William told you that his grandmother is sick , huh ? What exactly did he say ?
neutral
user
He said his grandmother got cancer and has only a few weeks to live . It's really so sad ! But when I talked to him on the phone , it sounded like he was holding up really well .
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assistant
It didn't sound like he was too upset , huh ? What did you tell him ?
neutral
user
I asked if there was anything I could do to help his family , and I told him that I could be a shoulder for him to cry on .
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assistant