I want to change rooms . In fact , I want a refund for tonight !
neutral
user
And the problem is , sir ?
neutral
assistant
Cockroaches have taken over my room !
neutral
user
My apologies , sir . We'll give you a new room and refund the value of your current room .
neutral
assistant
Thank you . I want to continue to be able to recommend this hotel to others .
neutral
user
We always try to serve our guests in the most agreeable way possible .
neutral
assistant