Mr Ludlow , hello . It's good to see you again . What can we do for you today ?
neutral
user
Hello , I'm sorry it's been such a long time . I've been away on business . I'd like to discount this .
neutral
assistant
No problem . Could I please see the bill and all of the other documents ?
neutral
user
Yeah , sure . Here they are . Take your time going through them , I'm in no hurry .
neutral
assistant
There's no problem here , everything's in order . I can transact that for you now .
neutral
user
Do I need to pay anything ? Like a handling fee , or something ?
neutral
assistant