Excuse me .
neutral
user
Yes , sir . Can I help you ?
neutral
assistant
Um , this steak , I asked for to be medium rare .
neutral
user
Medium rare , that ’ s right , sir . I remember your order .
neutral
assistant
Well , I ’ m afraid it isn ’ t . It ’ s a bit too well done and rather tough . Would you mind changing ?
neutral
user
If it is not to your satisfaction , I ’ ll certainly bring you another . But I ’ m afraid you may have to wait for a few minutes .
neutral
assistant