Excuse me . Something is wrong with my bank card . Can you help me ?
neutral
user
Yes . What's the problem ?
neutral
assistant
Just a mistake with my name . It should be issued as Steven , but the card is under the name ' Steven ' .
neutral
user
Oh , I am very sorry about that . It's our fault . I will arrange someone to correct it immediately .
neutral
assistant
OK , no problem . To err is human .
neutral
user
Anyway , we apologize for the inconvenience we have brought you . Please just wait for a moment , and it will be fixed .
neutral
assistant