May I help you ?
neutral
user
Yes . I'm sorry , but I've lost my passbook .
neutral
assistant
Well . Can you tell me how much you have deposited ?
sadness
user
About RIB 12,000 .
neutral
assistant
Please let me have your name and your savings account number if you remember it .
neutral
user
I'm Bob Brown . But I can't recall my account number .
neutral
assistant
Don't worry , Mr . Brown . Let me try to check it for you . One moment , please . Yes , I have your account number here . The balance is exactly RIB 12,000
neutral
user
Thank goodness . It is still there . Thank you very much .
happiness
assistant
It's my pleasure . Please fill out this lost passbook bill and list the code word you used when you first opened your account .
neutral
user
OK .
neutral
assistant