May I help you ?
neutral
user
Yes . I'd like to send this parcel to Changchun .
neutral
assistant
How do you want to send it ?
neutral
user
I guess I'll send it by airmail .
neutral
assistant
Is there anything valuable ?
neutral
user
No , there are only some vases .
neutral
assistant
They are fragile articles . They must be packed in a proper strong box . Your light cardboard box won't do .
neutral
user
Have you got boxes for sale ?
neutral
assistant
Yes .
neutral
user
Is it all right this time ?
neutral
assistant
Yes . Now fill in two customs declarations and one despatch note in English . You'll have to take your parcel to the next window for examination when you have completed the forms .
neutral
user
OK .
neutral
assistant
Have you written down your return address ?
neutral
user
Yes , I have .
neutral
assistant