This is the Bell Captain's Desk . May I help you ?
neutral
user
Yes , I've been waiting for my bags to be sent up for the last half hour . Where are they ?
neutral
assistant
I'm very sorry to hear that . May I have your name and room number , please ?
neutral
user
Yes , it's Yao Lan . Room 406 .
neutral
assistant
And how many pieces did you have ?
neutral
user
Two suitcases and a handbag . The suitcases are blue and the shoulder bag is red .
neutral
assistant
Is there a name tag attached to them ?
neutral
user
Yes , there is .
neutral
assistant