This room is unfit for humans . I want another room , and I want a refund for tonight .
anger
user
Perhaps if you would be kind enough to tell me the problem , sir .
neutral
assistant
In a word , cockroaches !
anger
user
Oh , no , are they back ? I'll give you another room immediately , sir , and a refund for tonight .
neutral
assistant
Thank you . I'm glad that you don't believe that your guests are liars .
neutral
user
Sir , without happy guests , we are nothing .
neutral
assistant