Hello , I am calling about my cable service .
neutral
user
What's the problem ?
neutral
assistant
For the past week my cable hasn't been working .
neutral
user
I apologize , but the cable has been down lately .
neutral
assistant
Do you know when it is going to start working again ?
neutral
user
Give it a couple days , and it should be back on .
neutral
assistant
Will I still have to pay for the cable while it's not working ?
neutral
user
Since it's not working , I'm going to give you a credit .
neutral
assistant
So I don't have to pay anything ?
neutral
user
You won't pay anything until your cable starts working again .
neutral
assistant
Okay , thank you very much for your help .
happiness
user
No problem . Thank you for being so understanding .
happiness
assistant