Good afternoon , can I help you ?
neutral
user
Hello . I've been told to come in and see someone about my L / C . I just had a message to come in and see someone called Kristy .
neutral
assistant
I'm Kristy . Can I help ?
neutral
user
I received a letter asking me to come in and see you . I'm Mr Simons from Dalton's Electrics .
neutral
assistant
Oh , yes . Hello Mr Simons . I have some information about your L / C amendment . The negotiating bank has just informed us that the 3rd party does not wish to accept the amendment .
neutral
user
Oh dear ! Where should I go from here ?
surprise
assistant