There's a problem with my credit card .
neutral
user
Tell me what the problem is .
neutral
assistant
A charge came up on my bill that I didn't make .
neutral
user
What was the charge for ?
neutral
assistant
The charge was for a $ 350 purse , but I did not buy it .
neutral
user
Are you sure that you didn't make that purchase ?
neutral
assistant
I would know if I bought something that expensive .
neutral
user
I apologize . What day was this purchase made ?
neutral
assistant
It was bought on November 12th at 3
neutral
user
All right , we'll do an investigation .
neutral
assistant
Until this investigation is finished , will I have to pay for the charge ?
neutral
user
No , you don't . We'll take care of it .
neutral
assistant