Why am I being charged $ 10 for a movie that I never ordered ?
anger
user
Sir , according to your file , you spent Monday evening watching ' Titanic . '
neutral
assistant
Well , the file is wrong . I was at a great concert that night .
neutral
user
Well , this wouldn't be the first time that a file was wrong . Just a moment , please .
neutral
assistant
Thank you for taking care of it so quickly .
neutral
user
Sir , when I deleted the $ 10 , the program automatically added a $ 2 service charge .
neutral
assistant
You can't do that ! You can't charge me for a mistake that you made !
anger
user
Sometimes you can't win for losing , sir .
neutral
assistant
Well , now I've seen it all ! What a rip-off this place is !
anger
user
I don't blame you , sir . Two dollars is a lot of money .
neutral
assistant