Hello Mr Waterstone , what can I do for you today ?
neutral
user
Hello , Becky . Well , you see , I have this thing here , called a Fixed Deposit Certificate , and I've just noticed the date on it .
neutral
assistant
Oh , I see . You have two choices here you can either redeem or renew .
neutral
user
I think I'll redeem , if that's not a problem .
neutral
assistant
No problem at all , Mr Waterstone . Any preference as to how you want the money ?
neutral
user
Anything you like , but not too many large notes . It's useful to have smaller notes .
neutral
assistant
Here we go , Mr Waterstone . Here's your money and your interest note .
neutral
user
Yes , yes . Everything's fine . Thank you very much , Becky .
happiness
assistant