Mr . Wilson . We very regret the mistakes in goods . I am very sorry and we are responsible for the mistake .
neutral
user
We have no choice but to hold you responsible for the loss we sustained .
neutral
assistant
The first problem is supposed to be solved after the investigation . About the second problem , I admit it's our fault , so we will exchange all merchandise that falls short of our sample .
neutral
user
Well . I hope there won't be such things .
neutral
assistant