your area." ] }, { "is_agent": true, "sentences": [ "Please send us a Direct Message, so that we can further assist you." ] }, { "is_agent": true, "sentences": [ "@275028 Please send us a Direct Message, so that we can further assist you." ] } ], [ { "is_agent": false, "sentences": [ "@sprintcare Ya I\u2019ve been telling you guys about how bad my service is and you guys don\u2019t care." ] }, { "is_agent": false, "sentences": [ "This is my second device, my wife\u2019s second device and same results on all." ] }, { "is_agent": true, "sentences": [ "@275028 Here are some troubleshooting steps to further assist." ] }, { "is_agent": true, "sentences": [ "A soft reset restarts the phone and does not erase any of the content or data." ] }, { "is_agent": true, "sentences": [ "@275028 Hey your matter was brought to my attention, please send a DM so that your matter can be assisted." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about facing poor data service connection issue.", "Agent informed customer to send an direct message for further assistance." ], [ "Customer is complaining about bad service connection.", "Agent updated that please send us a DM so that we can further assist ." ], [ "Customer is complaining about the slow network.", "Agent shares some steps to troubleshoot the issue." ], [ "The customer is complaining that he has a very poor coverage network.", "The agent update that they will resolve the issue and asked them to send them a dm so that they can assist them better." ] ] } }, "log": [ { "turn id": 1, "user utterance": "#sprint worse service in America. Never get sprint ever ever ever", "system response": "@275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sprintcare 89121, Laguna Shores Lane", "system response": "@275028 Hey Tony. It is very unfortunate and difficult to deal with poor service connection, we will work with you to resolve your issue. Continue to bear with us while we check your data coverage. Thank you. -CA", "dialog history": " #sprint worse service in America. Never get sprint ever ever ever @275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sprintcare Ya I\u2019ve been telling you guys about how bad my service is and you guys don\u2019t care. 6+ months. Your customer service is shit. Worse company I\u2019ve ever dealt with. I\u2019ll hold my breath.", "system response": "@275028 We do apologize for any inconvenience caused in the past. -CA @275028 We have check your coverage issues and there are no issues within your area. Please send us a Direct Message, so that we can further assist you. -CA", "dialog history": " #sprint worse service in America. Never get sprint ever ever ever @275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR @sprintcare 89121, Laguna Shores Lane @275028 Hey Tony. It is very unfortunate and difficult to deal with poor service connection, we will work with you to resolve your issue. Continue to bear with us while we check your data coverage. Thank you. -CA", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@sprintcare Sounds exactly like what I thought you\u2019d guys say https://t.co/PHmc4jWNua", "system response": "@275028 Please provide the make and model of your device. Thank you. -CA", "dialog history": " #sprint worse service in America. Never get sprint ever ever ever @275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR @sprintcare 89121, Laguna Shores Lane @275028 Hey Tony. It is very unfortunate and difficult to deal with poor service connection, we will work with you to resolve your issue. Continue to bear with us while we check your data coverage. Thank you. -CA @sprintcare Ya I\u2019ve been telling you guys about how bad my service is and you guys don\u2019t care. 6+ months. Your customer service is shit. Worse company I\u2019ve ever dealt with. I\u2019ll hold my breath. @275028 We do apologize for any inconvenience caused in the past. -CA @275028 We have check your coverage issues and there are no issues within your area. Please send us a Direct Message, so that we can further assist you. -CA", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@sprintcare iPhone 7+, it\u2019s not the make model or device. This is my second device, my wife\u2019s second device and same results on all. Your service sucks, smack dab in the middle of the city. @sprintcare https://t.co/I9MPuwe0Mx", "system response": "@275028 Here are some troubleshooting steps to further assist. 1.Verify mobile data is enabled.1.From the Home screen, tap Settings. 2.Tap Cellular. @275028 Perform a soft reset. A soft reset restarts the phone and does not erase any of the content or data. https://t.co/k22DLocULy and hold down Home and Power buttons. @275028 .Update Data Profile. @275028 Hey your matter was brought to my attention, please send a DM so that your matter can be assisted. I am here to help. Resolution Supervisor --KR", "dialog history": " #sprint worse service in America. Never get sprint ever ever ever @275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR @sprintcare 89121, Laguna Shores Lane @275028 Hey Tony. It is very unfortunate and difficult to deal with poor service connection, we will work with you to resolve your issue. Continue to bear with us while we check your data coverage. Thank you. -CA @sprintcare Ya I\u2019ve been telling you guys about how bad my service is and you guys don\u2019t care. 6+ months. Your customer service is shit. Worse company I\u2019ve ever dealt with. I\u2019ll hold my breath. @275028 We do apologize for any inconvenience caused in the past. -CA @275028 We have check your coverage issues and there are no issues within your area. Please send us a Direct Message, so that we can further assist you. -CA @sprintcare Sounds exactly like what I thought you\u2019d guys say https://t.co/PHmc4jWNua @275028 Please provide the make and model of your device. Thank you. -CA", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "@sprintcare What is a DM?", "system response": "@275028 Please send us a Direct Message, so that we can further assist you. Resolution Supervisor --KR", "dialog history": " #sprint worse service in America. Never get sprint ever ever ever @275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR @sprintcare 89121, Laguna Shores Lane @275028 Hey Tony. It is very unfortunate and difficult to deal with poor service connection, we will work with you to resolve your issue. Continue to bear with us while we check your data coverage. Thank you. -CA @sprintcare Ya I\u2019ve been telling you guys about how bad my service is and you guys don\u2019t care. 6+ months. Your customer service is shit. Worse company I\u2019ve ever dealt with. I\u2019ll hold my breath. @275028 We do apologize for any inconvenience caused in the past. -CA @275028 We have check your coverage issues and there are no issues within your area. Please send us a Direct Message, so that we can further assist you. -CA @sprintcare Sounds exactly like what I thought you\u2019d guys say https://t.co/PHmc4jWNua @275028 Please provide the make and model of your device. Thank you. -CA @sprintcare iPhone 7+, it\u2019s not the make model or device. This is my second device, my wife\u2019s second device and same results on all. Your service sucks, smack dab in the middle of the city. @sprintcare https://t.co/I9MPuwe0Mx @275028 Here are some troubleshooting steps to further assist. 1.Verify mobile data is enabled.1.From the Home screen, tap Settings. 2.Tap Cellular. @275028 Perform a soft reset. A soft reset restarts the phone and does not erase any of the content or data. https://t.co/k22DLocULy and hold down Home and Power buttons. @275028 .Update Data Profile. @275028 Hey your matter was brought to my attention, please send a DM so that your matter can be assisted. I am here to help. Resolution Supervisor --KR", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--81": { "original dialog id": "0687e5e1f80a726ba44e98c6a53d09f4", "dialog index": 81, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@ATVIAssist hello my call of duty is not working" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist I will spawn in and it takes me to the loading screen there is no error xbox one" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist It loads i spawn in it loads again till the game stops crazycowgta5" ] }, { "is_agent": true, "sentences": [ "@315710 Please reach out to me at this link for further assistance." ] } ], [ { "is_agent": false, "sentences": [ "@ATVIAssist hello my call of duty is not working" ] }, { "is_agent": true, "sentences": [ "Are you receiving any error messages?" ] }, { "is_agent": true, "sentences": [ "Are you receiving any error messages?" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist I will spawn in and it takes me to the loading screen there is no error xbox one" ] }, { "is_agent": true, "sentences": [ "@315710 Please reach out to me at this link for further assistance." ] } ], [ { "is_agent": false, "sentences": [ "@ATVIAssist hello my call of duty is not working" ] }, { "is_agent": true, "sentences": [ "Can you please clarify what game and platform you are having issues with?" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist I will spawn in and it takes me to the loading screen there is no error xbox one" ] }, { "is_agent": true, "sentences": [ "What is your gamertag?" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist It loads i spawn in it loads again till the game stops crazycowgta5" ] }, { "is_agent": true, "sentences": [ "@315710 Please reach out to me at this link for further assistance." ] } ], [ { "is_agent": false, "sentences": [ "@ATVIAssist hello my call of duty is not working" ] }, { "is_agent": true, "sentences": [ "Can you please clarify what game and platform you are having issues with?" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist It loads i spawn in it loads again till the game stops crazycowgta5" ] }, { "is_agent": true, "sentences": [ "@315710 Please reach out to me at this link for further assistance." ] } ], [ { "is_agent": false, "sentences": [ "@ATVIAssist hello my call of duty is not working" ] }, { "is_agent": true, "sentences": [ "Can you please clarify what game and platform you are having issues with?" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist Call of duty black ops 2" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist I will spawn in and it takes me to the loading screen there is no error xbox one" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist It loads i spawn in it loads again till the game stops crazycowgta5" ] } ] ], "abstractive_summaries": [ [ "Customer is facing a trouble while loading call of duty game.", "Agent updated the customer to reach out through the given link for further assistance." ], [ "Customer is having an issue with a game Call of duty.", "Agents provide an URL for further assistance." ], [ "Customer is enquiring about the call of duty which is not working.", "Agent provided the link to reach out for further assistance." ], [ "Customer is complaining that his Call of duty black ops 2 game is having loading issue.", "Agent requests for additional information and requests to reach out using the link provided for further assistance." ], [ "Customer is complaining that their game Call of duty is not working.", "Agent asks the customer to reach out at the given link for further assistance." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@ATVIAssist hello my call of duty is not working", "system response": "@315710 Hi there! Can you please clarify what game and platform you are having issues with? Are you receiving any error messages? ^TV", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@ATVIAssist Call of duty black ops 2", "system response": "@315710 What exactly is happening? Are you receiving any error messages? What platform are you on? ^TV", "dialog history": " @ATVIAssist hello my call of duty is not working @315710 Hi there! Can you please clarify what game and platform you are having issues with? Are you receiving any error messages? ^TV", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@ATVIAssist I will spawn in and it takes me to the loading screen there is no error xbox one", "system response": "@315710 Can you please clarify what happens when you load in? What is your gamertag? ^TV", "dialog history": " @ATVIAssist hello my call of duty is not working @315710 Hi there! Can you please clarify what game and platform you are having issues with? Are you receiving any error messages? ^TV @ATVIAssist Call of duty black ops 2 @315710 What exactly is happening? Are you receiving any error messages? What platform are you on? ^TV", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@ATVIAssist It loads i spawn in it loads again till the game stops crazycowgta5", "system response": "@315710 Please reach out to me at this link for further assistance. Thank you. ^TV https://t.co/c9WoAfwenP", "dialog history": " @ATVIAssist hello my call of duty is not working @315710 Hi there! Can you please clarify what game and platform you are having issues with? Are you receiving any error messages? ^TV @ATVIAssist Call of duty black ops 2 @315710 What exactly is happening? Are you receiving any error messages? What platform are you on? ^TV @ATVIAssist I will spawn in and it takes me to the loading screen there is no error xbox one @315710 Can you please clarify what happens when you load in? What is your gamertag? ^TV", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--82": { "original dialog id": "bbd1e51fad6aa7cb7362f00fb9340569", "dialog index": 82, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AskAmex When is interest charged on Charge Cards with Pay Over Time, Sign and Travel, etc." ] }, { "is_agent": true, "sentences": [ "Card Members can avoid paying interest by paying the Account Total" ] }, { "is_agent": true, "sentences": [ "@401031 New Balance (the Pay in Full Pay Over Time balances) in full by the Payment Due Date each month." ] }, { "is_agent": true, "sentences": [ "@401031 Select & Pay Later charges start to accrue interest on the date the Card Member transfers the charge to the Pay Over Time balance." ] } ], [ { "is_agent": false, "sentences": [ "@AskAmex When is interest charged on Charge Cards with Pay Over Time, Sign and Travel, etc." ] }, { "is_agent": true, "sentences": [ "Card Members can avoid paying interest by paying the Account Total" ] }, { "is_agent": true, "sentences": [ "@401031 The exception to this is charges transferred by the Card Member using the Select & Pay Later feature." ] }, { "is_agent": true, "sentences": [ "@401031 Select & Pay Later charges start to accrue interest on the date the Card Member transfers the charge to the Pay Over Time balance." ] } ], [ { "is_agent": false, "sentences": [ "@AskAmex When is interest charged on Charge Cards with Pay Over Time, Sign and Travel, etc." ] }, { "is_agent": true, "sentences": [ "@401031 Interest is accrued from the Due date." ] } ] ], "abstractive_summaries": [ [ "Customer wants to know about the pay over time for the interest charges on charge cards.", "Agent states that the interests can be avoided by paying the account total." ], [ "Customer is enquirer that when charge card is interest charged with pay over time, sign and travel etc.", "Agent updated that the interest is accrued from the due date." ], [ "The customer is asking that when will interest are charged for charge cards.", "The agent responded that interest will occur from the due date itself." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AskAmex When is interest charged on Charge Cards with Pay Over Time, Sign and Travel, etc. From the Due Date or from the Closing Date?", "system response": "@401031 Hi there, thx for tweeting us. That's a great Q! Card Members can avoid paying interest by paying the Account Total @401031 New Balance (the Pay in Full Pay Over Time balances) in full by the Payment Due Date each month. @401031 The exception to this is charges transferred by the Card Member using the Select & Pay Later feature. @401031 Select & Pay Later charges start to accrue interest on the date the Card Member transfers the charge to the Pay Over Time balance. @401031 Hope this helps. ^Naomi", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AskAmex Of course but that isn't my question. But thanks.", "system response": "@401031 Interest is accrued from the Due date. Enjoy your day,^In", "dialog history": " @AskAmex When is interest charged on Charge Cards with Pay Over Time, Sign and Travel, etc. From the Due Date or from the Closing Date? @401031 Hi there, thx for tweeting us. That's a great Q! Card Members can avoid paying interest by paying the Account Total @401031 New Balance (the Pay in Full Pay Over Time balances) in full by the Payment Due Date each month. @401031 The exception to this is charges transferred by the Card Member using the Select & Pay Later feature. @401031 Select & Pay Later charges start to accrue interest on the date the Card Member transfers the charge to the Pay Over Time balance. @401031 Hope this helps. ^Naomi", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AskAmex Thanks!", "system response": "@401031 You\u2019re welcome. If you need us in the future we are just a tweet away!^In", "dialog history": " @AskAmex When is interest charged on Charge Cards with Pay Over Time, Sign and Travel, etc. From the Due Date or from the Closing Date? @401031 Hi there, thx for tweeting us. That's a great Q! Card Members can avoid paying interest by paying the Account Total @401031 New Balance (the Pay in Full Pay Over Time balances) in full by the Payment Due Date each month. @401031 The exception to this is charges transferred by the Card Member using the Select & Pay Later feature. @401031 Select & Pay Later charges start to accrue interest on the date the Card Member transfers the charge to the Pay Over Time balance. @401031 Hope this helps. ^Naomi @AskAmex Of course but that isn't my question. But thanks. @401031 Interest is accrued from the Due date. Enjoy your day,^In", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--83": { "original dialog id": "9afa61193fa04cdf95a3eb5d5813d7ed", "dialog index": 83, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Will you all compensate me for an employee disseminating faulty information?" ] }, { "is_agent": true, "sentences": [ "@618586 Unfortunately, we are not able to offer any compensation." ] }, { "is_agent": true, "sentences": [ "@618586 We have escalated this situation to our Amazon Corporate team." ] } ], [ { "is_agent": false, "sentences": [ "Will you all compensate me for an employee disseminating faulty information?" ] }, { "is_agent": false, "sentences": [ "#IWantMyBeats #IDeserveFairTreatment" ] }, { "is_agent": true, "sentences": [ "@618586 We have forward your information to our team and we will be in touch to discuss your concerns." ] }, { "is_agent": false, "sentences": [ "@AsurionCares I have yet to be contacted, when should I expect to hear from a specialist?" ] }, { "is_agent": true, "sentences": [ "Once we have finished an investigation, we will follow up with you." ] } ], [ { "is_agent": false, "sentences": [ "@AsurionCares i did not forget about my issue." ] }, { "is_agent": false, "sentences": [ "Will you all compensate me for an employee disseminating faulty information?" ] }, { "is_agent": true, "sentences": [ "Once we have finished an investigation, we will follow up with you." ] } ], [ { "is_agent": false, "sentences": [ "@AsurionCares i did not forget about my issue." ] }, { "is_agent": false, "sentences": [ "Will you all compensate me for an employee disseminating faulty information?" ] }, { "is_agent": true, "sentences": [ "@618586 Unfortunately, we are not able to offer any compensation." ] }, { "is_agent": false, "sentences": [ "@AsurionCares That\u2019s absolutely disgraceful that I\ufe0f have to pay for an employees miscue" ] }, { "is_agent": true, "sentences": [ "@618586 We have escalated this to a specialist for someone to reach you further." ] } ] ], "abstractive_summaries": [ [ "The customer is asking will the company compensate him for an employee disseminating faulty information.", "The agent replies unfortunately they do not offer any compensation and they have escalated the situation to their amazon corporate team." ], [ "Customer is asking to compensate him for an employee disseminating faulty information.", "Agent updated that it is not able to offer compensation and asked to share information for investigation." ], [ "Customer complaining about employee disseminating faulty information.", "Agent telling that once they finished an investigation they will follow up with him." ], [ "Customer is complaining about the issue will they all compensate him for an employee disseminating faculty information.", "Agent updated that they will escalated this situation to Amazon corporate team." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AsurionCares i did not forget about my issue. Will you all compensate me for an employee disseminating faulty information? #IWantMyBeats #IDeserveFairTreatment", "system response": "@618586 Unfortunately, we are not able to offer any compensation. ^KF", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AsurionCares That\u2019s absolutely disgraceful that I\ufe0f have to pay for an employees miscue", "system response": "@618586 We have forward your information to our team and we will be in touch to discuss your concerns. ^KF", "dialog history": " @AsurionCares i did not forget about my issue. Will you all compensate me for an employee disseminating faulty information? #IWantMyBeats #IDeserveFairTreatment @618586 Unfortunately, we are not able to offer any compensation. ^KF", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AsurionCares I have yet to hear from a member from your team. When should I expect to?", "system response": "@618586 We have escalated this to a specialist for someone to reach you further. Please let us know if you have not been contacted by Friday. Thank you for your patience. ^AW", "dialog history": " @AsurionCares i did not forget about my issue. Will you all compensate me for an employee disseminating faulty information? #IWantMyBeats #IDeserveFairTreatment @618586 Unfortunately, we are not able to offer any compensation. ^KF @AsurionCares That\u2019s absolutely disgraceful that I\ufe0f have to pay for an employees miscue @618586 We have forward your information to our team and we will be in touch to discuss your concerns. ^KF", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AsurionCares I have yet to be contacted, when should I expect to hear from a specialist?", "system response": "@618586 We have escalated this situation to our Amazon Corporate team. Once we have finished an investigation, we will follow up with you. Thank you for your patience. ^KF", "dialog history": " @AsurionCares i did not forget about my issue. Will you all compensate me for an employee disseminating faulty information? #IWantMyBeats #IDeserveFairTreatment @618586 Unfortunately, we are not able to offer any compensation. ^KF @AsurionCares That\u2019s absolutely disgraceful that I\ufe0f have to pay for an employees miscue @618586 We have forward your information to our team and we will be in touch to discuss your concerns. ^KF @AsurionCares I have yet to hear from a member from your team. When should I expect to? @618586 We have escalated this to a specialist for someone to reach you further. Please let us know if you have not been contacted by Friday. Thank you for your patience. ^AW", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--84": { "original dialog id": "25614a04cd87aba4905f19fdb148e06d", "dialog index": 84, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "After upgrading iPhone7 to iOS 11 and then connecting it to my car navigator with USB, the song list is no longer displayed." ] }, { "is_agent": true, "sentences": [ "First, have you restarted your iPhone since noticing this?" ] }, { "is_agent": true, "sentences": [ "Also, what's the iOS version number in Settings > General > About?" ] }, { "is_agent": false, "sentences": [ "@AppleSupport My iPhone works on iOS 11.1" ] }, { "is_agent": true, "sentences": [ "DM us, and we'll continue there." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that the song list is no longer displaying after upgrading iPhone 7 to iOS 11 and then connecting to car navigator with USB.", "Agent updated that to send the iOS version number in setting and informed the customer to DM , So that they will work on it." ], [ "Customer is complaining about the song list which is no longer displayed when connected to car navigator with USB after upgrading iPhone7 to ios 11.", "Agent provides a link which will guide the customer to resolve the issue." ] ] } }, "log": [ { "turn id": 1, "user utterance": "After upgrading iPhone7 to iOS 11 and then connecting it to my car navigator with USB, the song list is no longer displayed. @AppleSupport", "system response": "@447897 We're glad to help! First, have you restarted your iPhone since noticing this? Here's a guide: https://t.co/tqjOBvBgl0", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport I connected it after restarting my iPhone twice, but it did not get better. My lightning cable is new one. @AppleSupport On iOS 10.3 my iPhone could connect to car navigation without problems. Obviously it is a problem of iOS 11.", "system response": "@447897 Got it, thanks!. Let us know if the steps in the guide help. Also, what's the iOS version number in Settings > General > About?", "dialog history": " After upgrading iPhone7 to iOS 11 and then connecting it to my car navigator with USB, the song list is no longer displayed. @AppleSupport @447897 We're glad to help! First, have you restarted your iPhone since noticing this? Here's a guide: https://t.co/tqjOBvBgl0", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport My iPhone works on iOS 11.1", "system response": "@447897 We're happy to hear that! Let us know if you need any help in the future.", "dialog history": " After upgrading iPhone7 to iOS 11 and then connecting it to my car navigator with USB, the song list is no longer displayed. @AppleSupport @447897 We're glad to help! First, have you restarted your iPhone since noticing this? Here's a guide: https://t.co/tqjOBvBgl0 @AppleSupport I connected it after restarting my iPhone twice, but it did not get better. My lightning cable is new one. @AppleSupport On iOS 10.3 my iPhone could connect to car navigation without problems. Obviously it is a problem of iOS 11. @447897 Got it, thanks!. Let us know if the steps in the guide help. Also, what's the iOS version number in Settings > General > About?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AppleSupport Similar problems were found on twitter and many others. I hope you will improve this problem on iOS 11.2.", "system response": "@447897 We still want to help you. DM us, and we'll continue there. https://t.co/GDrqU22YpT", "dialog history": " After upgrading iPhone7 to iOS 11 and then connecting it to my car navigator with USB, the song list is no longer displayed. @AppleSupport @447897 We're glad to help! First, have you restarted your iPhone since noticing this? Here's a guide: https://t.co/tqjOBvBgl0 @AppleSupport I connected it after restarting my iPhone twice, but it did not get better. My lightning cable is new one. @AppleSupport On iOS 10.3 my iPhone could connect to car navigation without problems. Obviously it is a problem of iOS 11. @447897 Got it, thanks!. Let us know if the steps in the guide help. Also, what's the iOS version number in Settings > General > About? @AppleSupport My iPhone works on iOS 11.1 @447897 We're happy to hear that! Let us know if you need any help in the future.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--85": { "original dialog id": "24a405757a5613380c64479824a724d8", "dialog index": 85, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Who else is having same issues w-T-Mobile?" ] }, { "is_agent": true, "sentences": [ "I am definitely willing to help you :) \nPlease shoot me a DM https://t.co/oNgSAZYqFR #GotYourBack *JawedK" ] }, { "is_agent": true, "sentences": [ "Please just send us a DM so that we can sure you know that we appreciate your loyalty." ] } ], [ { "is_agent": false, "sentences": [ "Who else is having same issues w-T-Mobile?" ] }, { "is_agent": true, "sentences": [ "Shoot me a DM." ] } ], [ { "is_agent": false, "sentences": [ "Who else is having same issues w-T-Mobile?" ] }, { "is_agent": false, "sentences": [ "@TMobileHelp #readDM #been there done that 4 hours." ] }, { "is_agent": true, "sentences": [ "@130878 Hey, thank you so much for sending a DM." ] }, { "is_agent": true, "sentences": [ "Please just send us a DM so that we can sure you know that we appreciate your loyalty." ] } ] ], "abstractive_summaries": [ [ "Customer having an issue with w-T-mobile.", "Agent updated that to sent DM." ], [ "The customer is complaining that they were facing issues with w-t-mobile.", "The agent asked the customer to dm so that they can help further." ], [ "The customer says that he s having an issue in w-T-mobile and asks to refer he DM.", "The agent thanks the customer for the DM and asks to go though the provided link to resolve the issue." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Who else is having same issues w-T-Mobile? I recd about dz dm with similar stories, I really am sorry u r dealing w-tech issues & cust service. I believe u Cuz of this #exhausted #lies #runaround https://t.co/weFIV0Dtxu", "system response": "@130878 I would love to help you out today. Shoot me a DM. I'm here for you! :) https://t.co/oNgSAZYqFR *JawedK", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@TMobileHelp Is this a computerized response & not a actual person? I mean seriously.", "system response": "@130878 I am definitely an actually person. I am definitely willing to help you :) \nPlease shoot me a DM https://t.co/oNgSAZYqFR #GotYourBack *JawedK", "dialog history": " Who else is having same issues w-T-Mobile? I recd about dz dm with similar stories, I really am sorry u r dealing w-tech issues & cust service. I believe u Cuz of this #exhausted #lies #runaround https://t.co/weFIV0Dtxu @130878 I would love to help you out today. Shoot me a DM. I'm here for you! :) https://t.co/oNgSAZYqFR *JawedK", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@TMobileHelp #readDM #been there done that 4 hours. #17 years still #NORESPECT", "system response": "@130878 Hey, thank you so much for sending a DM. I do apologize we've not received it. Please try again #AppreciateYou https://t.co/oNgSAZYqFR *JawedK", "dialog history": " Who else is having same issues w-T-Mobile? I recd about dz dm with similar stories, I really am sorry u r dealing w-tech issues & cust service. I believe u Cuz of this #exhausted #lies #runaround https://t.co/weFIV0Dtxu @130878 I would love to help you out today. Shoot me a DM. I'm here for you! :) https://t.co/oNgSAZYqFR *JawedK @TMobileHelp Is this a computerized response & not a actual person? I mean seriously. @130878 I am definitely an actually person. I am definitely willing to help you :) \nPlease shoot me a DM https://t.co/oNgSAZYqFR #GotYourBack *JawedK", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@TMobileHelp So this is just a joke, well I am glad u were entertained. #rude. #not listening #lies", "system response": "@130878 No jokes! However,if you need a song and dance we got you virtually! Please just send us a DM so that we can sure you know that we appreciate your loyalty. The last conversation we have that you sent a DM was yesterday, but nothing today.https://t.co/jg1YyB1ZS7 *CherneilRandolph", "dialog history": " Who else is having same issues w-T-Mobile? I recd about dz dm with similar stories, I really am sorry u r dealing w-tech issues & cust service. I believe u Cuz of this #exhausted #lies #runaround https://t.co/weFIV0Dtxu @130878 I would love to help you out today. Shoot me a DM. I'm here for you! :) https://t.co/oNgSAZYqFR *JawedK @TMobileHelp Is this a computerized response & not a actual person? I mean seriously. @130878 I am definitely an actually person. I am definitely willing to help you :) \nPlease shoot me a DM https://t.co/oNgSAZYqFR #GotYourBack *JawedK @TMobileHelp #readDM #been there done that 4 hours. #17 years still #NORESPECT @130878 Hey, thank you so much for sending a DM. I do apologize we've not received it. Please try again #AppreciateYou https://t.co/oNgSAZYqFR *JawedK", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--86": { "original dialog id": "37c9321dd970611f6cfc6527c756ed12", "dialog index": 86, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Okay for some reason Spotify won't let me listen to the album." ] }, { "is_agent": true, "sentences": [ "Could you try restarting your computer?" ] }, { "is_agent": false, "sentences": [ "I even tried logging out of my account and back in and that still didn't work." ] }, { "is_agent": true, "sentences": [ "Could you try logging in using a different device and let us know if you're able to play the album?" ] }, { "is_agent": true, "sentences": [ "@426501 Can you DM us your account's email address?" ] } ], [ { "is_agent": false, "sentences": [ "Okay for some reason Spotify won't let me listen to the album." ] }, { "is_agent": true, "sentences": [ "What device, operating system, and Spotify version are you rocking?" ] }, { "is_agent": true, "sentences": [ "Could you try logging in using a different device and let us know if you're able to play the album?" ] }, { "is_agent": true, "sentences": [ "@426501 Can you DM us your account's email address?" ] }, { "is_agent": true, "sentences": [ "We'll take a look backstage /RA https://t.co/ldFdZRiNAt" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that he is unable to listen to a particular album on Spotify app even after logging in again.", "Agent suggests to try by restarting the device and by using a different device." ], [ "Customer is facing issue as Spotify doesnt allow to listen to album.", "Agent request customer to DM his account email address and theywill take a look backstage." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Okay for some reason Spotify won't let me listen to the album. Really @SpotifyCares #meaningoflife https://t.co/zNdVSfX0Mc", "system response": "@426501 Hey! Help's here. What device, operating system, and Spotify version are you rocking? We'll see what we can suggest /RA", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SpotifyCares I'm using a Chromebook. For some reason, this is what I keep getting when I try to start the album. https://t.co/nC0yqR0opV", "system response": "@426501 Got it! Could you try restarting your computer? Let us know how it goes /RA", "dialog history": " Okay for some reason Spotify won't let me listen to the album. Really @SpotifyCares #meaningoflife https://t.co/zNdVSfX0Mc @426501 Hey! Help's here. What device, operating system, and Spotify version are you rocking? We'll see what we can suggest /RA", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SpotifyCares I tried and it didn't work. I even tried logging out of my account and back in and that still didn't work.", "system response": "@426501 Hmm, that's odd. Could you try logging in using a different device and let us know if you're able to play the album? /RA", "dialog history": " Okay for some reason Spotify won't let me listen to the album. Really @SpotifyCares #meaningoflife https://t.co/zNdVSfX0Mc @426501 Hey! Help's here. What device, operating system, and Spotify version are you rocking? We'll see what we can suggest /RA @SpotifyCares I'm using a Chromebook. For some reason, this is what I keep getting when I try to start the album. https://t.co/nC0yqR0opV @426501 Got it! Could you try restarting your computer? Let us know how it goes /RA", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@SpotifyCares I'm able to play it on my kindle fire with one problem. @SpotifyCares *no", "system response": "@426501 Can you DM us your account's email address? We'll take a look backstage /RA https://t.co/ldFdZRiNAt", "dialog history": " Okay for some reason Spotify won't let me listen to the album. Really @SpotifyCares #meaningoflife https://t.co/zNdVSfX0Mc @426501 Hey! Help's here. What device, operating system, and Spotify version are you rocking? We'll see what we can suggest /RA @SpotifyCares I'm using a Chromebook. For some reason, this is what I keep getting when I try to start the album. https://t.co/nC0yqR0opV @426501 Got it! Could you try restarting your computer? Let us know how it goes /RA @SpotifyCares I tried and it didn't work. I even tried logging out of my account and back in and that still didn't work. @426501 Hmm, that's odd. Could you try logging in using a different device and let us know if you're able to play the album? /RA", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--87": { "original dialog id": "63562044c80b2c883e49eb2085467e03", "dialog index": 87, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Why do you not have fox sports 2?" ] }, { "is_agent": false, "sentences": [ "Can\u2019t even watch supercross and I pay you 200$ a month?" ] }, { "is_agent": true, "sentences": [ "We can pass along your feedback and note your interest.-AC" ] }, { "is_agent": true, "sentences": [ "@379303 Please send us a DM with your account information and we'd be happy to address your concerns." ] } ], [ { "is_agent": false, "sentences": [ "Can\u2019t even watch supercross and I pay you 200$ a month?" ] }, { "is_agent": true, "sentences": [ "@379303 I recognize your frustration and if you have any other questions and/or concerns please let us know." ] }, { "is_agent": true, "sentences": [ "@379303 Please send us a DM with your account information and we'd be happy to address your concerns." ] }, { "is_agent": false, "sentences": [ "I pay you 200$ a month for you to fuck me?" ] } ], [ { "is_agent": false, "sentences": [ "Can\u2019t even watch supercross and I pay you 200$ a month?" ] }, { "is_agent": true, "sentences": [ "@379303 We constantly evaluate content availability for our customers." ] }, { "is_agent": true, "sentences": [ "@379303 Please send us a DM with your account information and we'd be happy to address your concerns." ] }, { "is_agent": true, "sentences": [ "@379303 We primarily deal with issues on social media through messaging for record keeping purposes." ] }, { "is_agent": true, "sentences": [ "Please let us know if you'd like further assistance with this or any other issue." ] } ] ], "abstractive_summaries": [ [ "The customer asks why fox sports 2 is not available and says he cant even watch supercross even after paying $200 a month.", "The agent says he will pass along the feedback and asks to DM account information to assist further on the issue." ], [ "The customer is complaining that he is not able watch supercross and he have paid 200$.", "The agent asking to dm with account information." ], [ "Customer is complaining why they don't have fox sports 2 and can't even watch supercross even after paying $200 per month.", "Agent updates to send them a DM with their account information for further assistance." ] ] } }, "log": [ { "turn id": 1, "user utterance": "6 year customer. About to end. Why do you not have fox sports 2? Can\u2019t even watch supercross and I pay you 200$ a month? Bye. @115900 @comcastcares", "system response": "@379303 We constantly evaluate content availability for our customers. We can pass along your feedback and note your interest.-AC", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@comcastcares No you constantly throttle. Stop lying. The 6 years I was with you was worse than an ex.", "system response": "@379303 I recognize your frustration and if you have any other questions and/or concerns please let us know. -AB", "dialog history": " 6 year customer. About to end. Why do you not have fox sports 2? Can\u2019t even watch supercross and I pay you 200$ a month? Bye. @115900 @comcastcares @379303 We constantly evaluate content availability for our customers. We can pass along your feedback and note your interest.-AC", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@comcastcares Lol have I not let you kno? Whoever the fuck AB is has a job? That\u2019s crazy", "system response": "@379303 Please send us a DM with your account information and we'd be happy to address your concerns. -EG", "dialog history": " 6 year customer. About to end. Why do you not have fox sports 2? Can\u2019t even watch supercross and I pay you 200$ a month? Bye. @115900 @comcastcares @379303 We constantly evaluate content availability for our customers. We can pass along your feedback and note your interest.-AC @comcastcares No you constantly throttle. Stop lying. The 6 years I was with you was worse than an ex. @379303 I recognize your frustration and if you have any other questions and/or concerns please let us know. -AB", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@comcastcares No thanks. Your customer service is a joke. @comcastcares And trust me. 6k people are about to know how you treat your true subs. I pay you 200$ a month for you to fuck me? Nah.", "system response": "@379303 I'm sorry you feel this way. If you change your mind please don't hesitate to reach out. We are available 24/7 for assistance. -EG", "dialog history": " 6 year customer. About to end. Why do you not have fox sports 2? Can\u2019t even watch supercross and I pay you 200$ a month? Bye. @115900 @comcastcares @379303 We constantly evaluate content availability for our customers. We can pass along your feedback and note your interest.-AC @comcastcares No you constantly throttle. Stop lying. The 6 years I was with you was worse than an ex. @379303 I recognize your frustration and if you have any other questions and/or concerns please let us know. -AB @comcastcares Lol have I not let you kno? Whoever the fuck AB is has a job? That\u2019s crazy @379303 Please send us a DM with your account information and we'd be happy to address your concerns. -EG", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@comcastcares Call me now then. If you really care.", "system response": "@379303 We primarily deal with issues on social media through messaging for record keeping purposes. We are able to address any concerns via DM. -EG", "dialog history": " 6 year customer. About to end. Why do you not have fox sports 2? Can\u2019t even watch supercross and I pay you 200$ a month? Bye. @115900 @comcastcares @379303 We constantly evaluate content availability for our customers. We can pass along your feedback and note your interest.-AC @comcastcares No you constantly throttle. Stop lying. The 6 years I was with you was worse than an ex. @379303 I recognize your frustration and if you have any other questions and/or concerns please let us know. -AB @comcastcares Lol have I not let you kno? Whoever the fuck AB is has a job? That\u2019s crazy @379303 Please send us a DM with your account information and we'd be happy to address your concerns. -EG @comcastcares No thanks. Your customer service is a joke. @comcastcares And trust me. 6k people are about to know how you treat your true subs. I pay you 200$ a month for you to fuck me? Nah. @379303 I'm sorry you feel this way. If you change your mind please don't hesitate to reach out. We are available 24/7 for assistance. -EG", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "@comcastcares Great strategy. Keep in mind I\u2019m a YouTuber that streams every day. Viewers literally watch you throttle my internet", "system response": "@379303 We will never throttle your internet. Please let us know if you'd like further assistance with this or any other issue. -EG", "dialog history": " 6 year customer. About to end. Why do you not have fox sports 2? Can\u2019t even watch supercross and I pay you 200$ a month? Bye. @115900 @comcastcares @379303 We constantly evaluate content availability for our customers. We can pass along your feedback and note your interest.-AC @comcastcares No you constantly throttle. Stop lying. The 6 years I was with you was worse than an ex. @379303 I recognize your frustration and if you have any other questions and/or concerns please let us know. -AB @comcastcares Lol have I not let you kno? Whoever the fuck AB is has a job? That\u2019s crazy @379303 Please send us a DM with your account information and we'd be happy to address your concerns. -EG @comcastcares No thanks. Your customer service is a joke. @comcastcares And trust me. 6k people are about to know how you treat your true subs. I pay you 200$ a month for you to fuck me? Nah. @379303 I'm sorry you feel this way. If you change your mind please don't hesitate to reach out. We are available 24/7 for assistance. -EG @comcastcares Call me now then. If you really care. @379303 We primarily deal with issues on social media through messaging for record keeping purposes. We are able to address any concerns via DM. -EG", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--88": { "original dialog id": "bda4b71d936ff7f227c46c66d38ec9e2", "dialog index": 88, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "But I've realized that the problem isn't RAM but the process." ] }, { "is_agent": false, "sentences": [ "It is constantly freezing and eating up every bit of space." ] }, { "is_agent": true, "sentences": [ "Have you tried running Lightroom with no other apps running in the background and how much RAM is being used by Lightroom when it is idle?" ] } ], [ { "is_agent": false, "sentences": [ "Since your update from 6 to CC all my RAM is being used to just run basic functions." ] }, { "is_agent": false, "sentences": [ "Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds." ] }, { "is_agent": true, "sentences": [ "@638823 Hi Sarah, do you have Lightroom Classic CC installed?" ] }, { "is_agent": true, "sentences": [ "Also, please try the steps mentioned in the article to improve Lightroom performance: https://t.co/bnTQklVUca ." ] }, { "is_agent": true, "sentences": [ "@638823 How much RAM do you have on your computer?" ] }, { "is_agent": true, "sentences": [ "@638823 Hi Sarah, May be its a repeated suggestion, Have you tried turning of the GPU from the Lightroom preferences?" ] }, { "is_agent": true, "sentences": [ "Have you tried running Lightroom with no other apps running in the background and how much RAM is being used by Lightroom when it is idle?" ] } ], [ { "is_agent": false, "sentences": [ "Since your update from 6 to CC all my RAM is being used to just run basic functions." ] }, { "is_agent": false, "sentences": [ "Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds." ] }, { "is_agent": true, "sentences": [ "@638823 Hi Sarah, do you have Lightroom Classic CC installed?" ] }, { "is_agent": true, "sentences": [ "@638823 How much RAM do you have on your computer?" ] }, { "is_agent": true, "sentences": [ "Have you tried running Lightroom with no other apps running in the background and how much RAM is being used by Lightroom when it is idle?" ] } ], [ { "is_agent": false, "sentences": [ "Since your update from 6 to CC all my RAM is being used to just run basic functions." ] }, { "is_agent": false, "sentences": [ "Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds." ] }, { "is_agent": true, "sentences": [ "Also, please try the steps mentioned in the article to improve Lightroom performance: https://t.co/bnTQklVUca ." ] }, { "is_agent": false, "sentences": [ "I've also made sure to increase the Cache size, defragment the disc, and the other things listed." ] }, { "is_agent": true, "sentences": [ "We're looking into this and will follow up with next steps ASAP ^Madison" ] } ] ], "abstractive_summaries": [ [ "Customer complaints about high CPU usage.", "Agents informs customer to send an screen shot of high CPU usage which has been reported." ], [ "Here customer is complaining about classic lightroom over utilising the RAM and consuming more space while taking photo.", "Here agent ask the details and sends a link to follow the steps to get resolve the issue." ], [ "The customer says all his RAM is being used to just run basic functions.", "The agent asks do the customer have Lightroom Classic CC installed and how much RAM does his computer have." ], [ "Customer is complaining that since update from 6 to CC all my RAM is being used to just run basic functions.", "Agent is asking have you tired running lightroom with no other apps running in the background and how much RAM is being used." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115769\u2013 help! Since your update from 6 to CC all my RAM is being used to just run basic functions. Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds.", "system response": "@638823 Hi Sarah, do you have Lightroom Classic CC installed? Also, please try the steps mentioned in the article to improve Lightroom performance: https://t.co/bnTQklVUca . ^Tanuj", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AdobeCare Yep, I have classic CC installed. I've also made sure to increase the Cache size, defragment the disc, and the other things listed. It helped a little, but it's still overwhelmingly eating up my RAM.", "system response": "@638823 Thanks for the additional information, Sarah. We're looking into this and will follow up with next steps ASAP ^Madison @638823 How much RAM do you have on your computer? ^Tanuj", "dialog history": " @115769\u2013 help! Since your update from 6 to CC all my RAM is being used to just run basic functions. Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds. @638823 Hi Sarah, do you have Lightroom Classic CC installed? Also, please try the steps mentioned in the article to improve Lightroom performance: https://t.co/bnTQklVUca . ^Tanuj", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AdobeCare 8GB. But I've realized that the problem isn't RAM but the process. It is constantly freezing and eating up every bit of space. This didn't happen until the switch to CC.", "system response": "@638823 Hi Sarah, May be its a repeated suggestion, Have you tried turning of the GPU from the Lightroom preferences? Preferences > Performance tab > Uncheck GPU > Restart Lr. Thanks. ^MG", "dialog history": " @115769\u2013 help! Since your update from 6 to CC all my RAM is being used to just run basic functions. Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds. @638823 Hi Sarah, do you have Lightroom Classic CC installed? Also, please try the steps mentioned in the article to improve Lightroom performance: https://t.co/bnTQklVUca . ^Tanuj @AdobeCare Yep, I have classic CC installed. I've also made sure to increase the Cache size, defragment the disc, and the other things listed. It helped a little, but it's still overwhelmingly eating up my RAM. @638823 Thanks for the additional information, Sarah. We're looking into this and will follow up with next steps ASAP ^Madison @638823 How much RAM do you have on your computer? ^Tanuj", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AdobeCare Yeah, I've had that turned off for a long time", "system response": "@638823 Hi Sarah, Could you please help us with screenshots of the high CPU usage you've reported? Have you tried running Lightroom with no other apps running in the background and how much RAM is being used by Lightroom when it is idle? Thanks, ^AK https://t.co/iuwZCjz4Or", "dialog history": " @115769\u2013 help! Since your update from 6 to CC all my RAM is being used to just run basic functions. Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds. @638823 Hi Sarah, do you have Lightroom Classic CC installed? Also, please try the steps mentioned in the article to improve Lightroom performance: https://t.co/bnTQklVUca . ^Tanuj @AdobeCare Yep, I have classic CC installed. I've also made sure to increase the Cache size, defragment the disc, and the other things listed. It helped a little, but it's still overwhelmingly eating up my RAM. @638823 Thanks for the additional information, Sarah. We're looking into this and will follow up with next steps ASAP ^Madison @638823 How much RAM do you have on your computer? ^Tanuj @AdobeCare 8GB. But I've realized that the problem isn't RAM but the process. It is constantly freezing and eating up every bit of space. This didn't happen until the switch to CC. @638823 Hi Sarah, May be its a repeated suggestion, Have you tried turning of the GPU from the Lightroom preferences? Preferences > Performance tab > Uncheck GPU > Restart Lr. Thanks. ^MG", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--89": { "original dialog id": "50238cc7e890520cc55a201d3eb9c61e", "dialog index": 89, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@XboxSupport Is it normal for my Xbox One X to be making pretty loud fan noises?" ] }, { "is_agent": true, "sentences": [ "Just to clarify, does your console have plenty of room for ventilation: https://t.co/zI97SiDxFi Also, is your console plugged directly into a wall outlet?" ] }, { "is_agent": false, "sentences": [ "@XboxSupport Yes it does have plenty of ventilation, and no it is not directly to the wall outlet." ] }, { "is_agent": true, "sentences": [ "@682850 plug the console directly into the wall outlet & test for a bit, do you hear this noise?" ] }, { "is_agent": true, "sentences": [ "@682850 We could not speculate on this, but a surge protector is not recommended since the power supply has built-in protection." ] } ], [ { "is_agent": false, "sentences": [ "@XboxSupport Is it normal for my Xbox One X to be making pretty loud fan noises?" ] }, { "is_agent": false, "sentences": [ "It seems to be louder than my original One." ] }, { "is_agent": true, "sentences": [ "Just to clarify, does your console have plenty of room for ventilation: https://t.co/zI97SiDxFi Also, is your console plugged directly into a wall outlet?" ] }, { "is_agent": true, "sentences": [ "@682850 Thanks for this info, a direct wall outlet connection would be recommended: https://t.co/nflNKVYTaW If you 1 ^EZ" ] } ] ], "abstractive_summaries": [ [ "Customer is seeking help to console the loud noise of Xbox One X which is connected to surge protector and it does not have plenty of ventilation.", "Agent provided the URL for direct wall outlet connection and informed that since the power supply has built in protection, surge protector is not recommended." ], [ "The customer asks whether it is normal for his Xbox One X to be making pretty loud fan noises even when the console is off and adds that it seems to be louder than his original One.", "The agent asks whether the console have plenty of room for ventilation and whether the console plugged directly into a wall outlet and recommends the direct wall outlet connection." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@XboxSupport Is it normal for my Xbox One X to be making pretty loud fan noises? Even while the console is off? It seems to be louder than my original One.", "system response": "@682850 Hiya! Just to clarify, does your console have plenty of room for ventilation: https://t.co/zI97SiDxFi Also, is your console plugged directly into a wall outlet? ^JA", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@XboxSupport Yes it does have plenty of ventilation, and no it is not directly to the wall outlet. I have it connected to a surge protector.", "system response": "@682850 Thanks for this info, a direct wall outlet connection would be recommended: https://t.co/nflNKVYTaW If you 1 ^EZ @682850 plug the console directly into the wall outlet & test for a bit, do you hear this noise? 2 ^EZ", "dialog history": " @XboxSupport Is it normal for my Xbox One X to be making pretty loud fan noises? Even while the console is off? It seems to be louder than my original One. @682850 Hiya! Just to clarify, does your console have plenty of room for ventilation: https://t.co/zI97SiDxFi Also, is your console plugged directly into a wall outlet? ^JA", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@XboxSupport It seems to have stopped that noise, thank you! Also does having it connected to a surge protector mess up the console in any way? Because that noise was worrying me", "system response": "@682850 We could not speculate on this, but a surge protector is not recommended since the power supply has built-in protection. ^EZ", "dialog history": " @XboxSupport Is it normal for my Xbox One X to be making pretty loud fan noises? Even while the console is off? It seems to be louder than my original One. @682850 Hiya! Just to clarify, does your console have plenty of room for ventilation: https://t.co/zI97SiDxFi Also, is your console plugged directly into a wall outlet? ^JA @XboxSupport Yes it does have plenty of ventilation, and no it is not directly to the wall outlet. I have it connected to a surge protector. @682850 Thanks for this info, a direct wall outlet connection would be recommended: https://t.co/nflNKVYTaW If you 1 ^EZ @682850 plug the console directly into the wall outlet & test for a bit, do you hear this noise? 2 ^EZ", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--90": { "original dialog id": "44bd3dc7d89c783a209117e065880de1", "dialog index": 90, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "16 days ago @115714 took $1200 from my bank account without notice." ] }, { "is_agent": false, "sentences": [ "We called and were told the mistake would be fixed in 2-5 days\u2026 #sprint" ] }, { "is_agent": true, "sentences": [ "@152116 Please shoot us d DM, so we can assist you further." ] } ], [ { "is_agent": false, "sentences": [ "16 days ago @115714 took $1200 from my bank account without notice." ] }, { "is_agent": false, "sentences": [ "We called and were told the mistake would be fixed in 2-5 days\u2026 #sprint" ] }, { "is_agent": true, "sentences": [ "@152116 To me customer service is doing the right thing, that's why I would like to speak about this on a private platform." ] } ], [ { "is_agent": false, "sentences": [ "16 days ago @115714 took $1200 from my bank account without notice." ] }, { "is_agent": false, "sentences": [ "@sprintcare we have called several times and even emailed sprint corporate." ] }, { "is_agent": true, "sentences": [ "@152116 To me customer service is doing the right thing, that's why I would like to speak about this on a private platform." ] }, { "is_agent": false, "sentences": [ "@sprintcare I\u2019ll DM you, but for the record, you all aren\u2019t exactly the ones to talk about doing the \u201cright\u201d thing." ] } ] ], "abstractive_summaries": [ [ "The customer is complaining that his $1200 has been deducted from his bank account without his notice.", "The agent is asking the customer to DM to assist further about the issue." ], [ "Customer is complaining about the debit from bank account without notice.", "Agent states that the customer service is doing the right thing to resolve the issue." ], [ "Customer is complaining about the deduction of $1200 for their bank account without notice 16 days ago, and they were updates that this mistake will be fixed in 2 -5 days but yet the problem is unsolved.", "Agent updates that the they would like to speak about this topic on private platform and requests to DM for further assistance." ] ] } }, "log": [ { "turn id": 1, "user utterance": "16 days ago @115714 took $1200 from my bank account without notice. We called and were told the mistake would be fixed in 2-5 days\u2026 #sprint @115714 #2weekslater", "system response": "@152116 Please shoot us d DM, so we can assist you further. - LP", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@sprintcare we have called several times and even emailed sprint corporate. @sprintcare we keep being told the same thing \u201c2-5 days\u201d \u201cwe\u2019ll contact you shortly\u201d etc. @sprintcare yet the issue has still not been fixed. @sprintcare it seems the only way to get your attention is bad publicity.", "system response": "@152116 To me customer service is doing the right thing, that's why I would like to speak about this on a private platform. Please DM me so I can further assists you. - LP", "dialog history": " 16 days ago @115714 took $1200 from my bank account without notice. We called and were told the mistake would be fixed in 2-5 days\u2026 #sprint @115714 #2weekslater @152116 Please shoot us d DM, so we can assist you further. - LP", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@sprintcare I\u2019ll DM you, but for the record, you all aren\u2019t exactly the ones to talk about doing the \u201cright\u201d thing.", "system response": "@152116 I'll be waiting for private message! Thanks in advance for trying and giving me the chance to help you out. - LP", "dialog history": " 16 days ago @115714 took $1200 from my bank account without notice. We called and were told the mistake would be fixed in 2-5 days\u2026 #sprint @115714 #2weekslater @152116 Please shoot us d DM, so we can assist you further. - LP @sprintcare we have called several times and even emailed sprint corporate. @sprintcare we keep being told the same thing \u201c2-5 days\u201d \u201cwe\u2019ll contact you shortly\u201d etc. @sprintcare yet the issue has still not been fixed. @sprintcare it seems the only way to get your attention is bad publicity. @152116 To me customer service is doing the right thing, that's why I would like to speak about this on a private platform. Please DM me so I can further assists you. - LP", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--91": { "original dialog id": "84ee5dbff34774a342616854f1a096d4", "dialog index": 91, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@122951 Did a recharge of 346 RS after browsing the plan from the list." ] }, { "is_agent": true, "sentences": [ "We will get in touch with you soon." ] } ], [ { "is_agent": false, "sentences": [ "@122951 Did a recharge of 346 RS after browsing the plan from the list." ] }, { "is_agent": false, "sentences": [ "Now @idea_cares @116331 Denying there is no plan." ] }, { "is_agent": true, "sentences": [ "We have noted your concern and will get in touch with you soon." ] }, { "is_agent": true, "sentences": [ "@127530 As per our telecon, your issue has been initiated under SR# :1-148450331275 & expected completion date is 3/11/2017." ] } ], [ { "is_agent": false, "sentences": [ "@122951 Did a recharge of 346 RS after browsing the plan from the list." ] }, { "is_agent": false, "sentences": [ "Now @idea_cares @116331 Denying there is no plan." ] }, { "is_agent": true, "sentences": [ "@127530 As per our telecon, your issue has been initiated under SR# :1-148450331275 & expected completion date is 3/11/2017." ] } ], [ { "is_agent": false, "sentences": [ "@122951 Did a recharge of 346 RS after browsing the plan from the list." ] }, { "is_agent": true, "sentences": [ "@127530 Please let us know convenient time to reach you as we were unable to get through on given contact nos." ] }, { "is_agent": false, "sentences": [ "@idea_cares Please reach out on 9558337630." ] }, { "is_agent": true, "sentences": [ "@127530 As per our telecon, your issue has been initiated under SR# :1-148450331275 & expected completion date is 3/11/2017." ] } ] ], "abstractive_summaries": [ [ "Customer enquires about recharge done but plan not available.", "Agent informs that they will get back soon on given contact details as issue has been register." ], [ "Customer is complaining about the idea care denying there is no plan.", "Agent says as per telecon issues has been initiated under SR& , expected completion." ], [ "The customer says he has recharged his number after browsing but its denying by saying that there is no plan.", "The agent says that the issue has been initiated and the same will be resolved." ], [ "Customer is complaining about the idea care who has denied a recharge of 346 RS after browsing the plan from list, where the recharge has already done.", "Agent stated that as per their telecon, the issue has been initiated and expected to be complete on 3/11/2017." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@122951 Did a recharge of 346 RS after browsing the plan from the list. Now @idea_cares @116331 Denying there is no plan. WTF is this? https://t.co/gP8Q8Iw7ph", "system response": "@127530 Sorry for trouble. We have noted your concern and will get in touch with you soon. Regards, Vicky", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@idea_cares Please provide the timeline.", "system response": "@127530 We will get in touch by today with you for further assistance. Regards, Vicky @127530 Please let us know convenient time to reach you as we were unable to get through on given contact nos. Rgds Neha", "dialog history": " @122951 Did a recharge of 346 RS after browsing the plan from the list. Now @idea_cares @116331 Denying there is no plan. WTF is this? https://t.co/gP8Q8Iw7ph @127530 Sorry for trouble. We have noted your concern and will get in touch with you soon. Regards, Vicky", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@idea_cares Please reach out on 9558337630. In case +917046125882 is not reachable. After 11:00 AM in the morning is fine.", "system response": "@127530 Thank you for sharing your contact details. We will get in touch with you soon. Rgds, Amit @127530 As per our telecon, your issue has been initiated under SR# :1-148450331275 & expected completion date is 3/11/2017. Heetali", "dialog history": " @122951 Did a recharge of 346 RS after browsing the plan from the list. Now @idea_cares @116331 Denying there is no plan. WTF is this? https://t.co/gP8Q8Iw7ph @127530 Sorry for trouble. We have noted your concern and will get in touch with you soon. Regards, Vicky @idea_cares Please provide the timeline. @127530 We will get in touch by today with you for further assistance. Regards, Vicky @127530 Please let us know convenient time to reach you as we were unable to get through on given contact nos. Rgds Neha", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--92": { "original dialog id": "2f8ce240a4e933d78d04f3b672451af4", "dialog index": 92, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges." ] }, { "is_agent": false, "sentences": [ "@idea_cares Other Mnp no 9322378000 \nShree Cellular Sinhgad Road Charge me Rs 50 for Sim and Rs 450 Re Charge for 3 months Unlimited Calls Plus 1Gb data" ] }, { "is_agent": true, "sentences": [ "Kindly share with us the exact address of the Idea store with pin code (1/2)\nRgds,\nDarshan." ] }, { "is_agent": true, "sentences": [ "@514690 We're awaiting for your response to resolve ur issue." ] }, { "is_agent": true, "sentences": [ "Pls provide the same within next 24 hrs." ] } ], [ { "is_agent": false, "sentences": [ "@116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges." ] }, { "is_agent": true, "sentences": [ "Please DM your Idea and Alternate number for further assistance." ] }, { "is_agent": true, "sentences": [ "Kindly share with us the exact address of the Idea store with pin code (1/2)\nRgds,\nDarshan." ] } ], [ { "is_agent": false, "sentences": [ "@116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges." ] }, { "is_agent": false, "sentences": [ "@idea_cares Other Mnp no 9322378000 \nShree Cellular Sinhgad Road Charge me Rs 50 for Sim and Rs 450 Re Charge for 3 months Unlimited Calls Plus 1Gb data" ] }, { "is_agent": true, "sentences": [ "Kindly share with us the exact address of the Idea store with pin code (1/2)\nRgds,\nDarshan." ] }, { "is_agent": true, "sentences": [ "@514690 We're awaiting for your response to resolve ur issue." ] } ], [ { "is_agent": false, "sentences": [ "@116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges." ] }, { "is_agent": true, "sentences": [ "Please DM your Idea and Alternate number for further assistance." ] } ], [ { "is_agent": false, "sentences": [ "@116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges." ] }, { "is_agent": false, "sentences": [ "@idea_cares Other Mnp no 9322378000 \nShree Cellular Sinhgad Road Charge me Rs 50 for Sim and Rs 450 Re Charge for 3 months Unlimited Calls Plus 1Gb data" ] }, { "is_agent": true, "sentences": [ "Kindly share with us the exact address of the Idea store with pin code (1/2)\nRgds,\nDarshan." ] }, { "is_agent": true, "sentences": [ "@514690 We're awaiting for your response to resolve ur issue." ] } ] ], "abstractive_summaries": [ [ "Customer has been raised a complaint about charges for his mobile number portability sim cards.", "Agent have taken customers alternative phone number for further assistance." ], [ "Customer complaint about being charged rs 50 for MNP sim with out information.", "Agent informs customer to provide exact address of the idea store with pin code." ], [ "Customer is complaining about the postpaid channel store name is girme cellular pune charge rs 50 for MNP sim without any fr charge.", "Agent asks to share the exact address of the idea store with pin code will be waiting to resolve the issue." ], [ "The customer complaining that he has been charged 50 for mnp sim.", "The agent asked the customer to dm his idea and alternate number for assistance." ], [ "Customer is complaining that the postpaid channel by store name Girme pune who charges Rs 50 for MNP sim without FR charges.", "Agent request to share the correct address of the idea store with pin code within 24 hrs." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges.", "system response": "@514690 We do apologize for the unpleasant experience. Please DM your Idea and Alternate number for further assistance. Rgds, Mahi", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@idea_cares 9320006348 @idea_cares This Idea Mnp no 9326006348 @idea_cares Other Mnp no 9322378000 \nShree Cellular Sinhgad Road Charge me Rs 50 for Sim and Rs 450 Re Charge for 3 months Unlimited Calls Plus 1Gb data @idea_cares My Contact No 9320006348", "system response": "@514690 Sorry for the trouble caused. Kindly share with us the exact address of the Idea store with pin code (1/2)\nRgds,\nDarshan. @514690 where you have faced the issue to take appropriate actions. (2/2)\nRgds,\nDarshan. @514690 We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care", "dialog history": " @116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges. @514690 We do apologize for the unpleasant experience. Please DM your Idea and Alternate number for further assistance. Rgds, Mahi", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--93": { "original dialog id": "f032e21ddeba280661f05f16c19267e1", "dialog index": 93, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch." ] }, { "is_agent": true, "sentences": [ "@389183 You can speak with the agent that will meet your inbound aircraft or go to your next gate G16." ] }, { "is_agent": false, "sentences": [ "@AmericanAir When you had mentioned \"backup flight\" I may have gotten my hopes up that I'd make my meeting." ] } ], [ { "is_agent": false, "sentences": [ "Eager to get to DTW to engage w/@389184." ] }, { "is_agent": true, "sentences": [ "@389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance." ] }, { "is_agent": true, "sentences": [ "@389183 We've added a back up flight for you to DTW, just in case it's needed." ] }, { "is_agent": true, "sentences": [ "@389183 You can speak with the agent that will meet your inbound aircraft or go to your next gate G16." ] } ] ], "abstractive_summaries": [ [ "Customer complaints about delay in flight.", "Agent direct to check monitors on arrival." ], [ "Customer is complaining about delayed flight and concerned about missing his connection flight.", "Agent states that they have added a back up flight and requests to reach out to an agent upon arrival to get new boarding pass." ], [ "Customer is eager to get to DTW to engage but stuck on tarmac in MKE and tells that they probably gonna miss the connection in ORD to DTW.", "Agent updates that the back up flight has been added to DTW and apologies for not having any flights sooner." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Eager to get to DTW to engage w/@389184. However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch.", "system response": "@389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance. We appreciate your patience.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AmericanAir I get it. I'm probably going to miss my connection in ORD to DTW. So I gotta figure that situation out.", "system response": "@389183 We've added a back up flight for you to DTW, just in case it's needed.", "dialog history": " Eager to get to DTW to engage w/@389184. However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch. @389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance. We appreciate your patience.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AmericanAir Will prob need it as connection is departing in 5 min, and I'm still taxiing in ORD", "system response": "@389183 Please see an agent upon arrival then and they'll issue you a new boarding pass.", "dialog history": " Eager to get to DTW to engage w/@389184. However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch. @389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance. We appreciate your patience. @AmericanAir I get it. I'm probably going to miss my connection in ORD to DTW. So I gotta figure that situation out. @389183 We've added a back up flight for you to DTW, just in case it's needed.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AmericanAir Should I go to the gate my departed flight was scheduled or where should I find an agent?", "system response": "@389183 You can speak with the agent that will meet your inbound aircraft or go to your next gate G16. Please check the monitors upon arrival.", "dialog history": " Eager to get to DTW to engage w/@389184. However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch. @389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance. We appreciate your patience. @AmericanAir I get it. I'm probably going to miss my connection in ORD to DTW. So I gotta figure that situation out. @389183 We've added a back up flight for you to DTW, just in case it's needed. @AmericanAir Will prob need it as connection is departing in 5 min, and I'm still taxiing in ORD @389183 Please see an agent upon arrival then and they'll issue you a new boarding pass.", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@AmericanAir No agent, so I went to G16. Soonest they could rebook me-12:20 departure. Not ideal given that puts me 3 hours late for my DTW meeting.", "system response": "@389183 We hear your frustration and apologize that you're arriving later than originally planned and for any inconvenience caused.", "dialog history": " Eager to get to DTW to engage w/@389184. However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch. @389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance. We appreciate your patience. @AmericanAir I get it. I'm probably going to miss my connection in ORD to DTW. So I gotta figure that situation out. @389183 We've added a back up flight for you to DTW, just in case it's needed. @AmericanAir Will prob need it as connection is departing in 5 min, and I'm still taxiing in ORD @389183 Please see an agent upon arrival then and they'll issue you a new boarding pass. @AmericanAir Should I go to the gate my departed flight was scheduled or where should I find an agent? @389183 You can speak with the agent that will meet your inbound aircraft or go to your next gate G16. Please check the monitors upon arrival.", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "@AmericanAir When you had mentioned \"backup flight\" I may have gotten my hopes up that I'd make my meeting. I need to manage my expectations better.", "system response": "@389183 We're sorry that we didn't have any flights sooner, or we'd have you on your way to the meeting now.", "dialog history": " Eager to get to DTW to engage w/@389184. However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch. @389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance. We appreciate your patience. @AmericanAir I get it. I'm probably going to miss my connection in ORD to DTW. So I gotta figure that situation out. @389183 We've added a back up flight for you to DTW, just in case it's needed. @AmericanAir Will prob need it as connection is departing in 5 min, and I'm still taxiing in ORD @389183 Please see an agent upon arrival then and they'll issue you a new boarding pass. @AmericanAir Should I go to the gate my departed flight was scheduled or where should I find an agent? @389183 You can speak with the agent that will meet your inbound aircraft or go to your next gate G16. Please check the monitors upon arrival. @AmericanAir No agent, so I went to G16. Soonest they could rebook me-12:20 departure. Not ideal given that puts me 3 hours late for my DTW meeting. @389183 We hear your frustration and apologize that you're arriving later than originally planned and for any inconvenience caused.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--94": { "original dialog id": "1376a343ededf2546514a447e846d7df", "dialog index": 94, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop?" ] }, { "is_agent": true, "sentences": [ "Just to clarify, which version of Windows are you using?" ] }, { "is_agent": true, "sentences": [ "Did you encounter any error messages?" ] }, { "is_agent": false, "sentences": [ "I knew I should have bought a Mac" ] }, { "is_agent": true, "sentences": [ "Updates are needed to keep Windows 10 secure." ] } ], [ { "is_agent": false, "sentences": [ "@MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop?" ] }, { "is_agent": true, "sentences": [ "To resolve the issue with the update, you can run the update troubleshooter: https://t.co/kgWp2hpqER." ] } ], [ { "is_agent": false, "sentences": [ "@MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop?" ] }, { "is_agent": true, "sentences": [ "Updates are needed to keep Windows 10 secure." ] }, { "is_agent": true, "sentences": [ "There are still some minor adjustments being integrated into https://t.co/3qcAsLFkaY" ] } ] ], "abstractive_summaries": [ [ "The customer says his computer is been updating constantly and asks the method to stop updating.", "The agent asks which version of Windows does the customer is using, does he receive any error message and says updates are needed to keep Windows 10 secure." ], [ "The customer is complaining that his computer has been updating constantly from the past 2 weeks.", "The agent told that to resolve the issue with the update, they can run the update troubleshooter." ], [ "Customer is complaining about the constant updates of the windows 10.", "Agent states that the updates are to keep windows 10 secure and some minor adjustments are being integrated." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop?", "system response": "@213969 Hi, Chris! We definitely want to help. Just to clarify, which version of Windows are you using? Tell us more about your concern.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@MicrosoftHelps windows 10", "system response": "@213969 Thank you for the quick reply. What made you say that it's been updating constantly? Did you encounter any error messages? @213969 Hello, Chris! We'd like to know the status of your concern. Feel free to reach us back.", "dialog history": " @MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop? @213969 Hi, Chris! We definitely want to help. Just to clarify, which version of Windows are you using? Tell us more about your concern.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@MicrosoftHelps no, it is still updating everyday", "system response": "@213969 That's strange. Are you having issues installing Windows updates? See this page: https://t.co/YTvJHLzrq1.", "dialog history": " @MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop? @213969 Hi, Chris! We definitely want to help. Just to clarify, which version of Windows are you using? Tell us more about your concern. @MicrosoftHelps windows 10 @213969 Thank you for the quick reply. What made you say that it's been updating constantly? Did you encounter any error messages? @213969 Hello, Chris! We'd like to know the status of your concern. Feel free to reach us back.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@MicrosoftHelps been there done that 3x", "system response": "@213969 Let's get this sorted. To resolve the issue with the update, you can run the update troubleshooter: https://t.co/kgWp2hpqER.", "dialog history": " @MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop? @213969 Hi, Chris! We definitely want to help. Just to clarify, which version of Windows are you using? Tell us more about your concern. @MicrosoftHelps windows 10 @213969 Thank you for the quick reply. What made you say that it's been updating constantly? Did you encounter any error messages? @213969 Hello, Chris! We'd like to know the status of your concern. Feel free to reach us back. @MicrosoftHelps no, it is still updating everyday @213969 That's strange. Are you having issues installing Windows updates? See this page: https://t.co/YTvJHLzrq1.", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@MicrosoftHelps I seriously cannot handle 1 more two hour update of this computer. I knew I should have bought a Mac", "system response": "@213969 (1/2) We understand. Updates are needed to keep Windows 10 secure. There are still some minor adjustments being integrated into https://t.co/3qcAsLFkaY @213969 (2/2) Windows 10 and this is done through the updates that you are receiving. https://t.co/3qcAsLFkaY", "dialog history": " @MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop? @213969 Hi, Chris! We definitely want to help. Just to clarify, which version of Windows are you using? Tell us more about your concern. @MicrosoftHelps windows 10 @213969 Thank you for the quick reply. What made you say that it's been updating constantly? Did you encounter any error messages? @213969 Hello, Chris! We'd like to know the status of your concern. Feel free to reach us back. @MicrosoftHelps no, it is still updating everyday @213969 That's strange. Are you having issues installing Windows updates? See this page: https://t.co/YTvJHLzrq1. @MicrosoftHelps been there done that 3x @213969 Let's get this sorted. To resolve the issue with the update, you can run the update troubleshooter: https://t.co/kgWp2hpqER.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--95": { "original dialog id": "4a87fc9dc29a51bdc73b7a257cfc96ab", "dialog index": 95, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Just got back from @tesco where I bought @305021 kit box for my son only to find paid \u00a310 not \u00a36 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT" ] }, { "is_agent": false, "sentences": [ "@Tesco Hi Rhys, here's the barcode, the problem is it's being advertised in all the magazines at one price and sold at a much higher price." ] }, { "is_agent": true, "sentences": [ "@305020 Hi Luke, we can certainly refund you by sending you a \u00a310.00 ecoupon to your account." ] } ], [ { "is_agent": false, "sentences": [ "Just got back from @tesco where I bought @305021 kit box for my son only to find paid \u00a310 not \u00a36 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT" ] }, { "is_agent": true, "sentences": [ "@305020 Hi there, can you please let me know the name of the store you purchased this from?" ] }, { "is_agent": false, "sentences": [ "@Tesco Hi Darren it was the tesco gatwick store, I'll DM the receipt." ] }, { "is_agent": true, "sentences": [ "@305020 Hi Luke, we can certainly refund you by sending you a \u00a310.00 ecoupon to your account." ] }, { "is_agent": true, "sentences": [ "@305020 Please could you DM us with your name, address and email address?" ] } ], [ { "is_agent": false, "sentences": [ "Just got back from @tesco where I bought @305021 kit box for my son only to find paid \u00a310 not \u00a36 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT" ] }, { "is_agent": false, "sentences": [ "@Tesco Hi Darren it was the tesco gatwick store, I'll DM the receipt." ] }, { "is_agent": true, "sentences": [ "@305020 Hi Luke, we can certainly refund you by sending you a \u00a310.00 ecoupon to your account." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that being advertised in all the magazines at one price and sold at a much higher price.", "Agent says that they will refund by sending 10.00 ecoupon to account." ], [ "Customer is having an issue with overpricing of the product.", "Agent asked the customer to send the store name and the receipt copy and finally updated to refund the amount ." ], [ "Customer is complaining that the kit box he bought for his son only to find paid $10 rather than $6 and got 25 cards instead of 45.", "Agent updates to return to store where they can do replacement but the customer requested for digital voucher for which they requested to DM them his name, address and mail address." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Just got back from @tesco where I bought @305021 kit box for my son only to find paid \u00a310 not \u00a36 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT", "system response": "@305020 Hi there, can you please let me know the name of the store you purchased this from? and if possible a copy of your receipt? Ty - Darren", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Tesco Hi Darren it was the tesco gatwick store, I'll DM the receipt. @Tesco Here's the receipt Darren https://t.co/7hMsTVysIS", "system response": "@305020 Hi Luke, can you send us the barcode for the item so we can look into this? Kind regards - Rhys", "dialog history": " Just got back from @tesco where I bought @305021 kit box for my son only to find paid \u00a310 not \u00a36 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT @305020 Hi there, can you please let me know the name of the store you purchased this from? and if possible a copy of your receipt? Ty - Darren", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Tesco Hi Rhys, here's the barcode, the problem is it's being advertised in all the magazines at one price and sold at a much higher price. https://t.co/dVo2qdEVUF", "system response": "@305020 Hi Luke, I am very sorry that this item was incomplete & you were overcharged. 1/2 @305020 Please return to the store and they can arrange for a replacement - Allyn 2/2", "dialog history": " Just got back from @tesco where I bought @305021 kit box for my son only to find paid \u00a310 not \u00a36 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT @305020 Hi there, can you please let me know the name of the store you purchased this from? and if possible a copy of your receipt? Ty - Darren @Tesco Hi Darren it was the tesco gatwick store, I'll DM the receipt. @Tesco Here's the receipt Darren https://t.co/7hMsTVysIS @305020 Hi Luke, can you send us the barcode for the item so we can look into this? Kind regards - Rhys", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@Tesco Thanks but they're all the same&I don't want to go back on a 30 minute roundtrip (I usually shop online). Can you arrange a digital voucher?", "system response": "@305020 Hi Luke, we can certainly refund you by sending you a \u00a310.00 ecoupon to your account. To do this we will need a few details 1/2 @305020 Please could you DM us with your name, address and email address? - Allyn 2/2", "dialog history": " Just got back from @tesco where I bought @305021 kit box for my son only to find paid \u00a310 not \u00a36 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT @305020 Hi there, can you please let me know the name of the store you purchased this from? and if possible a copy of your receipt? Ty - Darren @Tesco Hi Darren it was the tesco gatwick store, I'll DM the receipt. @Tesco Here's the receipt Darren https://t.co/7hMsTVysIS @305020 Hi Luke, can you send us the barcode for the item so we can look into this? Kind regards - Rhys @Tesco Hi Rhys, here's the barcode, the problem is it's being advertised in all the magazines at one price and sold at a much higher price. https://t.co/dVo2qdEVUF @305020 Hi Luke, I am very sorry that this item was incomplete & you were overcharged. 1/2 @305020 Please return to the store and they can arrange for a replacement - Allyn 2/2", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--96": { "original dialog id": "03f40d5abc6c39ec432844b04cad0794", "dialog index": 96, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AmazonHelp hi, what\u2019s going on I\u2019ve placed an order a week ago now supposed to arrive today, and says it\u2019s delayed, delayed where ?" ] }, { "is_agent": true, "sentences": [ "Have you been provided a new delivery date?" ] }, { "is_agent": true, "sentences": [ "We will update you via email when we have more information on the delivery date.^CR" ] } ], [ { "is_agent": false, "sentences": [ "@AmazonHelp hi, what\u2019s going on I\u2019ve placed an order a week ago now supposed to arrive today, and says it\u2019s delayed, delayed where ?" ] }, { "is_agent": true, "sentences": [ "@467632 I'm sorry for the delay!" ] }, { "is_agent": true, "sentences": [ "Have you been provided a new delivery date?" ] }, { "is_agent": true, "sentences": [ "We will update you via email when we have more information on the delivery date.^CR" ] } ], [ { "is_agent": false, "sentences": [ "@AmazonHelp hi, what\u2019s going on I\u2019ve placed an order a week ago now supposed to arrive today, and says it\u2019s delayed, delayed where ?" ] }, { "is_agent": true, "sentences": [ "Have you been provided a new delivery date?" ] }, { "is_agent": true, "sentences": [ "We will update you via email when we have more information on the delivery date.^CR" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the order which is placed is not been delivered on time.", "Agent updated that they will inform via email when they have more information on the delivery date." ], [ "Customer complaining about delaying the order he placed a week ago.", "Agent is asking that have you been provided a new delivery date." ], [ "Customer is complaining about delaying of the order that he placed.", "Agent updated that they will send an email when they have more information on the delivery date." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@AmazonHelp hi, what\u2019s going on I\u2019ve placed an order a week ago now supposed to arrive today, and says it\u2019s delayed, delayed where ?", "system response": "@467632 I'm sorry for the delay! Have you been provided a new delivery date? ^MW", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AmazonHelp No I haven\u2019t @AmazonHelp No I haven\u2019t it still says it\u2019s arriving today", "system response": "@467632 Hey Jordan, who is the carrier in question? What does the latest tracking advise? ^TP", "dialog history": " @AmazonHelp hi, what\u2019s going on I\u2019ve placed an order a week ago now supposed to arrive today, and says it\u2019s delayed, delayed where ? @467632 I'm sorry for the delay! Have you been provided a new delivery date? ^MW", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AmazonHelp https://t.co/VGlHzJEMiH", "system response": "@467632 Hi, I am very sorry about the delay. We will update you via email when we have more information on the delivery date.^CR", "dialog history": " @AmazonHelp hi, what\u2019s going on I\u2019ve placed an order a week ago now supposed to arrive today, and says it\u2019s delayed, delayed where ? @467632 I'm sorry for the delay! Have you been provided a new delivery date? ^MW @AmazonHelp No I haven\u2019t @AmazonHelp No I haven\u2019t it still says it\u2019s arriving today @467632 Hey Jordan, who is the carrier in question? What does the latest tracking advise? ^TP", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--97": { "original dialog id": "0f01d9b5e5873fa9863cc2fd1c49772d", "dialog index": 97, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@115850 why aren't you delivering products to #Kalimpong?" ] }, { "is_agent": true, "sentences": [ "@425472 Due to shipping restrictions or non-availability of courier service in your area, this item can't be delivered to your.1/2 ^RD" ] }, { "is_agent": false, "sentences": [ "I am able to order stuffs from other websites ." ] }, { "is_agent": true, "sentences": [ "@425472 As informed the delivery of products depends on the serviceability of pincodes and the courier availability.1/2 ^RD" ] } ], [ { "is_agent": false, "sentences": [ "@115850 why aren't you delivering products to #Kalimpong?" ] }, { "is_agent": true, "sentences": [ "@425472 Due to shipping restrictions or non-availability of courier service in your area, this item can't be delivered to your.1/2 ^RD" ] }, { "is_agent": true, "sentences": [ "@425472 pincode you can check the eligibility of your pincode for delivery of an item by entering it on the product details page.2/2^RD" ] }, { "is_agent": true, "sentences": [ "@425472 As informed the delivery of products depends on the serviceability of pincodes and the courier availability.1/2 ^RD" ] } ], [ { "is_agent": false, "sentences": [ "@115850 why aren't you delivering products to #Kalimpong?" ] }, { "is_agent": true, "sentences": [ "@425472 Due to shipping restrictions or non-availability of courier service in your area, this item can't be delivered to your.1/2 ^RD" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the product which is not delivered on time.", "Agent informed that due to the shipping restriction or non availability of courier service in customer's area this product will delivered to 1/2 RD." ], [ "Customer complaining about product not been deliverd.", "Agent informed delivery of product depends on the serviceability of pincodes and the courier availability." ], [ "The customer is complaining that why they are not delivering items to kalimpong.", "The agent updated that shipping restrictions or non availability of courier services in their area." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@115850 why aren't you delivering products to #Kalimpong? #pin 734301 \n\nIt was not like this few weeks ago", "system response": "@425472 Due to shipping restrictions or non-availability of courier service in your area, this item can't be delivered to your.1/2 ^RD @425472 pincode you can check the eligibility of your pincode for delivery of an item by entering it on the product details page.2/2^RD", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AmazonHelp But its available . I am able to order stuffs from other websites .", "system response": "@425472 We'll surely take these comments as a feedback and work on it.2/2 ^RD @425472 As informed the delivery of products depends on the serviceability of pincodes and the courier availability.1/2 ^RD", "dialog history": " @115850 why aren't you delivering products to #Kalimpong? #pin 734301 \n\nIt was not like this few weeks ago @425472 Due to shipping restrictions or non-availability of courier service in your area, this item can't be delivered to your.1/2 ^RD @425472 pincode you can check the eligibility of your pincode for delivery of an item by entering it on the product details page.2/2^RD", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AmazonHelp Do have a look at it", "system response": "@425472 We certainly will. ^PS", "dialog history": " @115850 why aren't you delivering products to #Kalimpong? #pin 734301 \n\nIt was not like this few weeks ago @425472 Due to shipping restrictions or non-availability of courier service in your area, this item can't be delivered to your.1/2 ^RD @425472 pincode you can check the eligibility of your pincode for delivery of an item by entering it on the product details page.2/2^RD @AmazonHelp But its available . I am able to order stuffs from other websites . @425472 We'll surely take these comments as a feedback and work on it.2/2 ^RD @425472 As informed the delivery of products depends on the serviceability of pincodes and the courier availability.1/2 ^RD", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--98": { "original dialog id": "f474fca16363d852a55462cdbd02607b", "dialog index": 98, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@AppleSupport Lock screen controls don't work anymore." ] }, { "is_agent": false, "sentences": [ "@AppleSupport Issue seems to be caused by connecting my phone to my car via bluetooth." ] }, { "is_agent": true, "sentences": [ "Please DM us and we can continue from there." ] } ], [ { "is_agent": false, "sentences": [ "@AppleSupport Lock screen controls don't work anymore." ] }, { "is_agent": false, "sentences": [ "Also, when I connect my phone to my car with a lightning cable, I can't change songs anymore." ] }, { "is_agent": true, "sentences": [ "@374419 Which iOS version is your device running?" ] }, { "is_agent": true, "sentences": [ "Tap on Settings > General > About." ] }, { "is_agent": true, "sentences": [ "Have you tried restarting your device?" ] }, { "is_agent": false, "sentences": [ "Thanks for the help!" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the lock screen controls don't work anymore.", "Agent says DM and can continue from there." ], [ "Customer complaining that lock screen controls don't work anymore and also when he connect his hone to his car with a lighting cable he cant change songs anymore.", "Agent asking that which version of IOS he is running and suggest to restart the device." ], [ "Customer is complaining about the music app when he tries to connect the phone to car by lightning cable, he is unable to change the song.", "Agent suggested to restart the device and to DM for further assistance." ], [ "Customer is complaining about the music app which is unable to operate properly.", "Agent asked the ios version of the device and provided general setting steps and URL for further assistance." ] ] } }, "log": [ { "turn id": 1, "user utterance": "iOS 11 fucked up my music app \ud83e\udd26\u200d\u2642\ufe0f https://t.co/0tdwV1WWra @AppleSupport", "system response": "@374419 We'd like to help. What's happening with the Music App?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@AppleSupport Lock screen controls don't work anymore. Also, when I connect my phone to my car with a lightning cable, I can't change songs anymore. @AppleSupport From the lock screen I used to be able to see album art, and control next/previous songs, but now it doesn't show any of that.", "system response": "@374419 Which iOS version is your device running? Tap on Settings > General > About. Have you tried restarting your device?", "dialog history": " iOS 11 fucked up my music app \ud83e\udd26\u200d\u2642\ufe0f https://t.co/0tdwV1WWra @AppleSupport @374419 We'd like to help. What's happening with the Music App?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@AppleSupport Working better after restart, which is weird I've restarted it before and the issue still occurred. Thanks for the help!", "system response": "@374419 Let us know if the issue returns.", "dialog history": " iOS 11 fucked up my music app \ud83e\udd26\u200d\u2642\ufe0f https://t.co/0tdwV1WWra @AppleSupport @374419 We'd like to help. What's happening with the Music App? @AppleSupport Lock screen controls don't work anymore. Also, when I connect my phone to my car with a lightning cable, I can't change songs anymore. @AppleSupport From the lock screen I used to be able to see album art, and control next/previous songs, but now it doesn't show any of that. @374419 Which iOS version is your device running? Tap on Settings > General > About. Have you tried restarting your device?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@AppleSupport Issue seems to be caused by connecting my phone to my car via bluetooth. Once it finally connects, my iPhone music player becomes unusable.", "system response": "@374419 Thank your for keeping us updated. Please DM us and we can continue from there. https://t.co/GDrqU22YpT", "dialog history": " iOS 11 fucked up my music app \ud83e\udd26\u200d\u2642\ufe0f https://t.co/0tdwV1WWra @AppleSupport @374419 We'd like to help. What's happening with the Music App? @AppleSupport Lock screen controls don't work anymore. Also, when I connect my phone to my car with a lightning cable, I can't change songs anymore. @AppleSupport From the lock screen I used to be able to see album art, and control next/previous songs, but now it doesn't show any of that. @374419 Which iOS version is your device running? Tap on Settings > General > About. Have you tried restarting your device? @AppleSupport Working better after restart, which is weird I've restarted it before and the issue still occurred. Thanks for the help! @374419 Let us know if the issue returns.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--99": { "original dialog id": "cb86ede489ce7ada64f6b12d161c26ad", "dialog index": 99, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722" ] }, { "is_agent": true, "sentences": [ "Can you try disconnecting both power and coax cables from the box and wall jack?" ] }, { "is_agent": false, "sentences": [ "@VerizonSupport Yes it's happening on all my TVs." ] }, { "is_agent": true, "sentences": [ "@204443 Do you know where the main splitter is at in the home?" ] } ], [ { "is_agent": false, "sentences": [ "For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722" ] }, { "is_agent": true, "sentences": [ "Can you try disconnecting both power and coax cables from the box and wall jack?" ] }, { "is_agent": false, "sentences": [ "I only see the pixelation on FS1." ] }, { "is_agent": true, "sentences": [ "@204443 Do you know where the main splitter is at in the home?" ] } ], [ { "is_agent": false, "sentences": [ "For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722" ] }, { "is_agent": true, "sentences": [ "Can you try disconnecting both power and coax cables from the box and wall jack?" ] }, { "is_agent": true, "sentences": [ "@204443 The game is again pixelated this evening?" ] }, { "is_agent": true, "sentences": [ "Is it only happening on FS1 or other channels as well?" ] }, { "is_agent": true, "sentences": [ "@204443 Do you know where the main splitter is at in the home?" ] } ] ], "abstractive_summaries": [ [ "Here customer is facing some issue to connect the cable wire to device so asking for the help.", "Here agent asks customer to disconnect the cable and power to help him ask to check the main power supply." ], [ "Customer having an issue with TVs channels.", "Agent asked the customer where the main splitter is at in home." ], [ "The customer says that there is a pixelation on FS1 and in all his TVs.", "The agent asks the customer to try disconnecting both power and coax cable from the box and wall jack and to reconnect it after 30 seconds and asks does the customer know where the main splitter is at in the home to resolve the issue." ] ] } }, "log": [ { "turn id": 1, "user utterance": "For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722", "system response": "@204443 Help has arrived. Can you try disconnecting both power and coax cables from the box and wall jack? Reconnect after 30 seconds.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VerizonSupport That didn't solve it.", "system response": "@204443 The game is again pixelated this evening? Is it only happening on FS1 or other channels as well?", "dialog history": " For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722 @204443 Help has arrived. Can you try disconnecting both power and coax cables from the box and wall jack? Reconnect after 30 seconds.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VerizonSupport Yes, again. I only see the pixelation on FS1.", "system response": "@204443 Is it happening on all of your TVs as well? ^RMD", "dialog history": " For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722 @204443 Help has arrived. Can you try disconnecting both power and coax cables from the box and wall jack? Reconnect after 30 seconds. @VerizonSupport That didn't solve it. @204443 The game is again pixelated this evening? Is it only happening on FS1 or other channels as well?", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VerizonSupport Yes it's happening on all my TVs.", "system response": "@204443 Do you know where the main splitter is at in the home?", "dialog history": " For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722 @204443 Help has arrived. Can you try disconnecting both power and coax cables from the box and wall jack? Reconnect after 30 seconds. @VerizonSupport That didn't solve it. @204443 The game is again pixelated this evening? Is it only happening on FS1 or other channels as well? @VerizonSupport Yes, again. I only see the pixelation on FS1. @204443 Is it happening on all of your TVs as well? ^RMD", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--100": { "original dialog id": "d43cd51220e649ca1b6bf2cae082bc87", "dialog index": 100, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@161612 my game crashed riht when i beat the super boss fight... plz help that took too long" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist as i finished the mehastopholis boss fight my game crashed, my friend in my game got the calling card but i didnt because i was host i think" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist do i get calling cards and stuff if my game crashes before the game ends?" ] }, { "is_agent": true, "sentences": [ "@397002 However, if it crashes before completion of the requirements then it would not provide the content." ] }, { "is_agent": false, "sentences": [ "@ATVIAssist as we placed the taoismans and started shooting him when my screen went white my game crashed" ] }, { "is_agent": true, "sentences": [ "@397002 Unfortunately I would need a video of your client crashing specifically." ] } ], [ { "is_agent": false, "sentences": [ "@161612 my game crashed riht when i beat the super boss fight... plz help that took too long" ] }, { "is_agent": false, "sentences": [ "@ATVIAssist as i finished the mehastopholis boss fight my game crashed, my friend in my game got the calling card but i didnt because i was host i think" ] }, { "is_agent": true, "sentences": [ "@397002 if you complete a challenge it would register on server side." ] }, { "is_agent": true, "sentences": [ "@397002 However, if it crashes before completion of the requirements then it would not provide the content." ] }, { "is_agent": true, "sentences": [ "@397002 Unfortunately I would need a video of your client crashing specifically." ] } ], [ { "is_agent": false, "sentences": [ "@ATVIAssist as i finished the mehastopholis boss fight my game crashed, my friend in my game got the calling card but i didnt because i was host i think" ] }, { "is_agent": true, "sentences": [ "@397002 That wouldn't effect the rewards." ] }, { "is_agent": false, "sentences": [ "@ATVIAssist do i get calling cards and stuff if my game crashes before the game ends?" ] }, { "is_agent": true, "sentences": [ "@397002 Unfortunately I would need a video of your client crashing specifically." ] } ] ], "abstractive_summaries": [ [ "Customer says about the calling cards and stuff if my game crashed.", "Agent asks to send the video of client crashing specially." ], [ "Customers is enquiring about getting calling card as reward before his games end.", "Agent informs to send a video of his client crashing specifically." ], [ "The customer says that he finished the mehastopholis boss fight, his game crashed, his friend in his game got the calling card but he didn't and asks will he get the calling card and stuff before the game ends.", "The agent says that wouldn't effect the rewards and adds that he would need a video of the client crashing specifically." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@161612 my game crashed riht when i beat the super boss fight... plz help that took too long @161612 @ATVIAssist ^", "system response": "@397002 Hey there, could you clarify a bit more for me please? ^VH", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@ATVIAssist as i finished the mehastopholis boss fight my game crashed, my friend in my game got the calling card but i didnt because i was host i think", "system response": "@397002 That wouldn't effect the rewards. Could you clarify if you have a video of this? ^VH", "dialog history": " @161612 my game crashed riht when i beat the super boss fight... plz help that took too long @161612 @ATVIAssist ^ @397002 Hey there, could you clarify a bit more for me please? ^VH", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@ATVIAssist do i get calling cards and stuff if my game crashes before the game ends? and is there a kind of theatre i can get the video from", "system response": "@397002 if you complete a challenge it would register on server side. Then when you boot back up it would give you the reward... ^VH @397002 However, if it crashes before completion of the requirements then it would not provide the content. ^VH", "dialog history": " @161612 my game crashed riht when i beat the super boss fight... plz help that took too long @161612 @ATVIAssist ^ @397002 Hey there, could you clarify a bit more for me please? ^VH @ATVIAssist as i finished the mehastopholis boss fight my game crashed, my friend in my game got the calling card but i didnt because i was host i think @397002 That wouldn't effect the rewards. Could you clarify if you have a video of this? ^VH", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@ATVIAssist it crashed right before the cutscene if that means anything @ATVIAssist as we placed the taoismans and started shooting him when my screen went white my game crashed @ATVIAssist talismans*", "system response": "@397002 It sounds like you may have crashed while in the act of doing the boss fight. Do you have a video that demonstrates this? ^VH", "dialog history": " @161612 my game crashed riht when i beat the super boss fight... plz help that took too long @161612 @ATVIAssist ^ @397002 Hey there, could you clarify a bit more for me please? ^VH @ATVIAssist as i finished the mehastopholis boss fight my game crashed, my friend in my game got the calling card but i didnt because i was host i think @397002 That wouldn't effect the rewards. Could you clarify if you have a video of this? ^VH @ATVIAssist do i get calling cards and stuff if my game crashes before the game ends? and is there a kind of theatre i can get the video from @397002 if you complete a challenge it would register on server side. Then when you boot back up it would give you the reward... ^VH @397002 However, if it crashes before completion of the requirements then it would not provide the content. ^VH", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@ATVIAssist https://t.co/NfjFmTA48a in that video at 12:57 is what it looked like when it crashed @ATVIAssist not my video credit to dizzyop", "system response": "@397002 Unfortunately I would need a video of your client crashing specifically. ^VH", "dialog history": " @161612 my game crashed riht when i beat the super boss fight... plz help that took too long @161612 @ATVIAssist ^ @397002 Hey there, could you clarify a bit more for me please? ^VH @ATVIAssist as i finished the mehastopholis boss fight my game crashed, my friend in my game got the calling card but i didnt because i was host i think @397002 That wouldn't effect the rewards. Could you clarify if you have a video of this? ^VH @ATVIAssist do i get calling cards and stuff if my game crashes before the game ends? and is there a kind of theatre i can get the video from @397002 if you complete a challenge it would register on server side. Then when you boot back up it would give you the reward... ^VH @397002 However, if it crashes before completion of the requirements then it would not provide the content. ^VH @ATVIAssist it crashed right before the cutscene if that means anything @ATVIAssist as we placed the taoismans and started shooting him when my screen went white my game crashed @ATVIAssist talismans* @397002 It sounds like you may have crashed while in the act of doing the boss fight. Do you have a video that demonstrates this? ^VH", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--101": { "original dialog id": "64210bab42de0035471533d73a3d2a3f", "dialog index": 101, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@VerizonSupport MSNBC audio way ahead of video" ] }, { "is_agent": true, "sentences": [ "Does this occur on multiple TV's?" ] }, { "is_agent": true, "sentences": [ "@415918 Can you unplug the power cord to the cable box." ] }, { "is_agent": false, "sentences": [ "@VerizonSupport Nit on the old cathode Ray tv" ] }, { "is_agent": true, "sentences": [ "@415918 Does it happen on any other channels?" ] } ], [ { "is_agent": false, "sentences": [ "@127587, @verizonsupport, Why is the sync so bad?" ] }, { "is_agent": true, "sentences": [ "@415918 Can you unplug the power cord to the cable box." ] }, { "is_agent": true, "sentences": [ "Wait a minute, and then plug the power cord back in." ] } ], [ { "is_agent": false, "sentences": [ "@VerizonSupport MSNBC audio way ahead of video" ] }, { "is_agent": true, "sentences": [ "@415918 Can you unplug the power cord to the cable box." ] }, { "is_agent": true, "sentences": [ "Wait a minute, and then plug the power cord back in." ] }, { "is_agent": false, "sentences": [ "@VerizonSupport It\u2019s booting up... hold on" ] } ] ], "abstractive_summaries": [ [ "The customer says that MSNBC audio is way ahead of video in his old cathod Ray tv.", "The agent suggests to unplug the power cord to the cable box and asks does the customer facing same issue with all the channels." ], [ "Customer is complaining that the sync is very bad.", "Agent updates to unplug the power cord to the cable box and after a minute, plug the power cord back in." ], [ "Customer is complaining about the out if sync audio and video on MSNBC.", "Agent suggests to unplug the power cord from the cable box and wait a minute before plugging back in." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@127587, @verizonsupport, Why is the sync so bad?", "system response": "@415918 What's going on? ^CAR", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VerizonSupport MSNBC audio way ahead of video", "system response": "@415918 That's odd. Does this occur on multiple TV's? ^CAR", "dialog history": " @127587, @verizonsupport, Why is the sync so bad? @415918 What's going on? ^CAR", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VerizonSupport Don\u2019t know, but it\u2019s been happening for several days @VerizonSupport No, just th @VerizonSupport Just on the main one we always watch", "system response": "@415918 Can you unplug the power cord to the cable box. Wait a minute, and then plug the power cord back in. ^CAR", "dialog history": " @127587, @verizonsupport, Why is the sync so bad? @415918 What's going on? ^CAR @VerizonSupport MSNBC audio way ahead of video @415918 That's odd. Does this occur on multiple TV's? ^CAR", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VerizonSupport Not on the crt tv", "system response": "@415918 Not on the TV. ^CAR", "dialog history": " @127587, @verizonsupport, Why is the sync so bad? @415918 What's going on? ^CAR @VerizonSupport MSNBC audio way ahead of video @415918 That's odd. Does this occur on multiple TV's? ^CAR @VerizonSupport Don\u2019t know, but it\u2019s been happening for several days @VerizonSupport No, just th @VerizonSupport Just on the main one we always watch @415918 Can you unplug the power cord to the cable box. Wait a minute, and then plug the power cord back in. ^CAR", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@VerizonSupport Nit on the old cathode Ray tv", "system response": "@415918 Does it happen on any other channels?", "dialog history": " @127587, @verizonsupport, Why is the sync so bad? @415918 What's going on? ^CAR @VerizonSupport MSNBC audio way ahead of video @415918 That's odd. Does this occur on multiple TV's? ^CAR @VerizonSupport Don\u2019t know, but it\u2019s been happening for several days @VerizonSupport No, just th @VerizonSupport Just on the main one we always watch @415918 Can you unplug the power cord to the cable box. Wait a minute, and then plug the power cord back in. ^CAR @VerizonSupport Not on the crt tv @415918 Not on the TV. ^CAR", "original user side information": {}, "original system side information": {} }, { "turn id": 6, "user utterance": "@VerizonSupport It\u2019s booting up... hold on @VerizonSupport That did it, thanks", "system response": "@415918 Our pleasure. Enjoy your day. ^CAR", "dialog history": " @127587, @verizonsupport, Why is the sync so bad? @415918 What's going on? ^CAR @VerizonSupport MSNBC audio way ahead of video @415918 That's odd. Does this occur on multiple TV's? ^CAR @VerizonSupport Don\u2019t know, but it\u2019s been happening for several days @VerizonSupport No, just th @VerizonSupport Just on the main one we always watch @415918 Can you unplug the power cord to the cable box. Wait a minute, and then plug the power cord back in. ^CAR @VerizonSupport Not on the crt tv @415918 Not on the TV. ^CAR @VerizonSupport Nit on the old cathode Ray tv @415918 Does it happen on any other channels?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--102": { "original dialog id": "6f709919f2f30d34a9534f30419bf207", "dialog index": 102, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@MicrosoftHelps Why does Win 7 keep:\n- Changing PC time for DLS when it's on GMT+10 w/ no update." ] }, { "is_agent": false, "sentences": [ "@MicrosoftHelps I don't make changes, which is why I disabled Windows Update." ] }, { "is_agent": true, "sentences": [ "@181856 1/2 Let\u2019s work on solving the DST setting on your PC, please follow the steps on this link: https://t.co/Sn9JANmMkr." ] }, { "is_agent": true, "sentences": [ "@181856 2/2 Select the option \u201cHow to configure the daylight saving time settings\u201d." ] }, { "is_agent": true, "sentences": [ "@181856 It appears that it would be best if we discuss this case with our Answer Desk by going to this link: https://t.co/nsSDc3i8Wa." ] } ], [ { "is_agent": false, "sentences": [ "@MicrosoftHelps Why does Win 7 keep:\n- Changing PC time for DLS when it's on GMT+10 w/ no update." ] }, { "is_agent": false, "sentences": [ "@MicrosoftHelps I don't make changes, which is why I disabled Windows Update." ] }, { "is_agent": true, "sentences": [ "@181856 1/2 Let\u2019s work on solving the DST setting on your PC, please follow the steps on this link: https://t.co/Sn9JANmMkr." ] }, { "is_agent": true, "sentences": [ "@181856 2/2 Select the option \u201cHow to configure the daylight saving time settings\u201d." ] }, { "is_agent": true, "sentences": [ "@181856 It appears that it would be best if we discuss this case with our Answer Desk by going to this link: https://t.co/nsSDc3i8Wa." ] }, { "is_agent": true, "sentences": [ "Don\u2019t hesitate to tweet back if you need further assistance." ] }, { "is_agent": true, "sentences": [ "Help us improve our Twitter support by answering our survey on this link: https://t.co/Vtxy4KWPvP." ] } ], [ { "is_agent": false, "sentences": [ "@MicrosoftHelps Why does Win 7 keep:\n- Changing PC time for DLS when it's on GMT+10 w/ no update." ] }, { "is_agent": true, "sentences": [ "What troubleshooting steps have you done so far?" ] }, { "is_agent": true, "sentences": [ "@181856 1/2 Let\u2019s work on solving the DST setting on your PC, please follow the steps on this link: https://t.co/Sn9JANmMkr." ] }, { "is_agent": true, "sentences": [ "@181856 It appears that it would be best if we discuss this case with our Answer Desk by going to this link: https://t.co/nsSDc3i8Wa." ] } ] ], "abstractive_summaries": [ [ "Customer complains about an issue with operating system trouble shoot.", "Agent has sent a URL link to customer to resolve the issue." ], [ "Customer complains that win 7 keeps changing PC time for DLS when it is on GMT +10w.", "Agent requested to discuss this with answer desk and provided the link and ask to reach out anytime for further assistance." ], [ "The customer asks why does Win 7 keep changing PC time for DLS when it's on GMT+10 w/no update.", "The agent asks what troubleshooting steps the customer has done and asks to follow the steps provided to do the DST setting on PC and also suggests to discuss the case with their Answer Desk through provided link." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@MicrosoftHelps Why does Win 7 keep:\n- Changing PC time for DLS when it's on GMT+10 w/ no update.", "system response": "@181856 Hi there! We definitely want to help. Have you made any changes? What troubleshooting steps have you done so far?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@MicrosoftHelps I don't make changes, which is why I disabled Windows Update.", "system response": "@181856 1/2 Let\u2019s work on solving the DST setting on your PC, please follow the steps on this link: https://t.co/Sn9JANmMkr. @181856 2/2 Select the option \u201cHow to configure the daylight saving time settings\u201d. Let us know if this helps.", "dialog history": " @MicrosoftHelps Why does Win 7 keep:\n- Changing PC time for DLS when it's on GMT+10 w/ no update. @181856 Hi there! We definitely want to help. Have you made any changes? What troubleshooting steps have you done so far?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@MicrosoftHelps URL to \"Download the Tzedit.exe utility package now.\" is not working, file not found.", "system response": "@181856 It appears that it would be best if we discuss this case with our Answer Desk by going to this link: https://t.co/nsSDc3i8Wa.", "dialog history": " @MicrosoftHelps Why does Win 7 keep:\n- Changing PC time for DLS when it's on GMT+10 w/ no update. @181856 Hi there! We definitely want to help. Have you made any changes? What troubleshooting steps have you done so far? @MicrosoftHelps I don't make changes, which is why I disabled Windows Update. @181856 1/2 Let\u2019s work on solving the DST setting on your PC, please follow the steps on this link: https://t.co/Sn9JANmMkr. @181856 2/2 Select the option \u201cHow to configure the daylight saving time settings\u201d. Let us know if this helps.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@MicrosoftHelps Thanks will try tomorrow when I'm more awake and alert :)", "system response": "@181856 Thanks for letting us know. Don\u2019t hesitate to tweet back if you need further assistance. Cheers. @181856 Hi. We just wanted to do a quick follow up to check if you need further help. Please let us know. Cheers. @181856 Hi. Help us improve our Twitter support by answering our survey on this link: https://t.co/Vtxy4KWPvP.", "dialog history": " @MicrosoftHelps Why does Win 7 keep:\n- Changing PC time for DLS when it's on GMT+10 w/ no update. @181856 Hi there! We definitely want to help. Have you made any changes? What troubleshooting steps have you done so far? @MicrosoftHelps I don't make changes, which is why I disabled Windows Update. @181856 1/2 Let\u2019s work on solving the DST setting on your PC, please follow the steps on this link: https://t.co/Sn9JANmMkr. @181856 2/2 Select the option \u201cHow to configure the daylight saving time settings\u201d. Let us know if this helps. @MicrosoftHelps URL to \"Download the Tzedit.exe utility package now.\" is not working, file not found. @181856 It appears that it would be best if we discuss this case with our Answer Desk by going to this link: https://t.co/nsSDc3i8Wa.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--103": { "original dialog id": "bac42a2e4b970fba4744b79a3738cef0", "dialog index": 103, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too?" ] }, { "is_agent": false, "sentences": [ "Just going to chill with my broken phone for 2 years because I'm not paying to fix it when I already pay for device protection every month." ] }, { "is_agent": false, "sentences": [ "@USCellularCares Samsung galaxy s8 and I already went in to my local store to ask my options and I don't have $175 to fix it." ] }, { "is_agent": true, "sentences": [ "@223973 Do you have any lines on your account that are eligible to upgrade?" ] }, { "is_agent": true, "sentences": [ "@223973 In this case, filing a claim through Device Protection would be the cheapest option for replacing the phone." ] } ], [ { "is_agent": false, "sentences": [ "And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too?" ] }, { "is_agent": false, "sentences": [ "@USCellularCares The screen cracked in the lower left corner." ] }, { "is_agent": false, "sentences": [ "@USCellularCares Samsung galaxy s8 and I already went in to my local store to ask my options and I don't have $175 to fix it." ] }, { "is_agent": true, "sentences": [ "@223973 In this case, filing a claim through Device Protection would be the cheapest option for replacing the phone." ] } ], [ { "is_agent": false, "sentences": [ "And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too?" ] }, { "is_agent": false, "sentences": [ "Just going to chill with my broken phone for 2 years because I'm not paying to fix it when I already pay for device protection every month." ] }, { "is_agent": true, "sentences": [ "@223973 In this case, filing a claim through Device Protection would be the cheapest option for replacing the phone." ] }, { "is_agent": false, "sentences": [ "@USCellularCares Yeah it's just going to stay broken because device protection will cost 175 dollars that I don't have." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining that even after paying for the device protection every month, its not able to fix.", "Agent updates that in this case, filling a claim would be cheapest option for replacing the phone." ], [ "Customer is telling that she will save 200 by getting it fixed through US cellular as her phone screen has cracked.", "Agent suggested that by filling a claim through device protection will be the cheapest option for replacement of phone." ], [ "The customer is saying that his phone was cracked in the lower left corner and still the screen is functioning and the device protection was 175 dollars that he don't have.", "The agent asking the customer to claim through the Device Protection which is the cheapest option for replacing the phone." ] ] } }, "log": [ { "turn id": 1, "user utterance": "And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too?", "system response": "@223973 Hell Jesca. Is there anything we can help with today? ^KJ", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@USCellularCares Nope. Just going to chill with my broken phone for 2 years because I'm not paying to fix it when I already pay for device protection every month.", "system response": "@223973 What happened to your phone? ^KJ", "dialog history": " And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too? @223973 Hell Jesca. Is there anything we can help with today? ^KJ", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@USCellularCares The screen cracked in the lower left corner.", "system response": "@223973 Which phone do you have? ^KJ", "dialog history": " And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too? @223973 Hell Jesca. Is there anything we can help with today? ^KJ @USCellularCares Nope. Just going to chill with my broken phone for 2 years because I'm not paying to fix it when I already pay for device protection every month. @223973 What happened to your phone? ^KJ", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@USCellularCares Samsung galaxy s8 and I already went in to my local store to ask my options and I don't have $175 to fix it.", "system response": "@223973 Do you have any lines on your account that are eligible to upgrade? ^KJ", "dialog history": " And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too? @223973 Hell Jesca. Is there anything we can help with today? ^KJ @USCellularCares Nope. Just going to chill with my broken phone for 2 years because I'm not paying to fix it when I already pay for device protection every month. @223973 What happened to your phone? ^KJ @USCellularCares The screen cracked in the lower left corner. @223973 Which phone do you have? ^KJ", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@USCellularCares No. I have a single plan and I just got this phone in June", "system response": "@223973 In this case, filing a claim through Device Protection would be the cheapest option for replacing the phone. Is the screen still functional? ^KJ", "dialog history": " And then tell me I'll save 200 by going through US Cellular to get it fixed... how about I pay nothing and cancel my device protection too? @223973 Hell Jesca. Is there anything we can help with today? ^KJ @USCellularCares Nope. Just going to chill with my broken phone for 2 years because I'm not paying to fix it when I already pay for device protection every month. @223973 What happened to your phone? ^KJ @USCellularCares The screen cracked in the lower left corner. @223973 Which phone do you have? ^KJ @USCellularCares Samsung galaxy s8 and I already went in to my local store to ask my options and I don't have $175 to fix it. @223973 Do you have any lines on your account that are eligible to upgrade? ^KJ", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--104": { "original dialog id": "c4d64666bbe5d180a37b5ebbaf87fb59", "dialog index": 104, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "@SpotifyCares Can't create an account." ] }, { "is_agent": true, "sentences": [ "Can you try clearing your browser's cache/cookies?" ] }, { "is_agent": true, "sentences": [ "Have you also tried using a different device?" ] }, { "is_agent": true, "sentences": [ "@169721 Could you send us a screenshot of the error message you're getting?" ] }, { "is_agent": true, "sentences": [ "Could you also DM us the email address that you're trying to use?" ] } ], [ { "is_agent": false, "sentences": [ "Firefox, Chrome, iPhone: \"oops something went wrong\"." ] }, { "is_agent": true, "sentences": [ "Can you try clearing your browser's cache/cookies?" ] }, { "is_agent": false, "sentences": [ "I also tried switching phone and laptop from wifi to a phone network." ] }, { "is_agent": false, "sentences": [ "@SpotifyCares On Firefox, it's simply the signup form with a spinner in the center." ] }, { "is_agent": true, "sentences": [ "Could you also DM us the email address that you're trying to use?" ] } ], [ { "is_agent": false, "sentences": [ "@SpotifyCares Can't create an account." ] }, { "is_agent": false, "sentences": [ "Firefox, Chrome, iPhone: \"oops something went wrong\"." ] }, { "is_agent": true, "sentences": [ "Can you try clearing your browser's cache/cookies?" ] }, { "is_agent": true, "sentences": [ "@169721 Could you send us a screenshot of the error message you're getting?" ] }, { "is_agent": true, "sentences": [ "Could you also DM us the email address that you're trying to use?" ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about unable to create an account using different browsers.", "Agent informed the customer to send the screenshot of the error and also request to send the email address for further assist." ], [ "Coustomer is unable to create an account in Firefox , Chrome.", "Agent informed customer to DM email address that he is trying to use." ], [ "Customer is complaining that he is unable to create a Spotify account and states that he had tried different platforms.", "Agent suggests to try clearing cache/cookies from the browser and requests for the screenshot of the error message along with the email address." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@SpotifyCares Can't create an account. Firefox, Chrome, iPhone: \"oops something went wrong\". I give up.", "system response": "@169721 Hey Brandon! Can you try clearing your browser's cache/cookies? See if that helps /RH", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SpotifyCares Chrome reset to defaults gets an endless spinner. So does an Incognito window.", "system response": "@169721 Alright. What country are you in? Have you also tried using a different device? That might do the trick /RH", "dialog history": " @SpotifyCares Can't create an account. Firefox, Chrome, iPhone: \"oops something went wrong\". I give up. @169721 Hey Brandon! Can you try clearing your browser's cache/cookies? See if that helps /RH", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SpotifyCares USA. The iPhone app says \"an unknown error has occurred.\" I also tried switching phone and laptop from wifi to a phone network. No change", "system response": "@169721 Could you send us a screenshot of the error message you're getting? We'll take a look /RH", "dialog history": " @SpotifyCares Can't create an account. Firefox, Chrome, iPhone: \"oops something went wrong\". I give up. @169721 Hey Brandon! Can you try clearing your browser's cache/cookies? See if that helps /RH @SpotifyCares Chrome reset to defaults gets an endless spinner. So does an Incognito window. @169721 Alright. What country are you in? Have you also tried using a different device? That might do the trick /RH", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@SpotifyCares https://t.co/qLgtUiP9uW @SpotifyCares On Firefox, it's simply the signup form with a spinner in the center. The browser console looks like this: https://t.co/JKnhOkvpxY", "system response": "@169721 Thanks for the screenshots. Could you also DM us the email address that you're trying to use? Let's carry on chatting there /RH https://t.co/ldFdZRiNAt", "dialog history": " @SpotifyCares Can't create an account. Firefox, Chrome, iPhone: \"oops something went wrong\". I give up. @169721 Hey Brandon! Can you try clearing your browser's cache/cookies? See if that helps /RH @SpotifyCares Chrome reset to defaults gets an endless spinner. So does an Incognito window. @169721 Alright. What country are you in? Have you also tried using a different device? That might do the trick /RH @SpotifyCares USA. The iPhone app says \"an unknown error has occurred.\" I also tried switching phone and laptop from wifi to a phone network. No change @169721 Could you send us a screenshot of the error message you're getting? We'll take a look /RH", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--105": { "original dialog id": "b74c6113c30acee8795ec872db8ae9f7", "dialog index": 105, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "I've been waiting for my @115873 for almost half an hour now (even though eta was 5 min) & hes so rude I'm not sure I should get in his car" ] }, { "is_agent": true, "sentences": [ "Can you please DM us with the name of the driver so we can look into this further." ] }, { "is_agent": true, "sentences": [ "@342792 A member of our team has reached out to you via email and in-app support about this." ] } ], [ { "is_agent": false, "sentences": [ "@Uber_Support He legit just started driving off before I even shut my door." ] }, { "is_agent": true, "sentences": [ "Can you please DM us with the name of the driver so we can look into this further." ] }, { "is_agent": false, "sentences": [ "@Uber_Support The trip was happening as I was tweeting, whichever trip was an hour ago." ] }, { "is_agent": true, "sentences": [ "@342792 A member of our team has reached out to you via email and in-app support about this." ] } ], [ { "is_agent": false, "sentences": [ "I've been waiting for my @115873 for almost half an hour now (even though eta was 5 min) & hes so rude I'm not sure I should get in his car" ] }, { "is_agent": true, "sentences": [ "Please confirm your email address or phone number so we can further assist." ] }, { "is_agent": true, "sentences": [ "Can you please DM us with the name of the driver so we can look into this further." ] }, { "is_agent": true, "sentences": [ "@342792 A member of our team has reached out to you via email and in-app support about this." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about the uber support driver who is very rude.", "Agent updated the customer to DM them with the name of the driver so they can look into this further." ], [ "Customer is complaining about the driver on his trip.", "Agent requests for the name of the driver and assures their team would reach out." ], [ "Customer is complaining about the driver who is so rude and making them wait for almost half an hour.", "Agent updates that a member of their team has reached via mail and requests to follow up with them for further assistance." ] ] } }, "log": [ { "turn id": 1, "user utterance": "I've been waiting for my @115873 for almost half an hour now (even though eta was 5 min) & hes so rude I'm not sure I should get in his car", "system response": "@342792 We're here to help! Send us a DM with your email address so we can follow up.", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Uber_Support He legit just started driving off before I even shut my door. This guy is a horrendous driver", "system response": "@342792 Happy to help! Please confirm your email address or phone number so we can further assist.", "dialog history": " I've been waiting for my @115873 for almost half an hour now (even though eta was 5 min) & hes so rude I'm not sure I should get in his car @342792 We're here to help! Send us a DM with your email address so we can follow up.", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Uber_Support Email is __email__", "system response": "@342792 Thank you for reaching back out to us with that information. However, we do see two trips taken today. Can you please DM us with the name of the driver so we can look into this further. Also we suggest you delete your personal email address off of social media.", "dialog history": " I've been waiting for my @115873 for almost half an hour now (even though eta was 5 min) & hes so rude I'm not sure I should get in his car @342792 We're here to help! Send us a DM with your email address so we can follow up. @Uber_Support He legit just started driving off before I even shut my door. This guy is a horrendous driver @342792 Happy to help! Please confirm your email address or phone number so we can further assist.", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@Uber_Support The trip was happening as I was tweeting, whichever trip was an hour ago.", "system response": "@342792 A member of our team has reached out to you via email and in-app support about this. Please follow up with us there for further assistance.", "dialog history": " I've been waiting for my @115873 for almost half an hour now (even though eta was 5 min) & hes so rude I'm not sure I should get in his car @342792 We're here to help! Send us a DM with your email address so we can follow up. @Uber_Support He legit just started driving off before I even shut my door. This guy is a horrendous driver @342792 Happy to help! Please confirm your email address or phone number so we can further assist. @Uber_Support Email is __email__ @342792 Thank you for reaching back out to us with that information. However, we do see two trips taken today. Can you please DM us with the name of the driver so we can look into this further. Also we suggest you delete your personal email address off of social media.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--106": { "original dialog id": "a838b92a2dbc5957255ce84df01d2b60", "dialog index": 106, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Force me to check bag despite empty overheads, u owe me a $1k voucher if my bag doesn't make it." ] }, { "is_agent": true, "sentences": [ "@159679 The gate agent may request baggage check due to the weight and balance of the aircraft." ] }, { "is_agent": false, "sentences": [ "@Delta And what is my next departure gate in ATL." ] }, { "is_agent": true, "sentences": [ "@159679 Your departure will be out of gate B12." ] } ], [ { "is_agent": false, "sentences": [ "Force me to check bag despite empty overheads, u owe me a $1k voucher if my bag doesn't make it." ] }, { "is_agent": true, "sentences": [ "@159679 The gate agent may request baggage check due to the weight and balance of the aircraft." ] }, { "is_agent": true, "sentences": [ "@159679 Gate checked luggage should be checked to the final destination." ] }, { "is_agent": true, "sentences": [ "@159679 Your departure will be out of gate B12." ] } ] ], "abstractive_summaries": [ [ "Customer is complaining about bag check and asked the agent what is the next departure gate in ATL.", "Agent updated that gate agent may request baggage check due to weight and balance of the aircraft and also informed that next departure will be out of gate B12." ], [ "Customer is complaining about the bag check.", "Agent says the luggage should be checked to the final destination." ], [ "Customer is complaining that they were forced to check the bag despite empty overheads, and tells that they will owe $1k voucher if their bag doesn't make it.", "Agent updates that luggage should be checked to the final destination and tells that the departure will be out of gate B12." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@Delta lying to the cstmrs like usual. Force me to check bag despite empty overheads, u owe me a $1k voucher if my bag doesn't make it. https://t.co/s6hBlytGtI", "system response": "@159679 The gate agent may request baggage check due to the weight and balance of the aircraft. It's for safety reasons. *ALS", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@Delta Will my bag be available at planeside at my connection or will it arrive at my final destination at baggage claim? @Delta And what is my next departure gate in ATL. My record locator is JJPBQN", "system response": "@159679 Gate checked luggage should be checked to the final destination. *ASK @159679 Your departure will be out of gate B12. *ASK", "dialog history": " @Delta lying to the cstmrs like usual. Force me to check bag despite empty overheads, u owe me a $1k voucher if my bag doesn't make it. https://t.co/s6hBlytGtI @159679 The gate agent may request baggage check due to the weight and balance of the aircraft. It's for safety reasons. *ALS", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@Delta Thx *ASK", "system response": "@159679 You are welcome. *AMS", "dialog history": " @Delta lying to the cstmrs like usual. Force me to check bag despite empty overheads, u owe me a $1k voucher if my bag doesn't make it. https://t.co/s6hBlytGtI @159679 The gate agent may request baggage check due to the weight and balance of the aircraft. It's for safety reasons. *ALS @Delta Will my bag be available at planeside at my connection or will it arrive at my final destination at baggage claim? @Delta And what is my next departure gate in ATL. My record locator is JJPBQN @159679 Gate checked luggage should be checked to the final destination. *ASK @159679 Your departure will be out of gate B12. *ASK", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--107": { "original dialog id": "c7d1cb9ece3d89f313c29a30198246ea", "dialog index": 107, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Hi @SpotifyCares, any chance this may become a regular feature?" ] }, { "is_agent": true, "sentences": [ "You can actually do that now by adjusting the app's Crossfade settings." ] }, { "is_agent": false, "sentences": [ "@SpotifyCares I\u2019ve done this, but I can\u2019t cross-fade beyond 12 seconds?" ] } ], [ { "is_agent": false, "sentences": [ "Hi @SpotifyCares, any chance this may become a regular feature?" ] }, { "is_agent": false, "sentences": [ "@SpotifyCares I\u2019ve done this, but I can\u2019t cross-fade beyond 12 seconds?" ] }, { "is_agent": true, "sentences": [ "Make sure to show your support for the idea at https://t.co/UFmKVuzwKK." ] } ], [ { "is_agent": false, "sentences": [ "Hi @SpotifyCares, any chance this may become a regular feature?" ] }, { "is_agent": false, "sentences": [ "I\u2019d love for all my tunes to come on a set :) https://t.co/RbZgBm5Pe8" ] }, { "is_agent": true, "sentences": [ "You can actually do that now by adjusting the app's Crossfade settings." ] }, { "is_agent": true, "sentences": [ "@290314 2: also check out our party playlists' DJ-quality transitions." ] }, { "is_agent": false, "sentences": [ "Is that customizable?" ] } ] ], "abstractive_summaries": [ [ "The customer is complaining that he can't cross-fade beyond seconds.", "The agent asked the customer to check with the given url." ], [ "Customer is asking about the regular features.", "Agent asks to support for the idea at :URL." ], [ "The customer asks whether there is any chance that it will become a regular feature and adds that he would love for all his tunes to come on a set and asks whether it is customizable.", "The agent replies that can be done by adjusting the app's Crossfade settings and suggests to check their party playlist." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Hi @SpotifyCares, any chance this may become a regular feature? I\u2019d love for all my tunes to come on a set :) https://t.co/RbZgBm5Pe8", "system response": "@290314 1: Hi Aswin! You can actually do that now by adjusting the app's Crossfade settings. Check this out: https://t.co/mKMS0iCZE3. @290314 2: also check out our party playlists' DJ-quality transitions. Just enter \"spotify:genre:party\" in the Search bar \ud83c\udf88 /RR", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@SpotifyCares I\u2019ve done this, but I can\u2019t cross-fade beyond 12 seconds? Ideally I\u2019d like to set it at 40-50 seconds. Is that customizable? @SpotifyCares Thanks but \n1)no drum n bass playlists\n2)doesn\u2019t mix/cross-fade like the Stepping Out playlist \n\ud83d\ude1e", "system response": "@290314 We hear you! Make sure to show your support for the idea at https://t.co/UFmKVuzwKK.", "dialog history": " Hi @SpotifyCares, any chance this may become a regular feature? I\u2019d love for all my tunes to come on a set :) https://t.co/RbZgBm5Pe8 @290314 1: Hi Aswin! You can actually do that now by adjusting the app's Crossfade settings. Check this out: https://t.co/mKMS0iCZE3. @290314 2: also check out our party playlists' DJ-quality transitions. Just enter \"spotify:genre:party\" in the Search bar \ud83c\udf88 /RR", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@SpotifyCares Thank you but I think this is the one I am voting for :) https://t.co/8z2o25Wcsh", "system response": "@290314 Awesome! Give us a shout if there's anything else. For now, https://t.co/M9DGmitf5G \ud83e\udd18 /GT", "dialog history": " Hi @SpotifyCares, any chance this may become a regular feature? I\u2019d love for all my tunes to come on a set :) https://t.co/RbZgBm5Pe8 @290314 1: Hi Aswin! You can actually do that now by adjusting the app's Crossfade settings. Check this out: https://t.co/mKMS0iCZE3. @290314 2: also check out our party playlists' DJ-quality transitions. Just enter \"spotify:genre:party\" in the Search bar \ud83c\udf88 /RR @SpotifyCares I\u2019ve done this, but I can\u2019t cross-fade beyond 12 seconds? Ideally I\u2019d like to set it at 40-50 seconds. Is that customizable? @SpotifyCares Thanks but \n1)no drum n bass playlists\n2)doesn\u2019t mix/cross-fade like the Stepping Out playlist \n\ud83d\ude1e @290314 We hear you! Make sure to show your support for the idea at https://t.co/UFmKVuzwKK.", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--108": { "original dialog id": "a2022c5caabbd48c2362d88acaa09f43", "dialog index": 108, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday." ] }, { "is_agent": true, "sentences": [ "@678519 \ud83e\udd14 We'd like to help Claire, are you trying to upgrade through Carphone Warehouse?" ] }, { "is_agent": true, "sentences": [ "Have you spoken to the upgrades team directly to discuss your options?" ] }, { "is_agent": true, "sentences": [ "@678519 We'd suggest getting back in touch with Carphone Warehouse Claire." ] } ], [ { "is_agent": false, "sentences": [ "Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday." ] }, { "is_agent": false, "sentences": [ "@O2 I called them today and on Saturday and they say that no O2 upgrades are going through - apparently an issue on your side." ] }, { "is_agent": true, "sentences": [ "Why not upgrade through us directly?" ] }, { "is_agent": true, "sentences": [ "Have you spoken to the upgrades team directly to discuss your options?" ] } ], [ { "is_agent": false, "sentences": [ "Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday." ] }, { "is_agent": false, "sentences": [ "@O2 I called them today and on Saturday and they say that no O2 upgrades are going through - apparently an issue on your side." ] }, { "is_agent": true, "sentences": [ "Why not upgrade through us directly?" ] }, { "is_agent": true, "sentences": [ "Have you spoken to the upgrades team directly to discuss your options?" ] }, { "is_agent": true, "sentences": [ "You can reach them here: https://t.co/EVzkGH5WQZ They'd be more than happy to help \ud83d\udc4d" ] } ] ], "abstractive_summaries": [ [ "Customer is having an issue with the connection Carphone warehouse and for upgradtion.", "Agent update that to contact upgrades team for options." ], [ "The customer wants to replace the broken phone which was bought in online.", "The agent said that they will back in touch with carphone warehouse claire." ], [ "Customer is complaining about the connection upgrading issue with Carphone Warehouse.", "Agent is requesting to upgrade directly through them by reaching out their upgrades team." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday. I've been trying to do this for days", "system response": "@678519 \ud83e\udd14 We'd like to help Claire, are you trying to upgrade through Carphone Warehouse? If so, you'd need to discuss any issues further with them. What's happened exactly?", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@O2 I called them today and on Saturday and they say that no O2 upgrades are going through - apparently an issue on your side. Only new contract sales are currently possible. Is this true?", "system response": "@678519 \ud83e\udd14 We're not currently aware of any issues, Claire. Why not upgrade through us directly? Have you spoken to the upgrades team directly to discuss your options? You can reach them here: https://t.co/EVzkGH5WQZ They'd be more than happy to help \ud83d\udc4d", "dialog history": " Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday. I've been trying to do this for days @678519 \ud83e\udd14 We'd like to help Claire, are you trying to upgrade through Carphone Warehouse? If so, you'd need to discuss any issues further with them. What's happened exactly?", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@O2 The offer they had online was a better offer than your upgrade section had. I'm currently losing my voice so just wanted to order online and not have to speak to someone on my basically broken phone which is what I'm trying to replace", "system response": "@678519 Ah okay, when's the last time you tried upgrading?", "dialog history": " Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday. I've been trying to do this for days @678519 \ud83e\udd14 We'd like to help Claire, are you trying to upgrade through Carphone Warehouse? If so, you'd need to discuss any issues further with them. What's happened exactly? @O2 I called them today and on Saturday and they say that no O2 upgrades are going through - apparently an issue on your side. Only new contract sales are currently possible. Is this true? @678519 \ud83e\udd14 We're not currently aware of any issues, Claire. Why not upgrade through us directly? Have you spoken to the upgrades team directly to discuss your options? You can reach them here: https://t.co/EVzkGH5WQZ They'd be more than happy to help \ud83d\udc4d", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@O2 I had a look at the options on the site for the phone I wanted less than a week ago", "system response": "@678519 Okay, are you still having the same issues? What's the latest you've been advised by Carphone Warehouse?", "dialog history": " Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday. I've been trying to do this for days @678519 \ud83e\udd14 We'd like to help Claire, are you trying to upgrade through Carphone Warehouse? If so, you'd need to discuss any issues further with them. What's happened exactly? @O2 I called them today and on Saturday and they say that no O2 upgrades are going through - apparently an issue on your side. Only new contract sales are currently possible. Is this true? @678519 \ud83e\udd14 We're not currently aware of any issues, Claire. Why not upgrade through us directly? Have you spoken to the upgrades team directly to discuss your options? You can reach them here: https://t.co/EVzkGH5WQZ They'd be more than happy to help \ud83d\udc4d @O2 The offer they had online was a better offer than your upgrade section had. I'm currently losing my voice so just wanted to order online and not have to speak to someone on my basically broken phone which is what I'm trying to replace @678519 Ah okay, when's the last time you tried upgrading?", "original user side information": {}, "original system side information": {} }, { "turn id": 5, "user utterance": "@O2 I haven't heard anything further from them. Never got a call back and there is only so much time you can waste on hold", "system response": "@678519 We'd suggest getting back in touch with Carphone Warehouse Claire. We're sorry for the inconvenience.", "dialog history": " Come on @O2 fix your connection with Carphone Warehouse so my upgrade can actually go through before I go on holiday. I've been trying to do this for days @678519 \ud83e\udd14 We'd like to help Claire, are you trying to upgrade through Carphone Warehouse? If so, you'd need to discuss any issues further with them. What's happened exactly? @O2 I called them today and on Saturday and they say that no O2 upgrades are going through - apparently an issue on your side. Only new contract sales are currently possible. Is this true? @678519 \ud83e\udd14 We're not currently aware of any issues, Claire. Why not upgrade through us directly? Have you spoken to the upgrades team directly to discuss your options? You can reach them here: https://t.co/EVzkGH5WQZ They'd be more than happy to help \ud83d\udc4d @O2 The offer they had online was a better offer than your upgrade section had. I'm currently losing my voice so just wanted to order online and not have to speak to someone on my basically broken phone which is what I'm trying to replace @678519 Ah okay, when's the last time you tried upgrading? @O2 I had a look at the options on the site for the phone I wanted less than a week ago @678519 Okay, are you still having the same issues? What's the latest you've been advised by Carphone Warehouse?", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--109": { "original dialog id": "8d31903f7989dfb707641538e65fcea3", "dialog index": 109, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "Raise your hand if you think @115725 @VerizonSupport is the shittiest home Wi-Fi provider to exist!!!!" ] }, { "is_agent": false, "sentences": [ "@VerizonSupport Seems like I can't use my damn Wi-Fi anymore because every other minute my Verizon Wi-Fi is doing this." ] }, { "is_agent": false, "sentences": [ "@VerizonSupport I can only shut the router off so many times before I give up and get over charged on my 4G for the month." ] }, { "is_agent": true, "sentences": [ "When you lose connection, can you check if the router's internet light turns red?" ] }, { "is_agent": true, "sentences": [ "Do you happen to have video services with us to test if on demand is also impacted?" ] } ], [ { "is_agent": false, "sentences": [ "@VerizonSupport Seems like I can't use my damn Wi-Fi anymore because every other minute my Verizon Wi-Fi is doing this." ] }, { "is_agent": false, "sentences": [ "@VerizonSupport I can only shut the router off so many times before I give up and get over charged on my 4G for the month." ] }, { "is_agent": true, "sentences": [ "When you lose connection, can you check if the router's internet light turns red?" ] }, { "is_agent": true, "sentences": [ "@425638 Thank you, do you also see the same issue with the device wired to port 1?" ] }, { "is_agent": true, "sentences": [ "@425638 It may be wireless interference." ] }, { "is_agent": true, "sentences": [ "Do you happen to have video services with us to test if on demand is also impacted?" ] } ], [ { "is_agent": false, "sentences": [ "@VerizonSupport Seems like I can't use my damn Wi-Fi anymore because every other minute my Verizon Wi-Fi is doing this." ] }, { "is_agent": false, "sentences": [ "@VerizonSupport I can only shut the router off so many times before I give up and get over charged on my 4G for the month." ] }, { "is_agent": true, "sentences": [ "Do you happen to have video services with us to test if on demand is also impacted?" ] } ] ], "abstractive_summaries": [ [ "Customer having am issue with internet as his wifi disconnecting issue.", "Agent receiving a complaint n explaining the issue about wired port connection." ], [ "Customer is complaining about the Verizon Wi-Fi provider which is running slow though its not working needs to recharge 4G on monthly basis.", "Agent requested to share demo video to test to see whether it is also impacted." ], [ "Customer is unable to use Wi-Fi and also tells that it is the worst home Wi-Fi provider.", "Agent requests to have a video service with them so that they can test if on demand has also impacted." ] ] } }, "log": [ { "turn id": 1, "user utterance": "Raise your hand if you think @115725 @VerizonSupport is the shittiest home Wi-Fi provider to exist!!!! https://t.co/mfLwKevMGC", "system response": "@425638 Let's turn your sentiment around! What's going on with your Fios service? ^DDD", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@VerizonSupport Seems like I can't use my damn Wi-Fi anymore because every other minute my Verizon Wi-Fi is doing this. https://t.co/TdR5eU2Ice @VerizonSupport I can only shut the router off so many times before I give up and get over charged on my 4G for the month.", "system response": "@425638 We'll fix it. When you lose connection, can you check if the router's internet light turns red? ^DDD", "dialog history": " Raise your hand if you think @115725 @VerizonSupport is the shittiest home Wi-Fi provider to exist!!!! https://t.co/mfLwKevMGC @425638 Let's turn your sentiment around! What's going on with your Fios service? ^DDD", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@VerizonSupport This is what I'm seeing. It just shut off.... yet again https://t.co/qp9err5kbg", "system response": "@425638 Thank you, do you also see the same issue with the device wired to port 1? ^JRA", "dialog history": " Raise your hand if you think @115725 @VerizonSupport is the shittiest home Wi-Fi provider to exist!!!! https://t.co/mfLwKevMGC @425638 Let's turn your sentiment around! What's going on with your Fios service? ^DDD @VerizonSupport Seems like I can't use my damn Wi-Fi anymore because every other minute my Verizon Wi-Fi is doing this. https://t.co/TdR5eU2Ice @VerizonSupport I can only shut the router off so many times before I give up and get over charged on my 4G for the month. @425638 We'll fix it. When you lose connection, can you check if the router's internet light turns red? ^DDD", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@VerizonSupport No. I never use the wired device", "system response": "@425638 It may be wireless interference. Do you happen to have video services with us to test if on demand is also impacted? ^JRA", "dialog history": " Raise your hand if you think @115725 @VerizonSupport is the shittiest home Wi-Fi provider to exist!!!! https://t.co/mfLwKevMGC @425638 Let's turn your sentiment around! What's going on with your Fios service? ^DDD @VerizonSupport Seems like I can't use my damn Wi-Fi anymore because every other minute my Verizon Wi-Fi is doing this. https://t.co/TdR5eU2Ice @VerizonSupport I can only shut the router off so many times before I give up and get over charged on my 4G for the month. @425638 We'll fix it. When you lose connection, can you check if the router's internet light turns red? ^DDD @VerizonSupport This is what I'm seeing. It just shut off.... yet again https://t.co/qp9err5kbg @425638 Thank you, do you also see the same issue with the device wired to port 1? ^JRA", "original user side information": {}, "original system side information": {} } ], "prompt": [] }, "TweetSumm--val--110": { "original dialog id": "d00ae1831d8514a018d66c4bcb840f39", "dialog index": 110, "original dialog info": { "summaries": { "extractive_summaries": [ [ { "is_agent": false, "sentences": [ "message on bottom right of screen says firewall is turned off." ] }, { "is_agent": false, "sentences": [ "computer says it's on" ] }, { "is_agent": true, "sentences": [ "Could you please share a screenshot of the same?" ] }, { "is_agent": true, "sentences": [ "Please run live update in Norton Security until \"No updates\" and restart your computer.Let us know if that helps.-Charlie" ] } ], [ { "is_agent": false, "sentences": [ "message on bottom right of screen says firewall is turned off." ] }, { "is_agent": false, "sentences": [ "@132897 the message on bottom right came from norton" ] }, { "is_agent": false, "sentences": [ "@NortonSupport @132897 is windows defender supposed to switched off as well" ] }, { "is_agent": true, "sentences": [ "@370516 Hi, Norton Firewall is enabled to secure your ports due to which Windows Firewall is turned off in order to avoid the conflicts." ] }, { "is_agent": true, "sentences": [ "Please run live update in Norton Security until \"No updates\" and restart your computer.Let us know if that helps.-Charlie" ] } ], [ { "is_agent": false, "sentences": [ "message on bottom right of screen says firewall is turned off." ] }, { "is_agent": true, "sentences": [ "Could you please share a screenshot of the same?" ] }, { "is_agent": true, "sentences": [ "@370516 We would suggest you have one antivirus protection on your device." ] }, { "is_agent": false, "sentences": [ "@NortonSupport @132897 not sure if you can see it clearly.. norton says it is currently on, windows wall and defender off" ] }, { "is_agent": true, "sentences": [ "Please run live update in Norton Security until \"No updates\" and restart your computer.Let us know if that helps.-Charlie" ] } ] ], "abstractive_summaries": [ [ "Customer is having an issue with message on bottom right of screen says firewall is turn off.", "Agent update that to send the screen shot and also inform that to run live update in Norton security until NO updates and restart the computer." ], [ "Customer is complaining that he is getting a message stating that the windows firewall and defender is turned off.", "Agent suggests to update the Norton security and states that Norton firewall is enabled due to which windows firewall is turned off in order to avoid the conflicts." ], [ "Customer is facing some issue in norton anti virus sysytem.", "Agent suggest customer to run live update in Norton security." ] ] } }, "log": [ { "turn id": 1, "user utterance": "@132897 hi. message on bottom right of screen says firewall is turned off. computer says it's on @132897 windows firewall is off as normal.. windows defender is also off @132897 the message on bottom right came from norton", "system response": "@370516 Sorry for the trouble. Could you please share a screenshot of the same? We can look into it. -Steffi (cc: @132897)", "dialog history": "", "original user side information": {}, "original system side information": {} }, { "turn id": 2, "user utterance": "@NortonSupport @132897 is windows defender supposed to switched off as well", "system response": "@370516 We would suggest you have one antivirus protection on your device. so that it doesn't conflict each other. -Steffi (cc: @132897)", "dialog history": " @132897 hi. message on bottom right of screen says firewall is turned off. computer says it's on @132897 windows firewall is off as normal.. windows defender is also off @132897 the message on bottom right came from norton @370516 Sorry for the trouble. Could you please share a screenshot of the same? We can look into it. -Steffi (cc: @132897)", "original user side information": {}, "original system side information": {} }, { "turn id": 3, "user utterance": "@NortonSupport @132897 not sure if you can see it clearly.. norton says it is currently on, windows wall and defender off @NortonSupport @132897 https://t.co/GDONF9UyQl", "system response": "@370516 Hi, Norton Firewall is enabled to secure your ports due to which Windows Firewall is turned off in order to avoid the conflicts. -Karthik @370516 Hi, just a follow-up.Let us know if you need further assistance -Anirban", "dialog history": " @132897 hi. message on bottom right of screen says firewall is turned off. computer says it's on @132897 windows firewall is off as normal.. windows defender is also off @132897 the message on bottom right came from norton @370516 Sorry for the trouble. Could you please share a screenshot of the same? We can look into it. -Steffi (cc: @132897) @NortonSupport @132897 is windows defender supposed to switched off as well @370516 We would suggest you have one antivirus protection on your device. so that it doesn't conflict each other. -Steffi (cc: @132897)", "original user side information": {}, "original system side information": {} }, { "turn id": 4, "user utterance": "@NortonSupport it;s happened again 2 minutes ago.. https://t.co/kVzo9pdZ9q @NortonSupport this time it's saying spyware switched off.. last time it said firewall been turned off @NortonSupport spyware is on. windows firewall off, defender off.. norton on", "system response": "@370516 Sorry about that! Please run live update in Norton Security until \"No updates\" and restart your computer.Let us know if that helps.-Charlie @370516 Hi, we hope everything's fine. Please let us know if you still have any issues with Norton. -Steffi", "dialog history": " @132897 hi. message on bottom right of screen says firewall is turned off. computer says it's on @132897 windows firewall is off as normal.. windows defender is also off @132897 the message on bottom right came from norton @370516 Sorry for the trouble. Could you please share a screenshot of the same? We can look into it. -Steffi (cc: @132897) @NortonSupport @132897 is windows defender supposed to switched off as well @370516 We would suggest you have one antivirus protection on your device. so that it doesn't conflict each other. -Steffi (cc: @132897) @NortonSupport @132897 not sure if you can see it clearly.. norton says it is currently on, windows wall and defender off @NortonSupport @132897 https://t.co/GDONF9UyQl @370516 Hi, Norton Firewall is enabled to secure your ports due to which Windows Firewall is turned off in order to avoid the conflicts. -Karthik @370516 Hi, just a follow-up.Let us know if you need further assistance -Anirban", "original user side information": {}, "original system side information": {} } ], "prompt": [] } }