May I help you ?
neutral
user
I have a problem .
neutral
assistant
What ’ s your problem ?
neutral
user
I owe fees , but a bank statement never came in the mail about it .
neutral
assistant
I apologize for the inconvenience .
neutral
user
I have no idea about the fee , so my fees went up .
neutral
assistant
I understand your problem .
neutral
user
Will you be able to solve my problem ?
neutral
assistant
I ’ m going to cancel the fees you owe .
neutral
user
So , I don ’ t have to pay any of it ?
neutral
assistant
The initial fee still must be paid .
neutral
user
That ’ s fabulous . Thank you very much .
happiness
assistant