Good afternoon ! Trans Pacific Airline . How can I help you ?
neutral
user
I ’ m calling to cancel my reservation for Trans Pacific Flight 8 on July 19 from Taipei to Minneapolis . Could you please make it for the same flight on August 2 instead of July 19 ?
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assistant
What ’ s your name , please ?
neutral
user
My name is Judy Wang .
neutral
assistant
How do you spell your name , please ?
neutral
user
My first name is J-U-D-Y , and my last name is W-A-N-G .
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assistant
Please note that this ticket has a penalty of $ 75 for any change or cancellation .
neutral
user
It ’ s OK . Where should I pay for the penalty ?
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assistant
At the airport . OK , Miss . Wang , your Flight 8 on July 19 from Taipei to Minneapolis is canceled . Your new reservation is Trans Pacific Flight 8 from Taipei to Minneapolis at 9 thirty a . m . on August 2 .
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user
That ’ s 1POJ7403 .
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assistant
That ’ s correct .
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user
Thank you !
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assistant
Is there anything else I can do for you ?
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user
No , thanks . I ’ m all set . Good-bye .
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assistant