this bloody computer !
anger
user
what seems to be the problem ?
neutral
assistant
my computer just crashed again for the third time today !
anger
user
what were you doing when it crashed ?
neutral
assistant
i was just opening up an attachment in an email about winning the lottery .
neutral
user
I think that might have been a virus .
neutral
assistant
oh , no ! I thought it seemed a bit strange .
anger
user
what kind of computer do you have , a Mac or a PC ?
neutral
assistant
it's a PC . doesn't everyone have a PC in this office ?
neutral
user
no , some people have Macs now , too .
neutral
assistant
what's the difference ?
neutral
user
PCs often crash from virus , but it's nearly impossible to get a virus from a Mac .
neutral
assistant
I didn't know that .
neutral
user
has your computer turned back on yet ?
neutral
assistant
yes .
neutral
user
did you end up losing any of your work ?
neutral
assistant
fortunately , I saved my work right before it crashed , so it should be OK .
neutral
user
you should probably call the IT department and have them check your computer for virus .
neutral
assistant