Hi . This is a Receptionist Desk . How can I help you ?
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user
Yes . I just checked in , but I need to change my room .
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assistant
What ’ s the problem ?
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user
I reserved a non-smoking room , but the smell of smoke in this room is so strong that I can ’ t endure it .
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assistant
I ’ m sorry . I ’ ll arrange a non-smoking room for you right away . The doorman is going to help you with your luggage . I do apologize for the inconvenience .
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user
That ’ s ok . Thanks .
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assistant