My wife is sick , so I have to cancel a reservation I made .
neutral
user
If you'll just give me your name , phone , and date of visit , I can cancel your reservation .
neutral
assistant
I'm Rudy Randolph at 818-555-1234 , April ninth to the fifteenth .
neutral
user
Mr . Randolph . Okay , one second , sir , and there you go . Your reservation is now cancelled .
neutral
assistant
I wish everything in life was so simple . Thank you .
fear
user
Not a problem , sir . Please remember us in the future .
fear
assistant