What happened to you yesterday ?
neutral
user
Oh I fell over on the way to work .
neutral
assistant
Oh I see . So that ’ s why you didn ’ t come in ?
neutral
user
Yes and I broke my phone too so I couldn ’ t call you .
neutral
assistant
Oh dear , that sounds terrible .
sadness
user
It was ! But the worst thing was I tore my best shirt .
sadness
assistant