You guys are charging me $ 10 for a movie that I never ordered or saw .
anger
user
Let's see , sir . According to your file , you watched ' Titanic ' Monday evening .
neutral
assistant
Well , the wrong information is in my file . I was at a concert Monday night .
anger
user
Well , your word overrules the file , sir . One moment , please .
neutral
assistant
I knew you'd see it my way .
neutral
user
Sir , I deleted the $ 10 , but I had to add a $ 2 service charge to your bill .
neutral
assistant
Am I in the Twilight Zone ? You're charging me for a movie I never saw ?
anger
user
Please don't blame me , sir . Blame the computer programmer .
neutral
assistant
This is highway robbery . I've got a good mind to call the police !
anger
user
If it makes you feel any better , other guests feel the same way .
neutral
assistant