How may I help you . sir ?
neutral
user
I'm wondering if anyone has turned in a train ticket . I just lost my ticket for Beijing tonight .
neutral
assistant
Let me see . I'm sorry . Nothing's been turned in . Do you want to buy another one ?
neutral
user
Yes . If I don ' t make it to Beijing tomorrow morning . my wife would kill me . How much does it cost ?
neutral
assistant
150 yuan for hard seats .
neutral
user
Fine .
neutral
assistant
Sir ?
neutral
user
Where is my wallet ? Someone has stolen my wallet !
surprise
assistant