Hello . Dr . Brown ’ s Dental Office . How can I help you ?
neutral
user
Hi , this is Susan Smith . I ’ m calling about my appointment with Doctor Brown today at 3
neutral
assistant
What happened ?
neutral
user
I got the flu . I have a fever and a headache . Can I cancel my appointment ?
neutral
assistant
Sure , you can , but you ’ ll be charged for $ 10 .
neutral
user
Oh , there ’ s a charge ? Why ?
surprise
assistant
This is for the delayed cancellation . Because this time is reserved for you . If you are unable to keep an appointment , you should notify us 48 hours in advance . Otherwise , the charge will be made .
neutral
user
I see . That ’ s ok . I ’ ll pay .
neutral
assistant
Thanks for your understanding . Do you want to make another appointment ?
happiness
user
No . Not right now . When I feel better I ’ ll call you again .
neutral
assistant
Ok . Take care .
neutral
user
Thank you .
happiness
assistant