Is this the right counter to check in for this flight ?
neutral
user
Yes , it is . Please put your luggage on the scale .
neutral
assistant
Your luggage is overweight . The free allowance for luggage is 20 kilos .
neutral
user
Oh , can I keep this little suitcase as hand-luggage ?
neutral
assistant
OK , in this way it's just below the limit .
neutral
user
Here's your ticket and your boarding card .
neutral
assistant