Can you help me ? The program is not responding and I don't know what to do .
neutral
user
Look at the icon in the bottom corner of your screen . Is it flashing ?
neutral
assistant
No . It isn't .
neutral
user
OK . Try closing down all the files you're not using at the moment .
neutral
assistant
But I can't move the cursor at all . My screen is frozen . What should I do ?
neutral
user
Have you tried pressing the Escape key ?
neutral
assistant
Yes , but nothing's happened .
neutral
user
OK , you ’ ll need to reboot your machine . Press Control , Alt and Delete at the same time .
neutral
assistant
I've never done that before . Will I lose all my files ?
neutral
user
You might lose the file you were working on , but don't worry , the help desk can restore it . When did you last take a backup ?
neutral
assistant