The hotel operator . Anything I can do for you ?
neutral
user
I've been trying to get through to the booking office for the last ten minutes . But the line has been engaged all the time . Why is it taking so long ?
neutral
assistant
I'm sorry to hear that . I'm afraid it is often the case during the peak hours . Shall I ask them to call you when the line is free ?
neutral
user
OK . Please do so if it is not troublesome .
neutral
assistant
No trouble at all . May I know your name and room number ?
neutral
user
I'm Du Juan , in Room 312 .
neutral
assistant
I see . Wait in the room , please .
neutral
user
Thank you for your kindness .
happiness
assistant