How may I help you ?
neutral
user
I ’ m having a problem .
neutral
assistant
What is it ?
neutral
user
I apparently owe some fees , but I never got the bank statement .
neutral
assistant
I do apologize for that .
neutral
user
My fees went up , but I didn ’ t even know I had fees to pay .
neutral
assistant
I see your problem .
neutral
user
What are you going to do about it ?
neutral
assistant
I will cancel the fees you owe .
neutral
user
I don ’ t have to pay any fees ?
neutral
assistant
You ’ ll only have to pay the initial fee .
neutral
user
That ’ s fine . I appreciate your help .
happiness
assistant