Hello , Madam . What can I do for you today ?
neutral
user
Hello . Yes , I'm here to redeem a Treasury Note . It's not at the maturity date yet , but it is an emergency .
neutral
assistant
OK , can I see the note and some ID , please ?
neutral
user
There you are . As you can see , the maturity isn't up yet .
neutral
assistant
You do realise that you must pay a 0.2 % charge for premature cancellation , right ?
neutral
user
Oh , really ? No , I wasn't aware of that .
neutral
assistant