I hope you can help . I've got a bit of a problem with your ATM .
neutral
user
Of course , that's my job . Oh , dear . What's happened ?
neutral
assistant
Well , it's eaten my card ! It won't give it back !
neutral
user
I see ... calm down , don't worry . May I ask what were you doing when it took your card ?
neutral
assistant
Yes . I was only entering my PIN . I'm terrible at remembering it , I'm so forgetful , you see .
neutral
user
Mmmm ... and exactly how many times did you enter it , please ?
neutral
assistant
Maybe three times . As I said , I always forget it .
neutral
user
Ah ! Don't worry ; it's just a security measure . If someone uses a card and cannot get the right PIN after three attempts , the bank keeps the card in case it's stolen . Just contact the bank and we'll get it back to you .
neutral
assistant
Oh , I see . So if I call my branch they can sort everything out for me ?
neutral
user
Yes , they'll be happy to help . Believe me , it happens to many people .
neutral
assistant