I have a problem .
neutral
user
What's the problem ?
neutral
assistant
My mattress was supposed to be delivered today .
neutral
user
Is there a problem ?
neutral
assistant
The delivery people showed up four hours late .
neutral
user
I apologize for their tardiness .
neutral
assistant
I was late for work because of them .
neutral
user
Again , I do apologize for the inconvenience .
neutral
assistant
I want my money back for the delivery .
neutral
user
Seeing as they were late , that won't be a problem .
neutral
assistant
It shouldn't be a problem .
neutral
user
I'm going to refund your money right now .
neutral
assistant