Hello , my name is Bill Martin and we have a reservation for party tonight .
neutral
user
Yes , what can I do for you ?
neutral
assistant
I need to cancel that . We have had a last minute change of plans .
neutral
user
I see . Would you like me to reschedule you for another night ?
neutral
assistant
OK , we will let you know as early as possible . By the way , will we be able to get a refund on this cancellation ?
neutral
user
Certainly .
happiness
assistant
Thank you very much .
happiness
user
That's all right . I hope we can help you at some other time . Good-bye .
happiness
assistant