Excuse me , I ’ m sorry to trouble you . My name is Susan Ransom , and I have placed several orders with you company .
neutral
user
Yes , Mr . Ransom ? This is Karl Miller . How may I help you ?
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assistant
Well , I wonder if you could track an order I placed with you last month . It hasn ’ t arrived yet .
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user
Certainly , Ms . Ransom . Do you have an order number ?
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assistant