Hello . May I help you ?
neutral
user
Hi . Last month , our company , Turner Interiors of Beijing , ordered some documents under our new L / C . What I want to do is check and see if the documents have arrived yet .
neutral
assistant
Let me find that on my screen ... yes , the L / C is right here . I'm sorry ; the documents don't seem to be here yet .
neutral
user
Oh , dear . When do you think they will arrive ?
neutral
assistant