Hello , is this the ABC Company ?
neutral
user
Yes.May I help you ?
neutral
assistant
We have just arrived from Tokyo and we've been looking for our reserved car of your company all over , but we cannot find it .
neutral
user
What is your reservation number ?
neutral
assistant
Our reservation number is J - 221 .
neutral
user
Let me see.Oh , yes.We have your reservation number .
neutral
assistant
You mean you haven't arranged any car .
neutral
user
I'm sorry to say " No . "
sadness
assistant