I just discovered that I owe $ 10 for a movie that I never ordered .
anger
user
Let me check , sir . You were charged for watching ' Titanic ' Monday night .
neutral
assistant
That is absolutely incorrect ! I was out on the town Monday night .
anger
user
Okay , sir , bear with me a moment .
neutral
assistant
Thank you for taking my word over the computer's word .
neutral
user
One slight problem , sir . I need to charge you $ 2 to remove this error from your file .
neutral
assistant
You can
neutral
user
I feel your pain , sir .
neutral
assistant
Absolutely unbelievable ! You people should be ashamed of yourselves .
anger
user
I agree with you , sir , but all I do is work here .
neutral
assistant