You ’ re making my blood boil .
anger
user
Calm down . Madam .
neutral
assistant
I'm about to explode ! You ’ Ve made a mess of this matter .
anger
user
I am very sorry to hear that you ’ Ve been having so many problems .
neutral
assistant
Sorry isn ’ t good enough ! What can you do to help me ?
anger
user
I understand why you ’ re angry , Mrs . Wilson , and believe me , we are doing everything in our power to work this out .
neutral
assistant
Well , obviously , what you ’ re doing is not good enough !
anger
user
If you could just give us a few more days , we should be able to get this straightened out .
neutral
assistant