Look what you've done !
anger
user
I'm very sorry , sir . I'll bring you a cloth immediately .
neutral
assistant
Yes , and hurry up !
anger
user
I'd like to apologize for my carelessness . May I clean it up for you ?
neutral
assistant
No , I'll do it myself .
neutral
user
Here is my card , sir . Could you send me the cleaning bill and I will refund the cost to you ?
neutral
assistant
I should think so , too !
neutral
user
I'm very sorry to have caused you this trouble .
sadness
assistant
Yes , and please be more careful in the future !
anger
user
I will , sir . I'm really very sorry .
sadness
assistant