Adam . I ’ m sorry .
neutral
user
Where have you been , Alice , you're over an hour late .
anger
assistant
Yes , But I couldn ’ t help it . I was late getting off work for a start and then I miss the bus . The bus I did catch that stuck in the traffic jam . It was one thing after another .
neutral
user
why ere you getting off work so late ? The office close at six , doesn ’ t it ?
anger
assistant
Yes . But those are the rush in that moment . And my boss ask me to do some urgent letters .
neutral
user
Didn ’ t you tell him you have an appointment ?
anger
assistant
Well , no . I thought I ‘ Ve finish in five minutes . and I didn ’ t want to be difficult about just few minutes , if I hadn ’ t been missing the bus and in the traffic I wouldn ’ t have been so late . I ’ m sorry .
sadness
user
Well . You ’ re here .
neutral
assistant