Excuse me . I bought the CD here two days ago . It's scratched , and doesn't play properly .
neutral
user
I'm sorry about that , sir . I'll get you another one .
neutral
assistant
The thing is I've replaced once already . I think it's just a faulty batch .
neutral
user
I see . Maybe I can offer you a credit note .
neutral
assistant
Well . To be honest , that's not much use to me . I'll leave the country tomorrow . I'd really prefer a refund .
neutral
user
OK , sir . I'll see what I can do .
neutral
assistant