What do you need today ?
neutral
user
I need to take a few classes .
neutral
assistant
What kind of classes would you like to take ?
neutral
user
How about a driver's course ?
neutral
assistant
Okay , you're going to need to make an appointment .
neutral
user
I don't understand why I need to make an appointment .
neutral
assistant
You need to make one to come down and fill out your paperwork .
neutral
user
I'd like to make one now if I could .
neutral
assistant
Sure you can ; when would you like to come in ?
neutral
user
I'd like to come in tomorrow morning at 9
neutral
assistant
That'll be fine .
neutral
user
That's great . Thank you very much .
happiness
assistant