information get light case made transaction th january failed asked wait business day amount refunded waited business day still amount not get refunded contacted know went wrong informed case escalated specialist team working waited contacted multiple time till th jan via call chat waiting asking multiple time informed submit bank statement submitted informed wait business day waited interacting guy got know guy lazy know update contacted informed case escalated specialist team th jan working waited contacted update informed case escalated rd jan playing date contacted guy confirm later informed case escalated th jan serious trust issue date specialist team worst experience let know th jan escalated special team nothing positive today th april still no progress would believe word would happen stopusinggpay