Hello . This is Hamilton ’ s Heating and cooling service . Can I help you ?
neutral
user
Yes . My home freezer is not working properly .
neutral
assistant
What ’ s the problem ?
neutral
user
It keeps running all the time , never stopping . And it makes a strange sound . All the ice cream inside it melted .
neutral
assistant
Maybe the compressor is going bad .
neutral
user
Can you send the technician to check it out ?
neutral
assistant
Sure . But there is a minimum charge of $ 60 for a service visit . If your freezer needs parts , there will be an additional charge .
neutral
user
Okay . I ’ ll pay the charges .
neutral
assistant
All right . let me check our technician ’ s schedules . I ’ ll call you back and let you know what time we can send a service technician to your house . What is your phone number ?
neutral
user
My number is 627-555-1234 .
neutral
assistant
Okay . I ’ ll call you right back .
neutral
user
Thank you . Good bye .
happiness
assistant