This room is unacceptable . I want a new one , and I want a refund for tonight .
neutral
user
Would you please tell me the exact problem , sir ?
neutral
assistant
I'm being attacked by hordes of cockroaches !
anger
user
Oh , my gosh , they're back ? Another room at once , sir , plus a full refund , of course .
neutral
assistant
Thank you very much . This has been a most unsettling experience .
neutral
user
Sir , our guests are our reason for being .
neutral
assistant