May I help you with something ?
neutral
user
I would like to return these books .
neutral
assistant
What happened to this book ?
neutral
user
I dropped it , and the cover tore off .
neutral
assistant
I ’ m going to have to charge you for the damage .
neutral
user
How much ?
neutral
assistant
It ’ s only $ 5 .
neutral
user
That ’ s not too bad .
neutral
assistant
I know it ’ s not .
neutral
user
Here ’ s the money for the book .
neutral
assistant
Thank you for your payment .
neutral
user
You are very welcome .
neutral
assistant