IBA , Client Services Department . Shelley speaking , how can I help ?
neutral
user
Client Services ? Oh , hello . I need your help .
neutral
assistant
Certainly , that's what we're here for . What can I help you with ?
neutral
user
I'm a tourist in this city and unfortunately I've lost my card !
neutral
assistant
Calm down , Sir . Is that an IBA Debit or Credit Card ?
neutral
user
Credit Card . The International Credit Card , I can't find it anywhere .
neutral
assistant
Just calm down , Sir . OK , when do you think you lost it ?
neutral
user
I'm not 100 % sure , around an hour ago I guess . I had it in the hotel lobby bar ; I used it to charge something to my room . I obviously didn't pick it up again .
neutral
assistant
That's fine , Sir . Let me just take some details FRCM you and we can help you .
neutral
user
Thank you . Thank you very much .
happiness
assistant