I've something very unpleasant to talk with you . Upon the arrival of the first consignment , it was found that about 50 % of the sixty cases of pineapples were leaking .
anger
user
It's rather an unusual case . Have you found the cause of leaking ?
neutral
assistant
It ’ s simply because the tins were damaged .
anger
user
It appears to be the only case to us , that the goods have been damaged on the way .
neutral
assistant
I am sorry to say it's not on the way , but during loading . The tins inside the cases were broken evidently through rough handling .
anger
user
Could you offer us a certificate issued by your Health Department ?
neutral
assistant
Certainly . Here you are . Our health authorities said they were no longer suitable for human consumption . I have to remind you that our terms are CIF Hamburg . I hope you would indemnify us for the loss , so it wouldn't be so heavy on us .
neutral
user
Now we are prepared to settle the issue with you amicably .
neutral
assistant