Hello , what can I do for you ?
neutral
user
Hello . I'm sorry to tell you that I've lost my credit card this morning . I want to report the loss and replace a card .
neutral
assistant
Don't worry . I will help you soon . Please fill in this form first . And write down your name , your account number and the amount in your card please .
neutral
user
Done !
neutral
assistant
OK . May I see your ID card ? ( B passed his ID card . ) Please wait for a moment . Let me go and check the account . ( A few minutes later . ) We have locked your card . You can come here to renew the account and get a new card a week later . Your money will not be lost .
neutral
user
Thank goodness .
happiness
assistant
Please pay 10 yuan , the handling charge .
neutral
user
OK ! Thank you very much . See you a week later .
happiness
assistant