May I help you ?
neutral
user
Yes , I would like to return these slacks .
neutral
assistant
Alright . Do you have your receipt ?
neutral
user
Yes . Here it is . I bought them last week .
neutral
assistant
And why are you returning them ?
neutral
user
I bought them to go with a blouse of mine . But they don't really match .
neutral
assistant
I see . Oh , wait . Ma'am , I'm sorry . These slacks were on sale .
sadness
user
Yes , they were thirty percent off .
neutral
assistant
I'm sorry , but we don't allow returns on sale items .
sadness
user
I know many stores have that policy . But I have returned sale items here before .
neutral
assistant
I'm sorry , but we usually don't do it . It is our policy .
sadness
user
I just bought these slacks a week ago . And I am a regular customer here . Can you make an exception this time ?
neutral
assistant
Well . Let me talk to the manager for a moment . Madam , the manager says can do it this time .
neutral
user
Good . I'm a regular customer here . I am glad you can make an exception for me .
happiness
assistant
Please show me your receipt again .
neutral
user
Here it is .
neutral
assistant
I will have to give you store credit , Madam . If you can find something else you like in the store , you can use the credit .
neutral
user
Store credit is okay with me . I'm sure I will find something I like . I shop here a lot .
neutral
assistant