My amenities bill says that I owe $ 10 for a movie , but I never ordered one .
anger
user
Let's see . It says that you were charged Monday at 9:00 p . m . for the movie ' Titanic . '
neutral
assistant
That's absolutely wrong ! I was out exploring the city Monday night .
anger
user
Okay , let me see what I can do for you .
neutral
assistant
Thank you . I didn't think it would be this simple .
neutral
user
I can take the $ 10 off your bill , but I need to charge you $ 2 for the service .
neutral
assistant
Are you serious ? I have to pay $ 2 for a movie I never watched ?
anger
user
Unfortunately , sir , it's how the computer is programmed .
neutral
assistant
This is outrageous ! I'm never coming back to this hotel again !
anger
user
I'm sorry , sir . Perhaps you'd like to write a letter to headquarters .
neutral
assistant