Hi , I come to pick up my laundry . This is the invoice .
neutral
user
Here you are . We've ironed them for you already . Please check and see if there is any damage .
neutral
assistant
I'm afraid that a button is missing .
neutral
user
I'm terribly sorry . You know we are so busy today and we forget to sew the button back on . Please wait a moment . It will be ready soon .
sadness
assistant
OK , please .
neutral
user
Would you like to have a look ? Is it to your satisfaction ?
neutral
assistant
Well , oh my God , there is another problem , I'm afraid . There is still a stain on the shirt .
surprise
user
It doesn't seem like that . Sorry , sir , we've tried everything , but we're not able to get it off the shirt . It was from the sugar I think .
sadness
assistant
It's been several days now , I am not sure .
neutral
user
Yes , the sugar was burnt during the dry-cleaning process . And there you go .
neutral
assistant
Oh , that's so bad . I know little about that . Is there a remedy for it ?
neutral
user
I am awfully sorry . Please tell us about the stains before the dry-cleaning next time .
sadness
assistant
OK , I will .
neutral
user
This is a membership card . You can get a 20 percent discount next time .
neutral
assistant
Thanks a lot .
happiness
user
Hope to see you again . We will provide the best service .
happiness
assistant