Hi , I'm John Sandals , and I have a reservation .
neutral
user
Would you show me your ID , sir , please ?
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assistant
Here you go .
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user
Thank you very much . Now , sir , do you have a credit card ?
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assistant
Certainly ! Would you like my American Express card ?
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user
Regrettably , Mr . Sandals , we accept only MasterCard or VISA .
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assistant
I thought American Express was accepted everywhere . Never mind . Here's my VISA .
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user
Thanks . You're in room 507 , a big , nonsmoking room , with a queen bed . Is that okay , sir ?
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assistant
Yes , that's just fine .
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user
I'm happy to hear that . Here is your key . Just dial 0 if you need anything .
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assistant