How may I help you ?
neutral
user
I need to return these books .
neutral
assistant
What happened to this one ?
neutral
user
The cover came off .
neutral
assistant
You ’ re going to need to pay for the damage .
neutral
user
How much are you talking ?
neutral
assistant
It ’ s going to be $ 5 .
neutral
user
That ’ s not bad at all .
neutral
assistant
It really isn ’ t .
neutral
user
Here you go .
neutral
assistant
Thank you very much .
neutral
user
You ’ re welcome . Have a nice day .
neutral
assistant