Here's your drink , sir .
neutral
user
No , that's not right . I didn't order a coffee . I ordered a cola .
neutral
assistant
Oh , I'm terribly sorry , sir . I'll go and get you cola right away .
neutral
user
Waiter !
anger
assistant
Yes , sir . I'll bring your drink right away .
neutral
user
It's not that . There's an animal in my soup .
neutral
assistant
Is there , sir ? I'm very sorry . I'll change it straight away .
neutral
user
I've never been to such a dirty restaurant , and never seen such slow service .
anger
assistant