good morning . I understand that you ’ Ve got a problem with your washing machine . I ’ m from the repair company .
neutral
user
excellent . Come in please . The washing machine is in the bathroom upstairs . It keeps breaking down .
happiness
assistant
when did it first break down ?
neutral
user
about ten days ago . I ’ Ve tried to use it since then . Sometimes it works and sometimes it doesn ’ t . it ’ s very frustrating .
neutral
assistant
is it still under warranty . If it is and I can ’ t fix it , it would be quicker and easier to exchange it for a new one .
neutral
user
yes , it ’ s still under warranty . Over the last few weeks , it ’ s also been making a high - pitch noise when it ’ s in use .
neutral
assistant
ok . I ’ ll start by looking at the motor . I ’ ll just unplug it and take a look inside the machine ... oh , yes . There ’ s the problem . It ’ s quite simple . I ’ ll sort it out in a few minutes .
neutral
user
what ’ s wrong with it ?
neutral
assistant
part of the motor is loose . I can put it back in place quite easily .
neutral
user
that ’ s great . Thanks very much . Would you like a cup of tea or coffee ?
happiness
assistant